Avaya IP Office HP DL360G7 Technical Bulletin
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Avaya IP Office HP DL360G7 Technical Bulletin

Avaya IP Office HP DL360G7 Technical Bulletin

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IP Office Technical Bulletin
Bulletin no:
Date:
Title:
COMPAS ID 157236 Issue 2
145
16th July 2012
General Availability (GA) of IP Office
Release 8.1
Page 1 of 59

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Summary of Contents for Avaya IP Office HP DL360G7

  • Page 1 IP Office Technical Bulletin Bulletin no: Date: 16th July 2012 Title: General Availability (GA) of IP Office Release 8.1 COMPAS ID 157236 Issue 2 Page 1 of 59...

  • Page 2: Table Of Contents

    IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card ......7  IP Office Licensing Changes ......................8     3.1  Upgrade License 6 ..................8  3.2  Avaya Softphone License ................8  IP Office Server Edition ........................ 8     Endpoint Additions ........................26    ...

  • Page 3: Product Overview

    GLOBAL General Availability (GA) of IP Office Release 8.1 Avaya is pleased to announce the general availability of IP Office Release 8.1 (R8.1). IP Office R8.1 delivers the IP Office Server Edition that opens up access to new Mid- Market opportunities and simplifies installation and management. The Flare Communicator completes an industry leading UC offer alongside the IP Office one-X offerings.
  • Page 4 Primary/Backup Enhancements TTS support on Linux • SSL/VPN Remote Access o Secure tunnelling between the Avaya IP Office hardware installed at a customer site and an Avaya VPN Gateway (AVG) installed at a service provider site • Audio Branding Experience Changes...
  • Page 5 Standard Call Features End of Support for IP Office Release 7 With the GA of IP Office R8.1 Avaya will provide support for both IP Office R8.1 and IP Office R8.0. IP Office R7.0 will no longer be supported.

  • Page 6: Hardware Components

    Edition Hardware and IP500 VCM Base Cards. Server Edition Hardware The Primary Server running the Avaya IP Office R8.1+ Server Edition Linux Software is the main and the only mandatory component required for the IP Office Server Edition offer to work. A secondary Linux server can be added for additional scalability and/or resiliency.

  • Page 7: Ip500 Vcm 32 V2 Base Card/Ip500 Vcm 64 V2 Base Card

    These cards are functionally the same as the existing IP500 VCM 32 and IP500 VCM 64 base card respectively. However, they do not enable support for 12 Avaya IP endpoints when installed in an IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition system.

  • Page 8: Ip Office Licensing Changes

    Essential Edition license prior to attempting the R8.1 upgrade. Avaya Softphone License This new license can be used to enable use of the Flare Communicator for IP Office application for a user who is otherwise not licensed for Flare Communicator for IP Office through their user profile.
  • Page 9 IP Office Technical Bulletin number 145 The Primary Server running the Avaya IP Office R8.1+ Server Edition Linux Software is the main and the only mandatory component required for the IP Office Server Edition to work. This server runs IP Office for Linux software as well as VoiceMail Pro and one-X Portal.
  • Page 10 8.1. It is roadmap fo or a future r release. e Primary Se erver is sup pported on A Avaya supp plied platform ms. It uses industry stan ndard Comm mercial off t the shelf, ra...
  • Page 11 IP Office T Technical Bul letin number r 145 • HP DL1 120G7 with Single Qua ad Core 3.1 Ghz CPU, 12 GB RAM M, single PS SU & hard dr HP DL120 supports: 2 250 users, 4 40 Voicema il channels, , 100 one-X Portal for IP...
  • Page 12 IP Office T Technical Bul letin number r 145 ution Com ponents – IP Office fo or Linux Ex xpansion S System e IP Office fo or Linux Ex xpansion Sy ystem is an optional co mponent in the Server Edit tion network k.
  • Page 13 IP Office T Technical Bul letin number r 145 • IP500v2 2 Expansio n System – – optional co omponent to o support re emote locat tions or gatew way operati • Utilizes the IP500 V V2 platform m, including expansion modules •...
  • Page 14 IP Office Technical Bulletin number 145 Administration All administration is focused on the server management web portal, termed Web Control. Web control is secure so we only allow HTTPS connection. There is a single user account “Administrator”, the password can be changed (Administrator in default) but the username cannot be changed.
  • Page 15 IP Office Manager – Server Edition Mode The Server Edition solution is managed using the Avaya IP Office Manager operating in a new enhanced mode of operation – Server Edition. The solution is managed as a single entity; the Manager connects to the Primary server but will load the configurations of all systems that are part of the Server Edition network.
  • Page 16 IP Office Technical Bulletin number 145 From this page there are links to modify the configuration, launch the voicemail pro client and make changes to resilience settings. You can also add and remove devices from the solution. All systems should be added to the solution from here, you cannot manually add systems in to the network.
  • Page 17 IP Office Technical Bulletin number 145 You can go through all the configurations making any changes and when you save your changes you will something like the picture below, where it shows you which configurations have been changed and what the next actions are. A complete configuration file set is saved on the Primary server so when a device that was offline is back online if changes were made to the offline configurations it will ask you if you want to update the configuration for that system.
  • Page 18 IP Office Technical Bulletin number 145 Once they are created you would need to change the name and extension number so that they are unique but you wouldn’t need to make any other changes to the settings. Templates are saved on the Primary server so they can be used from any PC that you are using, you do not need to worry about having to use the same PC you used to create the template.
  • Page 19 IP Office Technical Bulletin number 145 You can manually enter the IP address or can search on the network to discover the system. If it cannot find the system online it will give you the option of running the offline configuration tool to create a system. The systems you add to the network do not have to be running in Server Edition mode but they must be running 8.1 software, any Branch, Norstar or Partner version systems are ignored.
  • Page 20 R8.1) o IP Phones – 1:1 resilience to backup IP Office. Manual failback control (Phone reset). Avaya 16xx/96xx H.323 phones only. Note Expansion systems (gateways) cannot act as backup nodes for the Linux Servers o Hunt groups - 1:1 resilience to backup Server. Auto failback control (device rediscovery –...
  • Page 21 License Location Server Edition 1 per server or expansion On Primary server (Note 2 & 7) Avaya IP Endpoint 1 per H323 or SIP extension On Primary server (Note 7) Third Party IP Endpoint 1 per H323 or SIP extension...
  • Page 22 Server Edition: • Advanced Edition-CCR Agent and Supervisor (CCR not supported on Server Edition) • Teleworker, Mobile Worker and Avaya Softphone licenses • Embedded Messaging Ports (Embedded messaging not supported on Server Edition) • VoiceMail Pro TTS (Generic/Scansoft), Networked Messaging, Database interface, VB Script (Not supported on VoiceMail Pro for Linux) •...
  • Page 23 A single DVD distribution contains the software components for the whole solution, this is used to load the software on all of the different servers (Primary, Secondary, Expansion or separate one-x portal server). Avaya servers come with this software pre-installed.
  • Page 24 IP Office Technical Bulletin number 145 • Simple, single screen utility to get system ready for Server Edition (must be run on all devices) • Designed for installers without detailed IP Office knowledge • Requests basic LAN and Primary/Secondary server info o Pre-populates with existing data •...
  • Page 25 IP Office Technical Bulletin number 145 o iso must reside on ftp/http/https file server o Use Web Control Solution Management tab to specify URL [(http|https|ftp)://<user>:<pwd>@server:port/path-to-iso-file] o Select ‘Save File’ o Once file is saved to server disk, select ‘Upgrade Primary’ •...

  • Page 26: Endpoint Additions

    IP Office T Technical Bul letin number r 145 Endpoint t Addition e Avaya Fla re Commun nicator is the e only addit tion to the e endpoint ran nge. Suppo for a all other end dpoints rem mains the sa ame as R8.0...
  • Page 27 Pack 3 or higher full system m requirem ments pleas se refer to the Flare Communic cator User Inst tallation ma nuals availa able at supp port.avaya.c com. MPAS ID 157236 6 Issue 2 Page 27 7 of 59...

  • Page 28: Flare Communicator For Ipad Feature Support

    2 w with iOS 5.0 full system m requirem ments pleas se refer to the Flare Communic cator User Inst tallation ma nuals availa able at supp port.avaya.c com. MPAS ID 157236 6 Issue 2 Page 28 8 of 59...

  • Page 29: Solution Architecture

    IP Office T Technical Bul letin number r 145 5.1. Solutio on Architec cture e Flare Com mmunicator f for IP Office e communic cates with b both IP Offic ce and one- Port tal to provid de commun ication and collaboratio on features .

  • Page 30: Ip Office Enhancements

    IP Office T Technical Bul letin number r 145 IP Office Enhancem ments IP Office e Web Man ager e following a additional fe eatures hav e been add ded to IP Off ffice Web M Manager: stem Backu up and Res store e Web Mana ager can no...
  • Page 31 It is a lso used to upload an on-boarding g file to con nfigure an A Avaya SSL V VPN link for mote support t of the syst tem. This fe eature is su pported for all IP Office...
  • Page 32 IP Office Technical Bulletin number 145 Context Sensitive Call Transfer Enhancements have been made to the way call transfers are handled. These new behaviours apply to 1400, 1600, 9500 and 9600 Series telephones. • Calls and Button Status Indication - The status indication for a call on hold pending transfer has changed to differentiate such calls from standard held calls.

  • Page 33: Customer Call Reporter (Ccr) Enhancements

    It resets to 000 if the system is restarted. Auto Intercom Call Controls Many Avaya phones support the use of automatic intercom functions to alert an idle phone with 3 beeps and then automatically connect the call. For this release various controls have been added that allow the use of automatic intercom to be restricted on a per-user or system-wide basis.
  • Page 34 IP Office Technical Bulletin number 145 To complete the changes around the naming and filtering associated with events in the CDR reports the following events previously not available as filters will now be selectable: • Holding • Enquiry Answered • Not Answered Changes to duration of events for CDR Currently the "Answered"...
  • Page 35 IP Office Technical Bulletin number 145 Naming and statistic changes • The Account Codes have been added in the fields selectable for the Calls Dataset for Custom Reports • The “Call Interactions” statistics from CDR and CSR have been removed. •...
  • Page 36 IP Office Technical Bulletin number 145 Support for the 96x1 Telephones CCR will support agents using the new 96x1 sets. The following sets are part of the 96x1 family: 9608, 9611, 9621 and 9641. Client Browsers on Windows 7 Browser access for IP Office Customer Call Reporter is now supported on Windows 7 (Windows 7 Professional, Enterprise and Ultimate - 32 and 64 bit).
  • Page 37 IP Office Technical Bulletin number 145 Wallboard – Bookmark and Auto-Login A new icon is available on the footer bar to enable the wallboard to automatically come back online after a power outage or a reboot. This will allow the current wallboard to be added to the IE favourites or Firefox bookmarks in such a way that the login process can be avoided for that wallboard.
  • Page 38 IP Office Technical Bulletin number 145 When configured to show statistics, at the right-hand side of the league table cell, agent statistic values will be displayed. This is an addition for the top, bottom or split modes of the league table. Because the statistic is taking space on the leader board, the agent name will be truncated to 13 characters (from 15) when the statistics are displayed.
  • Page 39 IP Office Technical Bulletin number 145 The range is 2 - 60 seconds, with a default of 2 seconds for new and existing wallboards. This matches the 2 second update currently used for all wallboards, so effectively the updates can only be slowed for systems with less available CPU. This setting is saved on the PC hosting the browser session and not with the wallboard user.

  • Page 40: Voicemail Pro Enhancements

    IP Office T Technical Bul letin number r 145 VoiceMa ail Pro Enh ancements curity Enha ancements A ne ew feature has been a dded in the e VoiceMail Pro client to o allow the administrat to e enforce a mi inimum pas ssword leng gth for mailb...
  • Page 41 IP Office T Technical Bul letin number r 145 Thre ee modes o of failback o operation ar re available : Manual, G Graceful or A Automatic • The Ma anual failba ck is the de efault mode e. A Primar ry Server w will only bec come...

  • Page 42: Ssl/Vpn Remote Access

    (5. SSL/VPN N Remote A Access e SSL VPN service pro vides secur re tunnelling g between t the Avaya I P Office hard dware insta alled at a cu stomer site and an Ava aya VPN G ateway (AV...

  • Page 43: Audio Branding Experience Changes

    Avaya IP Office system, the Avaya VPN Gateway (AVG, and the Avaya Identity Engines Ignition Server. In addition, you may need to refer to the documentation provided by other vendors to support the hardware and software used in your network infrastructure.

  • Page 44: Improved Event Delivery Mechanism For Desktop Integrations

    The IP Office architecture brings the benefits of Session Initiated Protocol (SIP) to the enterprise customer through SIP Service Providers. To help enable the SIP Service Provider, Avaya offers a SIP Compliance Testing Program (GSSCP) that will validate the operation of the IP Office solution with the Service Provider’s SIP trunk offering.
  • Page 45 IP Office Technical Bulletin number 145 UPDATE without SDP for session refresh over SIP trunks The addition of this new audit mechanism will validate that the connection is in place. If not, the IP Office will free the trunk, thereby improving network resource utilization. The IP Office can now negotiate RFC 4028 for session refresh over SIP Trunks.
  • Page 46 IP Office Technical Bulletin number 145 Line status mechanisms Some Service Provider implementations utilize registration to maintain the status of lines instead of OPTIONS. In IP Office 8.0, OPTIONS requests are sent to regularly check if the SIP Line is in service.

  • Page 47: Interoperability

    IP Office 3. IP Office 8.1, BCM 6.0 and CS1000 7.5 with NRS IP Office CS1000 The IP Office 8.1 has not been tested in any configuration involving Avaya Aura Session Manager (SM). IP Office & Communication Manager Interoperability PSTN Communication Manager 6.2...
  • Page 48 SCN network • Phones: All phones supported on the individual call servers and releases including Avaya IP Phone(H323), Avaya Digital phones, BCM 7000 Series Digital phones, BCM1100/1200 Series IP Phones (SIP), DECT R4 and Analog phones. The advanced feature set of SCN Networking is available between the IP Office nodes.
  • Page 49 SCN network, BCM system may use centralized voicemail of the CS1000. IP Office system cannot use centralized voicemail of CS1000. • Phones: All phones supported on the individual call servers and releases including Avaya IP Phone(H323), Avaya Digital phones, BCM 7000 Series COMPAS ID 157236 Issue 2 Page 49 of 59...

  • Page 50: Resolved In Ip Office Release 8.1

    IP Office Technical Bulletin number 145 Digital phones, BCM1100/1200 Series IP Phones (SIP), DECT R4 and Analog phones. Resolved in IP Office Release 8.1 These fixed issues will also be addressed in the R8.0 3Q12 Service Pack Bug Ref Component Description of Issue ATC - Report returning error when run against customers 22631...

  • Page 51: Known Issues

    IP Office Technical Bulletin number 145 Known Issues The following is a list of issues and workarounds, if available, that exists in this release of IP Office 8.1 software and where applicable will be addressed in a future release of software. Workaround (if available) Bug Ref Component...
  • Page 52 IP Office Technical Bulletin number 145 28805 Server Report of Certificate deleted A workaround for this Edition from TCS after an upgrade problem is to re-install the certificate via Manager- >Security Settings->System- >Certificates. 30820 SSL/VPN The upload of the inventory file Open the inventory file in a to the GRT site fails with a text editor and manually...

  • Page 53: Technical And Upgrade Notes

    IP Office Technical Bulletin number 145 10 Technical and Upgrade Notes The following notes provide upgrade summaries for each component affected by this release. Please refer to the relevant technical installation manuals for detailed upgrade steps and best practices for backup and restore facilities. Before any upgrades of the IP Office commence the IP Office Release 8.1 Administration suite must be installed.
  • Page 54 DCP Phone Font File 14xx Chinese (GB) R02_v01 SIP 1120 04.03.12.00 SIP 1140 04.03.12.00 SIP 1200 04.03.12.00 IP DECT Version Avaya 3701 22.04.04 Avaya 3711 91.24.31.04 Avaya 3711 Global 91.24.36 Avaya 3711 USB Driver COMPAS ID 157236 Issue 2 Page 54 of 59...
  • Page 55 WinPDM (Windows Portable Device Manager) 3.8.2 Rack Charger Firmware 1.4.1 Advanced Charger Firmware 1.4.1 Avaya 3720 Translation Tool Avaya 3725/3740/3749 Translation Tool Avaya 3720 Downloadable Languages Avaya 3725/3740/3749 Downloadable Languages Company Phonebook Tool Local Phonebook Tool T3 IP Phone Firmware/Tools...
  • Page 56 IP Office Technical Bulletin number 145 10.3 VoiceMail Pro Software Upgrade The VoiceMail Pro must be running version 7.0/8.0 to upgrade directly to 8.1. Any previous versions must be upgraded to 7.0 before an upgrade to 8.1 is made. If running a software version older than 4.0 then please refer to Technical Bulletin 109.

  • Page 57: Logistics And Ordering

    11 Logistics and Ordering 11.1 IP Office R8.1 DVD Set Avaya will supply DVD media to Avaya Authorized Distributors that have a current contract with Avaya. Avaya will not supply DVDs directly to reseller Partners. Partners are required to order DVD media from their respective Avaya Authorized Distributors.

  • Page 58: Ip Office Applications Server Dvd

    IPO R8.SERVER EDITION INSTL 700503228 Note: It may be acceptable to duplicate this media but your contract with Avaya needs to be reviewed in the first instance. If permitted, copies may then be made which must contain an Avaya Proprietary Notice on the DVD.

  • Page 59: Ip Office Release License

    270399 IPO LIC UPG R8.1 LARGE 11.5 Web Availability The IP Office R8.1 software will be available on the Avaya Support website by July 16th, 2012. Upgrades to IP Office R8.1 require a valid Release 8.1 upgrade license. The software images may be downloaded from: http://support.avaya.com...

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