Avaya DEFINITY SERIES Manuals

Manuals and User Guides for Avaya DEFINITY SERIES. We have 2 Avaya DEFINITY SERIES manuals available for free PDF download: Manual, Installation And Maintenance Manual

Avaya DEFINITY SERIES Manual (354 pages)

Enterprise Communications Server

Brand: Avaya | Category: Server | Size: 4.59 MB

Table of Contents
15
Feature Page

16
- Abandoned Call Search
  17
- Add/Remove Skills
  19
- Agent Call Handling
  20
- Auto-Available Split
  35
- Automatic Call Distribution
  37
- Basic Call Management System
  53
- Best Service Routing
  56
- Call Management System
  72
- Call Prompting
  73
- Call Vectoring
  76
- Centrevu Advocate
  84
- Expert Agent Selection
  92
- Inbound Call Management
  101
- Information Forwarding
  108
- Intraflow and Interflow
  115
- Look-Ahead Interflow
  118
- Multiple Call Handling
  124
- Queue Status Indications
  130
- Reason Codes
  132
- Redirection on no Answer
  136
- Service Observing
  150
- Universal Call ID
  165
- VDN in a Coverage Path
  180
- VDN of Origin Announcement
  185
- Voice Response Integration
  191
- Vustats
  199
Continued on Next Page

212
- Agent Loginid
  231
- Best Service Routing (BSR) Application Plan
  237
- Bcms/Vustats Login ID
  240
- Call Center System Parameters
  242
- Call Vector
  247
- Reason Code Names
  251
- SIT Treatment for Call Classification
  252
- Vector Directory Number
  254
- Vector Routing Table
  259
- Vustats Display Format
  261

Avaya DEFINITY SERIES Installation And Maintenance Manual (101 pages)

Enterprise Communications Server

Brand: Avaya | Category: Server | Size: 1.36 MB

Table of Contents
3
Contents

7
About this Document

7
- DEFINITY Enterprise Communication Server Release
  7
- Features Not Supported
  9
- Conventions Used
  10
- Intended Audience
  10
- Remove/Install Circuit Packs
  12
- Safety Precautions
  12
  - Electromagnetic Interference
    12
  - Static Electricity
    12
- How to Comment on this Document
  13
- Resources
  13
  - Related Books
    13
  - Other Resources
    14
  - How to Order Books
    14
  - Where to Call for Technical Support
    15
- Security Issues
  13
- Trademarks and Service Marks
  15
- LASER Product
  17
- Standards Compliance
  17
- Electromagnetic Compatibility Standards
  18
  - European Union Standards
    18
- Federal Communications Commission Statement
  19
  - Part 68: Statement
    19
SREPN Installation

21
SREPN Maintenance

55
- Before Starting to Troubleshoot
  55
- SREPN Connections
  56
- Maintenance Procedure
  66
  - Check System Status
    66
  - Repair the Link Connection
    75
  - Reconnect the Release 9R to the EPN
    76
  - Post-Reset Check
    77
  - Power Alarms
    77
  - System Resets
    78
- Fault Isolation Procedures
  79
  - Fiber Fault Isolation
    79
  - Loopback Tests
    84
  - DS1 Interface Cable Pinout
    90
- 110 Block Cross-Connect Pins
  91
- Replacing the TN2301 Circuit Pack
  93
  - Unseat the Circuit Pack
    93
  - Replace the Circuit Pack
    93
  - Reseat the Circuit Pack
    95
- Restore from Remote Location
  95
- System Links
  97

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Avaya DEFINITY SERIES Manual (354 pages)

Table of Contents

Feature Page

Continued on Next Page

Avaya DEFINITY SERIES Installation And Maintenance Manual (101 pages)

Table of Contents

Contents

About this Document

SREPN Installation

SREPN Maintenance

Related Products

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