Alcatel OmniAccess Wireless System 2.1 Product Manual page 8

Contacting Airespace Technical Support
An Alcatel service agreement brings your company the assurance of 7x24 no-excuses technical
support. You'll also receive regular software updates to maintain and maximize your Alcatel product's
features and functionality and on-site hardware replacement through our global network of highly
qualified service delivery partners. Additionally, with 24-hour-a-day access to Alcatel's Service and
Support web page, you'll be able to view and update any case (open or closed) that you have reported
to Alcatel's technical support, open a new case or access helpful release notes, technical bulletins, and
manuals. For more information on Alcatel's Service Programs, see our web page at
eservice.ind.alcatel.com, call us at 1-800-995-2696, or email us at support@ind.alcatel.com.
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Alcatel, 26801 West Agoura Road, Calabasas, CA 91301
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Telephone: (818) 880-3500
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FAX: (818) 880-3505
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info@ind.alcatel.com
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US Customer Support—(800) 995-2696
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International Customer Support—(818) 878-450
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Internet—http://eservice.ind.alcatel.com
RMA Procedures
RMA Procedures
Contact Airespace Technical Support for a Return Material Authorization (RMA) for your OmniAccess AP
1200 or 1250(s).
Please have the following available when making a call:
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Company and Contact information
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Equipment model number(s)
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Alcatel OmniAccess Operating System software revision level (ALCATEL_2_1_x_x)
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ACS Software revision level (2.1.x.x)
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Symptom(s)
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Network configuration
You can find Airespace Technical Support information at http://www.airespace.com/.
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Airespace Technical Support
Airespace Technical Support