Avaya DEFINITY Server CSI Maintenance Manual page 350

Maintenance Commands
Output
The following examples shows the output from monitor bcms system.
monitor bcms system
CALLS
SPLIT WAIT
Service 3
Sales 5
Field descriptions
The current date and time which is updated every 30 seconds or when
Date
the UPDATE key is pressed.
The name of the split being reported, if no name is administered then the
SPLIT
split extension is displayed in the form "EXTxxxxx". Splits are displayed
in split number order. This field is translation data.
The number of calls currently waiting in this split's queue. If any of these
CALLS WAIT
calls are Direct Agent Calls, the field will be preceded by an asterisk.
This field is real-time status data.
The amount of time that the oldest call has waited in queue. This field is
OLDEST CALL
real-time status data.
The average speed of answer for this split during the current period. This
AVG ANSW
SPEED
includes time in queue and time ringing at the agent's voice terminal.
Calls that intraflow (calls that overflow from one ACD split to another
split) will not have queue time from previous splits included in the
average. The calculation is Total Answer Time/Total Automatic Call
Distribution (ACD) Calls. This field is measurement data and includes
only those calls that have completed (terminated).
The number of agents in this split currently available to receive an
AVAIL AGENT
Automatic Call Distribution (ACD) call from this split. This field is
real-time status data.
The number of calls that have abandoned during the current period. This
# ABAND
field is measurement data.
The average time abandoned calls waited in queue before abandoning
AVG ABAND
TIME
during the current period. The calculation is Total Abandon Time/Total
Calls Abandoned. This field is measurement data and includes only
those calls that have completed (terminated).
350
Issue 5 October 2002
BCMS SYSTEM STATUS
Date: 14:02 THU OCT 17 1991
AVG
OLDEST ANSW AVAIL
CALL SPEED AGENT
1:03 :45 0
:33 :15 0
Page 1 of 1
AVG
# ABAND # AVG
ABAND TIME ACD
3 :30 20
11 :45 36
AVG
AFTER
TALK CALL
2:30 1:25
1:32 :35
555-233-119