Avaya DEFINITY Server CSI Maintenance Manual page 211

display capacity
HUNT GROUPS, SPLITS, OR SKILLS
Administered Logical Agent-Skill Pairs:
Logged-In IP-Softphone Agents:
Modem Pool Groups Per System:
Personal CO Line (PCOL) Trunk Groups:
Screen 50. System Capacity (page 5 of 9)
Field descriptions (page 5)
Hunt Groups, Splits, or Skills
Groups/Splits
/Skills
Logged-In ACD
Agents
Group Members
Per System
CMS Measured
ACD Members
Queue Slots
Per System
Queue Status
Buttons
555-233-119
SYSTEM CAPACITY
Groups/Splits/Skills:
Administered Logical Agents:
Logged-In ACD Agents:
Logged-In Advocate Agents:
Group Members Per System:
CMS Measured ACD Members:
Queue Slots Per System:
Queue Status Buttons:
Intercom Groups Per System:
The number of ACD hunt groups.
A real-time field displaying the number of agents actually logged in.
For example, if an agent is logged into 4 skills (and there are no
other agents), then the Logged-In ACD Agents field is 1 and the
Group Members Per System field is 4.
The number of agent/group pairs.
The number of agent pairs being measured by CMS.
The number of hunt group queue positions.
The number of hunt group queue status buttons administered on
stations. There are four types of queue status buttons; attendants
use the last two queue status buttons:
q-calls (Queue Calls)
q-time (Queue Time)
atd-qcalls (ATD - Queue Calls)
atd-qtime (ATD - Queue Time)
(Page 5)
System
Used Available Limit
- - - - - - - - - - - - -
9 591 600
0 5200 5200
17 9983 10000
0 10000 10000
2 14998 15000
0 2000 2000
0 256 256
0 63
0 200 200
Issue 5 October 2002
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