Page 1 All manuals and user guides at all-guides.com DEFINITY ® Enterprise Communications Server Release 7 Guide to ACD Call Centers 555-233-503 Comcode 108408782 Issue 1 June 1999...
Page 2 Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.
Page 3 All manuals and user guides at all-guides.com Copyright  2000, Avaya, Inc. Canadian Department of Communications (DOC) All Rights Reserved Interference Information Printed in U.S.A. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Notice Department of Communications.
Page 4 All manuals and user guides at all-guides.com...
Page 5 All manuals and user guides at all-guides.com We’d like your opinion. Lucent Technologies welcomes your feedback on this document. Your comments can be of great value in helping us improve our documentation. DEFINITY Enterprise Communications Server Release 7 Guide to ACD Call Centers 555-233-503, Issue 1, June 1999, Comcode 108408782 1.
Page 6 All manuals and user guides at all-guides.com...
Page 7 All manuals and user guides at all-guides.com Contents About This Document ¦F¦aF§ ¦ ¤zp’F ¦a ¤=aFm4F ¦a F"’pm˜Op˜Fa’’¤F ¦a p§˜›p˜¤’F˜›^a’˜=p4¤hFm› ¦a V"ma«"›apm ¦aa F"›¤F_Fd"›F=˜amOph"›apm ¦aa pm¦Fm›apm’˜¤’F=˜am˜›^a’˜=p4¤hFm› ¦aaa "=Fh"c’˜"m=˜’F¦a4F˜h"c’ a¨ p§˜›p˜VF›˜^Fdz ¨ p§˜›p˜h"cF˜4phhFm›’˜"*p¤›˜ ›^a’˜=p4¤hFm› ¨ Call Center *"m=pmF=˜ "dd˜F"4^ s_ ==—Fhp¦F˜cadd’ VFm›˜...
Page 8 All manuals and user guides at all-guides.com Contents ma¦F’"d˜ "dd˜ s_sQs ˜am˜"˜ p¦F"VF˜"›^ s_s–– ˜pO˜aVam˜ mmp¤m4FhFm› s_s•s pa4F˜F’zpm’F˜m›FV"›apm s_s•• ¤›"›’ s_sGQ Call Center Forms VFm›˜pVam ¢_s F’›˜F¦a4F˜p¤›amV˜| }˜ zzda4"›apm˜d"m ¢_• —¤›"›’˜pVam˜ ¢_s¬ "dd˜ Fm›F˜©’›Fh˜""hF›F’ ¢_s¢ "dd˜F4›p ¢_s• F"’pm˜ p=F˜"hF’ ¢_¢s ˜F"›hFm›˜Op˜...
Page 9 All manuals and user guides at all-guides.com About This Document Overview ^a’˜=p4¤hFm›˜=F’4a*F’˜›^F˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜ }˜ ¤a=F˜›p˜ ˜ "dd˜ Fm›F’˜FdF"’F˜•˜"m=˜am4d¤=F’˜"dd˜am4FhFm›"d˜ FdF"’F’˜¤z˜›p˜"m=˜am4d¤=amV˜FdF"’F˜•s˜ p˜=F›"ad’˜"*p¤›˜4^"mVF’˜am˜FdF"’F˜ •s:˜’FF˜›^F˜ ˜ ˜•s¬˜ ^"mVF˜ F’4az›apm ^a’˜*ppc˜4pm›"am’˜amOph"›apm˜zF¦ap¤’d©˜4pm›"amF=˜am˜›^F˜ ˜ ˜ =hama’›"›apm˜"m=˜ F"›¤F˜ F’4az›apm˜*ppc ˜ ˜a’˜"˜O"had©˜pO˜4p’›_FOOF4›a¦F˜=aVa›"d˜4phh¤ma4"›apm˜’©’›Fh’˜^F’F˜ ’©’›Fh’9 p¤›F˜¦pa4F˜"m=˜="›"˜amOph"›apm˜*F›§FFm˜¦"ap¤’˜Fm=zpam›’˜|›FdFz^pmF’:˜ ›Fham"d’:˜4phz¤›F’} p¦a=F˜^aV^d©˜p*¤’›˜mF›§pcamV˜4"z"*ada›aF’...
Page 10 All manuals and user guides at all-guides.com *p¤›˜^a’˜ p4¤hFm› Purpose ^a’˜=p4¤hFm›˜F¨zd"am’˜›^F˜OF"›¤F’˜›^"›˜4phza’F˜ ˜ ˜ ¤a=F˜›p˜ ˜ "dd˜ Fm›F’˜›˜zp¦a=F’˜"m˜am›p=¤4›apm˜›p˜F"4^˜4"dd˜4Fm›F˜OF"›¤F˜"m=˜zF’Fm›’˜ F„¤aF=˜Oph’˜Op˜"=hama’›"›apm:˜=F›"adF=˜=F’4az›apm’:˜4pm’a=F"›apm’:˜"m=˜ am›F"4›apm’˜*F›§FFm˜4"dd˜4Fm›F˜OF"›¤F’˜^a’˜=p4¤hFm›˜zp¦a=F’˜"m˜p¦F"dd˜ FOFFm4F˜Op˜zd"mmamV:˜pzF"›amV:˜"m=˜"=hama’›FamV˜©p¤˜ ˜ ˜ ˜ "dd˜ Fm›F ^a’˜=p4¤hFm›˜am4d¤=F’˜›^F˜Oph’˜F„¤aF=˜›p˜ahzdFhFm›˜ ˜ ˜ ˜ "dd˜ Fm›F’˜"m=˜=F’4az›apm’˜pO˜›^F˜OaFd=’˜"dpmV˜§a›^˜¦"da=˜¦"d¤F’˜"m=˜"mVF’˜Op˜ F"4^˜OaFd= ^a’˜=p4¤hFm›˜a’˜mp›˜zp4F=¤"d˜›˜=pF’˜mp›˜4pm›"am˜amOph"›apm˜"*p¤›˜^p§˜›p˜ am’›"dd:˜h"am›"am:˜Fz"a:˜p˜›p¤*dF’^pp›˜›^F˜’§a›4^˜FF˜ zzFm=a¨˜ :˜ ‹‹FOFFm4F’ŒŒ˜Op˜"˜da’›˜pO˜Fd"›F=˜ ˜ ˜=p4¤hFm›’ Audience ^a’˜=p4¤hFm›˜a’˜am›Fm=F=˜Op˜›^F˜...
Page 11 All manuals and user guides at all-guides.com V"ma«"›apm Organization ^a’˜=p4¤hFm›˜a’˜pV"ma«F=˜am›p˜4^"z›F’˜*©˜’¤*bF4›˜ F"›¤F’˜"F˜am˜ "dz^"*F›a4"d˜p=F˜§a›^am˜F"4^˜4^"z›F˜F›amFm›˜Oph’˜Opddp§˜›^F˜OF"›¤F’˜ "’a4˜ OF"›¤F’˜"m=˜Oph’˜"F˜zF’Fm›F=˜am˜"˜4^"z›F˜§a›^˜›^F˜’"hF˜›a›dF˜^F˜=p4¤hFm›˜ am4d¤=F’9 ^"z›F˜s:˜‹‹ "dd˜ Fm›FŒŒ˜4pm›"am’˜›^F˜ "dd˜ Fm›F˜OF"›¤F’˜"m=˜›^F˜Oph’˜F„¤aF=˜ ›p˜"=hama’›F˜›^F’F˜OF"›¤F’ ^"z›F˜¢:˜‹‹ "dd˜ Fm›F˜ ph’ŒŒ4pm›"am’˜"dd˜pO˜›^F˜Oph’˜F„¤aF=˜p›˜"=hama’›F˜ *"’a4˜4"dd˜4Fm›F˜OF"›¤F’:˜=F’4az›apm’˜pO˜›^F˜OaFd=’˜pm˜F"4^˜Oph:˜"m=˜’zF4a"d˜ mp›F’˜"*p¤›˜¤’"VF zzFm=a¨˜ :˜‹‹FOFFm4F’ŒŒzp¦a=F’˜"˜da’›˜"m=˜*aFO˜=F’4az›apm’˜pO˜FOFFm4F˜ =p4¤hFm›’ dp’’"©˜"m=˜ **F¦a"›apm’ zp¦a=F’˜"˜Vdp’’"©˜"m=˜da’›˜pO˜"**F¦a"›apm’˜Op˜›^a’˜ "m=˜p›^F˜Fd"›F=˜ ˜ ˜=p4¤hFm›’ m=F¨˜zp¦a=F’˜"m˜am=F¨˜Op˜›^F˜Fm›aF˜=p4¤hFm› Feature-related information ^F˜amOph"›apm˜Op˜F"4^˜OF"›¤F˜a’˜¤’¤"dd©˜zF’Fm›F=˜¤m=F˜Oa¦F˜^F"=amV’9 Feature title a¦F’˜›^F˜m"hF˜"m=˜"˜*aFO˜p¦F¦aF§˜pO˜›^F˜OF"›¤F˜Fdd’˜§^"›˜a›˜=pF’˜p˜...
Page 12 All manuals and user guides at all-guides.com *p¤›˜^a’˜ p4¤hFm› Interactions a’›’˜"m=˜*aFOd©˜=a’4¤’’F’˜p›^F˜OF"›¤F’˜›^"›˜h"©˜’aVmaOa4"m›d©˜"OOF4›˜"˜ OF"›¤F˜m›F"4›amV˜OF"›¤F’˜"F˜›^p’F˜›^"›9 FzFm=˜pm˜F"4^˜p›^F˜I˜aO˜pmF˜pO˜›^F˜OF"›¤F’˜a’˜zp¦a=F=:˜›^F˜ p›^F˜"d’p˜h¤’›˜*F˜zp¦a=F= "mmp›˜4pF¨a’›˜I˜aO˜pmF˜pO˜›^F˜OF"›¤F’˜a’˜zp¦a=F=:˜›^F˜p›^F˜ 4"mmp›˜*F˜zp¦a=F= OOF4›˜F"4^˜p›^F˜I˜›^F˜mph"d˜pzF"›apm˜pO˜pmF˜OF"›¤F˜hp=aOaF’:˜ p˜a’˜hp=aOaF=˜*©:˜›^F˜mph"d˜pzF"›apm˜pO˜›^F˜p›^F˜OF"›¤F m^"m4F˜F"4^˜p›^F˜I˜›^F˜OF"›¤F’:˜am˜4ph*am"›apm:˜zp¦a=F˜ ahzp¦F=˜’F¦a4F˜›p˜›^F˜¤’F Conventions used in this document ^a’˜=p4¤hFm›˜¤’F’˜›^F˜Opddp§amV˜4pm¦Fm›apm’9 NOTE: "§’˜"››Fm›apm˜›p˜amOph"›apm˜›^"›˜©p¤˜h¤’›˜^FF= CAUTION: Fmp›F’˜zp’’a*dF˜^"h˜›p˜’pO›§"F:˜zp’’a*dF˜dp’’˜pO˜="›":˜p˜zp’’a*dF˜ ’F¦a4F˜am›F¤z›apm’ WARNING: Fmp›F’˜zp’’a*dF˜^"h˜›p˜^"=§"F˜p˜F„¤azhFm› SECURITY ALERT: m=a4"›F’˜§^Fm˜’©’›Fh˜"=hama’›"›apm˜h"©˜dF"¦F˜©p¤˜’©’›Fh˜pzFm˜›p˜›pdd˜ O"¤= ’’¤F˜s˜ ¤mF˜snnn˜ QQQ_¢_Q¬ viii...
Page 13 All manuals and user guides at all-guides.com "=Fh"c’˜"m=˜’F¦a4F˜h"c’ Trademarks and service marks ^F˜Opddp§amV˜"F˜›"=Fh"c’˜p˜FVa’›FF=˜›"=Fh"c’˜pO˜¤4Fm›˜F4^mpdpVaF’9 ¡:˜ ¡ Q T "dd¦a’p "ddh"’›F Fm›F¤¡ ˜ ^F˜Opddp§amV˜"F˜›"=Fh"c’˜p˜FVa’›FF=˜›"=Fh"c’˜pO˜...
Page 14 All manuals and user guides at all-guides.com *p¤›˜^a’˜ p4¤hFm› How to get help p˜›^p’F˜›ahF’˜§^Fm˜©p¤˜mFF=˜"==a›apm"d˜^Fdz:˜›^F˜Opddp§amV˜^Fdz˜’F¦a4F’˜"F˜ "¦"ad"*dF˜ p¤˜h"©˜mFF=˜›p˜z¤4^"’F˜"m˜F¨›Fm=F=˜’F¦a4F˜"VFFhFm›˜›p˜¤’F˜ ’phF˜pO˜›^F’F˜^Fdz˜’F¦a4F’˜FF˜©p¤˜¤4Fm›˜F4^mpdpVaF’˜FzF’Fm›"›a¦F˜Op˜ hpF˜amOph"›apm ¤4Fm›˜F4^mpdpVaF’˜ Fm›F’˜pO˜ ¨4FddFm4F ’a"—"4aOa4 –Q_G•¢_G–G– I F’›Fm˜ ¤pzF—a==dF˜ "’›—p¤›^˜ Oa4" TTs_¢Q¢_ns_GGn Fm›"d— "’›Fm˜ ¤pzF –s_¢•¬_Qs–¬ Fm›"d—"›am˜ hFa4"— "a**F"m s_¬_QG_T––– I p›^˜ hFa4" s_G¬¬_¢TG_ssss ˜FdzdamF s_G¬¬_¢¢Q_•QGQ...
Page 15: Table Of Contents
All manuals and user guides at all-guides.com Call Center ^a’˜’F4›apm˜4pm›"am’˜›^F˜Opddp§amV˜ ˜ ˜ "dd˜ Fm›F˜OF"›¤F’˜ "dd˜ Fm›F˜Oph’˜"F˜dp4"›F=˜"›˜›^F˜Fm=˜pO˜›^a’˜4^"z›F Table 1-1. Call Center features Feature Page Abandoned Call Search Add/Remove Skills Agent Call Handling Auto-Available Split 1-21 Automatic Call Distribution 1-23 Basic Call Management System 1-39 Best Service Routing™...
Page 16: Feature Page
All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-1. Call Center features — Continued Feature Page Intraflow and Interflow 1-101 Look-Ahead Interflow 1-104 Multiple Call Handling 1-110 Queue Status Indications 1-116 Reason Codes 1-118 Redirection on No Answer 1-122 Service Observing 1-136...
Page 17: Abandoned Call Search
All manuals and user guides at all-guides.com *"m=pmF=˜ "dd˜F"4^ Related feature or form FOF˜›p˜›^F˜ ˜ ˜ =hama’›"›pŒ’˜ ¤a=F˜Op˜hpF˜amOph"›apm˜"*p¤›˜›^F˜ Opddp§amV˜Fd"›F=˜OF"›¤F’˜p˜Oph’9 mmp¤m4FhFm›’— ¤=ap˜p¤4F’ "ddamV˜"›©— addamV˜¤h*F "dda’p˜ =b¤m4›_§a›4^˜ zzda4"›apm˜m›FO"4F d"’’˜pO˜F’›a4›apm ¤m›˜ p¤z’ "da4ap¤’˜ "dd˜"4F F4p=F=˜ mmp¤m4FhFm›’ F¦a4F˜*’F¦amV ˜˜"m=˜˜z^pmF’ Q¬¬:˜¢Q¬¬:˜¢Q¬¬:˜•s¬s :˜•s¬¢ :˜•s¬ :˜•s¬T :˜Gss¬:˜:˜ s :˜...
Page 18 All manuals and user guides at all-guides.com "dd˜ Fm›F How to administer Abandoned Call Search Table 1-2. Required forms Form Field ¤mc˜ p¤z *"m=pmF=˜ "dd˜F"4^ p¤˜"=hama’›F˜ *"m=pmF=˜ "dd˜F"4^˜pm˜"˜zF_›¤mc_Vp¤z˜*"’a’˜ =hama’›F˜ F"4^˜Vp¤m=_’›"›˜ :˜ :˜"m=˜ ˜›¤mc˜Vp¤z˜Fa›^F˜^"¦amV˜ *"m=pmF=˜ "dd˜ F"4^˜p˜mp›˜^"¦amV˜a›˜ *"m=pmF=˜ "dd˜F"4^˜a’˜mp›˜’¤zzp›F=˜Op˜›aF˜›¤mc’ Considerations NOTE: *"m=pmF=˜...
Page 19: Add/Remove Skills
All manuals and user guides at all-guides.com ==—Fhp¦F˜cadd’ Add/Remove Skills ==—Fhp¦F˜cadd’˜"ddp§’˜"m˜"VFm›˜¤’amV˜ ¨zF›˜ VFm›˜FdF4›apm˜| }˜›p˜"==˜p˜ Fhp¦F˜’cadd’˜ ˜’cadd˜a’˜"˜m¤hFa4˜a=Fm›aOaF˜am˜›^F˜’§a›4^˜›^"›˜FOF’˜›p˜"m˜"VFm›Œ’˜ ’zF4aOa4˜"*ada›©˜ p˜F¨"hzdF:˜"m˜"VFm›˜§^p˜a’˜"*dF˜›p˜’zF"c˜ mVda’^˜"m=˜z"ma’^˜ 4p¤d=˜*F˜"’’aVmF=˜"˜z"ma’^_’zF"camV˜’cadd˜§a›^˜"m˜a=Fm›aOaF˜pO˜¢¬˜^F˜"VFm›˜ ›^Fm˜"==’˜’cadd˜¢¬˜›p˜^a’˜p˜^F˜’F›˜pO˜§pcamV˜’cadd’˜O˜"˜4¤’›phF˜mFF=’˜"˜ z"ma’^_’zF"camV˜"VFm›:˜›^F˜’©’›Fh˜p¤›F’˜›^F˜4"dd˜›p˜"m˜"VFm›˜§a›^˜›^"›˜’cadd "4^˜"VFm›˜4"m˜^"¦F˜¤z˜›p˜¢¬˜’cadd’˜"4›a¦F˜"›˜"m©˜pmF˜›ahF˜ VFm›’˜4"m˜=a"d˜ OF"›¤F˜"44F’’˜4p=F’˜| ’}˜›p˜"==˜p˜Fhp¦F˜"˜’cadd˜˜"˜’¤zF¦a’p˜§a›^˜ 4pm’pdF˜zFha’’apm˜4"m˜Fm›F˜"m˜"VFm›Œ’˜dpVam˜ ˜"m=˜"==˜p˜Fhp¦F˜"m˜"VFm›Œ’˜ ’cadd˜O˜"˜’¤zF¦a’p˜"==’˜p˜Fhp¦F’˜"˜’cadd˜Op˜"m˜"VFm›:˜›^F˜"VFm›˜F4Fa¦F’˜"˜ 4^"mVF˜mp›aOa4"›apm p˜=F›FhamF˜aO˜›^F©˜mFF=˜›p˜"==˜p˜Fhp¦F˜"˜’cadd:˜"VFm›’˜"m=˜’¤zF¦a’p’˜4"m˜ ¤’F˜„¤F¤F_’›"›¤’˜am=a4"›apm’:˜¤›"›’:˜p˜ "dd˜"m"VFhFm›˜©’›Fh˜| }˜p˜ "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }˜amOph"›apm˜^Fm˜"==amV˜"˜’cadd:˜›^F˜ "VFm›˜h¤’›˜’zF4aO©˜›^F˜’cadd˜zapa›©˜dF¦Fd˜|s˜I˜s–} m˜z^pmF’˜§a›^˜=a’zd"©’:˜›^F˜’©’›Fh˜zphz›’˜›^F˜"VFm›˜›^p¤V^˜›^F˜zp4F’’˜pO˜ "==amV˜p˜Fhp¦amV˜"˜’cadd˜"m=˜=a’zd"©’˜›^F˜¤z="›F=˜’F›˜pO˜’cadd’ How to administer Add/Remove Skills Table 1-3.
Page 20: Agent Call Handling
All manuals and user guides at all-guides.com "dd˜ Fm›F Interactions ¤›p_ ¦"ad"*dF˜zda›’˜| O˜"m˜"VFm›˜"==’˜"˜’cadd˜›^"›˜a’˜"=hama’›FF=˜"’˜ ¤›p_ ¦"ad"*dF:˜ pm˜›^F˜ VFm›˜pVam˜ ˜Oph:˜©p¤˜h¤’›˜’F›˜›^F˜ ˜OaFd=˜›p˜ y ˜Op˜›^"›˜"VFm›Œ’˜dpVam˜ ˜ ˜*FVam’˜›"4camV˜"˜mF§˜’cadd˜"’˜’ppm˜"’˜a›˜a’˜"==F=˜^Fm˜"m˜"VFm›˜ Fhp¦F’˜"˜’cadd:˜›^F˜F"d_›ahF˜"VFm›˜amOph"›apm˜’zF4aOa4˜›p˜›^"›˜’cadd˜a’˜ Fhp¦F=˜Oph˜›^F˜F"d_›ahF˜Fzp›’:˜*¤›˜a›˜’›add˜"zzF"’˜pm˜›^F˜^a’›pa4"d˜ Fzp›’ _ ^Fm˜ _ ˜a’˜’F›˜"’˜"m˜pz›apm:˜"VFm›’˜4"mmp›˜Fhp¦F˜›^Fa˜ aF4›˜ VFm›˜cadd˜m˜"m˜ ˜Fm¦apmhFm›:˜"VFm›’˜h¤’›˜^"¦F˜"›˜dF"’›˜pmF˜’cadd˜ "’’aVmF=˜›p˜›^Fh˜=¤amV˜"˜dpVam˜’F’’apm˜a›^˜ _ :˜"VFm›’˜4"m˜ ’zF4aO©˜¤z˜›p˜¢¬˜’cadd’ O˜ _ ˜a’˜mp›˜Fm"*dF=:˜"VFm›’˜4"m˜’zF4aO©˜pmd©˜T˜’cadd’ ¤›"›’...
Page 21 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV NOTE: dd˜pO˜›^F’F˜"VFm›˜4"z"*ada›aF’˜"F˜"d’p˜’¤zzp›F=˜›^p¤V^˜›^F˜ "dda’p˜ =b¤m4›—§a›4^˜ zzda4"›apm’˜m›FO"4F˜| }˜FOF˜›p˜ ˜ ˜ =hama’›"›pŒ’˜ ¤a=F˜Op˜hpF˜amOph"›apm˜"*p¤›˜›^F˜ "dda’p˜ =b¤m4›_§a›4^˜ zzda4"›apm˜m›FO"4F How to administer Agent Call Handling Table 1-4. Required forms Form Field F"›¤F˜ 44F’’˜ p=F˜ F"›¤F˜ 44F’’˜ p=F’˜Op˜ ˜OF"›¤F’...
Page 22 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-4. Required forms — Continued Form Field ›"›apm’˜|"dd} ¤›p˜ m’§F ››Fm="m›˜ pm’pdF F"›¤F˜ ¤››pm˜ ’’aVmhFm›’ I "O›F_4"dd I "’’a’› I "¤›p_am I "¤¨_§pc I h"m¤"d_am I FdF"’F I §pc_4p=F I ’›pcF_4m› ¤›p˜...
Page 23 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV Login p˜dpV˜am:˜"m˜"VFm›˜VpF’˜pOO_^ppc˜"m=˜=a"d’˜›^F˜dpVam˜OF"›¤F˜"44F’’˜4p=F˜| }:˜ Opddp§F=˜*©˜›^F˜’zda›˜m¤h*F˜"m=˜›^F˜dpV_am˜ :˜aO˜F„¤aF=˜O˜dpVam˜a’˜’¤44F’’O¤d:˜ ›^F˜"VFm›˜"¤›ph"›a4"dd©˜Fm›F’˜ ¤¨ada"©˜pc˜hp=F˜Op˜›^"›˜’zda›˜^F˜ ¤¨ada"©˜ pc˜*¤››pm˜d"hz˜Op˜›^"›˜’zda›:˜daV^›’˜’›F"=ad©˜"m=˜›^F˜"VFm›˜^F"’˜›^F˜ 4pmOah"›apm˜›pmF O˜›^F˜’zda›˜a’˜hF"’¤F=:˜›^F˜’©’›Fh˜’Fm=’˜hF’’"VF’˜›p˜ ˜p˜ ˜›^"›˜›^F˜ "VFm›˜|a=Fm›aOaF=˜*©˜dpVam˜ }˜^"’˜dpVVF=˜am˜"m=˜^"’˜Fm›FF=˜ ¤¨ada"©˜pc˜ hp=F pVam˜a’˜4"m4FdF=˜"m=˜›^F˜"VFm›˜F4Fa¦F’˜am›F4Fz›˜›pmF˜aO˜"m©˜pO˜›^F˜Opddp§amV˜ p44¤˜=¤amV˜dpVam9 ^F˜"VFm›˜=a"d’˜"m˜am¦"da=˜dpVam˜ ˜p˜’zda›˜m¤h*F˜|›^"›˜a’:˜›^F˜m¤h*F˜pO˜ "˜’zda›˜›^"›˜=pF’˜mp›˜F¨a’›˜p˜›p˜§^a4^˜›^F˜"VFm›˜a’˜mp›˜"’’aVmF=} ^F˜"VFm›˜a’˜"dF"=©˜dpVVF=˜am›p˜›^F˜h"¨ah¤h˜m¤h*F˜pO˜’zda›’˜ ^F˜"VFm›˜=a"d’˜"˜’zda›˜m¤h*F˜Op˜"˜’zda›˜›^"›˜^F˜p˜’^F˜a’˜"dF"=©˜dpVVF=˜ am›p Logout ^F˜"VFm›˜’^p¤d=˜dpV˜p¤›˜§^Fm˜^F˜p˜’^F˜dF"¦F’˜Op˜"m˜F¨›Fm=F=˜zFap=˜pO˜›ahF˜ "m=˜a’˜¤m"¦"ad"*dF˜Op˜ ˜4"dd’˜O˜›^F˜’zda›˜a’˜hF"’¤F=˜*©˜ ˜p˜ ˜"m=˜"m˜ "VFm›˜dpV’˜p¤›:˜"˜hF’’"VF˜a’˜’Fm›˜›p˜›^F˜...
Page 24 All manuals and user guides at all-guides.com "dd˜ Fm›F Agent answering options m˜"VFm›˜4"m˜"m’§F˜ ˜4"dd’˜*©˜¤’amV˜Fa›^F˜"˜^F"=’F›:˜^"m=’F›:˜p˜ ’zF"cFz^pmF˜ p¤˜4"m˜"’’aVm˜"m˜"VFm›˜"’˜Fa›^F˜ ¤›ph"›a4˜ m’§F˜p˜"m¤"d˜ m’§F NOTE: ’F˜ ¤›ph"›a4˜ m’§F˜§a›^˜"˜^F"=’F›˜FF˜ ‘‘‘Agents with Automatic ˜Op˜hpF˜amOph"›apm Answer’’ on page 1-18 Automatic Answer ^F˜amOph"›apm˜am˜›^a’˜’F4›apm˜"zzdaF’˜›p˜ ˜"m=˜ ˜Fm¦apmhFm›’ m˜"VFm›˜"’’aVmF=˜›p˜ ¤›ph"›a4˜ m’§F˜^F"’˜«az˜›pmF˜"m=˜4pmmF4›’˜=aF4›d©˜›p˜ am4phamV˜4"dd’˜§a›^p¤›˜amVamV NOTE: p¤˜4"m˜"=hama’›F˜...
Page 25 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV ^F˜"››Fhz›˜a’˜4"m4FdF=˜"m=˜›^F˜"VFm›˜F4Fa¦F’˜"m˜am›F4Fz›˜aO˜›^F˜"VFm›9 aF’˜›p˜Fm›F˜"˜§pc˜hp=F˜Op˜"m˜am¦"da=˜’zda› aF’˜›p˜Fm›F˜›^F˜§pc˜hp=F˜Op˜"˜’zda›˜pO˜§^a4^˜^F˜p˜’^F˜a’˜mp›˜"˜hFh*F a"d’˜"m˜am¦"da=˜ Auxiliary work mode m˜"VFm›˜’^p¤d=˜Fm›F˜ ¤¨ada"©˜pc˜hp=F˜Op˜"˜’zda›˜§^FmF¦F˜›"camV˜"˜ ›Fhzp"©˜*F"c˜^a’˜h"cF’˜›^F˜"VFm›˜¤m"¦"ad"*dF˜Op˜ ˜4"dd’˜›p˜›^"›˜’zda›˜"m=˜ Fhp¦F’˜›^Fh˜Oph˜›^F˜hp’›_a=dF_"VFm›˜„¤F¤F˜ ˜"m=˜ ˜4"m˜4pm›am¤F˜›p˜ ›"4c˜›^F˜"VFm› ^F˜"VFm›˜a’˜mp˜dpmVF˜"¦"ad"*dF˜›p˜"m’§F˜p›^F˜ ˜4"dd’˜›p˜›^"›˜’zda›˜p§F¦F:˜ ›^F˜"VFm›˜h"©˜*F˜"¦"ad"*dF˜Op˜ ˜4"dd’˜›p˜p›^F˜’zda›’˜›^"›˜›^F˜"VFm›˜a’˜dpVVF=˜ am›p:˜=FzFm=amV˜pm˜›^F˜"VFm›Œ’˜’›"›F˜am˜›^p’F˜’zda›’˜^F˜"VFm›˜a’˜’›add˜"¦"ad"*dF˜Op˜ mpm_ ˜4"dd’˜ ˜p˜ ˜"F˜mp›aOaF=˜§^FmF¦F˜"m˜"VFm›˜am˜ ¤¨ada"©˜pc˜ hp=F˜F4Fa¦F’˜"m˜am4phamV˜mpm_ ˜4"dd˜p˜h"cF’˜"m˜p¤›VpamV˜4"dd˜^Fm˜"m˜ "VFm›˜dpV’˜am›p˜"˜’zda›:˜^F˜p˜’^F˜"¤›ph"›a4"dd©˜Fm›F’˜ ¤¨ada"©˜pc˜hp=F˜Op˜›^"›˜ ’zda› NOTE: VFm›’˜am˜¦F4›p_4pm›pddF=˜’zda›’˜4"m˜Vp˜am›p˜...
Page 26 All manuals and user guides at all-guides.com "dd˜ Fm›F Timed After Call Work a›^˜ahF=˜ ˜"=hama’›FF=:˜"m˜ ¤›p_m˜"VFm›˜a’˜ahhF=a"›Fd©˜zd"4F=˜am˜ ˜ hp=F˜Op˜"˜’zF4aOa4˜dFmV›^˜pO˜›ahF˜"O›F˜4phzdF›amV˜›^F˜4¤Fm›d©_"4›a¦F˜ ˜4"dd˜ ^Fm˜›^F˜ahF=˜ ˜am›F¦"d˜F¨zaF’:˜›^F˜"VFm›˜"¤›ph"›a4"dd©˜F›¤m’˜›p˜›^F˜ ¤›p_m˜§pc˜hp=F˜O˜›^F˜"VFm›˜"4›a¦"›F’˜ ˜§^adF˜mp›˜pm˜"˜4"dd:˜›^F˜"VFm›˜a’˜ zd"4F=˜am˜ ˜|mp›˜›ahF=}˜hp=F˜FV"=dF’’˜pO˜§^F›^F˜›^F˜"VFm›˜a’˜am˜ ¤›p_m˜p˜ "m¤"d_m˜hp=F ’F˜ahF=˜ ˜›p˜"ddp§˜"VFm›’˜›p˜F’›˜*F›§FFm˜am4phamV˜ ˜4"dd’:˜p˜›p˜z"4F˜ "VFm›’˜§^Fm˜›^F©˜^"¦F˜›p˜4phzdF›F˜§pc˜Oph˜›^F˜zF¦ap¤’˜4"dd˜§a›^am˜"m˜"ddp››F=˜ ›ahF˜m˜"==a›apm:˜aO˜©p¤˜^"¦F˜phF˜ VFm›:˜¤’F˜ahF=˜ ˜›p˜"ddp§˜"VFm›’˜ "==a›apm"d˜›ahF˜›p˜=a"d˜"˜ ˜›p˜zd"4F˜›^Fh’Fd¦F’˜am˜"˜=aOOFFm›˜§pc˜hp=F˜"O›F˜ ›^F˜4¤Fm›˜ ˜4"dd˜a’˜4phzdF›F= Timed ACW and VDN p¤˜4"m˜"=hama’›F˜ahF=˜...
Page 27 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV ^Fm˜›^F˜"VFm›˜zF’’F’˜›^F˜ ’’a’›˜*¤››pm:˜›^F˜Opddp§amV˜^"zzFm’9 s O˜›^F˜"VFm›˜a’˜"4›a¦F˜pm˜"m˜ ˜4"dd:˜›^F˜ ˜4"dd˜a’˜"¤›ph"›a4"dd©˜zd"4F=˜ pm˜^pd=˜"m=˜"˜4"dd˜a’˜zd"4F=˜›p˜›^F˜’zda›˜’¤zF¦a’p˜O˜›^F˜"VFm›˜a’˜mp›˜"4›a¦F˜ pm˜"m˜ ˜4"dd:˜"˜4"dd˜a’˜"¤›ph"›a4"dd©˜zd"4F=˜›p˜›^F˜’¤zF¦a’p˜ ¢ ˜p˜ ˜a’˜mp›aOaF=˜pO˜›^F˜F„¤F’›˜"m=˜›^F˜’¤zF¦a’pŒ’˜=a’zd"©˜ ’^p§’˜›^"›˜›^F˜4"dd˜a’˜"˜F„¤F’›˜Op˜"’’a’›"m4F˜^a’˜amV’˜dacF˜"˜zapa›©˜4"dd˜ "›˜›^F˜’¤zF¦a’pŒ’˜’F› ^F˜4"ddF˜^F"’˜’adFm4F˜p˜h¤’a4˜pm˜^pd= O›F˜›^F˜"VFm›˜^"’˜›"dcF=˜›p˜›^F˜’¤zF¦a’p:˜›^F˜"VFm›˜4"m˜=pz˜›^F˜"’’a’›˜ 4"dd˜"m=˜F›¤m˜›p˜›^F˜ ˜4"dd:˜’F›˜¤z˜"˜4pmOFFm4F˜4"dd˜§a›^˜›^F˜ ’¤zF¦a’p˜"m=˜›^F˜4"ddamV˜z"›©:˜p˜›"m’OF˜›^F˜4"dd˜›p˜›^F˜’¤zF¦a’p ^Fm˜›^F˜"VFm›˜z¤›’˜›^F˜4"dd˜pm˜^pd=˜"m=˜=a"d’˜›^F˜ ’’a’›˜ ˜zd¤’˜›^F˜’zda›˜ m¤h*F:˜›^F˜’©’›Fh˜^"m=dF’˜›^F˜F„¤F’›˜"’˜aO˜›^F˜"VFm›˜zF’’F=˜›^F˜ ’’a’›˜ *¤››pm:˜F¨4Fz›˜›^"›˜›^F˜ ’’a’›˜4"dd˜=pF’˜mp›˜Opddp§˜›^F˜’¤zF¦a’pŒ’˜4p¦F"VF˜z"›^˜ Stroke counts ›pcF˜4p¤m›’˜"ddp§˜©p¤˜›p˜F4p=˜am˜ ˜›^F˜m¤h*F˜pO˜›ahF’˜›^"›˜"˜z"›a4¤d"˜ 4¤’›phF_Fd"›F=˜F¦Fm›˜p44¤’˜...
Page 28 All manuals and user guides at all-guides.com "dd˜ Fm›F Call work codes "dd˜§pc˜4p=F’˜"F˜¤z˜›p˜s–_=aVa›˜’F„¤Fm4F’˜›^"›˜ ˜"VFm›’˜Fm›F˜›p˜F4p=˜ ’¤4^˜4¤’›phF_Fd"›F=˜amOph"›apm˜"’˜"44p¤m›˜4p=F’:˜’p4a"d˜’F4¤a›©˜m¤h*F’:˜p˜ z^pmF˜m¤h*F’˜ p¤˜=FOamF˜›^F˜4p=F’˜Op˜©p¤˜’a›F˜ p=F’˜›^"›˜"VFm›’˜Fm›F˜"F˜ ’Fm›˜›p˜ ˜Op˜’›p"VF˜Op˜’zda›’˜hF"’¤F=˜*©˜ ˜"m=˜pmd©˜§^Fm˜›^F˜damc˜›p˜›^F˜ ˜a’˜¤z˜ VFm›’˜h¤’›˜^"¦F˜h¤d›a"zzF""m4F˜z^pmF’˜|Op˜F¨"hzdF:˜ }˜›p˜Fm›F˜4"dd˜§pc˜4p=F’ p˜Fm›F˜4"dd˜§pc˜4p=F’:˜›^F˜"VFm›˜h¤’›˜*F˜pOO_^ppc˜"m=˜Fa›^F9˜ m˜"m˜ ˜4"dd m˜ ˜hp=F˜"O›F˜=a’4pmmF4›amV˜Oph˜"˜4"dd˜§^adF˜am˜"m¤"d_m˜hp=F m˜ahF=˜ ˜"O›F˜=a’4pmmF4›amV˜Oph˜"˜4"dd˜§^adF˜am˜ ¤›p_m˜hp=F˜ m˜ ¤›p_m˜hp=F˜"m=˜zFm=amV˜Op˜ ˜hp=F˜ ^F˜’F„¤Fm4F˜pO˜F¦Fm›˜a’˜"’˜Opddp§’9 s ^F˜"VFm›˜’FdF4›˜ "dd˜pc˜ p=F˜| }˜*¤››pm ¢ ^F˜...
Page 29 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV O›F˜FdF"’amV˜"˜4"dd:˜›^F˜"VFm›˜"¤›ph"›a4"dd©˜Fm›F’˜ ˜hp=F˜"m=˜4"mmp›˜ F›¤m˜›p˜"m¤"d_m˜hp=F˜¤m›ad˜Fm›FamV˜"˜’›pcF˜4p¤m›˜p˜4"dd˜§pc˜4p=F˜O˜›^F˜ "VFm›˜zF’’F’˜›^F˜"m¤"d_m˜*¤››pm˜p˜ ˜*FOpF˜Fm›FamV˜"˜’›pcF˜4p¤m›˜p˜"˜ 4"dd˜§pc˜4p=F:˜›^F˜"m¤"d_m˜d"hz˜Od¤››F’˜p˜am›F4Fz›˜›pmF˜a’˜Va¦Fm m4F˜›^F˜"VFm›˜Fm›F’˜"˜’›pcF˜4p¤m›˜p˜4"dd˜§pc˜4p=F˜"m=˜zF’’F’˜›^F˜ "m¤"d_m˜*¤››pm˜p˜ :˜^F˜p˜’^F˜F›¤m’˜›p˜"m¤"d_m˜hp=F˜"m=˜›^F˜"m¤"d_m˜ d"hz˜daV^›’ m©˜pO˜›^F˜"VFm›Œ’˜’zda›’˜4"m˜^"¦F˜ p4F=˜ m›©˜"’’aVmF=˜O˜›^F˜"VFm›˜VpF’˜am›p˜ ¤¨ada"©˜pc˜hp=F˜am˜"m©˜’zda›:˜›^F˜ p4F=˜ m›©˜F„¤aFhFm›˜Op˜"dd˜p›^F˜’zda›’˜ a’˜Fhp¦F= Expanded technical information Agent capacity and related limits VFm›˜a«amV˜"==’˜"m˜p¦Fa=amV˜4"z"4a›©˜daha›˜›p˜›^F˜m¤h*F˜pO˜dpVVF=_am˜ ˜ "VFm›’˜›˜4"m˜*F˜¤’F=˜›p˜daha›˜›^F˜m¤h*F˜pO˜dpVVF=_am˜ ˜"VFm›’˜›p˜"˜m¤h*F˜ dF’’˜›^"m˜|p˜F„¤"d˜›p}˜›^F˜h"¨ah¤h˜’¤zzp›F=˜*©˜›^F˜’©’›Fh˜4pmOaV¤"›apm ^F˜dpVVF=_am˜ ˜"VFm›’˜daha›˜"zzdaF’˜›p˜...
Page 30 All manuals and user guides at all-guides.com "dd˜ Fm›F m˜"==a›apm˜›p˜›^F˜dpVVF=_am˜ ˜"VFm›’˜daha›:˜›^F˜m¤h*F˜pO˜"VFm›’˜’¤zzp›F=˜a’˜ =FzFm=Fm›˜pm˜›^F˜¤zzF˜daha›’˜›^"›˜›^F˜’©’›Fh˜zd"›Oph˜’¤zzp›’˜^F˜Opddp§amV˜ daha›’˜h¤’›˜"d’p˜*F˜4pm’a=FF= "¨ah¤h˜¤m›˜ p¤z˜hFh*F’ I pm_ ˜hFh*F’˜am4d¤=F˜^¤m›amV˜Vp¤z’˜§a›^˜p˜§a›^p¤›˜„¤F¤F’:˜ F’’"VF˜ Fm›F˜F¦a4F˜Vp¤z’:˜ — ˜Vp¤z’˜"m=˜ Fhp›F˜ ˜Vp¤z’˜|FOF˜›p˜ ˜ ˜ =hama’›"›pŒ’˜ ¤a=F˜Op˜hpF˜amOph"›apm˜"*p¤›˜¤m›˜ p¤z’}˜ "4^˜damF˜p˜zp›˜am˜ "˜Vp¤z˜a’˜4p¤m›F=˜pm4F˜§^Fm˜"’’aVmF= ˜hFh*F’˜|"d’p˜4"ddF=˜"VFm›_’zda›˜z"a’˜p˜"VFm›_’cadd˜z"a’˜§a›^˜ }˜ p˜"VFm›’˜am˜h¤d›azdF˜’zda›’—’cadd’:˜F"4^˜4ph*am"›apm˜|z"a}˜a’˜ 4p¤m›F=˜"’˜"˜hFh*F˜|FV:˜"m˜ ˜"VFm›˜dpVVF=˜am›p˜T˜’cadd’˜p˜"˜ mpm_ ˜"VFm›˜"’’aVmF=˜›p˜T˜’zda›’˜4p¤m›’˜"’˜T˜hFh*F’}˜ pm_ ˜...
Page 31 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV ^Fm˜›^F˜h"¨ah¤h˜m¤h*F˜pO˜ ˜"VFm›’˜"F˜dpVVF=˜am˜p˜"m©˜pO˜›^F˜p›^F˜ "*p¦F˜daha›’˜"F˜F"4^F=:˜"m˜"VFm›˜§^p˜"››Fhz›’˜›p˜dpV˜am˜^F"’˜Fp=F˜›pmF˜p˜a’˜ p›^F§a’F˜=FmaF=˜dpV˜am˜ d’p˜§a›^˜ :˜"m˜"VFm›˜dpVVamV˜am˜h"©˜mp›˜^"¦F˜"dd˜›^F˜ "’’aVmF=˜’cadd’˜dpVVF=˜am˜aO˜›^F˜ ˜hFh*F˜daha›˜a’˜F"4^F= ^F˜"=hama’›"›p˜pO˜"˜mpm_ ˜’©’›Fh˜"d’p˜4"m˜*F˜*dp4cF=˜Oph˜"==amV˜"VFm›’˜ ›p˜’zda›’˜¦a"˜›^F˜¤m›˜ p¤z˜Oph˜p˜›^F˜"=hama’›"›p˜pO˜"m˜ ˜’©’›Fh˜4"m˜*F˜ *dp4cF=˜Oph˜"’’aVmamV˜"==a›apm"d˜pVam˜ ’˜p˜’cadd’˜›p˜"m˜"VFm›˜¦a"˜›^F˜pVam˜ ˜ Oph˜aO˜›^F˜FdF¦"m›˜’©’›Fh˜daha›’˜"F˜F"4^F= Considerations Release button VFm›’˜¤’amV˜ ¤›ph"›a4˜ m’§F˜"F˜dpVVF=˜p¤›˜pO˜"dd˜’zda›’˜§^Fm˜›^F©˜=a’4pmmF4›˜ Oph˜"m˜ ˜4"dd˜*©˜^"mVamV˜¤z˜^FFOpF:˜"VFm›’˜’^p¤d=˜¤’F˜›^F˜FdF"’F˜ *¤››pm:˜aO˜zp¦a=F=˜^a’˜*¤››pm˜a’˜am˜"==a›apm˜›p˜›^F˜Oa¨F=˜FdF"’F˜*¤››pm˜pm˜›^F˜ "››Fm="m›˜4pm’pdF Timed ACW p˜zF¦Fm›˜"VFm›’˜Oph˜4"m4FdamV˜ahF=˜ ˜*©˜zF’’amV˜›^F˜"m¤"d_m˜p˜ ˜ *¤››pm’:˜=p˜mp›˜"’’aVm˜›^F’F˜*¤››pm’˜›p˜›^F˜"VFm›’Œ˜z^pmF’˜ahF=˜...
Page 32 All manuals and user guides at all-guides.com "dd˜ Fm›F Agents logged into multiple splits O˜"m˜"VFm›˜a’˜dpVVF=˜am›p˜h¤d›azdF˜’zda›’:˜›^F˜"VFm›˜h"©˜*F4phF˜¤m"¦"ad"*dF˜Op˜ 4"dd’˜›p˜pmF˜’zda›˜*F4"¤’F˜pO˜"4›a¦a›©˜"›˜"mp›^F˜’zda›˜ p˜F¨"hzdF:˜aO˜"m˜"VFm›˜ Fm›F’˜ O›F˜ "dd˜pc˜hp=F˜Op˜pmF˜’zda›:˜›^F˜"VFm›˜*F4phF’˜¤m"¦"ad"*dF˜Op˜ 4"dd’˜›p˜p›^F˜’zda›’˜ m˜"VFm›˜’^p¤d=˜mp›˜dpV˜am›p˜"˜’zda›˜§^adF˜"˜4"dd˜a’˜pm˜^pd=˜"›˜^a’˜p˜^F˜F¨›Fm’apm Agents with Automatic Answer VFm›’˜§^p˜¤’F˜ ¤›ph"›a4˜ m’§F˜’^p¤d=˜¤’F˜"˜^F"=’F›˜^F˜"VFm›˜^F"’˜«az˜ ›pmF˜›^p¤V^˜›^F˜^F"=’F›˜"m=˜"¤›ph"›a4"dd©˜4pmmF4›’˜›p˜"˜4"dd O˜Fa›^F˜›^F˜am4phamV˜›¤mc˜Vp¤z˜p˜›^F˜"VFm›Œ’˜F¨›Fm’apm˜a’˜="›"_F’›a4›F=:˜›^F˜ "VFm›˜=pF’˜mp›˜^F"˜«az˜›pmF˜^FFOpF:˜=p˜mp›˜"’’aVm˜="›"_F’›a4›apm˜›p˜"˜ ^F"=’F›˜¤’FŒ’˜F¨›Fm’apm ›˜a’˜mp›˜F4phhFm=F=˜›^"›˜©p¤˜¤’F˜ ¤›ph"›a4˜ m’§F˜§a›^˜"˜^"m=’F›˜p˜ ’zF"cFz^pmF˜^F˜^"m=’F›˜p˜’zF"cFz^pmF˜h¤’›˜*F˜pOO_^ppc˜|^"m=’F›˜daO›F=˜p˜ ’zF"cFz^pmF˜›¤mF=˜pm}˜"dd˜›^F˜›ahF˜Op˜›^F˜"VFm›˜›p˜^F"˜«az˜›pmF O˜"¤›ph"›a4˜"m’§F˜a’˜"’’aVmF=˜Op˜"dd˜4"dd’:˜§^Fm˜"˜mpm_ ˜4"dd˜"a¦F’:˜ mpm_ ˜...
Page 33 All manuals and user guides at all-guides.com VFm›˜ "dd˜"m=damV Interactions **F¦a"›F=˜ a"damV ’’aVm˜ **F¦a"›F=˜ a"damV˜*¤››pm’˜›p˜h"cF˜"VFm›˜dpVam˜F"’aF˜ p¤˜4"m˜ zpV"h˜"m˜ **F¦a"›F=˜ a"damV˜*¤››pm˜›p˜=a"d˜"44F’’˜4p=F:˜’zda›˜m¤h*F:˜ "m=—p˜"VFm›˜dpVam˜ ˜a›^˜ ˜’§a›4^F’˜|T˜p˜d"›F}˜©p¤˜4"m˜¤’F˜ ¤›p=a"d˜OF"›¤F˜*¤››pm’˜›p˜"’’aVm˜dpV˜"m=˜dpVp¤›˜OF"›¤F˜*¤››pm’ ¤›p_ ¦"ad"*dF˜zda›˜| m˜ ˜4"mmp›˜*F˜"=hama’›FF=˜Op˜ahF=˜ a=VamV ˜’zda›—’cadd˜4"dd’˜"F˜mp›˜*a=VF=˜ ›"›apm˜4"dd’˜"F˜*a=VF=˜"m=˜"VFm›’˜"F˜"*dF˜›p˜*a=VF˜pm›p˜›^Fh˜O˜"m˜ "VFm›˜*a=VF’˜pm›p˜"˜4"dd:˜›^F˜4"dd˜a’˜4pm’a=FF=˜"˜mpm_ ˜F¨›Fm’apm_am˜ 4"dd˜^F˜"VFm›˜a’˜mp›˜"¦"ad"*dF˜Op˜"m˜ ˜4"dd˜¤mdF’’˜›^F˜"VFm›˜a’˜"˜ hFh*F˜pO˜"˜h"m©_Op4F=:˜pmF_Op4F=:˜p˜pmF_zF_’cadd˜ ˜’zda›—’cadd˜^F˜ "VFm›˜4"m˜z¤›˜›^F˜4"dd˜pm˜^pd=˜"m=˜*F4phF˜"¦"ad"*dF˜›p˜F4Fa¦F˜ ˜4"dd’˜ F¦Fm˜am˜mpm_ ˜’zda›’—’cadd’˜aO˜pmd©˜*a=VF=˜"zzF""m4F’˜"F˜"4›a¦F "dd˜...
Page 34 All manuals and user guides at all-guides.com "dd˜ Fm›F Fm›F¤˜ ahF=˜ ˜a’˜Fzp›F=˜pm˜ ˜Fzp›’˜am˜›^F˜’"hF˜§"©˜"’˜"m©˜p›^F˜ ˜ ˜Va¦F’˜F¨4Fz›apm˜mp›aOa4"›apm˜pmd©˜pm˜ ˜am›F¦"d’˜›^"›˜"F˜ dpmVF˜›^"m˜›^F˜=FOamF=˜›^F’^pd= pmOFFm4F O˜"m˜"VFm›˜F4Fa¦F’˜"m˜ ˜4"dd˜›^p¤V^˜"˜ ˜"m=˜›^Fm˜4pmOFFm4F’˜am˜ p›^F˜"VFm›’:˜›^F˜"VFm›’˜"==F=˜›p˜›^F˜4"dd˜¤’F˜›^F˜ahF=˜ ˜am›F¦"d˜ "’’p4a"›F=˜§a›^˜›^F˜m¤h*F˜=a"dF=˜›p˜4pmOFFm4F˜›^Fh˜ m˜ ˜"VFm›˜pm˜4pmOFFm4F˜§a›^˜hpF˜›^"m˜›^FF˜z"›aF’˜h"©˜4"¤’F˜ am"44¤"›F˜ ˜hF"’¤FhFm›’ ¨zF›˜ VFm›˜FdF4›apm ^Fm˜ ˜a’˜"4›a¦F:˜"dd˜ ˜^¤m›˜Vp¤z’˜"F˜"’’aVmF=˜"’˜ ¦F4›p_4pm›pddF=˜’cadd’˜ VFm›’˜dpV˜am˜¤’amV˜pVa4"d˜ VFm›˜ ’˜cadd’˜4"m˜ *F˜zF"’’aVmF=˜›p˜dpVam˜ ’:˜^p§F¦F:˜"’’aVmhFm›˜pm˜›^F˜pVam˜ ˜Oph˜ =pF’˜mp›˜"4›¤"dd©˜"’’aVm˜"˜mpm_ ˜dpVam˜ ˜›p˜›^F˜’cadd’˜¤m›ad˜›^F˜ ˜a’˜...
Page 35: Auto-Available Split
All manuals and user guides at all-guides.com ¤›p_ ¦"ad"*dF˜zda› pa4F˜F’zpm’F˜m›FV"›apm O˜"m˜ ˜4"dd˜p¤›F’˜pm˜"˜4pm¦F’F˜¦F4›p˜4phh"m=:˜"m©˜ _ahF=˜ ˜"’’p4a"›F=˜§a›^˜›^F˜4"dd˜a’˜aVmpF=˜Op˜"VFm›’˜am˜›^F˜4pm¦F’F˜ ’zda›—’cadd˜p§F¦F:˜aO˜›^F˜4pm¦F’F˜’zda›—’cadd˜^"’˜"m˜"=hama’›FF=˜ahF=˜ ˜am›F¦"d:˜›^F˜"m’§FamV˜"VFm›˜"’’p4a"›F=˜§a›^˜›^F˜’zda›—’cadd˜a’˜zd"4F=˜ am˜ahF=˜ ˜§^Fm˜4pm¦F’F˜¦F4›p˜4phh"m=˜zp4F’’amV˜4phzdF›F’ Auto-Available Split ¤›p_ ¦"ad"*dF˜zda›˜| }˜"ddp§’˜hFh*F’˜pO˜"m˜ ˜’zda›˜›p˜*F˜am˜ ¤›p_m˜§pc˜ hp=F˜4pm›am¤p¤’d©˜ m˜"VFm›˜am˜ ¤›p_m˜§pc˜hp=F˜*F4phF’˜"¦"ad"*dF˜Op˜ "mp›^F˜ ˜4"dd˜ahhF=a"›Fd©˜"O›F˜=a’4pmmF4›amV˜Oph˜"m˜ ˜4"dd ˜ ’F˜ ˜›p˜*amV˜ _’zda›˜hFh*F’˜*"4c˜am›p˜ ¤›p_m˜§pc˜hp=F˜"O›F˜"˜ ’©’›Fh˜F’›"›˜ d›^p¤V^˜mp›˜F’›a4›F=˜›p˜’¤4^:˜›^a’˜OF"›¤F˜a’˜am›Fm=F=˜›p˜*F˜¤’F=˜ Op˜’zda›’˜4pm›"amamV˜pmd©˜mpm^¤h"m˜hFh*F’˜I˜Op˜F¨"hzdF:˜F4p=F’˜p˜ ¦pa4F_F’zpm’F˜¤ma›’˜|’}˜ How to administer AAS Table 1-5.
Page 36 All manuals and user guides at all-guides.com "dd˜ Fm›F I ^F˜’©’›Fh˜Fama›a"da«F’˜"m=˜F„¤aF’˜"VFm›’˜›p˜dpV˜am˜"V"am I p¤˜"=hama’›F˜"˜’zda›˜pm˜›^F˜¤m›˜ p¤z˜Oph˜"’˜ ˜K˜© I p¤˜"=hama’›F˜"m˜"VFm›˜am›p˜"m˜F¨a’›amV˜ ˜’zda› m4F˜"m˜"VFm›˜a’˜dpVVF=˜am›p˜"m˜ ¤›p_ ¦"ad"*dF˜’zda›:˜a›˜a’˜ahhF=a"›Fd©˜ hp¦F=˜›p˜›^F˜ ¤›p_m˜§pc˜hp=F˜"m=˜’¤*’F„¤Fm›˜F„¤F’›’˜›p˜4^"mVF˜p¤›˜ pO˜›^"›˜hp=F˜"F˜=FmaF= VFm›˜dpVp¤›˜§a›^˜ p˜ ˜’zda›’˜§a›^˜ :˜"VFm›’˜"F˜"¤›ph"›a4"dd©˜dpVVF=˜p¤›˜¤m=F˜›^F˜ Opddp§amV˜4a4¤h’›"m4F’9 ˜4phzdF›F’˜"m˜ VFm›˜p¦F˜F„¤F’›˜p¤›˜pO˜"m˜ ¤›p_ ¦"ad"*dF˜ ’zda› I ^F˜ ¤›p_ ¦"ad"*dF˜"VFm›Œ’˜zp›˜a’˜¤m"¦"ad"*dF˜*F4"¤’F˜ h"am›Fm"m4F˜a’˜*FamV˜zFOphF= I p¤˜"=hama’›F˜"˜’zda›˜"’˜ ˜K˜m I p¤˜Fhp¦F˜"m˜"VFm›˜Oph˜"m˜F¨a’›amV˜...
Page 37: Automatic Call Distribution
All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm VFm›’˜"›˜"m"dpV˜›Fham"d’˜=FOamF=˜"’˜ ¤›p_ m’§F˜§^p˜"F˜dpVVF=˜am›p˜"˜ ’zda›˜h¤’›˜=a"d˜"˜dpV_p¤›˜ ˜›p˜dpV˜p¤›˜O˜"˜›Fham"d˜a’˜"˜hFh*F˜pO˜"m˜ :˜"˜dpV_p¤›˜ ˜a’˜=FmaF=˜p˜dpV˜›^F˜"VFm›˜p¤›:˜©p¤˜h¤’›˜Fa›^F˜Fhp¦F˜ ›^F˜›Fham"d˜Oph˜›^F˜’zda›˜§^Fm˜a›˜a’˜mp›˜"4›a¦F˜pm˜"˜4"dd˜p˜*¤’©_p¤›˜›^F˜ ›Fham"d˜ O˜"m˜"VFm›˜am˜"m˜ ˜§a›^˜"m˜ ¤›p_ m’§F˜›Fham"d˜VpF’˜pOO_^ppc:˜^a’˜p˜ ^F˜›Fham"d˜a’˜dpVVF=˜am›p˜"m©˜ ¤›p_ ¦"ad"*dF˜’zda›’˜pO˜§^a4^˜a›˜a’˜"˜ hFh*F˜p˜dpV˜p¤›˜pO˜›^F˜ ˜’zda›’:˜›^F˜"VFm›˜VpF’˜pm_^ppc:˜a’˜zd"4F=˜am˜ ˜§pc˜hp=F:˜"m=˜›^Fm˜zF’’F’˜›^F˜ ˜*¤››pm˜pm˜mpm"m"dpV˜ ’F›’˜p˜=a’4pmmF4›’˜pm˜"m"dpV˜’F›’˜ F4"¤’F˜"VFm›’˜"F˜mp›˜zd"4F=˜ ahhF=a"›Fd©˜am˜ ¤›p_m˜§pc˜hp=F:˜›^F©˜h"©˜zd"4F˜zF’pm"d˜p˜FhFVFm4©˜ 4"dd’˜"›^F˜›^"m˜"m’§FamV˜ ˜4"dd’˜›^"›˜h"©˜*F˜am˜„¤F¤F p˜F"4^˜"VFm›:˜ ˜mp›aOaF’˜ ˜pO˜"m©˜dpVam:˜dpVp¤›:˜p˜4^"mVF˜am›p˜›^F˜ ¤›p_m˜§pc˜hp=F˜m˜"˜mpm_ ˜Fm¦apmhFm›:˜"m˜...
Page 38 All manuals and user guides at all-guides.com "dd˜ Fm›F ˜’^p§’˜"m˜"˜›©za4"d˜ ˜""mVFhFm› Figure 1-1 Figure Notes s m4phamV˜4"dd’ s mmp¤m4FhFm›˜¢ ¢ ˜’§a›4^ sT m›"Odp§˜| "dd˜ p¦F"VF} ¤mc˜Vp¤z˜s sQ zda›˜¢˜F’pm"d˜"¦Fd˜|=˜4^pa4F} T ¤mc˜Vp¤z˜¢ s– zda›˜˜ p¤z˜"¦Fd˜|¢m=˜4^pa4F} Q ¤mc˜Vp¤z˜ s• zda›˜T˜ FmF"d˜mOph"›apm˜|s’›˜4^pa4F} – ¤mc˜Vp¤z˜T sG ¤zF¦a’p˜|§a›^˜F¦a4F˜*’F¦amV} • zda›˜s˜...
Page 39 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm How to administer ACD Table 1-6. Required forms Form Field ¤mc˜ p¤z’ m4phamV˜ F’›am"›apm ˜ ˜ ˜aF ˜ d"’’˜pO˜F’›a4›apm "m˜ F˜F¦a4F˜*’F¦F…˜|pz›apm"d} "m˜ F˜F¦a4F˜*’F¦F=…˜|pz›apm"d} ››Fm="m›˜ pm’pdF F"=’F›:˜ ¤›p˜ m’§F ›"›apm F"=’F›:˜...
Page 40 All manuals and user guides at all-guides.com "dd˜ Fm›F ¤mc˜ p¤z˜Oph’˜I˜m˜›^F˜ p¤z˜¤h*F˜OaFd=:˜"’’aVm˜4pm’F4¤›a¦F˜ p¤z˜¤h*F’˜›p˜›¤mc˜Vp¤z’˜§^Fm˜©p¤˜"F˜¤’amV˜›§p˜p˜hpF˜›¤mc˜ Vp¤z’˜›p˜’¤zzp›˜ ˜"zzda4"›apm’ ¤m›˜ p¤z˜Oph˜I˜^Fm˜›^F˜ ˜OaFd=˜a’˜’F›˜›p˜©:˜4phzdF›F˜›^F˜OaFd=’˜›^"›˜ "zzd©˜m˜›^F˜ ˜OaFd=:˜Fm›F y ˜›p˜Fm"*dF˜ ¤›p_ ¦"ad"*dF˜zda›˜FF˜ ˜Op˜hpF˜amOph"›apm ‘‘Auto-Available Split’’ on page 1-21 Detailed description p¤˜4"m˜"=hama’›F˜"m˜ ˜’zda›˜›p˜¤’F˜pmF˜pO˜›^FF˜hF›^p=’˜›p˜’FdF4›˜"m˜ "¦"ad"*dF˜"VFm›9 aF4›˜ Fz"›hFm›˜ "ddamV maOph˜ "dd˜ a’›a*¤›apm ¨zF›˜ VFm›˜ a’›a*¤›apm Direct Department Calling O˜©p¤˜"=hama’›F˜"˜’zda›˜Op˜...
Page 41 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm ^F˜"VFm›˜a’˜F›¤mF=˜›p˜›^F˜"VFm›˜„¤F¤F’˜|p˜„¤F¤F˜aO˜ ˜ 4p’’˜zda›’—cadd’…˜a’˜ y }:˜*"’F=˜pm˜^p§˜©p¤˜"=hama’›F˜›^F˜Opddp§amV9 O˜Op4F=˜¤d›azdF˜ "dd˜"m=damV˜"zzdaF’:˜›^F˜"VFm›˜a’˜zd"4F=˜am˜›^F˜„¤F¤F˜ §^Fm˜›^F˜4"dd˜’›pz’˜"dF›amV O˜›^F˜ ˜ VFm›’˜ pm’a=FF=˜=dF…˜pm˜›^F˜ F"›¤F_Fd"›F=˜©’›Fh˜ ""hF›F’˜Oph˜a’˜ y :˜›^F˜"VFm›˜a’˜„¤F¤F=˜§^Fm˜›^F˜4"dd˜4phzdF›F’ O˜ ˜ VFm›’˜ pm’a=FF=˜=dF…˜a’˜ n :˜›^F˜"VFm›˜a’˜„¤F¤F=˜§^Fm˜ ˜ 4phzdF›F’ ˜=a’›a*¤›F’˜4"dd’˜F¦Fmd©˜"hpmV˜"VFm›’˜dpVVF=˜am˜›p˜"˜z"›a4¤d"˜’zda›—’cadd˜ ˜§a›^˜ ˜ 4p’’˜zda›’—cadd’˜=a’›a*¤›F’˜4"dd’˜F¦Fmd©˜"hpmV˜"VFm›’˜dpVVF=˜ am›p˜›^F˜’"hF˜’zda›’—’cadd’ O˜©p¤˜’§a›4^˜¤’F’˜ ¨zF›˜ VFm›˜FdF4›apm˜"m=˜ Fm›F¤˜ =¦p4"›F:˜©p¤˜4"m˜"d’p˜ =a’›a*¤›F˜4"dd’˜›p˜›^F˜dF"’›˜p44¤zaF=˜"VFm›˜^F˜‰dF"’›_p44¤zaF=˜"VFm›Š˜| }˜a’˜...
Page 42 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-7. Agent Selection Methods If this agent selection method is used… Each call will be delivered to… ›^F˜Oa’›˜"¦"ad"*dF˜"VFm›˜Op¤m=˜am˜›^F˜ ^¤m›˜’F„¤Fm4F ›^F˜"¦"ad"*dF˜"VFm›˜§^p˜^"’˜*FFm˜ a=dF˜›^F˜dpmVF’›˜’am4F˜›^Fa˜d"’›˜ ˜ 4"dd _ ˜ ›^F˜"¦"ad"*dF˜"VFm›˜§a›^˜›^F˜dp§F’›˜ zF4Fm›"VF˜pO˜§pc˜›ahF˜’am4F˜dpVam ›^F˜"¦"ad"*dF˜"VFm›˜§a›^˜›^F˜^aV^F’›˜ ’cadd˜dF¦Fd˜§^p˜^"’˜*FFm˜a=dF˜›^F˜ dpmVF’›˜’am4F˜›^Fa˜d"’›˜ ˜4"dd˜...
Page 43 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm First announcement O›F˜"˜4"dd˜Fm›F’˜"˜’zda›˜„¤F¤F:˜›^F˜4"ddF˜^F"’˜amVamV˜"m=˜›^F˜Oa’›˜ "mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜*FVam’˜O˜"m˜"VFm›˜*F4phF’˜"¦"ad"*dF˜=¤amV˜›^F˜ Oa’›˜"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d:˜›^F˜4"dd˜a’˜4pmmF4›F=˜›p˜›^F˜"VFm›˜›^F§a’F:˜ ›^F˜am›F¦"d˜F¨zaF’˜"m=˜›^F˜’©’›Fh˜›aF’˜›p˜4pmmF4›˜›^F˜am4phamV˜4"dd˜›p˜›^F˜Oa’›˜ "mmp¤m4FhFm›:˜§a›^˜pmF˜pO˜›^F˜Opddp§amV˜F’¤d›’9 O˜›^F˜Oa’›˜"mmp¤m4FhFm›˜a’˜"¦"ad"*dF:˜›^F˜4"ddF˜^F"’˜amVamV:˜›^Fm˜›^F˜Oa’›˜ "mmp¤m4FhFm› O˜›^F˜"mmp¤m4FhFm›˜a’˜*¤’©˜"m=˜^"’˜mp˜„¤F¤F:˜›^F˜4"ddF˜^F"’˜amVamV˜ "m=˜›^F˜Oa’›˜"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜a’˜F’F›˜^F˜’©’›Fh˜›aF’˜›p˜ "44F’’˜›^F˜"mmp¤m4FhFm›˜"V"am˜§^Fm˜›^F˜am›F¦"d˜F¨zaF’ O˜›^F˜"mmp¤m4FhFm›˜a’˜*¤’©˜"m=˜^"’˜"˜„¤F¤F:˜›^Fm9 I O˜›^F˜„¤F¤F˜a’˜O¤dd:˜›^F˜4"ddF˜^F"’˜amVamV˜"m=˜›^F˜Oa’›˜ "mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜a’˜F’F›˜^F˜’©’›Fh˜›aF’˜›p˜"44F’’˜ ›^F˜"mmp¤m4FhFm›˜"V"am˜§^Fm˜›^F˜am›F¦"d˜F¨zaF’ I O˜›^F˜„¤F¤F˜a’˜mp›˜O¤dd:˜›^F˜4"dd˜Fm›F’˜›^F˜"mmp¤m4FhFm›˜„¤F¤F˜"m=˜ ›^F˜4"ddF˜^F"’˜amVamV:˜›^Fm˜›^F˜Oa’›˜"mmp¤m4FhFm›˜^F˜’©’›Fh˜ ›^Fm˜›aF’˜›p˜4pmmF4›˜›^F˜4"dd˜›p˜"m˜"VFm› O˜›^F˜"mmp¤m4FhFm›˜a’˜mp›˜*¤’©:˜*¤›˜a’˜’›add˜¤m"¦"ad"*dF:˜›^F˜ ’F4pm=_"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜*FVam’˜"m=˜›^F˜’©’›Fh˜"››Fhz›’˜›p˜ 4pmmF4›˜›^F˜4"dd˜›p˜›^F˜’F4pm=˜"mmp¤m4FhFm›˜ O˜›^FF˜a’˜mp˜Oa’›˜p˜’F4pm=˜"mmp¤m4FhFm›:˜›^F˜4"dd˜Fh"am’˜am˜„¤F¤F˜¤m›ad˜ "m’§FF=˜p˜Fhp¦F=˜Oph˜›^F˜„¤F¤F Forced first announcement ^F˜Oa’›_"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜=FOamF’˜^p§˜dpmV˜"˜4"dd˜Fh"am’˜am˜„¤F¤F˜ *FOpF˜›^F˜4"dd˜a’˜4pmmF4›F=˜›p˜›^F˜Oa’›˜"mmp¤m4FhFm›˜O˜›^a’˜am›F¦"d˜a’˜¬˜...
Page 44 All manuals and user guides at all-guides.com "dd˜ Fm›F O˜›^F˜"mmp¤m4FhFm›˜a’˜*¤’©˜"m=˜^"’˜"˜„¤F¤F:˜›^Fm9 I O˜›^F˜„¤F¤F˜a’˜O¤dd:˜›^F˜’©’›Fh˜§"a›’˜s¬˜’F4pm=’:˜›^Fm˜›aF’˜›p˜ "44F’’˜›^F˜"mmp¤m4FhFm› I O˜›^F˜„¤F¤F˜a’˜mp›˜O¤dd:˜›^F˜4"dd˜Fm›F’˜›^F˜"mmp¤m4FhFm›˜„¤F¤F˜"m=˜ ›^F˜4"ddF˜^F"’˜amVamV:˜›^Fm˜›^F˜Oa’›˜"mmp¤m4FhFm›˜^F˜’©’›Fh˜ ›^Fm˜›aF’˜›p˜4pmmF4›˜›^F˜4"dd˜›p˜"m˜"VFm› O˜›^F˜"mmp¤m4FhFm›˜a’˜mp›˜*¤’©˜*¤›˜a’˜’›add˜¤m"¦"ad"*dF˜|Op˜F¨"hzdF:˜a›˜h"©˜ ^"¦F˜*FFm˜=FdF›F=}:˜›^Fm˜›^F˜’©’›Fh˜›aF’˜›p˜4pmmF4›˜›^F˜4"dd˜›p˜"m˜"VFm› O›F˜"˜Op4F=˜Oa’›˜"mmp¤m4FhFm›:˜›^F˜4"ddF˜"d§"©’˜^F"’˜amV*"4c˜|p˜ h¤’a4_pm_^pd=:˜aO˜"=hama’›FF=}˜¤m›ad˜›^F˜4"dd˜a’˜"m’§FF=˜p˜a’˜4pmmF4›F=˜›p˜"˜ ’F4pm=˜=Fd"©˜"mmp¤m4FhFm›˜ O›F˜"˜Oa’›˜p˜’F4pm=˜=Fd"©˜"mmp¤m4FhFm›:˜›^F˜ 4"ddF˜^F"’˜h¤’a4_pm_^pd=:˜aO˜"=hama’›FF= Second announcement O›F˜›^F˜Oa’›˜"mmp¤m4FhFm›:˜›^F˜’F4pm=_"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜*FVam’˜ "m=˜›^F˜4"ddF˜^F"’˜amVamV˜|aO˜›^FF˜a’˜mp˜Op4F=˜Oa’›˜"mmp¤m4FhFm›}:˜p˜h¤’a4:˜aO˜ zp¦a=F=˜O˜"m˜"VFm›˜*F4phF’˜"¦"ad"*dF˜=¤amV˜›^F˜am›F¦"d:˜›^F˜4"dd˜a’˜ 4pmmF4›F=˜›^F§a’F:˜›^F˜am›F¦"d˜F¨zaF’˜"m=˜›^F˜’©’›Fh˜›aF’˜›p˜4pmmF4›˜›^F˜ am4phamV˜4"dd˜›p˜›^F˜’F4pm=˜"mmp¤m4FhFm›:˜F’¤d›amV˜am˜pmF˜pO˜›^F˜Opddp§amV9 O˜›^F˜’F4pm=˜"mmp¤m4FhFm›˜a’˜"¦"ad"*dF:˜›^F˜4"ddF˜^F"’˜amVamV˜p˜h¤’a4:˜ ›^Fm˜›^F˜’F4pm=˜"mmp¤m4FhFm› O˜›^F˜"mmp¤m4FhFm›˜a’˜*¤’©˜"m=˜^"’˜mp˜„¤F¤F:˜›^F˜4"ddF˜^F"’˜amVamV˜ "m=˜›^F˜’F4pm=_"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜a’˜F’F›˜^F˜’©’›Fh˜›aF’˜›p˜ "44F’’˜›^F˜"mmp¤m4FhFm›˜"V"am˜§^Fm˜›^F˜am›F¦"d˜F¨zaF’ O˜›^F˜"mmp¤m4FhFm›˜a’˜*¤’©˜"m=˜^"’˜"˜„¤F¤F:˜›^Fm9 I O˜›^F˜„¤F¤F˜a’˜O¤dd:˜›^F˜4"ddF˜^F"’˜amVamV˜|pmd©˜aO˜›^F˜Oa’›˜ "mmp¤m4FhFm›˜^"’˜mp›˜*FFm˜^F"=}˜"m=˜›^F˜ ’F4pm=_"mmp¤m4FhFm›˜=Fd"©˜am›F¦"d˜a’˜F’F›˜^F˜’©’›Fh˜›aF’˜›p˜...
Page 45 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm Forced disconnect p¤˜4"m˜4pmmF4›˜"m˜am4phamV˜4"dd˜=aF4›d©˜›p˜"m˜"mmp¤m4FhFm›˜"m=˜›^Fm˜ =a’4pmmF4›˜›^F˜4"dd˜"O›F˜›^F˜"mmp¤m4FhFm›˜^"’˜4phzdF›F=˜am˜pmF˜pO˜›§p˜§"©’9 =hama’›F˜"m˜"mmp¤m4FhFm›˜F¨›Fm’apm˜"’˜›^F˜am4phamV˜=F’›am"›apm˜^F˜ 4"ddF˜a’˜=aF4›F=˜›p˜›^F˜"mmp¤m4FhFm›˜"m=˜a’˜=a’4pmmF4›F=:˜§a›^p¤›˜*FamV˜ „¤F¤F=˜Op˜"˜’zda› =hama’›F˜"m˜"mmp¤m4FhFm›˜F¨›Fm’apm˜"’˜"˜zpam›˜am˜"˜’zda›Œ’˜4p¦F"VF˜ z"›^˜ "dd’˜›^"›˜^"¦F˜*FFm˜am˜›^F˜„¤F¤F˜Op˜"˜dpmV˜›ahF˜"F˜Op4F=˜›p˜Vp˜ =aF4›d©˜›p˜›^F˜"mmp¤m4FhFm›˜"m=˜"F˜=a’4pmmF4›F= Announcement rules ^F˜Opddp§amV˜¤dF’˜Vp¦Fm˜"mmp¤m4FhFm›’˜"˜4"ddF˜^F"’9˜ "dd’˜›^"›˜F"4^˜"˜’zda›˜=aF4›d©˜"d§"©’˜^F"˜"˜Op4F=˜Oa’›˜"mmp¤m4FhFm›:˜aO˜ "’’aVmF=:˜FV"=dF’’˜pO˜’¤*’F„¤Fm›˜4"dd˜4p¦F"VF:˜4"dd˜Op§"=amV:˜maV^›˜ ’F¦a4F:˜p˜*¤’©˜’aVm"d˜zp4F’’amV˜O˜›^F’F˜4"dd’˜„¤F¤F˜dpmV˜Fmp¤V^:˜›^F©˜ ^F"˜Oa’›˜"m=˜’F4pm=˜"mmp¤m4FhFm›’ "dd’˜›^"›˜F"4^˜"˜’zda›˜¦a"˜4"dd˜4p¦F"VF˜F4Fa¦F˜"˜’F4pm=˜"mmp¤m4FhFm›˜ pmd©:˜aO˜"=hama’›FF=˜^F˜"’’¤hz›apm˜a’˜›^"›˜"˜4"ddF˜^"’˜dacFd©˜^F"=˜"˜Oa’›˜ "mmp¤m4FhFm›˜"›˜›^F˜paVam"d˜’zda›˜p˜’›"›apm˜*FOpF˜*FamV˜F=aF4›F= "dd’˜›^"›˜F"4^˜"˜’zda›˜¦a"˜4"dd˜Op§"=amV˜F4Fa¦F˜Oa’›˜"m=˜’F4pm=˜ "mmp¤m4FhFm›’˜"›˜›^F˜=F’›am"›apm˜’zda›:˜aO˜"=hama’›FF=˜^F’F˜4"dd’˜4"m˜ F4Fa¦F˜"˜Op4F=˜Oa’›˜"mmp¤m4FhFm›˜"›˜›^F˜paVam"d˜’zda›:˜aO˜"=hama’›FF=:˜ *¤›˜mp›˜"›˜›^F˜’zda›˜›^F©˜"F˜Op§"=F=˜›p˜ Entering the queue ^Fm˜"˜Op4F=˜Oa’›˜"mmp¤m4FhFm›˜a’˜mp›˜"’’aVmF=:˜›^F˜’©’›Fh˜›aF’˜›p˜4pmmF4›˜ "m˜am4phamV˜4"dd˜›p˜"m˜"¦"ad"*dF˜"VFm›˜O˜"m˜"VFm›˜a’˜"¦"ad"*dF:˜›^F˜4"dd˜a’˜ 4pmmF4›F=˜›p˜›^F˜"VFm›˜O˜"dd˜"VFm›’˜"F˜"4›a¦F˜|Fa›^F˜pm˜"m˜...
Page 46 All manuals and user guides at all-guides.com "dd˜ Fm›F NOTE: Fm›"d˜pOOa4F˜›¤mc˜|mpm_ }˜4"dd’˜F4Fa¦F˜amV*"4c˜Oph˜›^F˜ :˜’p˜›^F˜ ˜4"mmp›˜Va¦F˜›^F’F˜4"ddF’˜"˜*¤’©˜’aVm"d˜^F˜’©’›Fh˜›aF’˜›p˜z¤›˜’¤4^˜ 4"dd’˜am›p˜„¤F¤F˜¤m›ad˜’¤44F’’O¤d˜p˜¤m›ad˜›^F˜4"dd˜a’˜"*"m=pmF=˜ Priority queuing apa›©˜„¤F¤amV˜"ddp§’˜zapa›©˜4"dd’˜›p˜*F˜„¤F¤F=˜"^F"=˜pO˜4"dd’˜§a›^˜mph"d˜ zapa›©˜ p¤˜4"m˜ahzdFhFm›˜zapa›©˜„¤F¤amV˜am˜›§p˜§"©’9 ’’aVm˜apa›©˜¤F¤amV˜›p˜"˜4"ddamV˜z"›©Œ’˜ d"’’˜pO˜F’›a4›apm˜| } ’’aVm˜apa›©˜pm˜m›"Odp§˜›p˜"m˜ ˜’zda›˜^a’˜"ddp§’˜4"dd’˜Oph˜›^F˜’zda›:˜ §^Fm˜am›"Odp§F=˜am›p˜"mp›^F˜’zda›:˜›p˜*F˜„¤F¤F=˜"^F"=˜pO˜mpmzapa›©˜ 4"dd’˜ p˜hpF˜amOph"›apm:˜’FF˜ ‘‘Information Forwarding’’ on page 1-94 Queue status indications p¤˜4"m˜"’’aVm˜„¤F¤F˜’›"›¤’˜am=a4"›apm’˜pm˜"VFm›’Œ˜p˜’¤zF¦a’p’Œ˜›Fham"d’˜p˜ 4pm’pdF’˜Op˜ ˜4"dd’˜am˜„¤F¤F˜...
Page 47 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm ^adF˜pm˜"˜=aF4›_"VFm›˜4"dd:˜›^F˜"VFm›˜*F4phF’˜¤m"¦"ad"*dF˜Op˜’¤*’F„¤Fm›˜ ˜ 4"dd’˜O˜›^F˜"VFm›˜dpV’˜pOO˜*©˜¤mzd¤VVamV˜›^F˜^F"=’F›:˜^F˜p˜’^F˜4"m˜’›add˜"m’§F˜"˜ =aF4›_"VFm›˜4"dd˜am˜›^F˜„¤F¤F˜*©˜dpVVamV˜*"4c˜am˜"m=˜*F4phamV˜"¦"ad"*dF˜ VFm›’˜§^p˜^"¦F˜=aF4›_"VFm›˜4"dd’˜§"a›amV˜"F˜mp›˜"ddp§F=˜›p˜dpV˜pOO˜¤’amV˜"˜ ˜O˜›^F˜"VFm›˜a’˜am˜"m¤"d˜m˜hp=F˜p˜z¤’^F’˜›^F˜ O›F˜ "dd˜pc˜| }˜ *¤››pm˜§^adF˜pm˜"˜=aF4›_"VFm›˜4"dd:˜›^F˜"VFm›˜VpF’˜›p˜ ˜hp=F FmF"dd©:˜=aF4›_"VFm›˜4"dd’˜"F˜„¤F¤F=˜"m=˜’F¦F=˜am˜Oa’›_am:˜Oa’›_p¤›˜p=F˜ *FOpF˜p›^F˜4"dd’:˜am4d¤=amV˜zapa›©˜4"dd’˜p§F¦F:˜aO˜©p¤˜"=hama’›F˜"˜’cadd˜dF¦Fd˜ Op˜ "dd˜"m=damV˜FOFFm4F:˜=aF4›_"VFm›˜4"dd’˜h¤’›˜*F˜"’’aVmF=˜›^F˜^aV^F’›˜ zapa›©˜Op˜›^Fh˜›p˜*F˜=Fda¦FF=˜*FOpF˜p›^F˜ ˜4"dd’˜›^F§a’F:˜4"dd’˜§a›^˜"˜ ^aV^F˜’cadd˜dF¦Fd˜"F˜=a’›a*¤›F=˜*FOpF˜=aF4›_"VFm›˜4"dd’ p›F˜›^"›˜©p¤˜4"m˜¤’F˜¤d›azdF˜ "dd˜"m=damV˜| }˜›p˜"ddp§˜"VFm›’˜›p˜"m’§F˜"˜ =aF4›˜"VFm›˜4"dd˜§a›^˜"mp›^F˜ ˜4"dd˜"4›a¦F aF4›_"VFm›˜4"dd’˜Opddp§˜›^F˜F4Fa¦amV˜"VFm›Œ’˜4p¦F"VF˜"m=˜4"dd˜Op§"=amV˜ z"›^’:˜aO˜›^F’F˜OF"›¤F’˜"F˜"=hama’›FF=˜m4F˜"˜4"dd˜VpF’˜›p˜4p¦F"VF˜p˜a’˜ Op§"=F=:˜›^F˜4"dd˜a’˜mp˜dpmVF˜›F"›F=˜"’˜"˜=aF4›_"VFm›˜4"dd:˜"m=˜ ˜a’˜ amOphF=˜›^"›˜›^F˜4"dd˜^"’˜*FFm˜Op§"=F= Considerations Maximum Number of Agents O˜"m˜"VFm›˜a’˜"’’aVmF=˜›p˜hpF˜›^"m˜pmF˜’zda›:˜F"4^˜"’’aVmhFm›˜"zzdaF’˜›p˜›^F˜...
Page 48 All manuals and user guides at all-guides.com "dd˜ Fm›F Announcements mmp¤m4FhFm›’˜4"m˜*F˜"m"dpV:˜"¤¨˜›¤mc:˜ s:˜p˜am›FV"›F=˜m›FV"›F=˜ "mmp¤m4FhFm›’˜¤’F˜›^F˜s–_4^"mmFd˜"mmp¤m4FhFm›˜*p"=˜"m=˜„¤F¤amV˜a’˜*"’F=˜ pm˜§^F›^F˜pmF˜pO˜›^F˜s–˜4^"mmFd’˜a’˜"¦"ad"*dF˜^Fm˜"˜4^"mmFd˜*F4phF’˜ "¦"ad"*dF:˜"m©˜"mmp¤m4FhFm›’˜pm˜›^F˜*p"=˜4"m˜*F˜"44F’’F=:˜am4d¤=amV˜›^F˜ "mmp¤m4FhFm›˜"dF"=©˜*FamV˜zd"©F=˜ ˜4"ddF˜h"©˜*F˜am˜„¤F¤F˜Op˜"m˜ "mmp¤m4FhFm›˜*F4"¤’F˜"˜4^"mmFd˜a’˜mp›˜"¦"ad"*dF:˜F¦Fm˜›^p¤V^˜›^"›˜ "mmp¤m4FhFm›˜a’˜mp›˜*FamV˜¤’F=˜^F˜h"¨ah¤h˜„¤F¤F˜dFmV›^˜Op˜"dd˜=aVa›"d˜ "mmp¤m4FhFm›’˜a’˜’^p§m˜am˜›^F˜ "z"4a›aF’˜"*dF˜am˜›^F˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜FdF"’F˜–˜©’›Fh˜ F’4az›apm˜p4cF›˜FOFFm4F˜ ¤F¤F’˜Op˜"m"dpV˜"m=˜"¤¨˜›¤mc˜"mmp¤m4FhFm›’˜"F˜pm˜"˜zF_"mmp¤m4FhFm›˜ *"’a’˜ p¤˜4"m˜"d’p˜am’›"dd˜h¤d›azdF˜m›FV"›F=˜ mmp¤m4FhFm›˜*p"=’˜›p˜"ddp§˜Op˜ hpF˜"mmp¤m4FhFm›’ O˜"˜=Fd"©˜"mmp¤m4FhFm›˜a’˜¤’F=:˜"m’§F˜’¤zF¦a’apm˜a’˜’Fm›˜›p˜›^F˜=a’›"m›˜pOOa4F˜ §^Fm˜›^F˜4"ddF˜a’˜4pmmF4›F=˜›p˜›^F˜"mmp¤m4FhFm›˜ ^"VamV˜Op˜›^F˜4"dd:˜aO˜ "zzda4"*dF:˜*FVam’˜§^Fm˜"m’§F˜’¤zF¦a’apm˜a’˜F›¤mF= Storing and retrieving messages F"¦F˜p=˜ "ddamV˜hF’’"VF’˜4"m˜*F˜’›pF=˜Op˜"m˜ ˜’zda›˜"m=˜F›aF¦F=˜*©˜"˜...
Page 49 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm Trunk groups and ACD splits O˜©p¤˜"’’aVm˜"m˜ ˜’zda›˜F¨›Fm’apm˜"’˜›^F˜am4phamV˜=F’›am"›apm˜pO˜"˜›¤mc˜ Vp¤z˜"m=˜›^"›˜’zda›Œ’˜F¨›Fm’apm˜a’˜d"›F˜4^"mVF=:˜©p¤˜h¤’›˜"d’p˜4^"mVF˜ ›^F˜›¤mc˜Vp¤zŒ’˜am4phamV˜=F’›am"›apm˜›p˜"˜¦"da=˜F¨›Fm’apm "dd’˜am4phamV˜pm˜"˜mpm_ ˜›¤mc˜Vp¤z˜4"m˜p¤›F˜›p˜"m˜ ˜’zda›˜am’›F"=˜ pO˜›p˜"m˜"››Fm="m›˜ "dd’˜am4phamV˜pm˜"m©˜mpm_ ˜›¤mc˜Vp¤z˜4"m˜^"¦F˜ pmd©˜pmF˜zah"©˜=F’›am"›apm”˜›^FFOpF:˜›^F˜›¤mc˜Vp¤z˜h¤’›˜*F˜=F=a4"›F=˜ ›p˜›^F˜ ˜’zda›˜p˜"˜ p˜ ˜G¬¬˜F¦a4F˜§a›^˜ ˜p¦F˜"˜§amc—§amc_›aF˜›¤mc:˜aO˜"dd˜ "VFm›’˜"F˜dpVVF=˜p¤›˜p˜am˜ ˜§pc˜hp=F:˜am4phamV˜ ˜4"dd’˜ F4Fa¦F˜"˜*¤’©˜’aVm"d˜aO˜mp˜4p¦F"VF˜z"›^˜a’˜zp¦a=F=˜|¤mdacF˜p›^F˜ "¤›ph"›a4_am˜›¤mc˜Vp¤z’:˜§^a4^˜F4Fa¦F˜amV*"4c˜Oph˜›^F˜4Fm›"d˜ pOOa4F} ˜’§a›4^F’˜¤’¤"dd©˜=pz˜4"dd’˜›^"›˜Fh"am˜¤m"m’§FF=˜"O›F˜›§p˜›p˜›^FF˜...
Page 50 All manuals and user guides at all-guides.com "dd˜ Fm›F Changing hunt groups from ACD to non-ACD FOpF˜©p¤˜4^"mVF˜"˜^¤m›˜Vp¤z˜Oph˜ ˜›p˜mpm_ :˜"dd˜"VFm›’˜am˜›^"›˜^¤m›˜ Vp¤z˜h¤’›˜*F˜dpVVF=˜p¤›˜^Fm˜©p¤˜4^"mVF˜"˜^¤m›˜Vp¤z˜Oph˜ ˜›p˜ mpm_ :˜›^F˜’©’›Fh˜zd"4F’˜"dd˜"VFm›’˜am˜›^"›˜^¤m›˜Vp¤z˜am˜*¤’©˜’›"›F˜O˜"m©˜ z^pmF’˜am˜›^F˜^¤m›˜Vp¤z˜^"¦F˜"m˜ ¤¨ada"©˜pc˜*¤››pm:˜›^F˜*¤››pm˜d"hz˜daV^›’˜ p˜*F4phF˜"¦"ad"*dF˜Op˜4"dd’:˜›^F˜"VFm›˜zF’’F’˜›^F˜ ¤¨ada"©˜pc˜*¤››pm˜p˜ =a"d’˜›^F˜¤m›˜ p¤z˜ ¤’©˜ F"4›a¦"›apm˜ ˜Opddp§F=˜*©˜›^F˜^¤m›_Vp¤z˜ m¤h*F Interactions ››Fm="m›˜ "dd˜"a›amV m˜"››Fm="m›˜4"m˜paVam"›F˜p˜F¨›Fm=˜"˜4"dd˜›p˜"m˜ ˜’zda›˜ ››Fm="m›˜ "dd˜ "a›amV˜4"mmp›˜*F˜¤’F=˜pm˜’¤4^˜4"dd’˜p§F¦F:˜’¤4^˜4"dd’˜4"m˜Fm›F˜›^F˜ ’zda›˜„¤F¤F ››Fm="m›˜m›¤’apm ››Fm="m›˜m›¤’apm˜=pF’˜mp›˜§pc˜§a›^˜...
Page 51 All manuals and user guides at all-guides.com ¤›ph"›a4˜ "dd˜ a’›a*¤›apm "dd’˜›p˜"˜’zda›˜›^"›˜"F˜=aF4›F=˜›p˜"m˜"VFm›Œ’˜z^pmF˜=p˜mp›˜Opddp§˜›^F˜ "VFm›Œ’˜4"dd˜4p¦F"VF˜z"›^˜O˜"m˜"VFm›˜"4›a¦"›F’˜Fm=˜ dd˜ "dd’˜a›˜=pF’˜mp›˜ "OOF4›˜›^F˜=a’›a*¤›apm˜pO˜ ˜4"dd’˜ m˜ ˜’zda›˜4"dd˜=aF4›F=˜›p˜"m˜"VFm›Œ’˜ ’›"›apm˜Opddp§’˜›^F˜’zda›Œ’˜4"dd˜4p¦F"VF˜z"›^:˜pm4F˜›^F˜"VFm›Œ’˜ pmŒ›˜ m’§F˜am›F¦"d˜a’˜hF› "dd˜ p§"=amV˜ dd˜ "dd’ "dd˜ p§"=amV˜ dd˜ "dd’˜"4›a¦"›F=˜Op˜"m˜am=a¦a=¤"d˜F¨›Fm’apm˜=pF’˜mp›˜ "OOF4›˜›^F˜F¨›Fm’apmŒ’˜ ˜O¤m4›apm’ ^Fm˜"4›a¦"›F=˜Op˜›^F˜’zda›˜F¨›Fm’apm:˜4"dd’˜=aF4›F=˜›p˜›^F˜’zda›˜"F˜ Op§"=F=˜Oph˜›^F˜’zda›˜ "dd’˜F4Fa¦F˜mp˜"mmp¤m4FhFm›’˜"’’p4a"›F=˜§a›^˜ ›^"›˜’zda›˜|p›^F˜›^"m˜"˜Op4F=˜Oa’›˜"mmp¤m4FhFm›:˜aO˜"=hama’›FF=}˜^F˜ ’©’›Fh˜Fzp›’˜›p˜ ˜p˜ ˜›^"›˜4"dd’˜"F˜„¤F¤F=˜pm˜›^F˜’zda›˜^F˜ ’©’›Fh˜Fzp›’˜›p˜ ˜§^Fm˜›^F˜4"dd˜a’˜Fhp¦F=˜Oph˜›^F˜„¤F¤F˜"m=˜ Op§"=F= "dd’˜4"m˜*F˜Op§"=F=˜›p˜"m˜pOO_zFha’F’˜=F’›am"›apm˜›p˜"4›a¦"›F˜m›"Odp§˜...
Page 52 All manuals and user guides at all-guides.com "dd˜ Fm›F m=a¦a=¤"d˜ ››Fm="m›˜ 44F’’ m=a¦a=¤"d˜"››Fm="m›˜F¨›Fm’apm’˜4"m˜*F˜"’’aVmF=˜›p˜ ˜’zda›’˜mdacF˜ ¦pa4F_›Fham"d˜¤’F’:˜am=a¦a=¤"d˜"››Fm="m›’˜4"m˜"m’§F˜ ˜4"dd’˜"’˜dpmV˜ "’˜›^FF˜a’˜"m˜a=dF˜4"dd˜"zzF""m4F˜"m=˜mp˜p›^F˜ ˜4"dd˜a’˜pm˜›^F˜ 4pm’pdF m›Fm"d˜ ¤›ph"›a4˜ m’§F˜| m›Fm"d˜4"dd’˜=aF4›F=˜›p˜"m˜ ˜’zda›˜"F˜FdaVa*dF˜Op˜ ˜ p¤˜4"mmp›˜ "=hama’›F˜ ˜"m=˜ ˜ ¤›ph"›a4˜ m’§F˜’ah¤d›"mFp¤’d©˜pm˜›^F˜’"hF˜ ’›"›apm˜ m›"Odp§˜"m=˜m›FOdp§ m›"Odp§˜"m=˜m›FOdp§:˜§^Fm˜¤’F=˜§a›^˜ "dd˜ p§"=amV˜ dd˜ "dd’˜p˜ "dd˜ p¦F"VF:˜"ddp§’˜’zda›’˜›p˜*F˜F=aF4›F=˜›p˜p›^F˜=F’›am"›apm’˜pm˜"m=˜ p¤›’a=F˜›^F˜’©’›Fh˜...
Page 53: Basic Call Management System
All manuals and user guides at all-guides.com "’a4˜ "dd˜"m"VFhFm›˜©’›Fh Basic Call Management System "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }˜zp¦a=F’˜F"d_›ahF˜"m=˜^a’›pa4"d˜Fzp›’˜ ›p˜"’’a’›˜©p¤˜am˜h"m"VamV˜"VFm›’:˜ ˜’zda›’˜|^¤m›˜Vp¤z’}:˜ ’:˜"m=˜›¤mc˜ Vp¤z’˜ p¤˜4"m˜=a’zd"©˜ ˜Fzp›’˜pm˜›^F˜"m"VFhFm›˜Fham"d˜p˜zam›˜ ›^Fh˜pm˜›^F˜zam›F˜"’’p4a"›F=˜§a›^˜›^F˜"m"VFhFm›˜Fham"d˜m˜"==a›apm:˜©p¤˜ 4"m˜’4^F=¤dF˜^a’›pa4"d˜Fzp›’˜›p˜zam›˜pm˜›^F˜’©’›Fh˜zam›F ˜zp¦a=F’˜›^F˜Opddp§amV˜Fzp›’9 F"d˜ahF˜Fzp›’ I zda›˜›"›¤’ I ©’›Fh˜›"›¤’ I ˜›"›¤’ a’›pa4"d˜Fzp›’ VFm› VFm›˜¤hh"© I zda› I zda›˜¤hh"© I ¤mc˜ p¤z I ¤mc˜ p¤z˜¤hh"©...
Page 54 All manuals and user guides at all-guides.com "dd˜ Fm›F How to administer BCMS Table 1-8. Required forms Form Field ©’›Fh˜""hF›F’˜ ¤’›phF_z›apm’ ˜F¦a4F˜F¦Fd —¤›"›’˜pVam˜ VFm›˜pVam ˜^Fm˜ ˜a’˜*FamV˜¤’F=˜§a›^˜ :˜4phzdF›F˜ "dd˜OaFd=’˜Op˜F"4^˜"VFm› —¤›"›’˜pVam˜ ^Fm˜ ˜a’˜*FamV˜¤’F=˜§a›^p¤›˜ :˜Fm›F˜ "˜pVam˜ ˜"m=˜"hF˜Op˜F"4^˜"VFm› F"›¤F_Fd"›F=˜ ˜""hF›F’ ©’›Fh˜""hF›F’ —¤›"›’˜F"’¤FhFm›˜m›F¦"d ˜pVam˜=Fm›aOa4"›apm˜FmV›^ —¤›"›’˜ *"m=pmF=˜ "dd˜ahF ©’›Fh˜am›F˜...
Page 55 All manuals and user guides at all-guides.com "’a4˜ "dd˜"m"VFhFm›˜©’›Fh Interactions p˜amOph"›apm˜"*p¤›˜^p§˜ ˜F4p=’˜F=aF4›F=˜"m=˜4pmOFFm4F=˜4"dd’:˜’FF˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜ "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜ }˜zF"›apm’ p¦F˜ VFm›’˜ ph˜ O˜"VFm›’˜"F˜hp¦F=˜Oph˜pmF˜’zda›˜›p˜"mp›^F˜’zda›˜*©˜›^F˜ ˜"=b¤m4›:˜ hF"’¤FhFm›’˜"F˜’›pzzF=˜Op˜›^F˜"VFm›Œ’˜‰OphŠ˜’zda›˜"m=˜’›"›F=˜Op˜›^F˜ "VFm›Œ’˜‰›pŠ˜’zda› O˜›^F˜"=b¤m4›˜ ˜"››Fhz›’˜›p˜hp¦F˜"m˜"VFm›˜›^"›˜a’˜mp›˜*FamV˜hF"’¤F=˜ *©˜ ˜am›p˜"˜’zda›˜›^"›˜a’˜*FamV˜hF"’¤F=˜*©˜ :˜"m=˜›^F˜hp¦F˜ §p¤d=˜F¨4FF=˜›^F˜h"¨ah¤h˜m¤h*F˜pO˜hF"’¤F=˜"VFm›’:˜›^F˜’§a›4^˜ FbF4›’˜›^F˜hp¦F˜›^F§a’F:˜am›Fm"d˜ ˜hF"’¤FhFm›’˜"F˜’›"›F=˜Op˜ ›^F˜"VFm›˜O˜›^F˜"=b¤m4›˜ ˜hp¦F’˜"m˜"VFm›˜Oph˜"˜’zda›˜›^"›˜a’˜ hF"’¤F=˜*©˜ ˜›p˜"˜’zda›˜›^"›˜a’˜mp›˜ _hF"’¤F=:˜am›Fm"d˜ hF"’¤FhFm›’˜Op˜›^F˜"VFm›˜’›pz aV^›˜F¦a4F ^Fm˜maV^›˜’F¦a4F˜a’˜"4›a¦"›F=˜Op˜"˜’zda›:˜mF§˜4"dd’˜Vp˜›p˜›^F˜"d›Fm"›F˜...
Page 56: Best Service Routing
All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-9. System Capacity R6vs/csi/si "¨ah¤h˜"VFm›’˜=a’zd"©’˜*©˜pma›p˜ ˜zda›˜4phh"m= s¬¬ s¬¬ "¨ah¤h˜ ˜›Fham"d’ "¨ah¤h˜"4›a¦F˜h"am›Fm"m4F˜4phh"m=’˜Op˜’©’›Fh ¢ "¨ah¤h˜ ˜›Fham"d’˜am˜hpma›p˜hp=F˜"›˜’"hF˜›ahF Continued on next page ^F˜pma›p˜zda›˜4phh"m=˜§add˜pmd©˜=a’zd"©˜’›"›¤’˜Op˜›^F˜Oa’›˜s¬¬˜"VFm›’˜dpVVF=˜am›p˜›^F˜’zda› FV"=dF’’˜pO˜^p§˜h"m©˜"==a›apm"d˜"VFm›’˜dpV˜am˜›p˜›^F˜’zda›˜˜ ¢ ˜ hpma›pamV:˜ *FamV˜ "˜ h"am›Fm"m4F˜ 4phh"m=:˜ a’˜ daha›F=˜ *©˜ ›^F˜ "4›a¦F˜ h"am›Fm"m4F 4phh"m=’˜daha›:˜F=¤4F=˜*©˜¢˜am˜›^F˜‰Š˜’©’›Fh˜4pmOaV¤"›apm˜|’am4F˜¢˜"4›a¦F˜4phh"m=˜’dp›’˜"F F’F¦F=˜Op˜›^F˜ ’˜"m=˜ ˜dpVam’˜F’zF4›a¦Fd©}...
Page 57 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ ˜a’˜"¦"ad"*dF˜am˜’amVdF˜"m=˜h¤d›a_’a›F˜¦F’apm’˜amVdF_’a›F˜ ˜4phz"F’˜’zda›’˜ p˜’cadd’˜pm˜›^F˜ ˜ ˜§^FF˜a›˜F’a=F’˜›p˜Oam=˜›^F˜*F’›˜F’p¤4F˜›p˜’F¦a4F˜ "˜4"dd˜¤d›a_’a›F˜ ˜F¨›Fm=’˜›^a’˜4"z"*ada›©˜"4p’’˜"˜mF›§pc˜pO˜ ˜ ’§a›4^F’:˜4phz"amV˜dp4"d˜’zda›’˜p˜’cadd’:˜Fhp›F˜’zda›’˜p˜’cadd’:˜p˜*p›^:˜"m=˜ p¤›amV˜4"dd’˜›p˜›^F˜F’p¤4F˜›^"›˜§add˜zp¦a=F˜›^F˜*F’›˜’F¦a4F F’›˜F¦a4F˜p¤›amV˜a’˜’¤hh"a«F=˜am˜›^a’˜4^"z›F˜ p˜4phzdF›F˜amOph"›apm˜pm˜ ^p§˜›p˜VF›˜›^F˜hp’›˜Oph˜ :˜’FF˜‰ F’›˜F¦a4F˜p¤›amVŠ˜am˜›^F˜ ˜ ˜ FdF"’F˜–˜ "dd˜F4›pamV— ¨zF›˜ VFm›˜FdF4›apm˜| }˜h"m¤"d ——F¦aF§F’9˜F˜mFF=˜4dF"F˜=FOama›apm’˜pO˜›^F˜Opddp§amV˜›Fh’9˜=Fda¦F:˜p¤›F:˜ ›Fham"›F—— Benefits of Best Service Routing p›^˜’amVdF_˜"m=˜h¤d›a_’a›F˜...
Page 58 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-10. Best Service Routing benefits — Continued You can benefit by… As a result of… hzp¦F=˜zp=¤4›a¦a›© m4F"’F=˜"VFm›˜p44¤z"m4©˜"›F’˜ hzp¦F˜©p¤˜’F¦a4F˜§a›^p¤›˜"==amV˜ ’›"OO:˜p˜F=¤4F˜’›"OO˜§^adF˜h"am›"amamV˜ ©p¤˜4¤Fm›˜dF¦Fd˜pO˜’F¦a4F "’›F˜=Fda¦F©˜pO˜am›FOdp§F=˜4"dd’ VFm›’˜"›˜pmF˜dp4"›apm˜am˜"˜mF›§pc˜"F˜ dF’’˜dacFd©˜›p˜’a›˜a=dF˜§^adF˜4"dd’˜§"a›˜am˜ „¤F¤F˜"›˜"mp›^F˜dp4"›apm m4F"’F=˜pzF"›amV˜ "VF˜zppd˜pO˜"VFm›’˜"¦"ad"*dF˜›p˜›"cF˜ OdF¨a*ada›©:˜F"’aF˜ 4"dd’˜am˜"˜’zda›˜p˜’cadd ’›"OOamV˜"m=˜ zacF’˜am˜4"dd˜¦pd¤hF˜"›˜"˜’amVdF˜4"dd˜ ’4^F=¤damV 4Fm›F˜4"m˜*F˜=a’›a*¤›F=˜"4p’’˜"dd˜...
Page 59 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ Switch requirements p¤˜’§a›4^˜^"’˜›p˜hFF›˜"dd˜pO˜›^F˜F„¤aFhFm›’˜’^p§m˜*Fdp§˜›p˜’¤zzp›˜ F’›˜ F¦a4F˜p¤›amV˜ ^F4c˜›^F˜’F››amV’˜’^p§m˜*Fdp§˜*FOpF˜©p¤˜›©˜›p˜¤’F˜ Table 1-11. Requirements to use Best Service Routing Form Page Field Must be set to… pO›§"F˜F’apm Fhp©˜F’a=Fm› –a¬˜p –¬ ©’›Fh_ ˜F’apm –˜p˜^aV^F ""hF›F’˜ ¢ _ ˜¤mc’… ¤’›phF_ z›apm’...
Page 60 All manuals and user guides at all-guides.com "dd˜ Fm›F Network requirements p˜’¤zzp›˜ :˜mF›§pc’˜h¤’›˜hFF›˜*p›^˜›^F˜4a›Fa"˜Op˜ ˜4"dd˜4pm›pd˜ pzF"›apm˜p¦F˜’§a›4^F=˜mF›§pc’˜|’FF˜ }˜ ‘‘‘Look-Ahead Interflow’’ on page 1-104 "m=˜›^F˜Opddp§amV˜4a›Fa"9 ^F˜mF›§pc˜h¤’›˜’¤zzp›˜Fm=_›p_Fm=˜›"m’zp›˜pO˜4p=F’F›˜¬˜¤’F˜="›":˜ Fa›^F˜"’˜"˜’F_›p_’F˜mOph"›apm˜ dFhFm›˜|˜ }˜p˜*©˜ ˜ "m¤O"4›¤F˜zF4aOa4˜mOph"›apm˜|˜ }:˜am˜›^F˜ ˜ ˜"m=˜ ˜hF’’"VF’˜^F˜mF›§pc˜h¤’›˜"d’p˜"ddp§˜’F_›p_’F˜ mOph"›apm˜ dFhFm›’˜›p˜*F˜›"m’zp›F=˜am˜›^F˜Oa’›˜4"dd_4dF"amV˜hF’’"VF˜ zap˜›p˜"m’§F:˜§^adF˜"˜4"dd˜a’˜’›add˜am˜›^F˜‰4"dd˜zp4FF=amVŠ˜’›"›F˜| p˜hpF˜ amOph"›apm:˜’FF˜ ‘‘Information Forwarding’’ on page 1-94 a¦"›F˜mF›§pc’˜4"m˜*F˜4pmOaV¤F=˜Op˜Fa›^F˜ ˜|›"m’zp›˜¦a"˜˜...
Page 61 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ How to administer Best Service Routing ˜"=hama’›"›apm˜¦"aF’:˜=FzFm=amV˜pm˜§^F›^F˜©p¤˜’§a›4^˜a’˜4pmOaV¤F=˜Op˜ ’amVdF_˜p˜h¤d›a_’a›F˜ Single-site BSR Table 1-12. Required forms for administering single-site BSR Form Field ©’›Fh˜""hF›F’˜ ˜F’apm ¤’›phF_z›apm’ F4›pamV˜| T˜ =¦"m4F=˜p¤›amV} F4›pamV˜| F’›˜F¦a4F˜p¤›amV} F"›¤F_Fd"›F=˜ =b¤m4›˜ ˜FdF"’F ©’›Fh˜""hF›F’˜ ˜...
Page 62 All manuals and user guides at all-guides.com "dd˜ Fm›F Multi-site BSR Table 1-13. Required forms for administering multi-site BSR Form Field ©’›Fh˜""hF›F’˜ ˜F’apm ¤’›phF_z›apm’ F4›pamV˜| F’›˜F¦a4F˜p¤›amV} F4›pamV˜| T˜ =¦"m4F=˜p¤›amV} ppc"^F"=˜m›FOdp§˜| } F"›¤F_Fd"›F=˜ =b¤m4›˜ ˜FdF"’F ©’›Fh˜""hF›F’˜ ¤mc˜ p¤z˜ ¤›VpamV˜ a’zd"© | _ } ¤zzdFhFm›"©˜F¦a4F˜p›p4pd ˜F"›hFm›...
Page 63 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ Detailed description p˜¤’F˜ F’›˜F¦a4F˜p¤›amV˜pm˜"˜’amVdF˜’§a›4^:˜©p¤˜’ahzd©˜¤’F˜’zF4a"d˜ 4phh"m=’˜"m=˜4phh"m=˜FdFhFm›’˜›^"›˜"F˜z"›˜pO˜›^F˜ ˜ ˜4"dd˜ ¦F4›pamV˜d"mV¤"VF˜ ’˜"˜F’¤d›:˜ ˜Op˜"˜’amVdF˜dp4"›apm˜4"m˜*F˜F"’ad©˜"==F=˜›p˜ F¨a’›amV˜¦F4›p’˜§a›^p¤›˜hp=aO©amV˜p›^F˜z"›’˜pO˜ ˜ ¤d›a_’a›F˜"zzda4"›apm’˜§pc˜’ahad"d©:˜*¤›˜"==a›apm"d˜"=hama’›"›apm˜a’˜F„¤aF=˜ am4F˜’›Fz’˜am˜"˜h¤d›a_’a›F˜ ˜¦F4›p˜§add˜4pm›"4›˜pmF˜p˜hpF˜Fhp›F˜dp4"›apm’:˜ ©p¤˜mFF=˜›p˜=FOamF˜›^F’F˜dp4"›apm’:˜›Fdd˜ ˜ ˜^p§˜›p˜4pm›"4›˜F"4^˜pmF:˜ "m=˜’F›˜¤z˜ ’˜"m=˜¦F4›p’˜›p˜^"m=dF˜4phh¤ma4"›apm’˜*F›§FFm˜›^F˜’Fm=amV˜ ’§a›4^˜"m=˜F"4^˜Fhp›F˜’§a›4^ ^FF˜ —¦F4›p˜z"a’˜h¤’›˜*F˜¤’F=˜am˜F¦F©˜h¤d›a_’a›F˜ ˜"zzda4"›apm˜^F˜ ah"©˜ —¦F4›p˜z"a:˜pm˜›^F˜’Fm=amV˜’§a›4^:˜4pm›"4›’˜›^F˜’zF4aOaF=˜Fhp›F˜ ’§a›4^F’:˜4pddF4›’˜amOph"›apm:˜4phz"F’˜›^F˜amOph"›apm:˜"m=˜=Fda¦F’˜p˜„¤F¤F’˜ ›^F˜4"dd˜›p˜›^F˜F’p¤4F˜›^"›˜a’˜dacFd©˜›p˜zp¦a=F˜›^F˜*F’›˜’F¦a4F˜§p˜ —¦F4›p˜ z"a’˜"F˜mFF=F=˜pm˜F"4^˜Fhp›F˜’§a›4^˜...
Page 64 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-14. BSR Available Agent Strategies If BSR Available Agent Strategy is set to… The call will be delivered to… s’›_Op¤m= ›^F˜Oa’›˜"¦"ad"*dF˜"VFm›˜ ˜§add˜mp›˜4pm’a=F˜"m©˜ p›^F˜F’p¤4F’˜"’˜’ppm˜"’˜a›˜Oam=’˜"m˜"¦"ad"*dF˜ "VFm› ¤4=_ha" ›^F˜"VFm›˜§^p˜^"’˜*FFm˜a=dF˜›^F˜dpmVF’›˜ ˜§add˜ 4phz"F˜"dd˜›^F˜’zda›’˜p˜’cadd’˜’zF4aOaF=˜am˜›^F˜¦F4›p˜ *FOpF˜=Fda¦FamV˜›^F˜4"dd F"=_ha" ›^F˜"VFm›˜§a›^˜›^F˜^aV^F’›˜’cadd˜dF¦Fd˜FdF¦"m›˜›p˜›^F˜...
Page 65 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ Vector commands for single-site BSR ^F˜Opddp§amV˜›"*dF˜’^p§’˜›^F˜¦F4›p˜4phh"m=’˜"m=˜4phh"m=˜FdFhFm›’˜¤’F=˜am˜ ’amVdF_’a›F˜ ˜"zzda4"›apm’ Table 1-15. Vector commands and command elements for single-site BSR Commands and command elements Use this … 4pm’a=F˜ ›p˜p*›"am˜›^F˜ ¨zF4›F=˜"a›˜ahF˜p˜ ’zda›—’cadd "VFm›˜="›"˜mFF=F=˜›p˜a=Fm›aO©˜›^F˜*F’›˜ dp4"d˜F’p¤4F˜mF˜4pm’a=F˜’›Fz˜h¤’›˜ *F˜§a››Fm˜Op˜F"4^˜’zda›˜p˜’cadd˜©p¤˜§"m›˜ ›p˜4^F4c „¤F¤F_›p §a›^˜›^F˜*F’›˜cF©§p=˜›p˜„¤F¤F˜4"dd’˜›p˜...
Page 66 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-15. Vector commands and command elements for single-site BSR — Continued Commands and command elements Use this … *F’› am˜„¤F¤F_›p:˜4^F4c:˜"m=˜Vp›p˜4phh"m=’˜ ›^"›˜FOF˜›p˜›^F˜F’p¤4F˜a=Fm›aOaF=˜"’˜ *F’›˜*©˜"˜’FaF’˜pO˜4pm’a=F˜’›Fz’ Key word §"a›_ahzp¦F= ›p˜zF¦Fm›˜4"dd’˜Oph˜*FamV˜„¤F¤F=˜›p˜"m˜ "==a›apm"d˜’zda›˜p˜’cadd˜§^Fm˜›^F˜ F=¤4›apm˜am˜ ¨zF4›F=˜"a›˜ahF˜a’mŒ›˜ Fmp¤V^˜›p˜*F˜¤’FO¤d˜‰"a›˜ahzp¦F=Š˜ hF"m’˜›^"›˜"˜4"ddŒ’˜...
Page 67 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ Vector commands for multi-site BSR ^F˜Opddp§amV˜›"*dF˜’¤hh"a«F’˜›^F˜¦F4›p˜4phh"m=’˜"m=˜4phh"m=˜FdFhFm›’˜ ›^"›˜’¤zzp›˜h¤d›a_’a›F˜ ˜"zzda4"›apm’ Table 1-16. Vector commands and command elements for multi-site BSR Commands and command elements Use this… 4pm’a=F˜ ›p˜p*›"am˜›^F˜ ¨zF4›F=˜"a›˜ahF˜p˜ ’zda›—’cadd "VFm›˜="›"˜mFF=F=˜›p˜a=Fm›aO©˜›^F˜*F’›˜ dp4"d˜F’p¤4F˜mF˜4pm’a=F˜’›Fz˜h¤’›˜ *F˜§a››Fm˜Op˜F"4^˜’zda›˜p˜’cadd˜©p¤˜§"m›˜ ›p˜4^F4c 4pm’a=F˜...
Page 68 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-16. Vector commands and command elements for multi-site BSR — Continued Commands and command elements Use this… *F’› am˜„¤F¤F_›p:˜4^F4c:˜"m=˜Vp›p˜ 4phh"m=’˜›^"›˜FOF˜›p˜›^F˜F’p¤4F˜ a=Fm›aOaF=˜"’˜*F’›˜*©˜"˜’FaF’˜pO˜ 4pm’a=F˜’›Fz’ Key word §"a›_ahzp¦F= ›p˜zF¦Fm›˜4"dd’˜Oph˜*FamV˜„¤F¤F=˜›p˜ "m˜"==a›apm"d˜’zda›˜p˜’caddIdp4"d˜p˜ Fhp›FI§^Fm˜›^F˜F=¤4›apm˜am˜ ¨zF4›F=˜"a›˜ahF˜a’mŒ›˜Fmp¤V^˜›p˜*F˜ ¤’FO¤d˜‰"a›˜ahzp¦F=Š˜hF"m’˜›^"›˜"˜ 4"ddŒ’˜...
Page 69 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ Interactions VFm›˜Fham"d˜ a’zd"© O˜4pddF4›F=˜=aVa›’˜"F˜Op§"=F=˜§a›^˜"m˜am›FOdp§F=˜4"dd:˜›^F˜Op§"=F=˜ =aVa›’˜"F˜=a’zd"©F=˜›p˜›^F˜"m’§FamV˜"VFm›˜|¤mdF’’˜›^F©ŒF˜p¦Fa==Fm˜§a›^˜ mF§d©˜4pddF4›F=˜=aVa›’} F’›˜F¦a4F˜p¤›amV˜| }— F’›a4›apm’˜"m=˜am›F"4›apm’˜›^"›˜"zzd©˜›p˜ ˜"d’p˜"zzd©˜›p˜ ˜’›"›¤’˜zpdd˜ "m=˜am›FOdp§˜4"dd’˜FF˜›^F˜ ˜ ˜FdF"’F˜–˜ "dd˜ F4›pamV— ¨zF›˜ VFm›˜FdF4›apm˜| }˜ ¤a=F˜|QQQ_¢¬_Q¢s}˜p˜›^F˜ ˜Op˜hpF˜amOph"›apm ‘‘Look-Ahead Interflow’’ on page 1-104 ˜=pF’˜mp›˜Fzp›˜"44¤h¤d"›F=˜am_ ˜›ahF ˜=pF’˜mp›˜dpV˜ ˜"››Fhz›’˜"m=˜›^FFOpF˜§add˜mp›˜dpV˜ ˜’›"›¤’˜ zpdd’:˜§^a4^˜"F˜›F"›F=˜"’˜ ˜"››Fhz›’ "dd˜F4›pamV ^F˜Opddp§amV˜4pm’a=F"›apm’˜"zzd©˜›p˜...
Page 70 All manuals and user guides at all-guides.com "dd˜ Fm›F aF4›˜ Fz"›hFm›˜ "ddamV ˜§add˜O¤m4›apm˜§^Fm˜›^F˜4pm’a=FF=˜’zda›’˜¤’F˜ ˜4"dd˜=a’›a*¤›apm˜ m4F˜›^F˜*F’›˜F’p¤4F˜a’˜=F›FhamF=:˜›^F˜"4›¤"d˜4"dd˜=a’›a*¤›apm˜§add˜ Opddp§˜›^F˜’zda›Œ’˜ ˜’F››amV˜FV"=dF’’˜pO˜›^F˜ ˜ ¦"ad"*dF˜ VFm›˜ ›"›FV©˜ ˜h"©˜mp›˜*F˜¤’F=˜"’˜"˜ ˜ ¦"ad"*dF˜ VFm›˜›"›FV© ¨zF›˜ VFm›˜FdF4›apm ˜a’˜F„¤aF=˜›p˜¤’F˜›^F˜ _ ˜p˜ _ ˜ ¦"ad"*dF˜ VFm›˜›"›FV©˜ ˜ ˜’cadd’˜|s’›:˜¢m=:˜=}˜4"m˜*F˜¤’F=˜am˜4pm’a=F˜’cadd˜4phh"m=’ "4ada›©˜F’›a4›apm˜F¦Fd’ ^F˜ ˜"zzdaF’˜›p˜’›"›¤’˜zpdd˜"m=˜am›FOdp§˜4"dd’˜am˜›^F˜’"hF˜§"©˜a›˜§pc’˜ §a›^˜›^F˜‡p¤›F_›p˜m¤h*F‡˜4phh"m= F’›˜F¦a4F˜p¤›amV˜"m=˜Vdp*"dd©˜’¤zzp›F=˜amOph"›apm˜›"m’zp›˜"F˜...
Page 71 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV¡ :˜ :˜"m=˜amOph"›apm˜Op§"=amV˜O¤m4›apm˜p¦F˜ ˜›¤mc˜O"4ada›aF’˜aO˜ ›^F˜Fhp›F˜dp4"›apm’˜"F˜ ˜’©’›Fh’˜ ˜"m=˜amOph"›apm˜ Op§"=amV˜F„¤aF˜–˜p˜d"›F˜’§a›4^˜’pO›§"F F=aF4›apm˜pm˜p˜ m’§F˜| } "dd’˜F=aF4›F=˜›p˜"˜ ˜*©˜ ˜4"m˜*F˜’¤*’F„¤Fm›d©˜zp4F’’F=˜"m=˜ ˜p˜ ˜"zzda4"›apm’˜^Fm˜›^F˜ ˜OF"›¤F˜F=aF4›’˜"˜4"dd˜›p˜"˜ :˜ "m©˜*F’›˜F’p¤4F˜="›"˜=FOamF=˜am˜"˜zF¦ap¤’˜¦F4›p˜§add˜*F˜ama›a"da«F=˜ |4dF"F=} F¦a4F˜*’F¦amV p¤˜4"m˜p*’F¦F˜"˜4"dd˜am˜ ˜p˜ ˜zp4F’’amV˜"’˜dpmV˜"’˜›^F˜4"dd˜a’˜’›add˜ 4pmmF4›F=˜›^p¤V^˜›^F˜dp4"d˜ ˜ ˜ dd˜4¤Fm›˜F’›a4›apm’˜pm˜ F¦a4F˜*’F¦amV˜’›add˜"zzd© "m’OF O˜"˜4"dd˜a’˜›"m’OFF=˜›p˜"˜ :˜"m©˜*F’›˜F’p¤4F˜="›"˜=FOamF=˜am˜zF¦ap¤’˜...
Page 72: Call Management System
All manuals and user guides at all-guides.com "dd˜ Fm›F Call Management System "dd˜"m"VFhFm›˜©’›Fh˜| }˜"ddp§’˜©p¤˜›p˜4pddF4›˜"m=˜hpma›p˜ ˜O"4ada›aF’˜ "m=˜zF’pmmFd˜ p¤˜4"m˜4F"›F˜Fzp›’˜pm˜›^F˜’›"›¤’˜pO˜"VFm›’:˜’zda›’:˜›¤mc’:˜ ¦F4›p’:˜"m=˜¦F4›p˜=aF4›p©˜m¤h*F’˜ p¤˜4"m˜’›pF˜^a’›pa4"d˜ ˜Fzp›’˜p˜ =a’zd"©˜F"d_›ahF˜Fzp›’˜"›˜"˜›Fham"d mdacF˜ "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }:˜›^F˜ ˜F’a=F’˜pm˜"m˜"=b¤m4›˜ 4phz¤›F˜›^"›˜4pmmF4›’˜›p˜›^F˜’§a›4^˜¦a"˜"˜="›"˜damc˜FF˜ ˜Op˜"˜›©za4"d˜ Figure 1-1 ˜ ˜4pmOaV¤"›apm ^a’˜’F4›apm˜=F’4a*F’˜^p§˜›p˜"=hama’›F˜›^F˜am›FO"4F˜*F›§FFm˜ ˜"m=˜ ˜FF˜ Fm›F¤˜ "dd˜"m"VFhFm›˜©’›Fh˜FdF"’F˜˜F’apm˜–˜I =hama’›"›apm˜|QGQ_¢sQ_GQ¬}˜Op˜hpF˜amOph"›apm˜pm˜ How to administer the DEFINITY/CMS Interface Table 1-17.
Page 73: Call Prompting
All manuals and user guides at all-guides.com "dd˜phz›amV F"›¤F_Fd"›F=˜©’›Fh˜""hF›F’˜Oph˜I˜m˜ ˜pV_am˜=Fm›aOa4"›apm˜ FmV›^:˜Fm›F˜›^F˜m¤h*F˜pO˜=aVa›’˜›^F˜"VFm›˜h¤’›˜=a"d˜›p˜dpV˜am›p˜›^F˜ ˜ ’zda›˜ m›F˜›^F˜"zzpza"›F˜ =b¤m4›˜ ˜FdF"’F˜m¤h*F˜ p4F’’p˜m›FO"4F˜ "›"˜p=¤dF˜Oph˜I˜ ’’aVm˜"˜z^©’a4"d˜4^"mmFd˜"m=˜ h"am›Fm"m4F˜F¨›Fm’apm˜ p˜›^F˜ ˜="›"˜hp=¤dF:˜"’’aVm˜"˜=aVa›"d˜damF˜ zp›˜ p˜›^F˜¢Q˜="›"˜hp=¤dF:˜"’’aVm˜ — ˜"’˜ dte ˜"m=˜ "¤=˜"›F˜"’˜ 9600 p4F’’p˜ ^"mmFd˜ ’’aVmhFm›˜Oph˜I˜ m›F˜›^F˜ ˜damc˜m¤h*F˜Oph˜ ›^F˜m›FO"4F˜amc’˜ ph˜ m›F˜›^F˜"zzpza"›F˜m›FO"4F˜ ^"mmFd˜"m=˜ Fhp›F˜p4˜...
Page 74 All manuals and user guides at all-guides.com "dd˜ Fm›F "›"˜ pddF4›apm˜ ˜ ddp§’˜›^F˜4"ddF˜›p˜Fm›F˜="›"˜›^"›˜4"m˜*F˜¤’F=˜*©˜"˜ — ^p’›—"=b¤m4›˜›p˜"’’a’›˜am˜4"dd˜^"m=damV˜^a’˜="›":˜Op˜F¨"hzdF:˜h"©˜*F˜›^F˜ 4"ddFŒ’˜"44p¤m›˜m¤h*F ˜| "ddF˜mOph"›apm˜ p§"=amV}˜p¤›amV˜I˜ ddp§’˜"˜4"dd˜›p˜*F˜ p¤›F=˜*"’F=˜pm˜=aVa›’˜’¤zzdaF=˜*©˜›^F˜mF›§pc˜am˜"m˜ _˜hF’’"VF F’’"VF˜ pddF4›apm˜ ˜ a¦F’˜›^F˜4"ddF˜›^F˜pz›apm˜pO˜dF"¦amV˜"˜hF’’"VF˜p˜ — §"a›amV˜am˜„¤F¤F˜Op˜"m˜"VFm› How to administer Call Prompting Required forms Form Field ©’›Fh˜""hF›F’˜ F4›pamV˜|phz›amV} ¤’›phF_z›apm’ F4›pamV˜| } _˜I˜Op˜...
Page 75 All manuals and user guides at all-guides.com "dd˜phz›amV p¤˜4"m˜"=hama’›F˜"m©˜=a’zd"©_F„¤azzF=˜z^pmF˜p˜"››Fm="m›˜4pm’pdF˜§a›^˜"˜ "ddF˜mOph"›apm˜ _ ˜*¤››pm˜^F˜*¤››pm˜=a’zd"©’˜=aVa›’˜4pddF4›F=˜Op˜ ›^F˜d"’›˜4pddF4›˜=aVa›’˜4phh"m= p¤˜h¤’›˜^"¦F˜ "dd˜F4›pamV˜’pO›§"F˜Op˜ ˜›p˜¤’F˜ "dd˜phz›amV˜|§a›^˜p˜ §a›^p¤›˜ "dd˜F4›pamV}˜§a›^˜ Considerations "dd˜zphz›amV:˜§a›^˜›^F˜F¨4Fz›apm˜pO˜ :˜4phzF›F’˜§a›^˜’F¦F"d˜OF"›¤F’˜Op˜ zp›’˜pm˜›^F˜4"dd˜4d"’’aOaF˜_˜=F›F4›p˜4a4¤a›˜z"4c˜p˜F„¤a¦"dFm› Interactions ^F˜Opddp§amV˜am›F"4›apm’˜"zzd©˜’zF4aOa4"dd©˜›p˜ "dd˜phz›amV˜ p˜VFmF"d˜ "dd˜ F4›pamV˜am›F"4›apm’˜›^"›˜h"©˜"OOF4›˜ "dd˜phz›amV˜"zzda4"›apm’˜’FF˜ ‘‘Call Vectoring’’ on page 1-62 ¤›^pa«"›apm˜ p=F’ O˜"¤›^pa«"›apm˜4p=F’˜"F˜Fm"*dF=:˜"m=˜" p¤›F_›p˜4phh"m=˜am˜"˜ zphz›amV˜¦F4›p˜"44F’’F’˜...
Page 76: Call Vectoring
All manuals and user guides at all-guides.com "dd˜ Fm›F Call Vectoring "dd˜F4›pamV˜zp4F’’F’˜am4phamV˜"m=˜am›Fm"d˜4"dd’˜"44p=amV˜›p˜"˜ zpV"hhF=˜’F›˜pO˜4phh"m=’˜^F’F˜4phh"m=’:˜4"ddF=˜¦F4›p˜4phh"m=’:˜ =F›FhamF˜›^F˜›©zF˜pO˜zp4F’’amV˜›^"›˜4"dd’˜F4Fa¦F˜ p˜F¨"hzdF:˜¦F4›p˜ 4phh"m=’˜4"m˜=aF4›˜4"dd’˜›p˜pm_zFha’F˜p˜pOO_zFha’F˜=F’›am"›apm’:˜›p˜"m©˜^¤m›˜ Vp¤z:˜’zda›:˜p˜’cadd:˜p˜›p˜"˜’zF4aOa4˜4"dd˜›F"›hFm›˜’¤4^˜"’˜"m˜"mmp¤m4FhFm›:˜ Op4F=˜=a’4pmmF4›:˜Op4F=˜*¤’©:˜p˜=Fd"©˜F4›p’˜4"m˜„¤F¤F˜p˜p¤›F˜4"dd’˜*"’F=˜ pm˜"˜¦"aF›©˜pO˜=aOOFFm›˜4pm=a›apm’ ^FF˜"F˜h"m©˜=aOOFFm›˜"zzda4"›apm’˜Op˜ "dd˜F4›pamV˜p§F¦F:˜a›˜zah"ad©˜a’˜ ¤’F=˜›p˜^"m=dF˜›^F˜4"dd˜"4›a¦a›©˜pO˜ ˜’zda›’—’cadd’ p˜hpF˜amOph"›apm˜"*p¤›˜"=hama’›FamV˜4"dd˜¦F4›pamV:˜’FF˜ ‘‘Best Service ˜"m=˜ Routing™’’ on page 1-42 ‘‘Look-Ahead Interflow’’ on page 1-104 FF˜›^F˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜ "dd˜F4›pamV— ˜ ¤a=F˜...
Page 77 All manuals and user guides at all-guides.com "dd˜F4›pamV p˜mp›˜4^"mVF˜"˜¦F4›p˜§^adF˜a›˜a’˜zp4F’’amV˜4"dd’˜’am4F˜4"dd’˜"dF"=©˜am˜›^F˜ ¦F4›p˜4p¤d=˜F¨zFaFm4F˜zp*dFh’˜m’›F"=:˜"==˜"˜mF§˜¦F4›p˜"m=˜4^"mVF˜›^F˜ ˜›p˜zpam›˜›p˜›^F˜mF§˜¦F4›p p¤˜4"mmp›˜Fm›F˜"˜ ˜F¨›Fm’apm˜am˜›^F˜OaFd=’˜da’›F=˜am˜ Table 1-19 Table 1-19. VDN extension cannot be entered in these fields. Form Field mmp¤m4FhFm›’— ¤=ap˜ ¨›Fm’apm˜¤h*F p¤4F’ "dd˜ p¦F"VF˜ m’§F˜ p¤z˜Fh*F˜ ’’aVmhFm›’ p¤z "dd˜ p¦F"VF˜"›^’ p¦F"VF˜pam›˜...
Page 78 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-19. VDN extension cannot be entered in these fields. — Continued Form Field p¤=’zF"cF˜"VamV˜"m=˜ ¨›Fm’apm˜¤h*F’˜ ’’aVmF=˜›p˜ p=F’ p=F˜ "ddamV˜ 44F’’ a4c¤z˜ p¤z’ Fh*F˜ ¨›Fm’apm’ Fhp›F˜ 44F’’ Fhp›F˜ 44F’’˜ ¨›Fm’apm ›"›apm˜ ph’ ¤m›˜›p˜›"›apm Fham"›amV˜...
Page 79 All manuals and user guides at all-guides.com "dd˜F4›pamV Interactions ˜ Fh"m=˜am› ˜ ˜4"mmp›˜*F˜¤’F=˜"’˜"m˜"V¤hFm›˜›p˜›^F˜OF"›¤F˜"44F’’˜4p=F˜Op˜ ˜ Fh"m=˜am› ››Fm="m›˜ pm›pd˜pO˜¤mc˜ p¤z˜ 44F’’ O˜"˜p¤›F_›p˜’›Fz˜am˜"˜¦F4›p˜=a"d’˜"˜4pm›pddF=˜›¤mc˜Vp¤z:˜¦F4›p˜ zp4F’’amV˜4pm›am¤F’˜"›˜›^F˜mF¨›˜’›Fz ››Fm="m›˜F4"dd ››Fm="m›˜F4"dd˜›p˜"˜ ˜a’˜*dp4cF= ˜m›FO"4F ¦ ˜p¤›F_›p˜’›Fz˜am˜"˜¦F4›p˜h"©˜4"dd˜›^F˜ ˜F¨›Fm’apm˜O˜"˜¦pa4F˜zp›˜ 4"m˜*F˜’Fa«F=˜›p˜›^"›˜"=b¤m4›:˜¦F4›p˜zp4F’’amV˜a’˜›Fham"›F=˜^F˜ ’©’›Fh˜’Fm=’˜"˜hF’’"VF˜›p˜ ˜F„¤F’›amV˜F›aF¦"d˜pO˜hF’’"VF’˜Op˜ ›^F˜paVam"›amV˜F¨›Fm’apm˜|mp›˜›^F˜ } ˜h"©˜"d’p˜*F˜"44F’’F=˜*©˜›^F˜„¤F¤F_›p˜’zda›˜"m=˜4^F4c˜’zda›˜ 4phh"m=’˜ d’p:˜›^F˜hF’’"VamV˜’›Fz˜h"©˜¤’F˜"m˜ ˜^¤m›˜Vp¤z˜am˜a›’˜ pzF"›apm ¤›^pa«"›apm˜...
Page 80 All manuals and user guides at all-guides.com "dd˜ Fm›F "dd˜ p§"=amV "dd’˜4"m˜*F˜Op§"=F=˜›p˜"˜ ˜ "dd’˜zd"4F=˜*©˜"˜p¤›F_›p˜4phh"m=˜›p˜ "m˜F¨›Fm’apm˜›^"›˜^"’˜4"dd˜Op§"=amV˜"4›a¦"›F=˜"F˜Op§"=F= m˜"››Fm="m›˜p˜z^pmF˜§a›^˜4pm’pdF˜zFha’’apm˜4"mmp›˜ "4›a¦"›apm—=F"4›a¦"›apm˜4"dd˜Op§"=amV˜Op˜"˜ m˜"››Fm="m›˜p˜z^pmF˜§a›^˜4pm’pdF˜zFha’’apm˜4"mmp›˜ "4›a¦"›apm—=F"4›a¦"›apm˜4"dd˜Op§"=amV˜Op˜"˜¦F4›p_4pm›pddF=˜^¤m›˜Vp¤z "dd˜ F›"ad˜F4p=amV p¤˜4"m˜"=hama’›F˜›^F˜ F"›¤F˜Fd"›F=˜©’›Fh˜""hF›F’˜Oph˜’p˜›^"›˜ ›^F˜ ˜F¨›Fm’apm˜a’˜¤’F=˜am˜zd"4F˜pO˜›^F˜¤m›˜ p¤z˜p˜ VFm›˜F¨›Fm’apm˜ ^a’˜p¦Fa=F’˜›^F˜‰ "dd˜›p˜¤m›˜ p¤z˜_˜F4p=Š˜pz›apm˜pO˜ ˜Op˜ "dd˜ F4›pamV˜4"dd’ O˜"˜¦F4›p˜am›F"4›’˜§a›^˜"m˜F¨›Fm’apm˜p˜Vp¤z˜›^"›˜^"’˜ "dd˜ p§"=amV˜ dd˜ "dd’˜"4›a¦F:˜mph"d˜ "dd˜ p§"=amV— ˜am›F"4›apm’˜"zzd© p˜am4phamV˜4"dd’˜›p˜"˜ :˜›^F˜=¤"›apm˜pO˜›^F˜4"dd˜a’˜F4p=F=˜Oph˜›^F˜...
Page 81 All manuals and user guides at all-guides.com "dd˜F4›pamV "dd˜"a›amV˜Fham"›apm O˜"m˜F¨›Fm’apm˜a’˜*¤’©˜"m=˜^"’˜4"dd˜§"a›amV˜›Fham"›apm˜"=hama’›FF=:˜›^F˜ p¤›F_›p˜§a›^˜4p¦˜m˜pzF"›apm˜a’˜4pm’a=FF=˜¤m’¤44F’’O¤d˜"m=˜¦F4›p˜ zp4F’’amV˜4pm›am¤F’˜"›˜›^F˜mF¨›˜’›Fz˜p¤›F_›p˜§a›^˜4p¦˜©˜a’˜’¤44F’’O¤d˜ |4"dd˜§add˜§"a›}˜"m=˜¦F4›p˜zp4F’’amV˜›Fham"›F’ d"’’˜pO˜F’›a4›apm "4^˜ ˜am˜›^F˜’©’›Fh˜^"’˜"˜ ˜"’’p4a"›F=˜§a›^˜a›˜^a’˜ ˜ ˜a’˜ ¤’F=˜›p˜=F›FhamF˜›^F˜4"ddamV˜zFha’’apm’—F’›a4›apm’:˜›^F˜ — ˜ :˜ "m=˜›^F˜zapa›©˜„¤F¤amV˜"’’p4a"›F=˜§a›^˜"˜¦F4›p p=F˜ "ddamV˜ 44F’’ ˜ ˜4"mmp›˜*F˜¤’F=˜"’˜›^F˜"V¤hFm›˜›p˜›^F˜4p=F˜4"ddamV˜"44F’’˜OF"›¤F˜ "44F’’˜4p=F O˜"˜p¤›F_›p˜m¤h*F˜4phh"m=˜am˜"˜¦F4›p˜’zF4aOaF’˜›^F˜4p=F˜4"ddamV˜ OF"›¤F˜"44F’’˜4p=F:˜¦F4›p˜zp4F’’amV˜4pm›am¤F’˜"›˜›^F˜mF¨›˜’›Fz pmOFFm4F ˜4"dd˜›p˜"˜ ˜4"m˜*F˜am4d¤=F=˜"’˜"˜z"›©˜am˜"˜4pmOFFm4F˜4"dd˜pmd©˜"O›F˜ ¦F4›p˜zp4F’’amV˜›Fham"›F’˜Op˜›^"›˜4"dd "›"˜F’›a4›apm ¤’a4˜§add˜zd"©˜pm˜4"dd’˜Oph˜="›"˜F’›a4›F=˜F¨›Fm’apm’˜§^Fm˜›^F˜4"dd˜ F4Fa¦F’˜h¤’a4˜"’˜›^F˜F’¤d›˜pO˜"˜§"a›_›ahF˜¦F4›p˜’›Fz "4ada›aF’˜F’›a4›apm˜F¦Fd O˜"˜p¤›F_›p˜4phh"m=˜=a"d’˜"m˜F¨›Fm"d˜m¤h*F˜¦a"˜ —...
Page 82 All manuals and user guides at all-guides.com "dd˜ Fm›F m›FV"›F=˜ aF4›p© ˜m"hF’˜"m=˜F¨›Fm’apm’˜"F˜mp›˜"¦"ad"*dF˜am˜›^F˜m›FV"›F=˜ aF4›p©˜ OF"›¤F m›F4Fz›˜F"›hFm› ˜ ˜4"mmp›˜*F˜¤’F=˜Op˜m›F4Fz›˜F"›hFm› m›F_ ˜ ››Fm="m›˜ "dd’ ˜p¤›F_›p˜m¤h*F˜4phh"m=˜am˜"˜¦F4›p˜4"m˜=a"d˜›^F˜m›F_ ˜ ››Fm="m›˜ O˜›^F˜4"dd˜"››Fhz›’˜›p˜"44F’’˜"˜4pm›pddF=˜›¤mc˜Vp¤z:˜¦F4›p˜zp4F’’amV˜ 4pm›am¤F’˜"›˜›^F˜mF¨›˜’›Fz m›"Odp§˜"m=˜m›FOdp§ ^F˜O¤m4›apm"da›©˜pO˜am›"Odp§˜"m=˜am›FOdp§˜h"©˜*F˜p*›"amF=˜¤’amV˜›^F˜ 4^F4c˜"m=˜Vp›p˜ "dd˜F4›pamV˜4phh"m=’ "dd’˜h"©˜am›"Odp§˜Oph˜"m˜ ˜’zda›˜§^a4^˜a’˜mp›˜¦F4›p_4pm›pddF=˜am›p˜ pmF˜›^"›˜a’˜¦F4›p_4pm›pddF= F"¦F˜p=˜ "ddamV ˜hF’’"VF’˜4"mmp›˜*F˜’›pF=:˜4"m4FdF=:˜p˜F›aF¦F=˜Op˜"˜ aV^›˜F¦a4F ˜ ˜4"m˜*F˜"=hama’›FF=˜"’˜"˜maV^›˜’F¦a4F˜=F’›am"›apm p¤›F_›p˜4phh"m=’˜›^"›˜p¤›F˜›p˜=F’›am"›apm’˜§a›^˜maV^›˜’F¦a4F˜"4›a¦"›F=˜...
Page 83 All manuals and user guides at all-guides.com "dd˜F4›pamV amV*"4c˜¤F¤amV ¨›Fm"d˜4"dd˜"››Fhz›’˜h"=F˜¦a"˜p¤›F_›p˜4phh"m=’˜§a›^˜4p¦F"VF˜mp˜"F˜ mp›˜„¤F¤F˜¦a"˜amV*"4c˜¤F¤amV˜§^Fm˜"dd˜›¤mc’˜"F˜*¤’©˜ ¨›Fm"d˜4"dd˜ "››Fhz›’˜h"=F˜¦a"˜p¤›F_›p˜4phh"m=’˜§a›^˜4p¦F"VF˜©F’˜"F Fm=˜ dd˜ "dd’ O˜›^F˜=F’›am"›apm˜pO˜"˜p¤›F_›p˜§a›^˜4p¦F"VF˜mp˜4phh"m=˜^"’˜›^F˜Fm=˜ dd˜ "dd’˜OF"›¤F˜"4›a¦F:˜4"dd’˜"F˜mp›˜F=aF4›F=˜O˜›^FF˜a’˜"m˜a=dF˜"zzF""m4F:˜ ›^F˜4"dd˜›Fham"›F’˜"m=˜¦F4›p˜zp4F’’amV˜’›pz’˜O˜mp›:˜¦F4›p˜zp4F’’amV˜ 4pm›am¤F’˜"›˜›^F˜mF¨›˜’›Fz O˜›^F˜Fm=˜ dd˜ "dd’˜*¤››pm˜a’˜zF’’F=˜"O›F˜"˜¦F4›p˜4"dd˜a’˜›Fham"›F=:˜ *¤››pm˜"4›a¦"›apm˜a’˜=FmaF= ahF˜pO˜ "©˜p¤›amV am4F˜"˜p¤›F_›p˜m¤h*F˜4phh"m=˜am˜"˜¦F4›p˜4"m˜’zF4aO©˜›^F˜ ˜p˜ ˜ "44F’’˜4p=F’:˜›^F˜ ˜p¤›amV˜"dVpa›^h˜4"m˜*F˜¤’F=˜›p˜p¤›F˜›^F˜4"dd ahF=˜ O›F˜ "dd˜pc˜| ˜ahF=˜ ˜am›F¦"d˜4"m˜*F˜"’’aVmF=˜›p˜"˜ ahF=˜Fham=F ^F˜"››Fm="m›˜ahF=˜Fham=F˜a’˜mp›˜"¦"ad"*dF˜Op˜4"dd’˜zd"4F=:˜ ›"m’OFF=:˜p˜F¨›Fm=F=˜›p˜"˜ ˜F4›pamV˜4"¤’F’˜"dd˜p›^F˜›ahF’˜›p˜*F˜...
Page 84: Centrevu Advocate
All manuals and user guides at all-guides.com "dd˜ Fm›F CentreVu Advocate Fm›F¤˜ =¦p4"›F˜a’˜"˜4pddF4›apm˜pO˜Oa¦F˜OF"›¤F’˜|pmd©˜"¦"ad"*dF˜am˜›^F˜ ¨zF›˜ VFm›˜FdF4›apm˜| }˜Fm¦apmhFm›}˜Op˜’FdF4›amV˜"m˜"VFm›˜Op˜"˜4"dd˜p˜’FdF4›amV˜ "˜4"dd˜Op˜"m˜"VFm›˜^F’F˜Oa¦F˜OF"›¤F’˜"F9 s F¦a4F˜F¦Fd˜¤zF¦a’pI"ddp§’˜©p¤˜›p˜’FdF4›˜4"dd’˜Oph˜"˜’cadd˜p˜’cadd’˜am˜ "˜zF_=FOamF=˜p¦F˜›^F’^pd=˜’›"›F ^Fm˜pmF˜p˜hpF˜pO˜"m˜"VFm›Œ’˜’cadd’˜"F˜am˜"m˜p¦F˜›^F’^pd=˜’›"›F:˜›^F˜ "VFm›Œ’˜mph"d˜4"dd˜^"m=damV˜zFOFFm4F˜h"©˜*F˜aVmpF=˜m˜›^a’˜’a›¤"›apm:˜ 4"dd’˜"F˜’FdF4›F=˜pmd©˜Oph˜›^F˜p¦F˜›^F’^pd=˜’cadd’˜m˜"==a›apm:˜"m˜"VFm›˜ 4"m˜*F˜"=hama’›FF=˜"’˜"˜F’F¦F˜"VFm›˜Op˜"˜’cadd˜p˜Vp¤z˜pO˜’cadd’˜m˜›^a’˜ ’a›¤"›apm:˜›^F˜"VFm›˜F4Fa¦F’˜4"dd’˜Op˜›^F˜’cadd˜p˜Vp¤z˜pO˜’cadd’˜pmd©˜§^Fm˜ ›^F˜’cadd˜p˜Vp¤z˜pO˜’cadd’˜a’˜am˜"m˜p¦F˜›^F’^pd=˜’›"›F ¢ F4Fm›˜ ddp4"›apmI4phz"F’˜"m˜"VFm›Œ’˜§pc˜›ahF˜am˜F"4^˜"’’aVmF=˜’cadd˜ "V"am’›˜"m˜"=hama’›FF=˜zF4Fm›"VF˜"ddp4"›apm˜Op˜F"4^˜"’’aVmF=˜’cadd˜›p˜ =F›FhamF˜§^a4^˜4"dd˜›p˜’FdF4›˜§^Fm˜"m˜"VFm›˜*F4phF’˜"¦"ad"*dF ˜ ^F˜4"dd˜’FdF4›F=˜a’˜›^F˜4"dd˜›^"›˜hamaha«F’˜›^F˜p¦F"dd˜=F¦a"›apm˜*F›§FFm˜ ›^F˜"VFm›Œ’˜§pc˜›ahF˜Op˜"dd˜"’’aVmF=˜’cadd’˜"m=˜›^F˜"VFm›Œ’˜"=hama’›FF=˜ zF4Fm›"VF˜"ddp4"›apm’˜Op˜"dd˜"’’aVmF=˜’cadd’˜ ^a’˜OF"›¤F˜4"m˜*F˜¤’F=˜›p˜zp¦a=F˜"˜Oa¨F=˜dF¦Fd˜pO˜’F¦a4F˜Op˜pmF˜’cadd˜p˜ Vp¤z˜pO˜’cadd’:˜Fd"›a¦F˜›p˜p›^F˜’cadd’ F"’›˜44¤zaF=˜ VFm›I¤’F’˜"VFm›˜p44¤z"m4©:˜"›^F˜›^"m˜zp’a›apm˜am˜"m˜ a=dF˜"VFm›˜„¤F¤F:˜›p˜=F›FhamF˜§^a4^˜"VFm›˜›p˜’FdF4›˜§^Fm˜"˜4"dd˜"a¦F’ ˜...
Page 85 All manuals and user guides at all-guides.com Fm›F¤˜ =¦p4"›F How to administer CentreVu Advocate Table 1-20. Required forms Form Field ©’›Fh_""hF›F’˜ Fm›F¤˜ =¦p4"›F ¤’›phF_z›apm’ pVVF=_m˜ =¦p4"›F˜ VFm›’ F"›¤F_Fd"›F=˜ ˜ VFm›’˜ pm’a=FF=˜=dF ©’›Fh_""hF›F’˜ "dd˜FdF4›apm˜F"’¤FhFm› F¦a4F˜F¦Fd˜¤zF¦a’p˜ "dd˜FdF4›apm˜ ¦Fa=F ¤m›˜ p¤z F¦Fd˜s˜^F’^pd=˜|’F4} F¦Fd˜¢˜^F’^pd=˜|’F4} F¦a4F˜F¦Fd˜¤zF¦a’p VFm›˜pVam ˜...
Page 86 All manuals and user guides at all-guides.com "dd˜ Fm›F Considerations VFm›˜ "dd˜"m=damV˜FOFFm4F ˜mF§˜pz›apm:˜F¦a4F˜*bF4›a¦F:˜§add˜*F˜"==F=˜Op˜›^F˜F¨a’›amV˜ F"›F’›˜ FF=˜"m=˜cadd˜F¦Fd˜4"dd˜^"m=damV˜zFOFFm4F’˜ ˜mF§˜4"dd˜^"m=damV˜ zFOFFm4F:˜F4Fm›˜ ddp4"›apm:˜§add˜*F˜"==F=˜›^"›˜’FdF4›’˜"˜4"dd˜*"’F=˜pm˜ hamaha«amV˜›^F˜=F¦a"›apm˜*F›§FFm˜"m˜"VFm›Œ’˜§pc˜›ahF˜Op˜"dd˜"’’aVmF=˜ ’cadd’˜"m=˜›^F˜"=hama’›FF=˜zF4Fm›"VF˜"ddp4"›apm’˜Op˜›^F’F˜’cadd’˜ ˜mF§˜ pz›apm:˜ aF4›˜ VFm›˜ "dd’˜ a’›:˜§add˜*F˜"==F=˜Op˜›^F˜mF§˜F4Fm›˜ ddp4"›apm˜4"dd˜^"m=damV˜zFOFFm4F VFm›’˜am˜¤d›azdF˜cadd’ ^F˜ Fm›F¤˜ =¦p4"›F˜OF"›¤F’:˜am4d¤=amV˜F¦a4F˜F¦Fd˜p¤›amV:˜"F˜ =F’aVmF=˜Op˜"VFm›’˜§a›^˜hpF˜›^"m˜pmF˜"=hama’›FF=˜’cadd˜"’˜=F’4a*F=˜am˜ F4›apm˜¢:˜ F›"adF=˜ F’4az›apm:˜pm˜z"VF˜sQ VFm›˜pVam—pVp¤› ^F˜"VFm›’˜§pc˜›ahF˜hF"’¤FhFm›’˜§add˜*F˜F_ama›a"da«F=˜§^Fm˜"m˜"VFm›˜ dpV’˜am˜"m=˜§add˜*F˜"44¤h¤d"›F=˜¤m›ad˜›^F˜"VFm›˜dpV’˜p¤› ^F˜4p¤m›˜pO˜dpVVF=_am˜ Fm›F¤˜ =¦p4"›F˜"VFm›’˜§add˜*F˜"=b¤’›F=˜ §^FmF¦F˜"˜mpm_ —mpm_ ˜"VFm›˜dpV’˜am˜"m=˜p¤›˜...
Page 87 All manuals and user guides at all-guides.com Fm›F¤˜ =¦p4"›F ¤›p˜ m’§F O˜’›"›apm˜a’˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜›^F˜"VFm›˜dpVama=˜Oph:˜ ˜"m=˜mpm_ ˜4"dd’˜p¤›F=˜›p˜›^F˜"VFm›˜§add˜amV˜p˜*F˜"m’§FF=˜ "¤›ph"›a4"dd©˜*"’F=˜pm˜›^F˜¦"d¤F˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜›^F˜ ’›"›apm˜Oph˜O˜"4=˜a’˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜›^F˜"VFm›˜dpVama=˜ Oph:˜ ˜4"dd’˜p¤›F=˜›p˜›^F˜"VFm›˜§add˜*F˜"m’§FF=˜"¤›ph"›a4"dd©˜ FV"=dF’’˜pO˜›^F˜¦"d¤F˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜›^F˜’›"›apm˜ Oph˜pm_ ˜4"dd’˜p¤›F=˜›p˜›^F˜"VFm›˜§add˜amV˜"m=˜h¤’›˜*F˜"m’§FF=˜ h"m¤"dd©˜O˜"dd˜a’˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜›^F˜"VFm›˜dpVama=˜ Oph:˜ ˜4"dd’˜"m=˜mpm_ ˜4"dd’˜p¤›F=˜›p˜›^F˜"VFm›˜§add˜*F˜"m’§FF=˜ "¤›ph"›a4"dd©˜FV"=dF’’˜pO˜›^F˜¦"d¤F˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜ ›^F˜’›"›apm˜Oph˜O˜mpmF˜a’˜Fm›FF=˜am˜›^F˜ ¤›p˜ m’§F˜OaFd=˜pm˜›^F˜"VFm›˜ dpVama=˜Oph:˜mp˜4"dd’˜p¤›F=˜›p˜›^F˜"VFm›˜§add˜*F˜"m’§FF=˜"¤›ph"›a4"dd©˜...
Page 88 All manuals and user guides at all-guides.com "dd˜ Fm›F pmOFFm4F—"m’OF dd˜›ahF˜§a›^˜pmF˜p˜hpF˜ ˜4"dd’˜pm˜^pd=˜"’˜"˜F’¤d›˜pO˜ama›a"›amV˜"˜ 4pmOFFm4F˜p˜›"m’OF˜§add˜*F˜am4d¤=F=˜am˜›^F˜4"d4¤d"›apm˜pO˜"m=˜"VFm›Œ’˜ §pc˜›ahF˜"m=˜p44¤z"m4© aF4›˜ VFm›˜ "dd’ m˜"VFm›˜§add˜F4Fa¦F˜=aF4›˜"VFm›˜4"dd’˜*FOpF˜"m©˜p›^F˜ ˜4"dd’˜¤mdF’’˜ ›^F˜"VFm›Œ’˜4"dd˜^"m=damV˜zFOFFm4F˜a’˜’cadd_dF¦Fd:˜"˜ ˜’cadd˜a’˜ "=hama’›FF=:˜"m=˜›^F˜ ˜’cadd˜a’˜mp›˜pmF˜pO˜›^F˜"VFm›Œ’˜^aV^F’›˜zapa›©˜ |aF:˜dp§F’›_m¤h*FF=˜’cadd˜dF¦Fd}˜’cadd’:˜p˜›^F˜"VFm›Œ’˜4"dd˜^"m=damV˜ zFOFFm4F˜a’˜zF4Fm›_"ddp4"›apm˜p˜’F¦a4F_dF¦Fd_p¤›amV˜"m=˜›^F˜ aF4›˜ VFm›˜ "dd’˜ a’›˜pz›apm˜a’˜mp›˜’F›˜^F˜F¦a4F˜F¦Fd˜¤zF¦a’p˜p¦F˜ ›^F’^pd=˜’›"›F˜^"’˜mp˜FOOF4›˜pm˜›^F˜’FdF4›apm˜pO˜=aF4›˜"VFm›˜4"dd’˜*FOpF˜ p›^F˜ ˜4"dd’ O˜›^F˜ aF4›˜ VFm›˜ "dd’˜ a’›˜pz›apm˜a’˜’F›:˜"m˜"VFm›˜§add˜F4Fa¦F˜=aF4›˜ "VFm›˜4"dd’˜*FOpF˜"m©˜p›^F˜ ˜4"dd’˜O˜›^F˜ aF4›˜ VFm›˜ "dd’˜ a’›˜ pz›apm˜a’˜mp›˜’F›:˜"m˜"VFm›˜§add˜F4Fa¦F˜=aF4›˜"VFm›˜4"dd’˜pmd©˜§^Fm˜"˜4"dd˜a’˜...
Page 89 All manuals and user guides at all-guides.com Fm›F¤˜ =¦p4"›F ¤d›azdF˜ "dd˜"m=damV ^Fm˜"˜F’F¦F˜"VFm›˜am˜"m˜ ˜’cadd˜*F4phF’˜"¦"ad"*dF˜"m=˜›^F˜’cadd˜a’˜am˜ "m˜p¦F˜›^F’^pd=˜’›"›F:˜›^F˜"VFm›˜a’˜FdaVa*dF˜›p˜F4Fa¦F˜4"dd’˜Op˜›^"›˜’cadd˜ "m=˜"dd˜F¨a’›amV˜ ˜¤dF’˜"zzd©˜^Fm˜"˜F’F¦F˜"VFm›˜am˜"m˜ ˜’cadd˜ *F4phF’˜"¦"ad"*dF˜"m=˜›^F˜’cadd˜a’˜mp›˜am˜"m˜p¦F˜›^F’^pd=˜’›"›F:˜›^F˜"VFm›˜ a’˜mp›˜FdaVa*dF˜›p˜F4Fa¦F˜4"dd’˜Op˜›^"›˜’cadd˜FV"=dF’’˜pO˜›^F˜ ˜›©zF ^F˜"=hama’›FF=˜¤d›azdF˜ "dd˜"m=damV˜›©zF˜Op˜"˜’cadd˜§add˜mp›˜*F˜ 4^"mVF=˜aO˜›^"›˜’cadd˜a’˜am˜"˜dF¦Fd˜s˜p˜dF¦Fd˜¢˜p¦F˜›^F’^pd=˜’›"›F˜^F˜ =FOama›apm˜pO˜"m˜"¦"ad"*dF˜"VFm›˜a’˜4^"mVF=˜aO˜pmF˜p˜hpF˜pO˜"m˜"VFm›Œ’˜ ’cadd’˜"F˜"=hama’›FF=˜Op˜¤d›azdF˜ "dd˜"m=damV˜^a’˜h"©˜"OOF4›˜§^Fm˜"˜ F’F¦F˜"VFm›˜F4Fa¦F’˜"m˜ ˜4"dd˜Op˜"˜¤d›azdF˜ "dd˜"m=damV˜’cadd˜›^"›˜a’˜ am˜"m˜p¦F˜›^F’^pd=˜’›"›F˜ dd˜›ahF˜§a›^˜pmF˜p˜hpF˜ ˜4"dd’˜amVamV:˜ "4›a¦F:˜p˜pm˜^pd=˜Op˜›§p˜p˜hpF˜’cadd’˜§add˜*F˜am4d¤=F=˜am˜›^F˜4"d4¤d"›apm˜pO˜ "m˜"VFm›Œ’˜§pc˜›ahF˜Op˜pmd©˜pmF˜pO˜›^F˜’cadd’˜|§^a4^˜’cadd˜a’˜4¤Fm›d©˜ am=F›Fham"›F}˜^a’˜§add˜"OOF4›˜4"dd˜’FdF4›apm˜¤’amV˜›^F˜F4Fm›˜ ddp4"›apm˜ OF"›¤F˜^a’˜›ahF˜§add˜"d’p˜*F˜am4d¤=F=˜am˜›^F˜4"d4¤d"›apm˜pO˜"m˜"VFm›Œ’˜ p44¤z"m4©:˜*¤›˜›^a’˜§add˜mp›˜"OOF4›˜"VFm›˜’FdF4›apm˜¤’amV˜›^F˜F"’›˜ 44¤zaF=˜ VFm›˜OF"›¤F ¤d›azdF˜apa›©˜¤F¤amV ¤F¤F˜zapa›©˜§add˜*F˜¤’F=˜am˜›^F˜4"dd˜’FdF4›apm˜zp4F’’˜§a›^˜›^F˜F¦a4F˜...
Page 90 All manuals and user guides at all-guides.com "dd˜ Fm›F ahF=˜ ^F˜"=hama’›FF=˜ahF˜ ˜m›F¦"d˜¦"d¤F˜Op˜"˜’cadd˜§add˜mp›˜*F˜4^"mVF=:˜aO˜ ›^"›˜’cadd˜a’˜am˜"˜dF¦Fd˜s˜p˜dF¦Fd˜¢˜p¦F˜›^F’^pd=˜’›"›F˜ahF=˜ ˜›ahF˜§add˜ *F˜am4d¤=F=˜am˜›^F˜4"d4¤d"›apm˜pO˜"m˜"VFm›Œ’˜§pc˜›ahF˜"m=˜p44¤z"m4©˜aO˜ ›^F˜‰ahF˜am˜ ˜ p¤m›F=˜"’˜pc˜ahFŠ˜pz›apm˜a’˜’F› maOph˜ "dd˜ a’›a*¤›apm˜| ^F˜F"’›˜44¤zaF=˜ VFm›˜’FdF4›apm˜hF›^p=˜§add˜*F˜"¦"ad"*dF˜§a›^˜maOph˜ "dd˜ a’›a*¤›apm˜| ˜pO˜aVam˜ mmp¤m4FhFm› dd˜›ahF˜da’›FmamV˜›p˜"˜ ˜pO˜aVam˜ mmp¤m4FhFm›˜§add˜*F˜am4d¤=F=˜am˜›^F˜ 4"d4¤d"›apm˜pO˜"m˜"VFm›Œ’˜§pc˜›ahF˜"m=˜p44¤z"m4© Interactions ==—Fhp¦F˜cadd˜a"˜ O˜zF4Fm›_"ddp4"›apm˜a’˜Fm›FF=˜am˜›^F˜ "dd˜"m=damV˜FOFFm4F˜OaFd=˜pm˜›^F˜ "VFm›˜dpVama=˜Oph:˜›^F˜ ==˜"m=˜Fhp¦F˜cadd˜OF"›¤F’˜4"mmp›˜*F˜¤’F=˜›p˜ hp=aO©˜›^F˜"VFm›Œ’˜’cadd˜’F›:˜am4d¤=amV˜›^F˜"==a›apm˜p˜Fhp¦"d˜pO˜"˜F’F¦F˜ ’cadd˜O˜"m˜"››Fhz›˜a’˜h"=F˜›p˜"==˜p˜Fhp¦F˜"˜’cadd˜am˜›^a’˜’a›¤"›apm:˜›^F˜ F„¤F’›˜§add˜*F˜=FmaF=˜"m=˜am›F4Fz›˜›pmF˜§add˜*F˜^F"= VFm›˜pd=˜J˜a›^˜"m=˜a›^p¤›˜¤d›azdF˜...
Page 91 All manuals and user guides at all-guides.com Fm›F¤˜ =¦p4"›F "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| p˜F¨a’›amV˜ ˜Fzp›’˜§add˜*F˜hp=aOaF=˜"m=˜mp˜mF§˜ ˜Fzp›’˜§add˜ *F˜"==F=˜Op˜›^F’F˜OF"›¤F’˜p˜F¨a’›amV˜ ˜hF"’¤FhFm›’˜§add˜*F˜ hp=aOaF=˜"m=˜mp˜mF§˜ ˜hF"’¤FhFm›’˜§add˜*F˜"==F=˜Op˜›^F’F˜ OF"›¤F’˜F’F¦F˜"VFm›’˜Op˜’cadd’˜›^"›˜"F˜mp›˜am˜"m˜p¦F˜›^F’^pd=˜’›"›F˜ §add˜*F˜4p¤m›F=˜"’˜‰›^FŠ˜pm˜›^F˜˜ ˜˜Fzp›”˜F’F¦F˜ "VFm›’˜Op˜’cadd’˜›^"›˜"F˜am˜"m˜p¦F˜›^F’^pd=˜4pm=a›apm˜§add˜*F˜4p¤m›F=˜"’˜ ‰ :Š˜‰ :Š˜p˜‰›^FŠ˜=FzFm=amV˜pm˜›^F˜§pc˜hp=F˜"m=˜’›"›F˜pO˜›^F˜ "VFm›˜ VFm›’˜›^"›˜"F˜"¦"ad"*dF˜"m=˜"¤›p˜F’F¦F=˜§add˜mp›˜*F˜ =a’›amV¤a’^F=˜Oph˜"VFm›’˜›^"›˜"F˜"¦"ad"*dF˜*¤›˜mp›˜"¤›p˜F’F¦F=˜pm˜›^F˜ ˜ ˜˜Fzp›˜^¤’:˜a›˜§add˜*F˜zp’’a*dF˜›p˜’ah¤d›"mFp¤’d©˜ ’FF˜mpm_«Fp˜¦"d¤F’˜am˜›^F˜ "dd’˜"a›amV˜"m=˜ ¦"ad"*dF˜ VFm›’˜OaFd=’˜pm˜ ›^a’˜Fzp› "dd˜ *"m=pm ˜4"dd˜"*"m=pm˜h"©˜4"¤’F˜"˜4^"mVF˜am˜›^F˜p¦F˜›^F’^pd=˜’›"›F˜pO˜"˜’cadd˜ |Oph˜p¦F˜dF¦Fd˜¢˜›p˜p¦F˜dF¦Fd˜s˜p˜Oph˜p¦F˜dF¦Fd˜s˜›p˜mph"d} a’›a*¤›F=˜ phh¤ma4"›apm’˜©’›Fh˜| ^F˜...
Page 92: Expert Agent Selection
All manuals and user guides at all-guides.com "dd˜ Fm›F Expert Agent Selection FF˜›^F˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜FdF"’F˜–˜ "dd˜ F4›pamV— ˜ ¤a=F˜Op˜"˜=F›"adF=˜=F’4az›apm˜pO˜ ¨zF›˜ VFm›˜FdF4›apm˜^F˜ V¤a=F˜4pm›"am’˜amOph"›apm˜›^"›˜a’˜4a›a4"d˜›p˜›^F˜FOOF4›a¦F˜"m=˜FOOa4aFm›˜¤’F˜pO˜›^a’˜ OF"›¤F ’F˜ ¨zF›˜ VFm›˜FdF4›apm˜| }˜›p˜p¤›F˜am4phamV˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜ }˜4"dd’˜›p˜›^F˜"VFm›˜§^p˜a’˜*F’›˜„¤"daOaF=˜›p˜^"m=dF˜›^F˜4"dd:˜›^"›˜a’:˜›^F˜"VFm›˜ §a›^˜›^F˜’zF4a"da«F=˜’cadd’˜p˜F¨zFaFm4F˜F„¤aF=˜›p˜*F’›˜hFF›˜›^F˜4"ddFŒ’˜mFF=’˜ m˜"==a›apm:˜ ˜zp¦a=F’˜›^F˜Opddp§amV˜4"z"*ada›aF’9 p¤˜"’’aVm˜"dd˜"VFm›˜O¤m4›apm’˜›p˜›^F˜"VFm›˜dpVam˜ ˜"m=˜mp›˜›p˜"˜z^©’a4"d˜ z^pmF˜^FFOpF:˜ ˜"VFm›’˜4"m˜dpVam˜›p˜"m=˜§pc˜"›˜"m©˜z^pmF˜am˜›^F˜ ’©’›Fh ’amV˜›^F˜"VFm›˜dpVam˜ :˜"˜4"ddF˜zd"4F’˜"˜4"dd˜=aF4›d©˜›p˜"˜’zF4aOa4˜"VFm›˜...
Page 93 All manuals and user guides at all-guides.com ¨zF›˜ VFm›˜FdF4›apm Table 1-21. Required forms — Continued Form Field ˜ ˜©’›Fh˜""hF›F’ F4p=˜ "ddF=˜ VFm›˜pVam˜ ˜m’›F"=˜pO˜ p¤z˜p˜Fh*F "dd˜F4›p F"›¤F_Fd"›F=˜©’›Fh˜ ¨zF›˜ VFm›˜FdF4›apm˜| }˜ m"*dF= ""hF›F’ amah¤h˜ VFm›_pVam=˜"’’§p=˜FmV›^ aF4›˜ VFm›˜ mmp¤m4FhFm›˜ ¨›Fm’apm— Fd"© F’’"VF˜"a›amV˜"hz˜m=a4"›F’˜›"›¤’˜ p Continued on next page O˜›^F˜F’’"VF˜...
Page 94 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-22. Required forms Form Field ©’›Fh_""hF›F’˜ ¤’›phF_z›apm’ F4›pamV˜| "’a4} ¨zF›˜ VFm›˜FdF4›apm˜| ˜ =b¤m4›˜p¤›amV F"›¤F_Fd"›F=˜ aF4›˜ VFm›˜ mmp¤m4FhFm›˜ Fd"© ©’›Fh˜""hF›F’ aF4›˜ VFm›˜ mmp¤m4FhFm›˜ ¨›Fm’apm mmp¤m4FhFm›’— ¤=ap˜ p¤4F’ Detailed administration for EAS m˜VFmF"d:˜...
Page 95 All manuals and user guides at all-guides.com ¨zF›˜ VFm›˜FdF4›apm Agent administration ’’aVm˜’cadd’˜›p˜F"4^˜"VFm›˜m˜"==a›apm:˜"’’aVm˜"˜’cadd˜dF¦Fd˜›p˜F"4^˜’cadd˜Op˜›^F˜ "VFm›˜^Fm˜"˜¦F4›p˜p¤›F’˜am4phamV˜4"dd’˜›p˜"˜’cadd:˜›^F˜4"dd˜a’˜=Fda¦FF=˜›p˜"m˜ "¦"ad"*dF˜"VFm›˜§a›^˜›^F˜’cadd˜"’’aVmF=˜O˜mp˜"VFm›’˜"F˜"¦"ad"*dF:˜›^F˜4"dd˜a’˜ „¤F¤F=˜¤m›ad˜a›˜4"m˜*F˜"m’§FF=˜*©˜"m˜"VFm›˜§^p˜^"’˜›^F˜’cadd˜F„¤aF=˜›p˜^"m=dF˜ ›^F˜4"dd Detailed description Agent selection ^F˜"=hama’›FF=˜"VFm›˜’FdF4›apm˜hF›^p=˜"m=˜ "dd˜"m=damV˜FOFFm4F˜ =F›FhamF˜§^a4^˜"VFm›˜§add˜F4Fa¦F˜"m˜am4phamV˜4"dd Agent Selection Method ˜4"m˜¤’F˜Fa›^F˜maOph˜ "dd˜ a’›a*¤›apm˜| }˜p˜ ¨zF›˜ VFm›˜ a’›a*¤›apm˜ }˜›p˜’FdF4›˜"VFm›’˜Op˜4"dd’˜ p›^˜hF›^p=’˜4"m˜¤’F˜›^F˜p’›_=dF˜ VFm›˜| }˜ p˜›^F˜F"’›˜44¤zaF=˜ VFm›˜| }˜"dVpa›^h˜›p˜’FdF4›˜"VFm›’˜ p˜hpF˜ amOph"›apm˜pm˜"VFm›˜’FdF4›apm˜hF›^p=’:˜’FF˜...
Page 96 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-23. Call Handling Preference Call Distribution EAD with Skill EAD with UCD with UCD with Level Greatest Need Skill Level Greatest Need VFm›’˜"F˜ p’›_a=dF˜"VFm›˜ p’›_a=dF˜ p’›_a=dF˜ p’›_a=dF˜ "¦"ad"*dF˜^Fm˜"˜ §a›^˜›^F˜^aV^F’›˜ "VFm›˜§a›^˜›^F˜ "VFm›˜§a›^˜...
Page 97 All manuals and user guides at all-guides.com ¨zF›˜ VFm›˜FdF4›apm "hF˜I˜4"dd’˜›p˜›^F˜pVam˜ ˜=a’zd"©˜›^F˜m"hF˜"’’p4a"›F=˜§a›^˜›^F˜pVam˜ ˜"m=˜mp›˜›^F˜m"hF˜"’’p4a"›F=˜§a›^˜›^F˜z^pmF˜^a’˜a’˜"d’p˜›¤F˜Op˜4"dd’˜ h"=F˜Oph˜"˜z^pmF˜§a›^˜"m˜"VFm›˜dpVVF=˜am p¦F"VF˜I˜§^Fm˜›^F˜"VFm›˜a’˜dpVVF=˜p¤›:˜p˜§^Fm˜4"dd’˜Vp˜›p˜4p¦F"VF˜ *F4"¤’F˜›^F˜"VFm›˜a’˜*¤’©:˜p˜=pF’˜mp›˜"m’§F:˜4"dd’˜›p˜›^F˜pVam˜ ˜Vp˜›p˜ ›^F˜4p¦F"VF˜z"›^˜"’’p4a"›F=˜§a›^˜›^F˜"VFm›˜"m=˜mp›˜›^F˜z^pmF˜^Fm˜"m˜ "VFm›˜a’˜dpVVF=˜p¤›:˜4"dd’˜Vp˜›p˜›^F˜"VFm›Œ’˜*¤’©˜4p¦F"VF˜=F’›am"›apm F’›a4›apm’˜I˜4"dd’˜›p˜›^F˜pVam˜ ˜p˜Oph˜›^F˜"VFm›˜¤’F˜›^F˜F’›a4›apm’˜ "’’p4a"›F=˜§a›^˜›^F˜"VFm›˜"m=˜mp›˜›^F˜z^pmF ^pmF’˜"F˜O¤dd©˜O¤m4›apm"d˜§^Fm˜"m˜"VFm›˜a’˜mp›˜dpVVF=˜am˜^F˜F’›a4›apm’:˜ 4p¦F"VF:˜"m=˜m"hF˜F¦F›˜›p˜›^F˜z^pmF˜"=hama’›"›apm˜§^Fm˜›^F˜"VFm›˜dpV’˜p¤› Direct Agent Calling "dd’˜›p˜"m˜"VFm›Œ’˜pVam˜ ˜"F˜›F"›F=˜"’˜ aF4›˜ VFm›˜4"dd’˜aO˜›^F˜4"ddF˜"m=˜›^F˜ "VFm›˜^"¦F˜›^F˜‰ aF4›˜ VFm›˜ "ddamVŠ˜4d"’’˜pO˜F’›a4›apm˜ aF4›˜ VFm›˜4"dd’˜4"m˜ *F˜paVam"›F=˜*©˜’›"›apm’˜p˜›¤mc’˜O˜›^F˜4"ddF˜p˜"VFm›˜=pF’˜mp›˜^"¦F˜›^F˜zpzF˜ :˜›^F˜4"dd˜a’˜›F"›F=˜"’˜"˜mph"d˜mpm_ ˜|zF’pm"d}˜4"dd aF4›˜...
Page 98 All manuals and user guides at all-guides.com "dd˜ Fm›F Considerations ›"›apm˜’F˜F4p=’˜4"mmp›˜*F˜’^"F=˜*F›§FFm˜˜zp›’˜"m=˜ ˜pVam ˜ F¨›Fm’apm’˜^a’˜4"¤’F’˜"˜F=¤4›apm˜am˜›^F˜m¤h*F˜pO˜zp’’a*dF˜ ˜pVam ˜ F¨›Fm’apm’˜"ddp§F=˜*©˜›^F˜©’›Fh˜=FzFm=amV˜pm˜›^F˜m¤h*F˜pO˜"=hama’›FF=˜˜ zp›’˜ p˜F¨"hzdF:˜aO˜¢:¬¬¬˜˜zp›’˜"F˜"=hama’›FF=:˜›^F˜h"¨ah¤h˜m¤h*F˜pO˜ "ddp§"*dF˜ ˜pVam ’˜a’˜F=¤4F=˜*©˜¢:¬¬¬ ˜"VFm›˜pVam˜ ’˜"F˜"d’p˜›"4cF=˜Op˜zF’pm"d˜4"dd’˜ ˜¤’F’˜›^F˜Oa’›˜’cadd˜ "m˜ ˜ VFm›˜a’˜dpVVF=˜am›p˜›p˜›"4c˜zF’pm"d˜4"dd’˜O˜›^F˜Oa’›˜dpVVF=_am›p˜’cadd˜a’˜ ¤mhF"’¤F=:˜ ˜4F=a›’˜›^F˜"VFm›˜pVam˜ ˜§a›^˜›^F˜zF’pm"d˜4"dd:˜*¤›˜mp˜’cadd˜ ^¤m›˜Vp¤z˜a’˜4F=a›F=˜§a›^˜›^F˜zF’pm"d˜4"dd ^F˜’©’›Fh˜4"m˜^"¦F˜Fa›^F˜’zda›’˜p˜’cadd˜^¤m›˜Vp¤z’˜*¤›˜mp›˜*p›^˜ ’ah¤d›"mFp¤’d©˜pm_ ˜^¤m›˜Vp¤z’˜4"m˜F¨a’›˜§a›^˜Fa›^F˜’zda›’˜p˜’cadd˜^¤m›˜ Vp¤z’˜cadd˜^¤m›˜Vp¤z’˜"F˜F„¤aF=˜§^Fm˜¤’amV˜ Interactions mdF’’˜p›^F§a’F˜’zF4aOaF=:˜›^F˜OF"›¤F˜am›F"4›apm’˜Op˜’cadd˜^¤m›˜Vp¤z’˜"F˜›^F˜ ’"hF˜"’˜Op˜¦F4›p_4pm›pddF=˜’zda›’ **F¦a"›F=˜ a"damV **F¦a"›F=˜=a"damV˜4"m˜*F˜¤’F=˜›p˜dpV˜am—p¤›˜...
Page 99 All manuals and user guides at all-guides.com ¨zF›˜ VFm›˜FdF4›apm ¤›p_ ¦"ad"*dF˜zda›’ O˜"˜’cadd˜^¤m›˜Vp¤z˜a’˜"=hama’›FF=˜"’˜"m˜ ¤›p_ ¦"ad"*dF˜cadd˜| }˜›^F˜ ˜pVam˜ ’˜"’’aVmF=˜›p˜›^a’˜’cadd˜h¤’›˜"d’p˜*F˜"=hama’›FF=˜"’˜ ¤›p_ ¦"ad"*dF˜^Fm˜›^F˜’§a›4^˜Fama›a"da«F’:˜›^F’F˜pVam˜ ’˜"F˜ "¤›ph"›a4"dd©˜dpVVF=˜am˜§a›^˜›^F˜ ¤›p_m˜§pc_hp=F˜O˜"m©˜’§a›4^˜OF"›¤F’˜ "››Fhz›˜›p˜4^"mVF˜›^F˜§pc_hp=F˜›p˜"m©›^amV˜F¨4Fz›˜›p˜ ¤›p_m:˜›^a’˜ "››Fhz›˜a’˜=FmaF=˜^a’˜OF"›¤F˜a’˜mp›˜am›Fm=F=˜Op˜^¤h"m˜"VFm›’ ¤›ph"›a4˜ m’§FamV˜§a›^˜!az˜pmF ^F˜ ¤›ph"›a4˜ m’§F˜pz›apm˜4"m˜pmd©˜*F˜"=hama’›FF=˜Op˜"˜z^©’a4"d˜ F¨›Fm’apm ¤›ph"›a4˜ "dd*"4c ’F’˜4"mŒ›˜"4›a¦"›F˜ ¤›ph"›a4˜ "dd*"4c˜›p˜"m˜ ˜"VFm›Œ’˜pVam˜ ˜^F©˜ 4"m˜"4›a¦"›F˜ ¤›ph"›a4˜ "dd "4c˜›p˜›^F˜z^pmF˜§^FF˜›^F˜"VFm›˜a’˜dpVVF=˜ "dd˜...
Page 100 All manuals and user guides at all-guides.com "dd˜ Fm›F a’zd"©’˜_˜^pmF ^Fm˜"m˜ ˜"VFm›˜dpV’˜am:˜›^F˜=a’zd"©˜Op˜paVam"›p’˜§^p˜4"dd˜›^F˜pVam˜ ˜’^p§’˜›^F˜pVam˜ ˜"m=˜"VFm›˜m"hF˜|"’˜"=hama’›FF=˜¦a"˜›^F˜ VFm›˜ pVam˜ ˜Oph}˜ "dd’˜›^"›˜›^F˜"VFm›˜paVam"›F’˜’^p§˜›^F˜ VFm›˜pVam˜ ˜ "m=˜"VFm›˜m"hF˜"›˜›^F˜F4Fa¦amV˜›Fham"dŒ’˜=a’zd"©˜p§F¦F:˜›^F˜¤’F˜4"m˜ =a’zd"©˜›^F˜m"hF˜pO˜›^F˜z^©’a4"d˜›Fham"d˜§^FF˜›^F˜ ˜"VFm›˜a’˜dpVVF=˜ am˜p˜=p˜›^a’:˜›^F˜¤’F˜h¤’›˜*F˜"4›a¦F˜pm˜"˜4"dd˜§a›^˜›^F˜"VFm›:˜"m=˜h¤’›˜ ^"¦F˜"˜›Fham"d˜§a›^˜"m˜"dz^"m¤hFa4˜=a’zd"©˜"m=˜"m˜am’zF4›˜*¤››pm˜ ^Fm˜›^F˜am’zF4›˜*¤››pm˜a’˜zF’’F=˜=¤amV˜"˜4"dd˜›p˜p˜Oph˜›^F˜ ˜"VFm›:˜ ›^F˜z^©’a4"d˜›Fham"d˜m"hF˜pO˜›^F˜"VFm›˜a’˜=a’zd"©F= "dd’˜›p˜›^F˜z^©’a4"d˜F¨›Fm’apm˜’^p§˜›^F˜z^©’a4"d˜F¨›Fm’apmŒ’˜m¤h*F˜"m=˜ m"hF˜pm˜›^F˜paVam"›pŒ’˜=a’zd"© F"¦F˜p=˜ "ddamV ^Fm˜"m˜ ˜"VFm›˜a’˜dpVVF=˜am›p˜"˜’›"›apm:˜›^F˜"VFm›˜4"m˜pmd©˜F›aF¦F˜ ˜hF’’"VF’˜dFO›˜Op˜›^"›˜"VFm›Œ’˜dpVam˜ ˜p˜F›aF¦F˜ ˜hF’’"VF’˜dFO›˜ Op˜›^"›˜’›"›apm:˜›^F˜"VFm›˜h¤’›˜dpV˜p¤› ^Fm˜"m˜...
Page 101: Inbound Call Management
All manuals and user guides at all-guides.com m*p¤m=˜ "dd˜"m"VFhFm› Inbound Call Management m*p¤m=˜ "dd˜"m"VFhFm›˜| }˜"ddp§’˜©p¤˜›p˜am›FV"›F˜ ˜OF"›¤F’˜§a›^˜ ^p’›_"zzda4"›apm˜zp4F’’amV˜"m=˜p¤›amV:˜"m=˜"¤›ph"›F˜=Fda¦F©˜pO˜4"ddF˜ amOph"›apm˜›p˜"VFm›’Œ˜=a’zd"©’˜ p¤˜4"m˜4F"›F˜"˜’pz^a’›a4"›F=˜’©’›Fh˜›p˜^"m=dF˜ am*p¤m=˜4"dd’˜Op˜"zzda4"›apm’˜’¤4^˜"’˜›FdFh"cF›amV˜"m=˜4d"ah’˜zp4F’’amV p˜ahzdFhFm›˜ :˜©p¤˜am›FV"›F˜ ˜OF"›¤F’˜’¤4^˜"’˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }:˜ ¨zF›˜ VFm›˜FdF4›apm˜| }˜ "dd˜F4›pamV:˜ aF4›˜ VFm›˜ "ddamV:˜"m=˜ "dd˜phz›amV˜§a›^˜"m˜"zzda4"›apm˜pm˜"˜^p’›˜zp4F’’p˜^F˜^p’›˜ "zzda4"›apm:˜p˜"=b¤m4›:˜4"m˜*F˜"˜ "dda’p— :˜ ˜¦pa4F˜’©’›Fh:˜ FdFz^pm©˜F¦a4F’˜F¦F˜’F¦amV˜"˜dp4"d_"F"˜mF›§pc:˜p˜"˜¦Fm=p˜"zzda4"›apm˜...
Page 102 All manuals and user guides at all-guides.com "dd˜ Fm›F How to administer ICM a’zd"©˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜"m=˜Fm’¤F˜›^"›˜›^F˜ ˜ pz›apm˜a’˜Fm"*dF=˜O˜©p¤˜"F˜¤’amV˜ "dda’p˜ ˜p˜ "dd˜F4›pamV:˜Fm’¤F˜ "zzpza"›F˜ ˜ "z"*ada›©˜ p¤z’˜pz›apm’˜p˜›^F˜F4›pamV˜| "’a4}˜"m=—p˜ F4›pamV˜|phz›amV}˜pz›apm’˜"F˜Fm"*dF= Table 1-24. Required forms Form Field ©’›Fh_""hF›F’˜ ¤’›phF_z›apm’ F4›pamV˜| "’a4} F4›pamV˜|phz›amV} ˜ "z"*ada›©˜ p¤z’ ¤mc˜ p¤z˜| _} F˜...
Page 103 All manuals and user guides at all-guides.com m*p¤m=˜ "dd˜"m"VFhFm› Trunk Group form ˜I˜ =hama’›F˜›^F˜F˜ "dd˜ — ˜OaFd=˜Op˜›^F˜ "zzpza"›F˜ _˜›¤mc˜Vp¤z˜^F˜4pF’zpm=amV˜amOph"›apm˜a’˜’Fm›˜ §a›^˜"˜4"dd_pOOFF=˜F¦Fm›˜Fzp›˜›p˜›^F˜"=b¤m4›˜ Hunt Group form I˜ phzdF›F˜"˜¤m›˜ p¤z˜Oph˜Op˜F"4^˜’zda›˜›^"›˜›^F˜ ˜"=b¤m4›˜§add˜hpma›p˜ Call Vector ˜Oph˜I˜O˜©p¤˜"F˜¤’amV˜ "dd˜F4›pamV:˜"m˜ ˜damc˜am›FO"4F˜ F¨›Fm’apm˜m¤h*F˜a’˜F„¤aF=˜Op˜ adjunct routing ˜¦F4›p˜4phh"m=’˜^a’˜ F¨›Fm’apm˜a’˜›^F˜’"hF˜"’˜›^F˜pmF˜©p¤˜Fm›F˜pm˜›^F˜›"›apm˜Oph FF˜ :˜ :˜...
Page 104 All manuals and user guides at all-guides.com "dd˜ Fm›F FF˜ ˜ phh¤ma4"›apm’˜©’›Fh˜ FmFa4˜˜ "dda’p˜ ˜F4^ma4"d˜ FOFFm4F˜Op˜"==a›apm"d˜"zzda4"›apm˜’4Fm"ap’ Agent data screen delivery applications p¤˜4"m˜¤’F˜›^F˜ ˜¦pa4F˜’©’›Fh˜›p˜=Fda¦F˜"zzpza"›F˜=a’zd"©˜="›"˜ "*p¤›˜4"ddF’˜›p˜"VFm›’˜ p¤˜4"m˜z"’’˜amOph"›apm˜’¤4^˜"’˜ — :˜ :˜"m=˜ ppc"^F"=˜m›FOdp§˜amOph"›apm:˜=aVa›’˜4pddF4›F=˜Oph˜ "dd˜phz›amV:˜"m=˜§^a4^˜ "VFm›˜a’˜’FdF4›F=˜›p˜"˜ ˜¦pa4F˜’©’›Fh˜ ˜=Fda¦F’˜›^F˜ "zzpza"›F˜="›"˜’4FFm˜›p˜›^F˜"VFm›˜§^p˜›"cF’˜›^F˜¦pa4F˜4"dd˜...
Page 105 All manuals and user guides at all-guides.com m*p¤m=˜ "dd˜"m"VFhFm› FmF"d˜zp4F’’amV˜Op˜›^a’˜›©zF˜pO˜"zzda4"›apm˜p44¤’˜"’˜Opddp§’ s ^F˜ ˜¦pa4F˜’©’›Fh˜p˜^p’›˜F„¤F’›’˜mp›aOa4"›apm˜Op˜F¦Fm›’˜ ’¤4^˜"’˜4"dd˜pOOFF=:˜4"dd˜Fm=F=:˜4"dd˜4pmmF4›F=:˜4"dd˜=pzzF=:˜4"dd˜ ›"m’OF:˜"m=˜"dF›amV ¢ ^F˜’§a›4^˜mp›aOaF’˜ ˜§a›^˜F¦Fm›˜Fzp›’˜§^Fm˜›^F˜4"dd˜"a¦F’:˜ §^Fm˜›^F˜"VFm›˜"m’§F’:˜§^Fm˜›^F˜4"dd˜=pz’:˜"m=˜’p˜pm ˜’Fm=’˜amOph"›apm˜›p˜›^F˜^p’›˜"zzda4"›apm˜’p˜›^"›˜a›˜4"m˜ ’Fm=˜"˜="›"˜’4FFm˜›p˜›^F˜"VFm›Œ’˜="›"˜›Fham"d ˜4"m˜=F›FhamF˜§^Fm˜"˜4"dd˜=pz’˜*FOpF˜*FamV˜"m’§FF=˜"m=˜4"m˜ ›"4c˜"*"m=pmF=˜4"dd’˜p˜¤’F˜ — ˜amOph"›apm˜Op˜4"dd*"4c’ Integration with speech processing adjuncts ˜4"m˜*F˜¤’F=˜›p˜zp¦a=F˜am›FV"›apm˜§a›^˜’˜^F˜"=¦"m›"VF’˜pO˜¤’amV˜ ˜ §a›^˜...
Page 106 All manuals and user guides at all-guides.com "dd˜ Fm›F ˜’ahzdaOaF=˜4pmOaV¤"›apm˜pO˜›^a’˜"zzda4"›apm˜a’˜’^p§m˜am˜ Figure 1-3 Figure Notes s ^pmF Q zFF4^˜zp4F’’p ¢ _ – az—amV˜damF’ ˜ • VFm›˜z^pmF T G VFm›˜="›"˜›Fham"d n p’› Figure 1-3. Simplified ICM Configuration for Speech Processor Integration FmF"d˜zp4F’’amV˜Op˜›^a’˜›©zF˜pO˜"zzda4"›apm˜p44¤’˜"’˜Opddp§’...
Page 107 All manuals and user guides at all-guides.com m*p¤m=˜ "dd˜"m"VFhFm› – VFm›’˜4"m˜=a’zd"©˜4pddF4›F=˜=aVa›’˜pm˜›^Fa˜="›"˜›Fham"d’˜ ¨4Fz›˜Op˜›^F˜ =a"dF=˜m¤h*F:˜amOph"›apm˜Oph˜"˜ ˜¦pa4F˜’©’›Fh˜4"mmp›˜*F˜ 4"aF=˜§a›^˜›^F˜4"dd˜"m=˜=a’zd"©F=˜pm˜"˜z^pmF˜ p˜F¨"hzdF:˜=aVa›’˜ 4pddF4›F=˜am˜"˜ ˜¦pa4F˜’©’›Fh˜"=b¤m4›˜4"mmp›˜*F˜z"’’F=˜›p˜ ›^F˜’§a›4^˜Op˜=a’zd"© • O˜›^F˜4pddF4›F=˜=aVa›’˜"F˜›^F˜F¨›Fm’apm˜§^FF˜›^F˜4"dd˜a’˜*FamV˜p¤›F=:˜ ›^F’F˜p¤›amV˜=aVa›’˜"F˜z"’’F=˜›p˜›^F˜’§a›4^˜"’˜›^F˜=F’›am"›apm˜am˜›^F˜ "dda’p˜ ˜›^a=_z"›©˜h"cF_4"dd˜F„¤F’›˜ ˜¤’F’˜›^F˜ F„¤F’›˜›p˜’F›˜¤z˜¦"ap¤’˜›©zF’˜pO˜4"dd’ Host/adjunct call routing ^F˜^p’›˜p˜ ˜"=b¤m4›˜¤’F’˜am4phamV˜4"dd˜amOph"›apm˜›p˜p¤›F˜›^F˜ 4"dd˜›p˜"˜’zda›:˜¦F4›p:˜z"›a4¤d"˜"VFm›:˜p˜dp4"›apm˜pOO˜›^F˜’§a›4^˜...
Page 108: Information Forwarding
All manuals and user guides at all-guides.com "dd˜ Fm›F Interactions "dd˜phz›amV aVa›’˜4pddF4›F=˜*©˜ "dd˜phz›amV˜"F˜z"’’F=˜§a›^˜4¤Fm›˜4"dd˜amOph"›apm˜ ›p˜"˜ ˜"=b¤m4› aF4›˜ VFm›˜ "ddamV˜ aF4›˜ VFm›˜ "ddamV˜"ddp§’˜"m˜"=b¤m4›˜›p˜=aF4›˜"˜4"dd˜›p˜"˜z"›a4¤d"˜ ˜ "VFm›˜"m=˜^"¦F˜›^F˜4"dd˜›F"›F=˜"’˜"m˜ ˜4"dd˜ "dd’˜›^"›˜Fm›F˜›^F˜’§a›4^˜ "’˜ ˜4"dd’˜"m=˜"F˜p¤›F=˜›p˜"˜z"›a4¤d"˜"VFm›˜¦a"˜"=b¤m4›˜p¤›amV:˜p˜ "F˜›"m’OFF=˜¦a"˜"˜›^a=_z"›©˜h"cF_4"dd˜F„¤F’›:˜"F˜›F"›F=˜"’˜ ˜ 4"dd’˜Op˜›^F˜=¤"›apm˜pO˜›^F˜4"dd˜FF˜ ‘‘Automatic Call Distribution’’ on page ˜Op˜hpF˜amOph"›apm˜pm˜ aF4›˜ VFm›˜ "dd’ 1-23 apa›©˜...
Page 109 All manuals and user guides at all-guides.com mOph"›apm˜ p§"=amV Interactions F’›˜F¦a4F˜p¤›amV F’›˜F¦a4F˜p¤›amV_Fd"›F=˜="›"˜a’˜’Fm›˜am˜"==a›apm˜›p˜›^F˜"’’p4a"›F=˜ ˜¤’F˜="›"˜"m=˜ ˜ p˜hpF˜amOph"›apm:˜’FF˜ "dd˜F4›pamV— ¨zF›˜ VFm›˜FdF4›apm˜|QQQ_¢¬_Q¢s} User-to-User Information Transport m˜›^F˜z"’›:˜dppc"^F"=˜am›FOdp§˜›"m’zp›F=˜›^F˜ ˜mOph"›apm˜ dFhFm›˜| }˜am˜ 4p=F’F›˜–˜p˜•:˜§^a4^˜O¤m4›apmF=˜p¦F˜mpm_ ˜za¦"›F˜mF›§pc’:˜*¤›˜pmd©˜p¦F˜ 4F›"am˜z¤*da4˜mF›§pc’˜ p§:˜4"dd˜4Fm›F’˜4"m˜›"m’zp›˜"zzda4"›apm˜amOph"›apm˜|am4d¤=amV˜›^F˜ ˜ amOph"›apm}˜p¦F˜h"m©˜hpF˜z¤*da4˜ ˜mF›§pc’˜*F4"¤’F˜pO˜¤’amV˜’F˜›p˜ ’F˜aVm"damV˜|}˜¤zzdFhFm›"©˜F¦a4F’˜›^"›˜am4pzp"›F˜¤’F_›p_¤’F˜ amOph"›apm˜|4p=F’F›˜¬˜}˜mOph"›apm˜z"’’F’˜p¦F˜ ˜za¦"›F˜mF›§pc’˜ ¤’amV˜h"m¤O"4›¤F˜’zF4aOa4˜amOph"›apm˜|I4p=F’F›˜¬˜ "4ada›©˜ }˜am˜¦"ap¤’˜ hF’’"VF’˜ ^a’˜OF"›¤F9˜ Fm"*dF’˜h¤d›azdF˜...
Page 110 All manuals and user guides at all-guides.com "dd˜ Fm›F p˜amOph"›apm˜"*p¤›˜Fm^"m4F=˜dppc"^F"=˜am›FOdp§:˜’FF˜ ‘‘Look-Ahead Interflow’’ ˜ p˜amOph"›apm˜"*p¤›˜ F’›˜F¦a4F˜p¤›amV:˜’FF˜ on page 1-104 ‘‘Best Service ˜ p˜amOph"›apm˜"*p¤›˜ma¦F’"d˜ "dd˜ :˜’FF˜ Routing™’’ on page 1-42 ‘‘Universal Call ID’’ on page 1-151 Administering User-to-User Information Transport ^a’˜’F4›apm˜p¤›damF’˜›^F˜zp4F=¤F˜›p˜"=hama’›F˜©p¤˜am4phamV˜"m=˜p¤›VpamV˜ ›¤mc˜Vp¤z’˜›p˜’Fm=˜¤’F˜="›"˜p¦F˜©p¤˜mF›§pc˜ FOpF˜"=hama’›FamV˜›^F˜›¤mc˜ Vp¤z:˜F¦aF§˜›^F’F˜V¤a=FdamF’9 O˜©p¤˜"F˜¤’amV˜’^"F=˜˜|"m©˜¤zzdFhFm›"©˜F¦a4F˜p›^F˜›^"m˜...
Page 111 All manuals and user guides at all-guides.com mOph"›apm˜ p§"=amV ˜da’›’˜›^F˜Oph˜"m=˜OaFd=’˜mFF=F=˜›p˜"=hama’›F˜amOph"›apm˜›"m’zp›˜pm˜ Table 1-25 ›¤mc˜Vp¤z’ Table 1-25. Forms needed to administer information transport Form Is field needed Fields needed Why is this field needed? optional? ˜ ˜ F›˜OaFd=˜›p˜Fa›^F˜ ¤mc˜ F"›hFm› shared ˜|Op˜›¤mc˜Vp¤z’˜...
Page 112 All manuals and user guides at all-guides.com "dd˜ Fm›F m˜›^F˜ UUI Treatment ˜OaFd=:˜Fm›F˜ shared "m=˜zF’’˜ CAUTION: O˜›^F˜›¤mc˜Vp¤z˜a’˜4pmmF4›F=˜›p˜"˜zF_ ˜–˜’§a›4^˜p˜aO˜©p¤˜ §"m›˜’F¦a4F˜zp¦a=F˜O¤m4›apm"da›©:˜=p˜mp›˜Fm›F˜ shared ˜m’›F"=:˜ dF"¦F˜›^F˜=FO"¤d›˜ service-provider ˜am˜›^a’˜OaFd=˜ p¤˜4"mmp›˜¤’F˜ ^"F=˜˜¤mdF’’˜›^F˜›¤mc˜Vp¤z˜a’˜4pmmF4›F=˜›p˜"˜ ˜–˜ |p˜d"›F}˜’§a›4^ ^F˜ Maximum Size of UUI IE Contents OaFd=˜"zzF"’ O˜©p¤˜Fm›F˜...
Page 113 All manuals and user guides at all-guides.com mOph"›apm˜ p§"=amV Determining User Information Needs ^F˜mF›§pc˜*©›F˜daha›˜pm˜¤’F˜amOph"›apm˜4pm›Fm›’˜|›^F˜¤’F˜="›"˜z"›˜pO˜›^F˜˜ }˜h¤’›˜*F˜d"VF˜Fmp¤V^˜›p˜4"©˜›^F˜="›"˜mFF=F=˜Op˜›^F˜4¤’›phF˜"zzda4"›apm O˜©p¤˜§"m›˜›p˜Op§"=˜amOph"›apm˜p¦F˜"˜mF›§pc˜›^"›˜=pF’˜mp›˜’¤zzp›˜"›˜dF"’›˜G¢˜ *©›F’˜pO˜¤’F˜="›":˜©p¤˜h¤’›˜=F›FhamF˜›^F˜’z"4F˜F„¤aF=˜Op˜›^F˜"zzda4"›apm˜ "m=˜"=b¤’›˜zapa›aF’˜"44p=amVd©˜ p˜hpF˜amOph"›apm:˜’FF˜‰ F›FhamamV˜’F˜ mOph"›apm˜FF=’Š˜am˜›^F˜mOph"›apm˜ p§"=amV˜4^"z›F˜pO˜›^F˜ "dd˜ F4›pamV— ¨zF›˜ VFm›˜FdF4›apm˜| }˜V¤a=F:˜QQQ_¢¬_Q¢s Considerations m^"m4F=˜amOph"›apm˜Op§"=amV˜^"’˜*FFm˜›F’›F=˜§a›^˜’F¦F"d˜h"bp˜ 4"aF’˜p˜Oam=˜p¤›˜aO˜›^F’F˜4"z"*ada›aF’˜§pc˜§a›^˜©p¤˜4"aF:˜4^F4c˜§a›^˜ ©p¤˜"44p¤m›˜›F"h˜Op˜›^F˜hp’›˜4¤Fm›˜amOph"›apm˜O˜›F’›amV˜^"’˜mp›˜*FFm˜ =pmF˜›p˜¦FaO©˜pzF"›apm˜p¦F˜›^F˜z¤*da4˜mF›§pc’˜am¦pd¦F=˜§a›^˜›^F˜ zFOFF=˜’zF4aOa4˜4pmOaV¤"›apm:˜¤’F˜pO˜za¦"›F˜ ˜›¤mcamV˜*F›§FFm˜›^F˜ mp=F’˜’^p¤d=˜*F˜"’’¤hF=˜¤m›ad˜’¤44F’’O¤d˜›F’›amV˜^"’˜*FFm˜4phzdF›F= m©˜’§a›4^˜›^"›˜"4›’˜"’˜›"m=Fh˜mp=F˜h¤’›˜^"¦F˜zapa›aF’˜"’’aVmF=˜›p˜›^F˜ ^"F=˜˜OF"›¤F’˜Op˜mpm_ ˜›¤mc˜Vp¤z’˜ ¦Fm˜aO˜›^a’˜’§a›4^˜=pF’˜ mp›˜4F"›F˜"m©›^amV:˜›^F˜zapa›aF’˜h¤’›˜*F˜’F›˜4pF4›d©˜›p˜z"’’˜›^F˜ amOph"›apm˜"dpmV˜...
Page 114 All manuals and user guides at all-guides.com "dd˜ Fm›F Troubleshooting ^F˜Opddp§amV˜›p¤*dF’^pp›amV˜^am›’˜’^p¤d=˜*F˜F¦aF§F=˜§^Fm˜amOph"›apm˜a’˜mp›˜ Op§"=F=:˜F¦Fm˜›^p¤V^˜©p¤˜F4Fa¦F=˜mp˜Fp˜hF’’"VF’˜§^adF˜"=hama’›FamV˜›^F˜ ^"F=˜˜OF"›¤F:˜"m=˜"dd˜’pO›§"F˜"m=˜4pmmF4›apm’˜hFF›˜›^F˜hamah¤h˜ F„¤aFhFm›’9 I O˜ ˜a’˜¤’F=:˜h"cF˜’¤F˜"dd˜ ˜›¤mc’˜*F›§FFm˜ ˜’§a›4^F’˜ ¤’F=˜Op˜ ˜p˜Fhp›F˜ ˜"F˜4pmOaV¤F=˜am˜›^F˜ _4^"mmFd˜hp=F I p˜F"4^˜ ˜›¤mc˜"=hama’›FF=˜§a›^˜›^F˜^"F=˜˜pz›apm:˜h"cF˜’¤F˜ ›^F˜˜’a«F˜=pF’˜mp›˜F¨4FF=˜›^F˜˜ ˜’a«F˜›^"›˜›^F˜mF›§pc˜4"m˜ ’¤zzp› I p˜"dd˜mpm_ ˜ ˜›¤mc’:˜h"cF˜’¤F˜›^F˜ UUI IE Treatment ˜OaFd=˜a’˜ ’F›˜›p˜ shared I "cF˜’¤F˜›¤mc˜Vp¤z˜pz›apm’˜"F˜’F›˜4pF4›d©˜Op˜›^F˜"zzda4"›apm˜"m=˜...
Page 115: Intraflow And Interflow
All manuals and user guides at all-guides.com m›"Odp§˜"m=˜m›FOdp§ Intraflow and Interflow m›"Odp§˜"m=˜m›FOdp§˜"ddp§˜©p¤˜›p˜F=aF4›˜ ˜4"dd’˜Oph˜pmF˜’zda›˜›p˜"mp›^F˜ ’zda›˜§^Fm˜›^F˜’zda›’˜"F˜mp›˜¦F4›p_4pm›pddF=˜m›"Odp§˜F=aF4›’˜4"dd’˜›p˜p›^F˜ ’zda›’˜§a›^am˜›^F˜’©’›Fh˜¤’amV˜ "dd˜ p¦F"VF˜p˜ "dd˜ p§"=amV˜ dd˜ "dd’˜ m›FOdp§˜F=aF4›’˜4"dd’˜›p˜"m˜F¨›Fm"d˜’zda›˜p˜dp4"›apm˜¤’amV˜ "dd˜ p§"=amV˜ dd˜ "dd’ Intraflow ’F˜ "dd˜ p¦F"VF˜§a›^˜m›"Odp§˜›p˜F=aF4›˜ ˜4"dd’˜Oph˜pmF˜’zda›˜›p˜"mp›^F˜ 4pm=a›apm"dd©:˜"44p=amV˜›p˜›^F˜4p¦F"VF˜z"›^Œ’˜F=aF4›apm˜4a›Fa"˜ p˜F¨"hzdF:˜ ©p¤˜4"m˜=FOamF˜"˜’zda›Œ’˜4p¦F"VF˜z"›^˜›p˜"¤›ph"›a4"dd©˜F=aF4›˜am4phamV˜ ˜ 4"dd’˜›p˜"mp›^F˜’zda›˜§^Fm˜"˜›Fham"d˜a’˜*¤’©˜p˜¤m"m’§FF=˜ p¤˜4"m˜F=aF4›˜ 4"dd’˜›p˜dF’’˜*¤’©˜’zda›’:˜Op˜hpF˜FOOa4aFm›˜4"dd˜^"m=damV ’F˜ "dd˜ p§"=amV˜§a›^˜m›"Odp§˜›p˜¤m4pm=a›apm"dd©˜Op§"=˜"˜’zda›Œ’˜4"dd’ Interflow m›FOdp§˜"ddp§’˜©p¤˜›p˜F=aF4›˜...
Page 116 All manuals and user guides at all-guides.com "dd˜ Fm›F How to administer Intraflow and Interflow Table 1-26. Required forms Form Field F"›¤F_Fd"›F=˜©’›Fh˜ p¦F"VF˜I˜ pmŒ›˜ m’§F˜m›F¦"d˜Op˜ ""hF›F’ ¤*’F„¤Fm›˜F=aF4›apm F"›¤F˜ 44F’’˜ p=F˜ "dd˜ p§"=amV˜ 4›a¦"›apm "dd˜ p§"=amV˜ F"4›a¦"›apm ¤m›˜ p¤z mOdp§˜^F’^pd= apa›©˜pm˜m›"Odp§ p¦F"VF˜"›^’ pmŒ›˜...
Page 117 All manuals and user guides at all-guides.com m›"Odp§˜"m=˜m›FOdp§ zda›˜¢˜^"’˜*FFm˜"’’aVmF=˜"˜’F4pm=˜=Fd"©˜"mmp¤m4FhFm›˜"m=˜^"’˜"˜ ’F4pm=˜=Fd"©˜"mmp¤m4FhFm›˜am›F¦"d˜pO˜TQ˜’F4pm=’ ¤’a4_pm_pd=˜a’˜zp¦a=F= ^Fm˜›^F˜4"dd˜a’˜am›"Odp§F=˜Oph˜’zda›˜s˜›p˜’zda›˜¢:˜›^F˜4"dd˜a’˜zd"4F=˜am˜›^F˜’zda›˜¢˜ „¤F¤F˜"’˜›^F˜Op¤›^˜zapa›©˜4"dd:˜"^F"=˜pO˜›^F˜Op¤˜mpmzapa›©˜4"dd’˜^F˜4"dd˜’›"©’˜ am˜›^F˜„¤F¤F˜Op˜TQ˜’F4pm=’˜"m=˜a’˜’›add˜mp›˜"m’§FF=˜^Fm˜›^F˜4"dd˜a’˜4pmmF4›F=˜ ›p˜›^F˜’F4pm=˜=Fd"©˜"mmp¤m4FhFm›˜Op˜’zda›˜¢˜ O›F˜›^F˜"mmp¤m4FhFm›:˜›^F˜4"ddF˜ ^F"’˜h¤’a4˜¤m›ad˜"m˜"VFm›˜"m’§F’˜›^F˜4"dd˜ p¤˜4"m˜"’’aVm˜"˜ p¦F"VF˜ ˜*¤››pm˜›p˜"m˜"VFm›Œ’˜h¤d›a"zzF""m4F˜z^pmF˜^F˜ "VFm›’˜¤’F˜›^F˜*¤››pm˜›p˜a=Fm›aO©˜"˜4"dd˜›^"›˜a’˜am›"Odp§F=˜Oph˜"mp›^F˜’zda›˜^Fm˜ "m˜"VFm›˜F4Fa¦F’˜’¤4^˜"˜4"dd:˜›^F˜*¤››pm˜d"hz˜daV^›’ Considerations ^F˜’"hF˜4p¦F"VF˜z"›^˜4"m˜*F˜¤’F=˜Op˜"’˜h"m©˜’zda›’˜"’˜=F’aF=˜ p¤˜’^p¤d=˜ "=hama’›F˜F=aF4›apm˜4a›Fa"˜Op˜"˜’zda›Œ’˜4p¦F"VF˜z"›^˜’p˜›^"›˜4"dd’˜"F˜ F=aF4›F=˜¤m=F˜ ¤’©˜p˜ pmŒ›˜ m’§F˜4pm=a›apm’˜ p˜mp›˜¤’F˜ dd˜p˜Fm=˜ dd˜ "dd’˜"’˜F=aF4›apm˜4a›Fa" Interactions "dd˜ p¦F"VF dd˜’zda›’˜§a›^˜›^F˜’"hF˜4p¦F"VF˜z"›^˜"F˜"¤›ph"›a4"dd©˜"’’aVmF=˜›^F˜ ’"hF˜ pmŒ›˜ m’§F˜m›F¦"d˜^F˜=FO"¤d›˜ pmŒ›˜ m’§F˜m›F¦"d˜a’˜¢ O˜m›"Odp§˜¦a"˜...
Page 118: Look-Ahead Interflow
All manuals and user guides at all-guides.com "dd˜ Fm›F Look-Ahead Interflow ’F˜ppc_ ^F"=˜m›FOdp§˜›p˜*"d"m4F˜›^F˜dp"=˜pO˜ ˜4"dd’˜"4p’’˜h¤d›azdF˜ dp4"›apm’˜a›^˜ppc_ ^F"=˜m›FOdp§:˜©p¤˜4"m˜pz›apm"dd©˜p¤›F˜"˜4"dd˜›p˜"˜*"4c¤z˜ dp4"›apm˜*"’F=˜pm˜©p¤˜’©’›FhŒ’˜"*ada›©˜›p˜^"m=dF˜›^F˜4"dd˜§a›^am˜z""hF›F’˜ =FOamF=˜am˜"˜¦F4›p˜m˜›¤m:˜›^F˜*"4c¤z˜’©’›Fh˜4"m˜"44Fz›˜p˜=Fm©˜›^F˜4"dd˜"d’p˜ *"’F=˜pm˜z""hF›F’˜=FOamF=˜am˜"˜¦F4›p ppc_ ^F"=˜m›FOdp§˜F„¤aF’˜Fm=_›p_Fm=˜ ˜4pmmF4›apm’:˜"m=˜a›˜§pc’˜p¦F˜ za¦"›F˜"m=˜z¤*da4˜mF›§pc’ ppc_ ^F"=˜m›FOdp§˜4"m9 zp=¤4F˜ a’›˜am˜ a’›˜¤›˜| }˜p˜mF"˜ ˜4"dd˜p¤›amV zp¦a=F˜Vdp*"dd©_’¤zzp›F=˜amOph"›apm˜Op§"=amV˜p¦F˜z¤*da4˜p˜za¦"›F˜ ˜|˜"m=˜ }˜mF›§pc’˜¤’amV˜mpm_ ˜p˜ ˜zp›p4pd’˜ p˜hpF˜ amOph"›apm:˜’FF˜ ‘‘Information Forwarding’’ on page 1-94 NOTE: ^F˜F’›˜pO˜›^a’˜’F4›apm˜"’’¤hF’˜©p¤˜§add˜F"=˜›^F˜...
Page 119 All manuals and user guides at all-guides.com ppc_ ^F"=˜m›FOdp§ How to administer Look-Ahead Interflow Table 1-27. Required forms Form Field ©’›Fh˜""hF›F’˜ F4›pamV˜| "’a4} ¤’›phF_z›apm’ _ ppc"^F"=˜m›FOdp§ ¤mc˜ p¤z˜| } ˜¤›VpamV˜ a’zd"© p=F’F›˜›p˜Fm=˜ :˜ppc"^F"= ¤zzdFhFm›"©˜F¦a4F˜p›p4pd ˜F"›hFm› F"›¤F_Fd"›F=˜ m›FOdp§_zp’˜ ˜^F’^pd= ©’›Fh˜""hF›F’ ˜¤h*FamV˜_˜ ¨›˜Fm ¤*da4—mcmp§m ¨›˜...
Page 120 All manuals and user guides at all-guides.com "dd˜ Fm›F Considerations ˜^"’˜*FFm˜›F’›F=˜§a›^˜’F¦F"d˜h"bp˜4"aF’˜p˜Oam=˜p¤›˜aO˜›^F’F˜ 4"z"*ada›aF’˜§pc˜§a›^˜©p¤˜4"aF:˜4^F4c˜§a›^˜©p¤˜"44p¤m›˜›F"h˜Op˜›^F˜ hp’›˜4¤Fm›˜amOph"›apm˜O˜›F’›amV˜^"’˜mp›˜*FFm˜=pmF˜›p˜¦FaO©˜pzF"›apm˜ p¦F˜›^F˜z¤*da4˜mF›§pc’˜am¦pd¦F=˜§a›^˜›^F˜zFOFF=˜’zF4aOa4˜4pmOaV¤"›apm:˜ ¤’F˜pO˜za¦"›F˜ ˜›¤mcamV˜*F›§FFm˜›^F˜mp=F’˜’^p¤d=˜*F˜"’’¤hF=˜¤m›ad˜ ’¤44F’’O¤d˜›F’›amV˜^"’˜*FFm˜4phzdF›F= dd˜4"dd’˜p¤›F=˜p¦F˜ ˜O"4ada›aF’˜*©˜"˜ route-to number with cov n ˜p˜ route-to digits with cov n ˜¦F4›p˜4phh"m=˜pm˜"˜’§a›4^˜§^FF˜ ppc_ ^F"=˜m›FOdp§˜a’˜Fm"*dF=˜"F˜›F"›F=˜"’˜ppc_ ^F"=˜m›FOdp§˜4"dd˜ "››Fhz›’ ˜¦F4›p˜h"©˜p¤›F˜"˜4"dd˜p¦F˜"m˜ ˜O"4ada›©˜›p˜"˜=F’›am"›apm˜›^"›˜a’˜mp›˜"˜ ˜^F˜’Fm=amV˜’§a›4^˜zp4F’’F’˜›^a’˜4"dd˜"’˜"˜ppc_ ^F"=˜m›FOdp§˜ 4"dd˜F¦Fm˜›^p¤V^˜a›˜a’˜mp›˜ ˜zp4F’’amV˜"›˜›^F˜F4Fa¦amV˜’§a›4^˜4"¤’F’˜...
Page 121 All manuals and user guides at all-guides.com ppc_ ^F"=˜m›FOdp§ Interactions — ˜ ˜O"4ada›aF’˜¤’F=˜›p˜zp¦a=F˜ppc_ ^F"=˜m›FOdp§˜›p˜"˜ ˜pm˜"mp›^F˜ ’§a›4^˜am˜"˜za¦"›F˜mF›§pc˜4"m˜¤’F˜›^F˜ ˜OF"›¤F˜aO˜za¦"›F˜O"4ada›aF’˜"F˜ ›p˜*F˜¤’F=˜Op˜4"dd˜p¤›amV VFm›˜Fham"d˜ a’zd"© O˜4pddF4›F=˜=aVa›’˜"F˜Op§"=F=˜§a›^˜"m˜am›FOdp§F=˜4"dd:˜›^F˜Op§"=F=˜ =aVa›’˜"F˜=a’zd"©F=˜›p˜›^F˜"m’§FamV˜"VFm›˜|¤mdF’’˜›^F©ŒF˜p¦Fa==Fm˜§a›^˜ mF§d©˜4pddF4›F=˜=aVa›’} ››Fm="m›˜ pm›pd˜pO˜¤mc˜ p¤z˜ 44F’’ "dd’˜§add˜mp›˜p¤›F˜p¦F˜"˜›¤mc˜§a›^˜ ››Fm="m›˜ pm›pd˜pO˜¤mc˜ p¤z˜ 44F’’˜’F› ¤›^pa«"›apm˜ p=F’ ¤›^pa«"›apm˜ p=F’˜h¤’›˜mp›˜*F˜F„¤aF=˜Op˜am›FOdp§˜p¤›amV˜ ’’aVm˜"˜ ^aV^˜Fmp¤V^˜ ˜›p˜›^F˜ ˜’p˜›^"›˜›^F˜p¤›F˜=F’aF=˜Op˜p¤›amV˜am›FOdp§˜ 4"dd’˜4"m˜*F˜¤’F=˜§a›^p¤›˜F„¤aamV˜"m˜ ¤›^pa«"›apm˜ p=F˜Fm›©˜O˜"˜p¤›F˜ 4^pa4F˜a’˜Fm4p¤m›FF=˜›^"›˜F„¤aF’˜"˜^aV^F˜...
Page 122 All manuals and user guides at all-guides.com "dd˜ Fm›F O˜"m˜am4phamV˜|pOO_’§a›4^}˜4"dd˜›p˜"˜ ˜VFmF"›F’˜"˜ppc_ ^F"=˜m›FOdp§˜ 4"dd˜"››Fhz›˜›^"›˜a’˜"44Fz›F=:˜"m=˜"m’§F˜’¤zF¦a’apm˜a’˜F›¤mF=˜Oph˜›^F˜ F4Fa¦amV˜’§a›4^:˜›^Fm˜›§p˜am4phamV˜ ˜F4p=’˜"F˜VFmF"›F=9 m˜am4phamV˜F4p=˜§a›^˜›^F˜ ˜"’˜›^F˜4"ddF=˜m¤h*F˜"m=˜›^F˜ =¤"›apm˜"’˜›^F˜›ahF˜’am4F˜"m’§F˜’¤zF¦a’apm˜§"’˜zp¦a=F=˜›p˜›^F˜ am4phamV˜›¤mc˜^a’˜a’˜VFmF"›F=˜aO˜›^F˜4"dd˜a’˜ama›a"dd©˜"m’§FF=˜am˜ ›^F˜’Fm=amV˜’§a›4^˜*FOpF˜am›FOdp§˜›"cF’˜zd"4F m˜p¤›VpamV˜F4p=˜4pm›"amamV˜›^F˜am4phamV˜›¤mc˜amOph"›apm˜"’˜ ›^F˜4"ddamV˜m¤h*F˜"m=˜›^F˜=a"dF=˜=aVa›’˜"m=˜›^F˜p¤›VpamV˜›¤mc˜ amOph"›apm˜"’˜›^F˜4"ddF=˜m¤h*F "dd˜ F›"ad˜F4p=amV˜I˜F4Fa¦amV˜§a›4^ m˜›^F˜F4Fa¦amV˜’§a›4^:˜"m˜am4phamV˜ppc_ ^F"=˜m›FOdp§˜4"dd˜a’˜›F"›F=˜ dacF˜"m©˜p›^F˜am4phamV˜¦F4›p˜4"dd O˜"m’§F˜’¤zF¦a’apm˜a’˜F›¤mF=˜*©˜›^F˜¦F4›p:˜"m=˜›^F˜4"dd˜a’˜mF¦F˜ ›Fham"›F=˜›p˜"mp›^F˜=F’›am"›apm:˜›^Fm˜›^F˜ ˜F¨›Fm’apm˜a’˜F4p=F=˜"’˜ ›^F˜4"ddF=˜m¤h*F˜am˜›^F˜ ˜F4p= O˜›^F˜4"dd˜›Fham"›F’˜›p˜"˜^¤m›˜Vp¤z:˜›^Fm˜›^F˜ :˜^¤m›˜Vp¤z:˜p˜"VFm›˜ F¨›Fm’apm˜a’˜F4p=F=˜"’˜›^F˜4"ddF=˜m¤h*F˜O˜›^F˜ Record VDN in Record ˜OaFd=˜pO˜›^F˜ F"›¤F˜Fd"›F=˜©’›Fh˜""hF›F’˜a’˜ y :˜›^Fm˜›^F˜ ˜ F¨›Fm’apm˜p¦Fa=F’˜›^F˜...
Page 123 All manuals and user guides at all-guides.com ppc_ ^F"=˜m›FOdp§ m4phamV˜ "dd˜"m"VFhFm› ^F˜"=b¤m4›˜p¤›amV˜4"z"*ada›aF’˜pO˜¦F4›pamV˜4"m˜*F˜¤’F=˜"›˜›^F˜’Fm=amV˜ ’§a›4^˜›p˜=F›FhamF˜aO˜"˜4"dd˜’^p¤d=˜*F˜am›FOdp§F=˜ =b¤m4›˜p¤›amV˜"›˜›^F˜ F4Fa¦amV˜’§a›4^˜4"m˜*F˜¤’F=˜›p˜›"m=Fh˜›^F˜4"dd˜›p˜"˜O"_Fm=˜’§a›4^ O˜›^F˜4"dd˜›Fham"›F’˜›p˜"˜›¤mc˜|›"m=Fh}:˜›^Fm˜›§p˜ ˜F4p=’˜"F˜ VFmF"›F=9 m˜am4phamV˜F4p=˜§a›^˜›^F˜ ˜"’˜›^F˜4"ddF=˜m¤h*F˜"m=˜›^F˜ =¤"›apm˜"’˜›^F˜›ahF˜’am4F˜"m’§F˜’¤zF¦a’apm˜§"’˜zp¦a=F=˜›p˜›^F˜ am4phamV˜›¤mc m˜p¤›VpamV˜F4p=˜4pm›"amamV˜›^F˜am4phamV˜›¤mc˜amOph"›apm˜"’˜ ›^F˜4"ddamV˜m¤h*F˜"m=˜›^F˜=a"dF=˜=aVa›’˜"m=˜›^F˜p¤›VpamV˜›¤mc˜ amOph"›apm˜"’˜›^F˜4"ddF=˜m¤h*F ¤4Fm›˜ a’›a*¤›F=˜F›§pcamV˜_˜"m¤O"4›¤F’˜zF4aOa4˜mOph"›apm˜|} ˜|§^F›^F˜Fm^"m4F=˜p˜mp›}˜h"©˜mp›˜O¤m4›apm˜§a›^˜’©’›Fh’˜Oph˜p›^F˜ ¦Fm=p’˜|¤mdF’’˜›^"›˜¦Fm=p˜=F¦Fdpz’˜"˜4pF’zpm=amV˜4"z"*ada›©˜›^"›˜ §pc’˜§a›^˜ ˜ F›§pc˜ 44F’’ ˜pzF"›F’˜p¦F˜z¤*da4:˜za¦"›F:˜p˜¦a›¤"d˜za¦"›F˜|Op˜F¨"hzdF:˜ }˜ _ ˜"m=˜_˜mF›§pc’˜›^"›˜hFF›˜hamah¤h˜mF›§pc˜F„¤aFhFm›’ ^F˜’Fm=amV˜pO˜"˜ppc_ ^F"=˜m›FOdp§˜4p=F’F›˜–—•˜amOph"›apm˜FdFhFm›˜a’˜...
Page 124: Multiple Call Handling
All manuals and user guides at all-guides.com "dd˜ Fm›F Multiple Call Handling ¤d›azdF˜ "dd˜"m=damV˜| }˜"ddp§’˜"VFm›’˜›p˜F4Fa¦F˜"m˜ ˜4"dd˜§^adF˜p›^F˜ ›©zF’˜pO˜4"dd’˜"F˜"dF›amV:˜"4›a¦F:˜p˜pm˜^pd= How to administer MCH Table 1-28. Required forms Form Field ¤m›˜ p¤z ¤d›azdF˜ "dd˜"m=damV ^F˜ ˜4pd¤hm˜pm˜›^F˜a’›˜¤m›˜ p¤z˜Oph˜4pm›"am’˜›^F˜¦"d¤F˜›^"›˜©p¤˜Fm›F˜am˜ ¤d›azdF˜ "dd˜"m=damV Detailed description Applications ’F˜¤d›azdF˜ "dd˜"m=damV˜am˜"zzda4"›apm’˜§^FF˜©p¤˜§"m›˜"VFm›’˜›p˜›"cF˜ "==a›apm"d˜4"dd’˜§a›^p¤›˜=pzzamV˜›^F˜"4›a¦F˜4"dd˜ ¨"hzdF’˜pO˜"zzda4"›apm’˜ am4d¤=F9 m˜"VFm›˜"m=˜"˜4"ddF˜h"©˜mFF=˜›p˜§"a›˜pm˜"˜4"dd˜Op˜amOph"›apm˜ ˜...
Page 125 All manuals and user guides at all-guides.com ¤d›azdF˜ "dd˜"m=damV MCH settings On request m˜pm_F„¤F’›˜’zda›’˜p˜’cadd’:˜›^F˜Opddp§amV˜a’˜›¤F O˜"m˜"VFm›˜VpF’˜am›p˜ ¤›p_m˜p˜"m¤"d_m˜§pc˜hp=F:˜*¤›˜›^FF˜"F˜mp˜ 4"dd’˜am˜›^F˜„¤F¤F:˜›^F˜"VFm›˜a’˜zd"4F=˜"›˜›^F˜*p››ph˜pO˜›^F˜ ˜„¤F¤F˜p˜"›˜ ›^F˜*p››ph˜pO˜›^Fa˜’cadd˜dF¦Fd˜am˜›^F˜ ˜„¤F¤F:˜p˜a’˜h"=F˜"¦"ad"*dF˜am˜›^F˜ ˜„¤F¤F VFm›’˜h¤’›˜’FdF4›˜ ¤›p_m˜p˜"m¤"d_m˜§pc˜hp=F˜Op˜F"4^˜mF§˜ ˜ 4"dd˜›^F©˜›"cF˜§^adF˜"˜4"dd˜a’˜pm˜^pd= ^F˜"VFm›˜4"m˜›"cF˜"==a›apm"d˜ ˜4"dd’˜"’˜dpmV˜"’˜›^FF˜a’˜"m˜"¦"ad"*dF˜ damF˜"zzF""m4F ’F˜pm_F„¤F’›˜ ˜am˜4pmb¤m4›apm˜§a›^˜"˜OF"›¤F˜’¤4^˜"’˜¤›"›’:˜§^a4^˜"VFm›’˜ 4"m˜¤’F˜›p˜’FF˜§^Fm˜›^F˜’zda›˜„¤F¤F˜a’˜VF››amV˜O¤dd˜"m=˜›"cF˜"==a›apm"d˜4"dd’ One forced m˜"VFm›˜§^p˜a’˜a=dF˜p˜"4›a¦F˜pm˜"˜mpm_ ˜4"dd˜a’˜"¤›ph"›a4"dd©˜am›F¤z›F=˜§a›^˜ "m˜ ˜4"dd˜Oph˜›^a’˜’zda›˜p˜’cadd˜§^Fm˜mp˜p›^F˜ ˜4"dd˜Op˜"m©˜pO˜›^F˜"VFm›Œ’˜ ’zda›’˜p˜’cadd’˜"F˜"dF›amV:˜"4›a¦F:˜p˜^Fd=˜m˜"==a›apm:˜›^F˜Opddp§amV˜h¤’›˜"d’p˜*F˜ ›¤F9 ^F˜"VFm›˜a’˜am˜"m¤"d_m˜p˜...
Page 126 All manuals and user guides at all-guides.com "dd˜ Fm›F One per skill p¤˜h¤’›˜^"¦F˜ ˜›p˜¤’F˜pmF_zF_’cadd˜ ˜ m˜"VFm›˜§a›^˜mp˜ ˜4"dd’˜Op˜›^a’˜ ’cadd˜a’˜"¤›ph"›a4"dd©˜am›F¤z›F=˜§a›^˜"˜’amVdF˜ ˜4"dd˜Oph˜›^a’˜’cadd˜¤m=F˜›^F˜ ’"hF˜4pm=a›apm’˜da’›F=˜Op˜pmF_Op4F= O˜"˜pmF_zF_’cadd˜4"dd˜a’˜"4›a¦F˜p˜^Fd=:˜›^F˜"VFm›˜=pF’˜mp›˜"¤›ph"›a4"dd©˜F4Fa¦F˜ "==a›apm"d˜4"dd’˜Oph˜›^"›˜’cadd˜p§F¦F:˜›^F˜"VFm›˜4"m˜F„¤F’›˜"mp›^F˜ ˜4"dd˜ Oph˜"˜pmF_zF_’cadd˜am˜›^F˜¤’¤"d˜§"© O˜"m˜"VFm›˜§a›^˜h¤d›azdF˜’cadd’˜a’˜"4›a¦F˜pm˜"m˜ ˜4"dd˜Op˜"˜pmF_zF_’cadd˜Vp¤z:˜ ›^F˜"VFm›˜4p¤d=˜*F˜Op4F=˜"m˜ ˜4"dd˜Op˜pmF˜pO˜^a’˜p˜^F˜p›^F˜’cadd’˜aO˜›^p’F˜ ’cadd’˜"F˜h"m©_Op4F=˜p˜pmF_zF_’cadd˜ ˜ ’F˜pmF_zF_’cadd˜ ˜§^Fm˜4"dd’˜Oph˜pmF˜’cadd˜"F˜pO˜^aV^F˜zapa›©˜›^"m˜p›^F˜ ˜4"dd’ Many forced VFm›’˜"F˜"¤›ph"›a4"dd©˜am›F¤z›F=˜§a›^˜"m˜ ˜4"dd˜¤m=F˜›^F˜’"hF˜4pm=a›apm’˜ da’›F=˜Op˜pmF_Op4F=˜ ’˜’ppm˜"’˜"m˜"VFm›˜"m’§F’˜"m˜"dF›amV˜ ˜4"dd:˜›^F˜ "VFm›˜ahhF=a"›Fd©˜*F4phF’˜"¦"ad"*dF˜›p˜F4Fa¦F˜"mp›^F˜...
Page 127 All manuals and user guides at all-guides.com ¤d›azdF˜ "dd˜"m=damV MCH example m˜›^a’˜F¨"hzdF:˜"m˜"VFm›˜a’˜dpVVF=˜am›p˜T˜’cadd’:˜F"4^˜§a›^˜"˜=aOOFFm›˜ ˜pz›apm˜ ˜’^p§’˜^p§˜4"dd’˜"F˜=Fda¦FF=˜§^Fm˜"m˜¤mF’›a4›F=_damF˜"zzF""m4F˜ Table 1-29 a’˜"¦"ad"*dF˜"m=˜›^F˜"VFm›˜a’˜am˜ ¤›p_m˜p˜"m¤"d_m˜§pc˜hp=F˜| ˜§pc˜hp=F˜ a’˜mp›˜zFm=amV}˜ Table 1-29. MCH Call Delivery Example Calls Delivered? Skill 4 Skill 1 Skill 2 Skill 3 (MCH= (MCH= (MCH= (MCH=one many- Condition on-request)
Page 128 All manuals and user guides at all-guides.com "dd˜ Fm›F Considerations VFm›’˜4"m˜F4Fa¦F˜h¤d›azdF˜4"dd’˜pmd©˜§^Fm˜am˜ ¤›p_m˜p˜"m¤"d_m˜§pc˜ hp=F˜ dd˜Op4F=˜ ˜4"dd’˜"F˜=Fda¦FF=˜§a›^˜amVamV˜"›˜›^F˜"VFm›Œ’˜ ’›"›apm:˜mp›˜§a›^˜«az˜›pmF˜F„¤F’›F=˜ ˜4"dd’˜"F˜=Fda¦FF=˜§a›^˜amVamV˜ p˜«az˜›pmF VFm›’˜4"m˜›pVVdF˜*F›§FFm˜ ¤›p_m˜"m=˜"m¤"d_m˜§pc˜hp=F˜ O˜"m˜"VFm›˜’FdF4›’˜ ˜p˜ ˜§pc˜hp=F˜§a›^˜4"dd’˜pm˜^pd=:˜›^F˜§pc˜ hp=F˜a’˜zFm=amV˜¤m›ad˜"dd˜4"dd’˜4phzdF›F˜p˜¤m›ad˜"m˜"m¤"d_m˜4"dd˜ 4phzdF›F’˜F§˜ ˜4"dd’˜"F˜mp›˜=Fda¦FF=˜§^Fm˜ ˜§pc˜a’˜zFm=amV˜ ^Fm˜"m˜ ˜p˜ aF4›˜ VFm›˜4"dd˜§a›^˜zFm=amV˜ ˜4phzdF›F’:˜›^F˜ "VFm›˜Fm›F’˜ ˜^Fm˜"m˜"VFm›˜a’˜"4›a¦F˜pm˜"˜mpm_ ˜4"dd˜§a›^˜ ˜ zFm=amV:˜›^F˜"VFm›˜4"m˜F4Fa¦F˜Op4F=˜ ˜4"dd’ O˜"m˜"VFm›˜a’˜Fa›^F˜am˜ ¤›p_m˜§pc˜hp=F˜"m=˜"4›a¦F˜pm˜"m˜ ˜p˜...
Page 129 All manuals and user guides at all-guides.com ¤d›azdF˜ "dd˜"m=damV aF4›˜ VFm›˜ "ddamV VFm›’˜4"m˜^"m=dF˜h¤d›azdF˜ aF4›˜ VFm›˜4"dd’˜aO˜›^Fa˜=aF4›˜"VFm›˜’cadd’˜ ^"¦F˜ ˜^F˜„¤F¤F_’›"›¤’˜am=a4"›p˜a’˜mp›˜da›˜§^Fm˜"˜ aF4›˜ VFm›˜4"dd˜ „¤F¤F’˜›p˜"˜’zda›—’cadd˜ VFm›’˜"F˜mp›aOaF=˜›^"›˜4"dd’˜"F˜§"a›amV˜§a›^˜"˜amV˜ zamV˜"m=˜"˜Od"’^amV˜4¤Fm›_§pc_hp=F˜d"hz p¦F˜ VFm›˜^adF˜›"OOF= m˜"VFm›˜§a›^˜"˜hp¦F˜zFm=amV˜4"m˜zd"4F˜"˜4"dd˜pm˜^pd=˜"m=˜F„¤F’›˜ "mp›^F˜ ˜4"dd˜ dd˜4"dd’˜"m=˜ ˜h¤’›˜4phzdF›F˜*FOpF˜›^F˜zFm=amV˜ hp¦F˜p44¤’ pm_ ˜4"dd’ O˜"m˜"VFm›˜"4›a¦"›F’˜ ¤›p_m˜p˜"m¤"d_m˜§pc˜hp=F˜§a›^˜4"dd’˜pm˜^pd=:˜^F˜ p˜’^F˜4"m˜"m’§F˜p˜paVam"›F˜"˜mpm_ ˜4"dd˜a›^˜pm_F„¤F’›˜ :˜›^F˜ "VFm›˜a’˜›Fhzp"ad©˜¤m"¦"ad"*dF˜Op˜ ˜p˜ aF4›˜ VFm›˜4"dd’˜a›^˜Op4F=˜ :˜"˜4"dd˜4"m˜*F˜=Fda¦FF=˜O˜"m˜"VFm›˜am˜...
Page 130: Queue Status Indications
All manuals and user guides at all-guides.com "dd˜ Fm›F Queue Status Indications ¤F¤F˜›"›¤’˜m=a4"›apm’˜"ddp§’˜©p¤˜›p˜"’’aVm˜„¤F¤F_’›"›¤’˜am=a4"›p’˜Op˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜4"dd’˜*"’F=˜pm˜›^F˜m¤h*F˜pO˜4"dd’˜„¤F¤F=˜"m=˜ ›ahF˜am˜„¤F¤F˜ p¤˜4"m˜"’’aVm˜›^F’F˜am=a4"›apm’˜›p˜d"hz’˜pm˜"VFm›:˜’¤zF¦a’p:˜p˜ "››Fm="m›˜›Fham"d’˜p˜4pm’pdF’˜›p˜^Fdz˜¤’F’˜hpma›p˜„¤F¤F˜"4›a¦a›©˜ m˜"==a›apm:˜©p¤˜4"m˜=FOamF˜"¤¨ada"©˜„¤F¤F˜§"mamV˜d"hz’˜›p˜›"4c˜„¤F¤F˜’›"›¤’˜ m˜z^pmF’˜"m=˜4pm’pdF’˜§a›^˜=a’zd"©’:˜©p¤˜4"m˜=a’zd"©˜›^F˜m¤h*F˜pO˜4"dd’˜ „¤F¤F=˜"m=˜›ahF˜am˜„¤F¤F˜pO˜"˜’zda›Œ’˜pd=F’›˜4"dd How to administer Queue Status Indications Table 1-30. Required forms Form Field ¤m›˜ p¤z’ ¤F¤F˜FmV›^ "dd’˜"mamV˜^F’^pd=˜|zF˜’zda›˜p˜"››Fm="m›˜ Vp¤z} ahF˜"mamV˜^F’^pd=˜|zF˜’zda›˜p˜"››Fm="m›˜ Vp¤z} ahF˜"mamV˜p›˜|zF˜’zda›} "dd’˜"mamV˜p›˜|zF˜’zda›}...
Page 131 All manuals and user guides at all-guides.com ¤F¤F˜›"›¤’˜m=a4"›apm’ Detailed description ^FF˜"F˜›§p˜›©zF’˜pO˜¤F¤F˜›"›¤’˜m=a4"›apm’9 ¤h*F˜pO˜„¤F¤F=˜4"dd’˜| } ^F˜’©’›Fh˜Fzp›˜›^F˜›p›"d˜m¤h*F˜pO˜4"dd’:˜F¨4d¤=amV˜=aF4›˜"VFm›˜4"dd’˜ ’}:˜am˜„¤F¤F˜"›˜"˜^¤m›˜Vp¤z˜ d=F’›˜„¤F¤F=˜›ahF˜|} ^F˜’©’›Fh˜Fzp›’˜›^F˜›ahF˜am˜„¤F¤F˜pO˜›^F˜pd=F’›˜4"dd˜am˜"˜’zda›˜„¤F¤F˜ p¤˜4"m˜"d’p˜¤’F˜"¤¨ada"©˜„¤F¤F˜§"mamV˜d"hz’˜›p˜zp¦a=F˜*p›^˜›©zF’˜pO˜ am=a4"›apm’˜m’›"dd˜›^F˜d"hz’˜"›˜"m©˜dp4"›apm˜4pm¦FmaFm›˜›p˜’zda›˜"VFm›’˜ O˜"˜„¤F¤F˜’›"›¤’˜›^F’^pd=˜a’˜F"4^F=:˜›^F˜d"hz˜mF¨›˜›p˜›^F˜"’’p4a"›F=˜*¤››pm˜ Od"’^F’˜O˜4"dd’˜"F˜„¤F¤F=˜*¤›˜›^F˜›^F’^pd=˜a’˜mp›˜F"4^F=:˜›^F˜d"hz˜daV^›’˜ ’›F"=ad©˜O˜mp˜4"dd’˜"F˜„¤F¤F=:˜›^F˜d"hz˜VpF’˜="c O˜"VFm›’˜"›˜z^pmF’˜"m=˜4pm’pdF’˜§a›^˜=a’zd"©’˜zF’’˜Fa›^F˜›^F˜˜p˜ ˜ *¤››pm:˜›^F˜Opddp§amV˜amOph"›apm˜a’˜*aFOd©˜=a’zd"©F=9 zda›˜m"hF˜|p˜F¨›Fm’apm:˜aO˜m"hF˜a’˜mp›˜"’’aVmF=}˜ d=F’›˜„¤F¤F=˜›ahF ¤h*F˜pO˜„¤F¤F=˜4"dd’˜ p¤˜4"m˜¤’F˜¤F¤F˜›"›¤’˜m=a4"›apm’˜›p˜zp¦a=F˜’›"›¤’˜amOph"›apm˜Op˜"››Fm="m›˜ Vp¤z’˜p˜p›^F˜^¤m›˜Vp¤z˜›©zF’˜| ˜"m=˜ }˜a›^˜"››Fm="m›˜Vp¤z’:˜›^F˜ *¤››pm˜m"hF’˜| ˜"m=˜ }˜"F˜=aOOFFm›˜›^"m˜Op˜’zda›˜„¤F¤F’:˜›^F˜=a’zd"©˜ ’^p§’˜ ˜am’›F"=˜pO˜’zda›˜m"hF˜p˜F¨›Fm’apm:˜"m=˜"dd˜’›"›¤’˜amOph"›apm˜ "zzdaF’˜›p˜›^F˜"››Fm="m›˜Vp¤z˜„¤F¤F˜ O˜©p¤˜mFF=˜›p˜cmp§˜^p§˜h"m©˜„¤F¤F˜’›"›¤’˜*¤››pm’˜©p¤Œ¦F˜"=hama’›FF=:˜p˜^p§˜...
Page 132: Reason Codes
All manuals and user guides at all-guides.com "dd˜ Fm›F Reason Codes F"’pm˜ p=F’˜"ddp§’˜"VFm›’˜›p˜Fm›F˜"˜m¤hFa4˜4p=F˜›^"›˜=F’4a*F’˜›^Fa˜F"’pm˜ Op˜Fm›FamV˜ ¤¨ada"©˜| }˜§pc˜hp=F˜p˜Op˜dpVVamV˜p¤›˜pO˜›^F˜’©’›Fh˜F"’pm˜ 4p=F’˜Va¦F˜4"dd˜4Fm›F˜h"m"VF’˜=F›"adF=˜amOph"›apm˜"*p¤›˜^p§˜"VFm›’˜’zFm=˜ ›^Fa˜›ahF˜’F˜›^a’˜="›"˜›p˜=F¦Fdpz˜hpF˜zF4a’F˜’›"OOamV˜OpF4"’›amV˜hp=Fd’˜p˜ ¤’F˜a›˜§a›^˜’4^F=¤dF_"=^FFm4F˜z"4c"VF’˜›p˜Fm’¤F˜›^"›˜"VFm›’˜"F˜zFOphamV˜ ’4^F=¤dF=˜"4›a¦a›aF’˜"›˜›^F˜’4^F=¤dF=˜›ahF˜ p¤˜4"m˜"=hama’›F˜›^F˜4p=F’˜’p˜›^"›˜Fm›©˜a’˜Op4F=˜p˜pz›apm"d˜Fm˜F"’pm˜ 4p=F’˜"F˜"¦"ad"*dF:˜am4d¤=amV˜"˜=FO"¤d›˜4p=F˜ p¤˜4"m˜"’’aVm˜›§p˜’©’›Fh_§a=F˜ m"hF’˜›p˜F"4^˜4p=F˜I˜pmF˜Op˜Fm›FamV˜ ˜§pc˜hp=F˜"m=˜pmF˜Op˜dpVVamV˜p¤›˜ p¤˜4"m˜¤’F˜¤›"›’˜›p˜=a’zd"©˜›^F˜F"’pm˜4p=F˜m"hF˜p˜m¤h*F˜’F˜¤›"›’˜p˜ ˜›p˜V"›^F˜^a’›pa4"d˜"m=˜F"d_›ahF˜F"’pm_4p=F’˜’›"›a’›a4’˜ p¤˜h¤’›˜^"¦F˜ ¨zF›˜ VFm›˜FdF4›apm˜| }˜Fm"*dF=˜›p˜¤’F˜F"’pm˜4p=F’ How to administer Reason Codes Table 1-31. Required forms Form Field ©’›Fh˜""hF›F’˜...
Page 133 All manuals and user guides at all-guides.com F"’pm˜ p=F’ Detailed description Forced reason codes O˜©p¤˜^"¦F˜"=hama’›FF=˜Op4F=˜F"’pm˜4p=F’:˜"VFm›’˜4"mmp›˜Fm›F˜ ˜§pc˜ hp=F˜p˜dpV˜p¤›˜¤m›ad˜›^F©˜Fm›F˜"˜4p=F˜ VFm›’˜4"m˜Fm›F˜4p=F’˜s˜I˜n:˜*¤›˜mp›˜ =FO"¤d›˜4p=F˜¬ O˜"m˜"VFm›˜Fm›F’˜"m˜am¦"da=˜4p=F˜p˜O"ad’˜›p˜Fm›F˜"˜4p=F˜§a›^am˜›^F˜"=hama’›FF=˜ ›ahFp¤›˜am›F¦"d:˜›^F˜4^"mVF˜a’˜=FmaF=˜"m=˜›^F˜"VFm›˜Fh"am’˜am˜›^F˜4¤Fm›˜§pc˜ hp=F˜O˜›^F˜"VFm›˜=a"dF=˜"˜ :˜›^F˜"VFm›˜^F"’˜"m˜am›F4Fz›˜›pmF˜O˜›^F˜"VFm›˜ zF’’F=˜›^F˜ ˜*¤››pm:˜›^F˜ ˜d"hz˜Od¤››F’˜"m=˜›^Fm˜VpF’˜="c˜|p˜daV^›’˜ ’›F"=ad©˜aO˜›^F˜"VFm›˜§"’˜"dF"=©˜am˜ ˜§a›^˜"˜=aOOFFm›˜F"’pm˜4p=F} Requested reason codes O˜©p¤˜^"¦F˜"=hama’›FF=˜F„¤F’›F=˜F"’pm˜4p=F’:˜"VFm›’˜mFF=˜mp›˜Fm›F˜"˜4p=F˜ ›p˜Fm›F˜ ˜§pc˜hp=F˜p˜dpV˜p¤›˜ VFm›’˜4"m˜Fm›F˜›^F˜4p=F’˜¬˜I˜n˜O˜"m˜ "VFm›˜Fm›F’˜"m˜am¦"da=˜4p=F˜p˜O"ad’˜›p˜Fm›F˜"˜4p=F˜§a›^am˜›^F˜›ahFp¤›˜am›F¦"d:˜ ›^F˜"VFm›˜Fm›F’˜ ˜§pc˜hp=F˜p˜dpV’˜p¤›˜§a›^˜=FO"¤d›˜4p=F˜¬ Entering AUX work mode m˜"VFm›˜4"m˜Fm›F˜"m˜...
Page 134 All manuals and user guides at all-guides.com "dd˜ Fm›F Default code FO"¤d›˜4p=F˜¬˜a’˜¤’F=˜§^Fm˜›^F˜’©’›Fh˜z¤›’˜"m˜"VFm›˜am›p˜ ˜§pc˜hp=F˜p˜ dpV’˜›^F˜"VFm›˜p¤›˜§a›^p¤›˜›^F˜am¦pd¦FhFm›˜pO˜›^F˜"VFm›˜ p˜F¨"hzdF9 ^Fm˜"m˜"VFm›˜dpV’˜am˜"m=˜a’˜z¤›˜am›p˜ ˜hp=F ^Fm˜"m˜"VFm›˜h"cF’˜p˜F4Fa¦F’˜"˜mpm_ ˜4"dd˜Oph˜›^F˜"¦"ad"*dF˜’›"›F ^Fm˜"˜4"dd˜a’˜F=aF4›F=˜"’˜"˜F’¤d›˜pO˜F=aF4›apm˜pm˜p˜ m’§F˜| }˜ "m=˜›^F˜"VFm›˜a’˜dpVVF=˜p¤›˜p˜z¤›˜am›p˜ ˜hp=F ^Fm˜"VFm›˜’cadd˜"’’aVmhFm›’˜"F˜4^"mVF=˜§^adF˜"m˜"VFm›˜a’˜’›"OOF=˜|›^F˜ ’©’›Fh˜"¤›ph"›a4"dd©˜dpV’˜›^F˜"VFm›˜p¤›˜"m=˜*"4c˜am} ^Fm˜"m˜"VFm›˜Op4F’˜"˜dpVp¤›˜§a›^p¤›˜Fm›FamV˜"˜4p=F˜|Op˜F¨"hzdF:˜*©˜ z¤ddamV˜›^F˜^F"=’F›} ^Fm˜"m˜"VFm›˜§^p˜a’˜F„¤F’›F=˜›p˜Fm›F˜"˜F"’pm˜4p=F˜O"ad’˜›p˜Fm›F˜"˜ ¦"da=˜4p=F˜§a›^am˜›^F˜s¬_’F4pm=˜›ahFp¤›˜zFap= ^Fm˜"m˜"VFm›˜§a›^˜F„¤F’›F=˜F"’pm˜4p=F’˜Fm›F’˜o˜p˜( Considerations O˜"m˜"VFm›˜am˜ ¤›p_m˜p˜"m¤"d_m˜§pc˜hp=F˜=a"d’˜›^F˜dpVp¤›˜ ˜*¤›˜ O"ad’˜›p˜Fm›F˜"˜F"’pm˜4p=F˜"m=˜dpVp¤›˜F"’pm˜4p=F’˜"F˜Op4F=:˜›^F˜"VFm›˜ a’˜F›¤mF=˜›p˜›^F˜"¦"ad"*dF˜’›"›F˜ ˜4"dd’˜"F˜=Fda¦FF=˜F¦Fm˜aO˜›^F˜"VFm›˜ ^"’˜dFO›˜›^F˜z^pmF˜p˜zF¦Fm›˜›^a’:˜*F˜4F›"am˜›^"›˜"VFm›’˜Fm›F˜ ˜p˜ ˜§pc˜hp=F˜*FOpF˜dpVVamV˜p¤› ^Fm˜"m˜"VFm›˜4^"mVF’˜›p˜...
Page 135 All manuals and user guides at all-guides.com F"’pm˜ p=F’ Interactions **F¦a"›F=˜ a"damV p¤˜4"m˜zpV"h˜ ’˜Op˜ ˜§pc˜hp=F˜p˜dpVp¤›˜§a›^˜p˜§a›^p¤›˜"m˜ "’’p4a"›F=˜F"’pm˜ p=F˜pm˜"¤›ph"›a4_=a"d˜*¤››pm’˜p˜am˜"**F¦a"›F=_=a"d˜ da’›’˜ ›˜›^F˜F"’pm˜4p=F˜zphz›:˜§^Fm˜"m˜"VFm›˜’FdF4›’˜"m˜ "**F¦a"›F=_=a"d˜p˜"¤›ph"›a4_=a"d˜*¤››pm:˜›^F˜Oa’›˜=aVa›˜pO˜›^F˜*¤››pm˜a’˜ ›"cFm˜"’˜›^F˜F"’pm˜4p=F VFm›’˜am˜¤d›azdF˜cadd’ ^Fm˜"m˜"VFm›˜§^p˜a’˜"’’aVmF=˜›p˜h¤d›azdF˜’cadd’˜Fm›F’˜ ˜§pc˜hp=F˜ §a›^˜"˜F"’pm˜4p=F:˜›^F˜"VFm›˜Fm›F’˜ ˜§pc˜Op˜"dd˜pO˜^a’˜p˜^F˜’cadd’˜ §a›^˜›^F˜’"hF˜F"’pm˜4p=F ˜"ddp§’˜"˜^p’›˜›p˜dpV˜"m˜"VFm›˜p¤›˜"m=˜zd"4F˜"m˜"VFm›˜am˜ ˜§pc˜ hp=F˜§a›^˜"˜F"’pm˜4p=F˜^F˜^p’›˜4"m˜„¤F©˜›^F˜"VFm›Œ’˜4¤Fm›˜§pc˜ hp=F˜"m=˜F4Fa¦F˜›^F˜F"’pm˜4p=F˜"’’p4a"›F=˜§a›^˜›^F˜ ˜§pc˜hp=F ¤›p_ ¦"ad"*dF˜zda›˜ ^F˜’©’›Fh˜dpV’˜ ˜"VFm›’˜p¤›˜Op˜F=aF4›apm˜pm˜p˜ m’§F˜§a›^˜›^F˜ =FO"¤d›˜F"’pm˜4p=F "’a4˜ "dd˜"m"VFhFm›˜©’›Fh ›"›a’›a4’˜"*p¤›˜...
Page 136: Redirection On No Answer
All manuals and user guides at all-guides.com "dd˜ Fm›F Redirection on No Answer F=aF4›apm˜pm˜p˜ m’§F˜| }˜F=aF4›’˜"˜amVamV˜ ˜’zda›˜p˜’cadd˜4"dd˜p˜ aF4›˜ VFm›˜ "dd˜"O›F˜"m˜"=hama’›FF=˜m¤h*F˜pO˜amV’˜ ˜zF¦Fm›’˜"m˜ ¤m"m’§FF=˜4"dd˜Oph˜amVamV˜am=FOama›Fd©˜^F˜4"dd˜4"m˜F=aF4›˜Fa›^F˜›p˜›^F˜’zda›˜ p˜’cadd˜›p˜*F˜"m’§FF=˜*©˜"mp›^F˜"VFm›˜p˜›p˜"˜ ˜Op˜"d›Fm"›a¦F˜4"dd˜^"m=damV˜ aF4›˜ VFm›˜ "dd’˜p¤›F˜›p˜›^F˜"VFm›Œ’˜4p¦F"VF˜z"›^:˜p˜›p˜"˜ ˜aO˜mp˜4p¦F"VF˜ z"›^˜a’˜"=hama’›FF= p¤˜h¤’›˜^"¦F˜ ˜Fm"*dF=˜›p˜¤’F˜ ˜ =hama’›F˜ ˜Op˜F"4^˜ ˜’zda›˜ ^¤m›˜Vp¤z˜"’˜F„¤aF=˜ ˜4"m˜*F˜¤’F=˜am˜ ¤›p_ ¦"ad"*dF˜zda›’˜| }:˜p˜am˜ ’zda›’˜"m=˜’cadd’˜§a›^˜"VFm›’˜pzF"›amV˜am˜"m¤"d_m˜§pc˜hp=F˜...
Page 137 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F Detailed description ^Fm˜ ˜a’˜am¦pcF=˜Op˜"˜4"dd:˜›^F˜’©’›Fh9 d"4F’˜"m˜"VFm›˜am˜ ˜§pc˜hp=F:˜"m=˜›^¤’˜¤m"¦"ad"*dF˜›p˜F4Fa¦F˜4"dd’˜ Oph˜p›^F˜’zda›’˜p˜’cadd’˜m˜"m˜ :˜›^F˜"VFm›˜a’˜dpVVF=˜p¤› F=aF4›’˜’zda›˜p˜’cadd˜4"dd’˜*"4c˜›p˜›^F˜’zda›˜p˜’cadd˜p˜"=hama’›FF=˜ F=aF4›F=˜4"dd’˜"F˜F„¤F¤F=˜"›˜›^F˜^aV^F’›˜zapa›©˜’p˜›^"›˜›^F©˜"F˜ =a’›a*¤›F=˜*FOpF˜"m©˜p›^F˜’zda›˜p˜’cadd˜4"dd’˜FF˜ ‘‘RONA Routing ˜Op˜hpF˜amOph"›apm˜"*p¤›˜4"dd˜F=aF4›apm Sequences’’ on page 1-125 Fm=’˜"˜hF’’"VF˜›p˜ ˜ ^Fm˜"˜ ˜›ahFp¤›˜p44¤’:˜›^F˜p"m’_"d›˜d"hz˜Op˜›^F˜’zda›—’cadd˜daV^›’˜ ’›F"=ad©˜^F˜’¤zF¦a’p˜zF’’F’˜›^F˜p"m’_"d›˜*¤››pm˜›p˜=a’zd"©˜›^F˜dpVam˜ ˜p˜›^F˜F¨›Fm’apm˜"m=˜m"hF˜pO˜›^F˜d"’›˜"VFm›˜›ahF=˜p¤›˜§a›^˜ ˜ F4p=’˜›^F˜F=aF4›apm˜am˜ ˜p˜ ˜FF˜ ‘‘Using BCMS/CMS reports ˜Op˜"==a›apm"d˜amOph"›apm with RONA’’...
Page 138 All manuals and user guides at all-guides.com "dd˜ Fm›F CALL VECTOR 01 wait-time 0 secs hearing ringback 02 converse-on split... (VRU returns the digit “1” as a return code followed by additional digits for the application) 03 collect 1 digits after announcement none 04 goto step 6 if digits = "1"...
Page 139 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F RONA Routing Sequences ˜"m=˜ ˜=F’4a*F˜^p§˜ ˜F=aF4›’˜’zda›˜p˜’cadd˜4"dd’˜"m=˜ Table 1-33 Table 1-34 aF4›˜ VFm›˜4"dd’ Table 1-33. RONA Routing Sequence for Direct Agent Calls Redirection Destination Explanation p¦F"VF˜z"›^ aF4›˜ VFm›˜4"dd’˜F=aF4›˜›p˜"˜4p¦F"VF˜z"›^:˜aO˜ pmF˜F¨a’›’˜apa›©˜4"dd’˜=p˜mp›˜p¤›F˜›p˜4p¦F"VF ˜ O˜mp˜4p¦F"VF˜z"›^˜F¨a’›’˜*¤›˜"˜ ˜a’˜...
Page 140 All manuals and user guides at all-guides.com "dd˜ Fm›F Using BCMS/CMS reports with RONA p¤˜4"m˜¤’F˜ ˜"m=˜ ˜Fzp›’˜›p˜=F›FhamF˜§^a4^˜"VFm›’˜^"=˜ ˜ ›ahFp¤›’˜"m=˜^p§˜4"dd’˜§FF˜F=aF4›F= a›^˜¢˜"m=˜d"›F˜FdF"’F’˜pO˜ :˜›^F˜F¨4Fz›apm˜Fzp›˜da’›’˜"VFm›’˜§^p˜§FF˜ ›ahF=˜p¤›˜"m=˜h"=F˜¤m"¦"ad"*dF˜a›^˜ ˜"m=˜F"daF˜FdF"’F’˜pO˜ :˜©p¤˜ 4"m˜=F›FhamF˜§^a4^˜"VFm›’˜§FF˜am˜ ˜§pc˜hp=F˜p˜dpVVF=_p¤›˜§a›^˜ a›^˜˜ :˜©p¤˜4"m˜¤’F˜›^F˜F"d_›ahF˜‰zda›˜›"›¤’Š˜Fzp›˜›p˜’FF˜§^a4^˜"VFm›’˜ "F˜am˜ ˜§pc˜hp=F:˜*¤›˜©p¤˜mFF=˜"˜4¤’›ph˜Fzp›˜›p˜’FF˜dpVVF=_p¤›˜"VFm›’ a›^˜ :˜¤’F˜ ˜›p˜4F"›F˜"˜da’›˜pO˜¤m’›"OOF=˜"VFm›’˜Op˜›^F˜’zda›˜›p˜’FF˜§^a4^˜ "VFm›’˜"F˜dpVVF=˜p¤›˜|Op˜ ˜"zzda4"›apm’}˜a›^˜ :˜da’›˜"VFm›_dpVama=˜ ’zF4aO©amV˜¤m’›"OOF=˜"m=˜ ˜K˜©F’ a›^˜ :˜"VFm›’Œ˜4^"mVF’˜›p˜ ˜§pc˜hp=F˜"zzF"’˜am˜›^F˜ ˜zda›˜...
Page 141 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F ’F˜ ˜p¦F˜ VFm›’˜›p˜hp¦F˜¤z˜›p˜¢˜"VFm›’˜"›˜"˜›ahF˜am›p˜"˜=F=a4"›F=˜ ¤m¤’F=˜’zda›—’cadd˜"m=˜›^Fm˜hp¦F˜›^F˜"VFm›’˜*"4c˜am›p˜›^F˜ ˜’zda›—’cadd˜ p¤˜4"m˜’F›˜›^a’˜¤z˜¤’amV˜›^F˜›ahF›"*dF˜pm˜"˜h"m¤"d_’4^F=¤dF=˜*"’a’˜›p˜ "4›a¦"›F˜§^Fm˜›^F˜˜^"’˜*FFm˜F’›pF=˜›p˜’F¦a4F˜"O›F˜"˜O"ad¤F ’F˜ ˜›p˜dpV˜›^F˜dpVVF=_p¤›˜"VFm›’˜*"4c˜am˜¦a"˜ ˜dpVam˜F„¤F’›˜ hF’’"VF’ Considerations ˜4"m˜›ahFp¤›˜§^adF˜"m˜"VFm›˜a’˜"4›¤"dd©˜"›˜›^F˜›Fham"d˜aO˜›^F˜"VFm›˜ =pF’˜mp›˜"m’§F˜’ppm˜Fmp¤V^˜p˜^"’˜’FdF4›F=˜"mp›^F˜§pc˜hp=F˜§^adF˜"˜ 4"dd˜a’˜amVamV˜ ˜^"m=dF’˜›^F˜4"dd˜"’˜¤’¤"d:˜h"camV˜›^F˜"VFm›˜ ¤m"¦"ad"*dF˜a›^˜ ˜’zda›’:˜"VFm›’˜"›˜h¤d›aO¤m4›apm˜›Fham"d’˜cmp§˜›^"›˜ ›^F©˜^"¦F˜*FFm˜h"=F˜¤m"¦"ad"*dF˜§^Fm˜›^F©˜’FF˜›^F˜ _pc˜d"hz˜da›˜ ^F©˜zF’’˜›^F˜ ¤›p_m˜p˜"m¤"d_m˜*¤››pm˜›p˜*F4phF˜"¦"ad"*dF zF4aO©˜"˜4p¦F"VF˜z"›^˜p˜ ˜Op˜F=aF4›apm˜Op˜mpm¦F4›p_4pm›pddF=˜ ’zda›’˜p˜Op˜pVa4"d˜ VFm›˜ ’˜§a›^˜ ˜ aF4›˜ VFm›˜ "dd’˜›p˜Fm’¤F˜›^"›˜ 4"dd’˜"F˜"d§"©’˜F=aF4›F= Interactions ’F˜...
Page 142 All manuals and user guides at all-guides.com "dd˜ Fm›F VFm›˜dpVp¤› m˜"VFm›˜4"m˜dpV˜p¤›˜Oph˜"˜h¤d›aO¤m4›apm˜’F›˜§^adF˜"m˜ ˜4"dd˜’¤*bF4›˜›p˜ ˜a’˜amVamV˜›^F˜’F›˜p§F¦F:˜aO˜›^F˜"VFm›˜dpV’˜p¤›˜*FOpF˜ ˜›ahF’˜ p¤›:˜ ˜›ahamV˜a’˜4"m4FdF=:˜"m=˜ ˜F=aF4›apm˜"m=˜mp›aOa4"›apm˜ p44¤˜ahhF=a"›Fd© VFm›˜§pc˜hp=F’ O˜"m˜"VFm›˜zF’’F’˜›^F˜ ˜*¤››pm˜§a›^˜"m˜ ˜4"dd˜amVamV:˜›^F˜4^"mVF˜ F„¤F’›˜a’˜zFm=amV˜O˜›^F˜"VFm›˜^"’˜"˜zFm=amV˜4^"mVF˜›p˜ ˜*FOpF˜"˜ ˜›ahFp¤›˜p44¤’˜pm˜"˜amVamV˜ ˜4"dd:˜ ˜›ahamV˜4pm›am¤F’˜ ›˜ ›ahFp¤›:˜›^F˜4"dd˜a’˜F=aF4›F=:˜ ˜a’˜mp›aOaF=:˜"m=˜›^F˜"VFm›˜a’˜zd"4F=˜am˜ ˜§pc˜|p¦Fa=amV˜›^F˜zFm=amV˜ ˜F„¤F’›} O˜"m˜"VFm›˜zF’’F’˜›^F˜ _pc˜*¤››pm˜§a›^˜"m˜ ˜4"dd˜amVamV:˜›^F˜ 4^"mVF˜F„¤F’›˜a’˜zFm=amV˜a›^˜ ˜’zda›’:˜’am4F˜›^F˜ ˜›ahF_p¤›˜ 4^"mVF’˜›^F˜’›"›F˜›p˜...
Page 143 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F p¤˜4"m˜"’’aVm˜ ˜›p˜›^F’F˜’zda›’˜›p˜=F›F4›˜O"ad¤F˜4pm=a›apm’˜am˜›^F˜ ’"hF˜h"mmF˜"’˜mpm_ ˜˜"zzda4"›apm’˜ ˜=pF’˜mp›˜mp›aO©˜ ˜pO˜ ˜§pc˜hp=F˜4^"mVF’˜ ˜ ˜4"mmp›˜ „¤F©˜›p˜=F›FhamF˜›^F˜’›"›F’˜pO˜a›’˜zp›’˜ p¤˜h¤’›˜F’›pF˜zp›’˜h"m¤"dd©˜ "O›F˜"˜O"ad¤F˜¦a"˜ ˜h"m"VFhFm›˜’4FFm’˜ phzdF›F˜O"ad¤F˜a’˜ "¤›ph"›a4"dd©˜F’›pF=˜§^Fm˜ ˜Fama›a"da«F’˜ ˜ Table 1-35 =F’4a*F’˜ ˜F¦Fm›’˜›^"›˜›^F˜’§a›4^˜’Fm=’˜›^F˜"=b¤m4›˜Op˜¦"ap¤’˜ ’›"VF’˜pO˜›^F˜ ˜4"dd˜...
Page 144 All manuals and user guides at all-guides.com "dd˜ Fm›F ^Fm˜"˜4"dd˜a’˜F=aF4›F=˜¦a"˜ ˜F=aF4›˜ "dd:˜›^F˜ ˜›ahF˜a’˜ 4"m4FdF= ››Fm="m›˜F›¤m˜4"dd O˜"m˜"››Fm="m›˜F¨›Fm=’˜"˜4"dd˜›p˜"m˜ ˜’zda›˜p˜ ˜Op˜§^a4^˜›^F˜F›¤m˜ 4"dd˜›ahF˜a’˜mp›˜"4›a¦"›F=:˜›^F˜4"dd˜=pF’˜mp›˜am›F"4›˜§a›^˜ ˜^F˜ ››Fm="m›˜F›¤m˜ "dd˜ahF˜a’˜mp›˜’F›˜aO˜"m˜"››Fm="m›˜F¨›Fm=’˜›^F˜4"dd˜›p˜ "mp›^F˜"››Fm="m›˜ ˜"m’OF ˜"zzdaF’˜›p˜"˜4"dd˜›"m’OFF=˜*©˜ ˜›p˜"m˜ ˜’zda›˜ ˜F=aF4›F=˜4"dd˜›p˜ ˜=pF’˜mp›˜Vp˜›p˜’zda›˜p˜"VFm›˜4p¦F"VF˜"O›F˜a›˜a’˜ ›"m’OFF=˜p¤›˜pO˜ ˜O˜ ˜›ahF’˜p¤›˜pm˜›^a’˜›©zF˜pO˜4"dd:˜›^F˜4"dd˜ 4"mmp›˜*F˜F=aF4›F= ¤›ph"›a4˜"m’§FamV O˜"m˜"VFm›˜§a›^˜"¤›ph"›a4˜"m’§FamV˜F4Fa¦F’˜"˜4"dd˜§a›^˜«az˜›pmF˜am’›F"=˜...
Page 145 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F I O˜ ˜"zzdaF’˜›p˜"m˜ ˜4"dd˜›^"›˜§"’˜"˜zF¦ap¤’d©_F=aF4›F=˜ 4p¦F"VF˜4"dd˜|Op˜F¨"hzdF:˜›^F˜ ˜’zda›˜§"’˜›^F˜’F4pm=˜zpam›˜am˜ ›^F˜4p¦F"VF˜z"›^}:˜›^F˜4"dd˜a’˜F=aF4›F=˜›p˜›^F˜mF¨›˜4p¦F"VF˜zpam›˜ am˜›^F˜zam4az"dŒ’˜4p¦F"VF˜z"›^˜aO˜›^F˜4"dd˜4"mmp›˜*F˜F„¤F¤F=˜›p˜ ›^F˜ ˜’zda›˜^F˜¤*’F„¤Fm›˜F=aF4›apm— ˜p˜ m’§F˜ ›ahF˜a’˜F’F› I O˜mp˜p›^F˜zpam›˜am˜›^F˜4p¦F"VF˜z"›^˜F¨a’›’˜p˜p›^F˜zpam›’˜"F˜ ¤m"¦"ad"*dF:˜›^F˜’zda›_4p¦FF=˜4"dd˜›^"›˜4"mmp›˜*F˜F„¤F¤F=˜p˜›^F˜ =aF4›_"VFm›_4p¦FF=˜4"dd˜F4Fa¦F’˜4"dd_4"mmp›_*F_F=aF4›F=˜ ^"m=damV "dd˜ F›"ad˜F4p=amV˜| ^Fm˜"m˜"VFm›˜a’˜"’’aVmF=˜›p˜*F˜F4p=F=˜pm˜›^F˜ ˜F4p=˜"’˜›^F˜ 4"ddF=˜m¤h*F:˜›^F˜ ˜F=aF4›F=_›p˜"m’§FamV˜=F’›am"›apm˜a’˜F4p=F=˜ "’˜›^F˜Oam"d˜4"ddF=˜m¤h*F˜ p¤˜4"m˜"=hama’›F˜ ˜›p˜F4p=˜›^F˜ :˜›^F˜ ^¤m›˜Vp¤z:˜p˜›^F˜"m’§FamV˜"VFm›˜"’˜›^F˜4"ddF=˜m¤h*F "dd˜ p§"=amV˜ dd O˜"m˜"=b¤m4›˜...
Page 146 All manuals and user guides at all-guides.com "dd˜ Fm›F "ddamV— "ddF=˜¤h*F˜ a’zd"© ˜4"dd˜›p˜"˜’zda›˜›^"›˜ ˜F=aF4›’˜a’˜’ahad"˜›p˜"˜=aF4›˜4"dd˜›p˜›^F˜’zda›˜O˜ ›^F˜4"dd˜VpF’˜›p˜4p¦F"VF:˜›^F˜=F’›am"›apm˜=a’zd"©˜dppc’˜dacF˜a›˜=pF’˜Op˜"˜ mph"d˜4p¦FF=˜4"dd m˜am›Fm"d˜p˜ ˜4"ddF˜›p˜"m˜ ˜^¤m›˜Vp¤z˜p˜ ˜’FF’˜=a’zd"©F=˜›^F˜ ^¤m›_Vp¤z˜p˜ ˜m"hF˜"m=˜F¨›Fm’apm˜^a’˜=a’zd"©˜Fh"am’˜§^Fm˜›^F˜ 4"dd˜amV’˜"m˜"VFm›˜ ˜ aF4›˜ VFm›˜4"dd˜|§a›^˜ }˜ama›a"›F=˜"›˜"˜z^pmF˜ =a’zd"©’˜›^F˜"VFm›˜m"hF˜"m=˜dpVa4"d˜ ˜§^Fm˜›^F˜4"dd˜amV’˜›^F˜"VFm›Œ’˜ ›Fham"d˜O˜›^F˜ _’zda›˜p˜ aF4›˜ VFm›˜4"dd˜VpF’˜›p˜4p¦F"VF:˜›^F˜m"hF˜ Fh"am’:˜*¤›˜›^F˜F¨›Fm’apm˜p˜dpVa4"d˜ ˜zp›apm˜4^"mVF’˜›p˜‰4p¦FŠ˜^a’˜ "d’p˜^"zzFm’˜§^Fm˜ ˜F=aF4›’˜"˜4"dd Fd"©˜"mmp¤m4FhFm›’ Fd"©˜"mmp¤m4FhFm›’˜"’’aVmF=˜›p˜mpm_¦F4›p_4pm›pddF=˜’zda›’˜"F˜ "zzdaF=˜›p˜F„¤F¤F=˜ ˜4"dd’˜"’˜¤’¤"d˜Op˜F=aF4›F=˜4"dd’ aF4›˜...
Page 147 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F m*p¤m=˜ "dd˜"m"VFhFm›˜| } ˜"zzdaF’˜›p˜ _h"m"VF=˜4"dd’˜›^"›˜amV˜"m˜"VFm›˜am˜"m˜ ˜’zda›˜ §a›^˜ ˜"’’aVmF= F’’"VF˜ Fm›F—F¦F˜F¦a4F p¤˜4"m˜"’’aVm˜ ˜›p˜F’’"VF˜ Fm›F—F¦F˜ ˜’zda›’ ¤d›azdF˜ "dd˜"m=damV˜| } O˜"m˜ ˜"VFm›˜^"’˜"˜4"dd˜"4›a¦F˜p˜pm˜^pd=˜"m=˜›^F˜F=aF4›apm˜pm˜p˜ m’§F˜›ahF˜F¨zaF’˜Op˜"mp›^F˜amVamV˜ ˜4"dd:˜›^F˜amVamV˜4"dd˜a’˜ F=aF4›F=˜›p˜›^F˜’zda›—’cadd˜p˜"=hama’›FF=˜ ˜^Fm˜›^F˜4"dd˜F=aF4›’:˜ ›^F˜"VFm›˜a’˜mp›˜h"=F˜¤m"¦"ad"*dF:˜*¤›˜a’˜zd"4F=˜am˜›^F˜„¤F¤F˜pO˜"¦"ad"*dF˜ "VFm›’ ¤’a4_pm_pd=˜"44F’’˜I˜¤’a4˜pm˜"m’OFF=˜›¤mc˜4"dd ¤mc˜4"ddF’˜§^p˜"F˜›"m’OFF=˜›p˜"mp›^F˜=F’›am"›apm˜4pm›am¤F˜›p˜^F"˜ "=hama’›FF=˜h¤’a4˜|p˜’adFm4F}:˜mp›˜amV*"4c:˜§^adF˜›^F˜4"dd˜amV’˜^a’˜ "zzdaF’˜§^adF˜›^F˜›"m’OFF=˜4"dd˜„¤F¤F’˜›p˜"˜’zda› O˜›^F˜›¤mc˜4"dd˜|"m˜ ˜4"dd˜p˜...
Page 148 All manuals and user guides at all-guides.com "dd˜ Fm›F pa4F˜F’zpm’F˜m›FV"›apm˜|} p¤˜4"m˜"’’aVm˜ ˜›p˜4pm¦F’F˜’zda›’˜ ˜›ahamV˜"zzdaF’˜›p˜4"dd’˜ ›^"›˜"˜4pm¦F’F_pm˜4phh"m=˜„¤F¤F’˜"m=˜=Fda¦F’˜ ˜›ahamV˜a’˜ 4"m4FdF=˜aO˜"˜4"dd˜a’˜=Fda¦FF=˜›p˜"m˜"VFm›˜am˜"mp›^F˜’zda›˜›p˜§^ph˜›^F˜ ’©’›Fh˜zF¦ap¤’d©˜›aF=˜›p˜„¤F¤F˜"˜4"dd˜ ˜am›F"4›’˜§a›^˜"˜4pm¦F’F˜’zda›˜›^"›˜a’˜"m˜ ˜dacF˜"m©˜p›^F˜ O˜ ˜h¤’›˜F=aF4›˜"˜4"dd˜›p˜"m˜"VFm›˜zp›˜am˜"˜4pm¦F’F˜’zda›˜"m=˜›^F˜ „¤F¤F˜a’˜O¤dd˜p˜"dd˜ ˜"VFm›’˜"F˜dpVVF=˜p¤›:˜›^F˜4"dd˜a’˜zp4F’’F=˜*©˜›^F˜ mF¨›˜¦F4›p˜’›Fz˜§^adF˜›^F˜4"ddF˜4pm›am¤F’˜›p˜^F"˜›^F˜zF¦ap¤’˜¦F4›p˜ OFF=*"4c Interactions with other ringing call timers F¦F"d˜OF"›¤F’˜›ahF˜›^F˜amVamV˜§^Fm˜"m˜ ˜4"dd˜a’˜=Fda¦FF=˜›p˜"m˜"VFm›˜ p¤˜ 4"m˜¤’F˜ Œ’˜›ahF˜am˜4pmb¤m4›apm˜§a›^˜p›^F˜›ahF’ NOTE: ^F˜›ahF˜›^"›˜F¨zaF’˜Oa’›˜"zzdaF’˜›p˜›^F˜4"dd˜ ˜a’˜4"m4FdF=˜aO˜"m©˜pO˜ ›^F˜p›^F˜›ahF’˜F¨zaF’˜Oa’›:˜F¨4Fz›˜am˜›^F˜4"’F˜pO˜4p¦F"VF˜›ahF’˜...
Page 149 All manuals and user guides at all-guides.com F=aF4›apm˜pm˜p˜ m’§F Table 1-37. RONA/Timer Interaction RONA Timer Timeout Restarted After Redirection? zda›˜ ›pzzF= O˜F„¤F¤F=˜p˜=Fda¦FF=˜›p˜"mp›^F˜"VFm› p¦FamV˜ ›pzzF= O˜F=aF4›’˜›p˜4p¦FamV˜zpam› VFm›˜ ›pzzF= O˜4p¦F’˜›p˜ aF4›˜ VFm›˜§a›^˜4p¦F"VF pm›am¤F’ — ›pzzF= O˜amVamV˜=F’›am"›apm˜p˜ ˜F=aF4›apm˜ O"ad’ O˜©p¤˜§"m›˜ ˜mp›aOa4"›apm˜"m=˜F=aF4›apm:˜’F›˜›^F˜m¤h*F˜pO˜amV’˜|p˜...
Page 150: Service Observing
All manuals and user guides at all-guides.com "dd˜ Fm›F Service Observing F¦a4F˜*’F¦amV˜"ddp§’˜"˜’zF4aOaF=˜¤’F:˜’¤4^˜"’˜"˜’¤zF¦a’p:˜›p˜p*’F¦F˜p˜ hpma›p˜"mp›^F˜¤’FŒ’˜4"dd’˜m˜›^a’˜’F4›apm:˜‰p*’F¦FŠ˜FOF’˜›p˜›^F˜’¤zF¦a’p˜ §^p˜a’˜p*’F¦amV˜4"dd’˜‰ VFm›Š˜FOF’˜›p˜›^F˜›Fham"d:˜"››Fm="m›:˜p˜dpVa4"d˜"VFm›˜ *FamV˜p*’F¦F=˜ ˜¦F4›p˜=aF4›p©˜m¤h*F˜| }˜4"dd˜4"m˜"d’p˜*F˜p*’F¦F=˜ *’F¦F’˜4"m˜p*’F¦F˜am˜da’›Fm_pmd©˜p˜da’›Fm_"m=_›"dc˜hp=F p›F˜›^"›˜©p¤˜’F›˜¤z˜F¦a4F˜*’F¦amV˜›p˜p*’F¦F˜"˜z"›a4¤d"˜F¨›Fm’apm:˜mp›˜"dd˜ 4"dd’˜›p˜"dd˜F¨›Fm’apm’˜"›˜"˜›Fham"d NOTE: F¦a4F˜*’F¦amV˜h"©˜*F˜’¤*bF4›˜›p˜OF=F"d:˜’›"›F:˜p˜dp4"d˜d"§’:˜¤dF’:˜p˜ FV¤d"›apm’˜p˜F„¤aF˜›^F˜4pm’Fm›˜pO˜pmF˜p˜*p›^˜pO˜›^F˜4"dd˜z"›aF’˜ "hada"a«F˜©p¤’FdO˜"m=˜4phzd©˜§a›^˜"dd˜"zzda4"*dF˜d"§’:˜¤dF’:˜"m=˜ FV¤d"›apm’˜*FOpF˜¤’amV˜›^a’˜OF"›¤F How to administer Service Observing Table 1-38. Required forms Form Field ©’›Fh˜""hF›F’˜ F¦a4F˜*’F¦amV˜| "’a4}˜I˜Op˜*"’a4˜p˜ ¤’›phF_z›apm’...
Page 151 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV Table 1-38. Required forms — Continued Form Field ›"›apm˜ ¤››pm— F"›¤F˜ ¤››pm˜ ’’aVmhFm›˜|*"’a4:˜ :˜ |h¤d›a"zzF""m4F} pVa4"d˜ VFm›˜ } I ˜’F¦_p*’¦˜ F"›¤F˜ 44F’’˜ p=F˜ F¦a4F˜*’F¦amV˜a’›Fm˜md©˜ 44F’’˜ p=F˜ |Fhp›F—*©˜ :˜ :˜pVa4"d˜ VFm›˜ } F¦a4F˜*’F¦amV˜a’›Fm—"dc˜ 44F’’˜ p=F˜ |Fhp›F—*©˜...
Page 152 All manuals and user guides at all-guides.com "dd˜ Fm›F Observing logical-agent IDs a›^˜ :˜"m˜p*’F¦F˜4"m˜p*’F¦F˜"VFm›’˜*"’F=˜pm˜›^Fa˜dpVa4"d_"VFm›˜ ˜"›^F˜ ›^"m˜›^Fa˜z^©’a4"d˜z^pmF˜^F˜p*’F¦F˜Fm›F’˜›^F˜dpVa4"d_"VFm›˜ ˜F¨›Fm’apm˜ m¤h*F˜pO˜"m˜"VFm›:˜§^p˜h¤’›˜*F˜dpVVF=˜am˜›p˜"˜z^pmF˜^F˜p*’F¦F˜4"m˜ hpma›p˜F¦F©˜ :˜zF’pm"d:˜"m=˜ aF4›˜ VFm›˜4"dd˜=Fda¦FF=˜›p˜p˜zd"4F=˜*©˜›^F˜ "VFm›:˜am4d¤=amV˜4"dd’˜zd"4F=˜›p˜›^F˜z^©’a4"d˜F¨›Fm’apm md©˜pmF˜p*’F¦F˜4"m˜p*’F¦F˜"˜z^©’a4"d˜›Fham"d˜"›˜pmF˜›ahF˜ m˜p*’F¦F˜ 4"mmp›˜p*’F¦F˜"˜dpVa4"d˜"VFm›˜ ˜F¨›Fm’apm˜"›˜"˜z^©’a4"d˜›Fham"d˜›^"›˜a’˜"dF"=©˜ *FamV˜p*’F¦F=˜acF§a’F:˜"m˜p*’F¦F˜4"mmp›˜p*’F¦F˜"˜z^©’a4"d˜F¨›Fm’apm˜›^"›˜ a’˜*FamV˜p*’F¦F=˜"’˜"˜dpVa4"d_"VFm›˜ ˜F¨›Fm’apm Observing VDNs p˜p*’F¦F˜"˜ :˜›^F˜p*’F¦F˜Fm›F’˜"˜’zF4aOa4˜ ˜F¨›Fm’apm˜"m=˜*a=VF’˜ pm›p˜4"dd’˜|pmF˜4"dd˜"›˜"˜›ahF}˜›^"›˜^"¦F˜’›"›F=˜¦F4›p˜zp4F’’amV˜Op˜›^"›˜ ˜ ^F˜p*’F¦F˜^F"’˜"dd˜›pmF’:˜4"dd˜zphz›amV:˜4"ddF˜=a"damV:˜"mmp¤m4FhFm›’:˜ h¤’a4:˜"m=˜’zFF4^˜›^"›˜›^F˜"VFm›˜"m=˜4"ddF˜^F"˜O˜"m˜p*’F¦F˜a’˜am˜"˜ ˜ "=hama’›FF=˜›p˜^F"˜ ˜pO˜aVam˜"mmp¤m4FhFm›’˜"m=˜^"’˜"˜ ˜FzF"›˜...
Page 153 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV Observing remotely or by FAC *’F¦F’˜4"m˜p*’F¦F˜4"dd’˜Oph˜"˜Fhp›F˜dp4"›apm˜p˜dp4"d˜›Fham"d˜¤’amV˜ F¦a4F˜*’F¦amV˜ ’˜^Fm˜p*’F¦amV˜Fhp›Fd©:˜p*’F¦F’˜h¤’›˜¤’F˜ ’˜ aOOFFm›˜ ’˜"F˜F„¤aF=˜Op˜da’›Fm_pmd©˜"m=˜da’›Fm—›"dc˜hp=F’˜^Fm˜p*’F¦amV˜ dp4"dd©˜p˜Fhp›Fd©˜*©˜ :˜›^F˜p*’F¦F˜4"mmp›˜›pVVdF˜*F›§FFm˜hp=F’˜^©’a4"d˜ F¨›Fm’apm’:˜dpVa4"d_"VFm›˜ ˜F¨›Fm’apm’:˜"m=˜ ’˜4"m˜*F˜p*’F¦F=˜Fhp›Fd© Fhp›F˜p*’F¦amV˜a’˜ama›a"›F=˜›^p¤V^˜Fhp›F˜ 44F’’˜p˜ "dd˜F4›pamV a›^˜Fhp›F˜ 44F’’:˜"m˜p*’F¦F˜"44F’’F’˜"˜’§a›4^˜¦a"˜"˜›¤mc˜Vp¤z˜ =F=a4"›F=˜›p˜Fhp›F˜ 44F’’˜p˜¦a"˜"˜ ˜›p˜›^F˜Fhp›F˜ 44F’’˜ F¨›Fm’apm˜Fhp›F˜p*’F¦amV˜§pc’˜§a›^˜"dd˜›©zF’˜pO˜ ˜›¤mc’:˜am4d¤=amV˜ _˜"m=˜›aF˜›¤mc’:˜"m=˜ ˜p¦F˜"m"dpV:˜s:˜p˜ a›^˜...
Page 154 All manuals and user guides at all-guides.com "dd˜ Fm›F Service Observing indicators ˜’^p§’˜VFmF"d˜F¦a4F˜*’F¦amV˜am=a4"›p’˜›^"›˜p*’F¦F’˜F4Fa¦F Table 1-39 Table 1-39. General Indications to Observer Condition Button Lamp Tone p›˜"4›a¦F "c pmF FmaF=˜"4›a¦"›apm pcFm˜Od¤››F m›F4Fz›—*¤’©—Fp=F 4›a¦"›F= ›F"=©—amcamV pmOah"›apm˜›pmF˜Opddp§F=˜*©˜ ’adFm4F˜p˜4pmmF4›apm˜›p˜4"dd *’F¦amV˜|da’›Fm˜pmd©} ›F"=© F"˜4"dd *’F¦amV˜|da’›Fm—›"dc} amcamV F"—›"dc˜pm˜4"dd m˜§"a›˜’›"›F d"’^...
Page 155 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV Table 1-40. Feedback When Activation Denied Condition State Lamp Tone p˜’¤4^˜F¨›Fm’apm =FmaF= *pcFm˜Od¤››F am›F4Fz› ¨›Fm’apm˜mp›˜p*’F¦"*dF =FmaF= *pcFm˜Od¤››F am›F4Fz› p›˜"ddp§F=˜ =FmaF= *pcFm˜Od¤››F am›F4Fz› ¨›Fm’apm˜^"’˜ "›"˜F’›a4›apm =FmaF= *pcFm˜Od¤››F am›F4Fz› ¨›Fm’apm˜^"’˜ ¨4d¤’apm˜ 4›a¦F =FmaF= *pcFm˜Od¤››F...
Page 156 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-41. Feedback When Activation Allowed — At Time of Activation Condition State Lamp Tone 4›a¦F_FdaVa*dF˜4"dd p*’F¦amV ’›F"=©—˜ 4pmOah"›apm˜›pmF˜Opddp§F=˜*©˜ §amcamV 4pmmF4›apm˜›p˜4"dd p˜"4›a¦F˜4"dd §"a›˜’›"›F Od"’^ 4pmOah"›apm˜›pmF˜Opddp§F=˜*©˜ ’adFm4F "dd˜amFdaVa*dF §"a›˜’›"›F Od"’^ 4pmOah"›apm˜›pmF˜Opddp§F=˜*©˜ ’adFm4F "dd˜^"’˜‰p˜...
Page 157 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV Table 1-42. Feedback When Activation Allowed — After Observe Activated — Continued Condition State Lamp Tone "dd˜^"’˜‰p˜*’F¦FŠ˜ §"a›˜’›"›F Od"’^ ’adFm4F ˜4"dd˜"dF"=©˜*FamV˜ §"a›˜’›"›F Od"’^ ’adFm4F p*’F¦F= p˜"4›a¦F˜FdaVa*dF˜4"dd §"a›˜’›"›F Od"’^ ’adFm4F daVa*dF˜ ˜4"dd p*’F¦amV ’›F"=©—˜...
Page 158 All manuals and user guides at all-guides.com "dd˜ Fm›F ^adF˜p*’F¦amV:˜›^F˜p*’F¦F˜’^p¤d=˜zF’’˜pmd©˜›^F˜Opddp§amV˜*¤››pm’9 "dd˜ zzF""m4F F¦a4F˜*’F¦amV p’a›apm˜ ¤’© ¤›p_4c›˜ ’’¤F FdF"’F˜| |^a’˜§add˜Fm=˜F¦a4F˜*’F¦amV} a=VF=˜ zzF""m4F ¤¨ada"©˜pc ¤F¤F˜›"›¤’˜| :˜:˜ :˜"m=˜ } ©’›Fh˜aV^›˜F¦a4F pd=˜|aVmpF=} SECURITY ALERT: General security ’F˜›^F˜Opddp§amV˜ ˜F’›a4›apm’˜›p˜zF¦Fm›˜¤m"¤›^pa«F=˜p*’F¦amV p˜›^F˜p*’F¦F:˜’F›˜›^F˜ Can Be An Observer ˜OaFd=˜pm˜›^F˜ ˜Oph˜›p˜ p˜›^F˜"VFm›˜›p˜*F˜p*’F¦F=:˜’F›˜›^F˜...
Page 159 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV Vector-initiated security ’F˜›^F˜Opddp§amV˜V¤a=FdamF’˜Op˜¦F4›p_ama›a"›F=˜p*’F¦amV ’F˜ "dd˜zphz›amV˜4phh"m=’˜am˜F¦a4F˜*’F¦amV˜¦F4›p’˜›p˜zp¦a=F˜ z"’’4p=F˜zp›F4›apm˜"m=˜daha›˜"44F’’˜›p˜’zF4aOa4˜=F’›am"›apm’˜p˜ ¦F4›p_¦FaOaF=:˜4"ddF_Fm›FF=˜=aVa›’ ’F˜ahF˜pO˜ "©— "©˜pO˜FFc˜4^F4c’˜am˜F¦a4F˜*’F¦amV˜¦F4›p’ F"›F˜"˜¦F4›p˜¤’F=˜F¨4d¤’a¦Fd©˜Op˜F¦a4F˜*’F¦amV O˜©p¤˜¤’F˜p¤›F_›p˜4phh"m=’˜›p˜p*’F¦F˜"˜ ˜F¨›Fm’apm:˜Fm’¤F˜›^F˜ F¨›Fm’apm˜^"’˜"m˜p*’F¦"*dF˜ O˜›^F˜p*’F¦F˜a’˜p*’F¦amV˜dp4"dd©:˜V"m›˜4"ddamV˜zFha’’apm˜›p˜›^F˜ p*’F¦F˜pm˜›^F˜ Œ’˜ m˜¦F4›p_ama›a"›F=˜F¦a4F˜*’F¦amV:˜›^F˜ ˜"’’aVmF=˜›p˜›^F˜ ˜¤’F=˜›p˜ ama›a"›F˜F¦a4F˜*’F¦amV:˜›^F˜ ˜"’’aVmF=˜›p˜›^F˜am›Fm"d˜4"ddF˜F¨›Fm’apm:˜"m=˜ ›^F˜ ˜"’’aVmF=˜›p˜"VFm›˜›p˜*F˜p*’F¦F=˜"F˜¤’F=˜›p˜=F›FhamF˜aO˜F¦a4F˜ *’F¦amV˜§add˜*F˜"ddp§F=˜O˜›^F˜"VFm›Œ’˜ ˜a’˜mp›˜p*’F¦"*dF:˜p*’F¦"›apm˜O"ad’˜ FV"=dF’’˜pO˜›^F˜ ˜p˜4"ddF˜ ˜^Fm˜"˜4"dd˜p¤›F’˜›^p¤V^˜h¤d›azdF˜ ’:˜ ›^F˜...
Page 160 All manuals and user guides at all-guides.com "dd˜ Fm›F Considerations Observability d›^p¤V^˜"m˜"VFm›˜4"m˜*F˜"˜hFh*F˜pO˜h¤d›azdF˜’zda›’˜p˜’cadd’:˜"m˜"VFm›˜4"m˜*F˜ p*’F¦F=˜*©˜pmd©˜pmF˜p*’F¦F˜"›˜"˜›ahF˜O˜›§p˜"VFm›’˜§a›^˜=aOOFFm›˜’¤zF¦a’p’˜ "F˜p*’F¦F=˜"m=˜pmF˜"VFm›˜4"dd’˜›^F˜p›^F:˜›^F˜paVam"›pŒ’˜’¤zF¦a’p˜p*’F¦F’˜ ›^F˜4"dd:˜"m=˜›^F˜p›^F˜’¤zF¦a’p˜a’˜zd"4F=˜am˜›^F˜§"a›˜’›"›F˜ m˜"››Fm="m›˜4"m˜*F˜p*’F¦F=˜*¤›˜4"mmp›˜*F˜"m˜p*’F¦F Ineligibility ˜4"dd˜›p˜"m˜"VFm›˜F¨›Fm’apm˜p˜ ˜a’˜amFdaVa*dF˜Op˜p*’F¦amV˜§^Fm˜›^F˜4"dd9 ’˜"dF"=©˜*FamV˜p*’F¦F= ’˜*FamV˜*¤’©_¦FaOaF= "’˜ "›"˜a¦"4©˜"4›a¦F "’˜ "›"˜F’›a4›apm˜"4›a¦F:˜a’˜4pmOFFm4F=˜§a›^˜"m˜F¨›Fm’apm˜›^"›˜^"’˜ "›"˜F’›a4›apm˜"4›a¦F:˜p˜a’˜"˜ ˜4"dd˜›^"›˜F"4^F=˜"m˜F¨›Fm’apm˜›^"›˜^"’˜ "›"˜F’›a4›apm˜"4›a¦F "’˜a¦"4©˜I˜"m¤"d˜ ¨4d¤’apm˜"4›a¦F:˜a’˜4pmOFFm4F=˜§a›^˜"m˜F¨›Fm’apm˜ ›^"›˜^"’˜a¦"4©˜I˜"m¤"d˜ ¨4d¤’apm˜"4›a¦F:˜p˜a’˜"˜ ˜4"dd˜›^"›˜F"4^F=˜ "m˜F¨›Fm’apm˜›^"›˜^"’˜a¦"4©˜I˜"m¤"d˜ ¨4d¤’apm˜"4›a¦F ’˜am˜"˜4pmOFFm4F˜§^FF˜"==amV˜›^F˜p*’F¦F˜F’¤d›’˜am˜hpF˜›^"m˜–˜ z"›aF’˜|’FF˜ ˜Op˜hpF˜=F›"ad˜pm˜ ‘‘Conferenced calls’’ on page 1-147 4pmOFFm4F’} ’˜"˜ _p*’F¦F=˜4"dd˜›^"›˜F"4^F’˜"m˜¤mp*’F¦"*dF˜F¨›Fm’apm˜p˜ ˜...
Page 161 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV Conferenced calls m˜p*’F¦F˜4"mmp›˜ama›a"›F˜"˜4pmOFFm4F˜§^adF˜p*’F¦amV O˜"m˜p*’F¦F=˜"VFm›˜4pmOFFm4F’˜"˜4"dd˜"m=˜›^F˜m¤h*F˜pO˜4pmOFFm4F=˜z"›aF’˜ a’˜dF’’˜›^"m˜–:˜›^F˜p*’F¦F˜a’˜zd"4F=˜am˜›^F˜§"a›˜’›"›F˜¤m›ad˜›^F˜4"dd˜a’˜4pmmF4›F=˜ ^Fm˜›^F˜p*’F¦F˜p*’F¦F’˜›^F˜4pmOFFm4F˜m˜"==a›apm:˜›^F˜p*’F¦F˜a’˜*a=VF=˜ pm›p˜"m©˜4"dd˜pm˜§^a4^˜›^F˜"VFm›˜*F4phF’˜"4›a¦F˜*FOpF˜›^F˜4pmOFFm4F˜a’˜ 4phzdF›F˜^Fm˜›^F˜4pmOFFm4F˜a’˜4phzdF›F:˜›^F˜p*’F¦F˜a’˜"V"am˜*a=VF=˜pm›p˜ ›^"›˜4"dd O˜"m˜p*’F¦F=˜"VFm›˜4pmOFFm4F’˜"˜4"dd˜"m=˜›^F˜m¤h*F˜pO˜4pmOFFm4F=˜z"›aF’˜ |am4d¤=amV˜›^F˜p*’F¦F}˜a’˜–:˜›^F˜4pmOFFm4F˜a’˜=FmaF= ˜4"dd˜›p˜"m˜p*’F¦F=˜ ˜4"mmp›˜*F˜hpma›pF=˜aO˜›^F˜p*’F¦F:˜4"ddF:˜"m=˜p›^F˜ z"›aF’˜*a=VF=˜pm›p˜›^F˜4"dd˜4pm’›a›¤›F’˜hpF˜›^"m˜–˜z"›aF’ O˜"˜4pmOFFm4F˜a’˜*FamV˜p*’F¦F=˜*F4"¤’F˜"m˜p*’F¦F=˜"VFm›˜Fm›FF=˜›^F˜ 4pmOFFm4F:˜§^Fm˜›^F˜"VFm›˜^"mV’˜¤z:˜›^F˜4pmOFFm4F˜a’˜mp˜dpmVF˜p*’F¦F=˜O˜"˜ 4pmOFFm4F˜a’˜*FamV˜p*’F¦F=˜*F4"¤’F˜"m˜p*’F¦F=˜ ˜4"dd˜Fm›FF=˜›^F˜ 4pmOFFm4F:˜p*’F¦amV˜4pm›am¤F’˜¤m›ad˜›^F˜4"dd˜a’˜p¤›F=˜›p˜"m˜¤mp*’F¦"*dF˜ =F’›am"›apm pmOFFm4F˜hFh*F’˜"F˜p*’F¦F=˜=¤amV˜"˜4pmOFFm4F˜FV"=dF’’˜pO˜›^Fa˜ ˜ ’F››amV˜ O˜"˜ ˜4"dd˜*FamV˜p*’F¦F=˜a’˜4pmOFFm4F=˜›p˜"m˜"VFm›˜4"dd˜*FamV˜p*’F¦F=:˜›^F˜ ˜p*’F¦F˜4pm›am¤F’˜›p˜p*’F¦F˜"m=˜›^F˜"VFm›˜p*’F¦F˜VpF’˜am›p˜§"a›˜’›"›F˜ O˜›§p˜p*’F¦F’˜|pO˜Fa›^F˜ ˜p˜"VFm›˜4"dd’}˜"F˜4pmOFFm4F=˜›p˜"˜4"dd:˜›^F˜Oa’›˜ p*’F¦F˜4pmOFFm4F=_am˜4pm›am¤F’˜›p˜p*’F¦F˜"m=˜›^F˜’F4pm=˜p*’F¦F˜VpF’˜ am›p˜›^F˜§"a›˜’›"›F˜ ˜p˜"VFm›˜4"dd˜p*’F¦F’˜^F"˜›^F˜amFdaVa*dF˜›pmF˜*FOpF˜ VpamV˜am›p˜§"a›˜’›"›F ^F˜’"hF˜¤dF’˜"zzd©˜§^Fm˜h¤d›azdF˜p*’F¦F’˜hpma›p˜›"m’OFF=˜4"dd’ Transferred calls...
Page 162 All manuals and user guides at all-guides.com "dd˜ Fm›F Interactions ˜4"dd˜›p˜"m˜p*’F¦F=˜ ˜4pm›am¤F’˜›p˜*F˜p*’F¦F=˜"O›F˜a›˜p¤›F’˜›p˜"m˜ "=b¤m4›˜ ˜4"dd˜4"m˜*F˜p¤›F=˜›p˜"˜F¦a4F˜*’F¦amV˜ ˜*©˜›^F˜"=b¤m4›˜ p¤›amV˜4phh"m=˜am˜›^F˜’"hF˜§"©˜›^"›˜a›˜4"m˜*F˜§a›^˜›^F˜p¤›F_›p˜ 4phh"m= ’’a’› ˜ ˜p*’F¦F˜4pm›am¤F’˜›p˜p*’F¦F˜"˜4"dd˜=¤amV˜"m˜"’’a’›˜pzF"›apm˜ ^F˜p*’F¦F˜p*’F¦F’˜›^F˜4"ddF˜pm˜^pd=˜"m=˜›^F˜4pmOFFm4F:˜§^Fm˜›^F˜ "VFm›˜4pmOFFm4F’˜›^F˜"’’a’›˜4"dd˜§a›^˜›^F˜ ˜4"dd ˜=pF’˜mp›˜Fzp›˜pm˜F¦a4F˜*’F¦amV˜ ˜Fzp›’˜’^p§˜mph"d˜ hF"’¤F=_4"dd˜"m=˜"VFm›˜"4›a¦a›©˜Fd"›F=˜›p˜F¦a4F˜*’F¦amV˜4"dd’˜^Fm˜ "˜z^©’a4"d˜"VFm›˜|mpm_ }˜a’˜p*’F¦F=:˜›^F˜ ˜Fzp›˜ ©˜pVam˜ ˜ ’^p§’˜›^F˜z^©’a4"d˜F¨›Fm’apm˜"dpmV˜§a›^˜›^F˜dpVam˜ a=VF=˜"zzF""m4F’ O˜"m˜p*’F¦F˜p*’F¦F’˜"VFm›˜F¨›Fm’apm˜¬G¢:˜›^F˜p*’F¦F˜a’˜*a=VF=˜ pm›p˜4"dd’˜pmd©˜›p˜¬G¢˜O˜›^F˜"VFm›˜§a›^˜F¨›Fm’apm˜¬G¢˜^"’˜"˜*a=VF=˜ "zzF""m4F˜Op˜F¨›Fm’apm˜¢G¢:˜4"dd’˜›p˜F¨›Fm’apm˜¢G¢˜"F˜mp›˜p*’F¦F=˜ d›^p¤V^˜F¨›Fm’apm’˜¬G¢˜"m=˜¢G¢˜^"¦F˜"˜4"dd˜"zzF""m4F˜pm˜›^F˜’"hF˜ ›Fham"d:˜›^F˜p*’F¦F˜4"mmp›˜p*’F¦F˜*p›^˜F¨›Fm’apm’˜"›˜›^F˜’"hF˜›ahF ¤’©_¦FaOa4"›apm˜ m˜p*’F¦F˜4"mmp›˜p*’F¦F˜"m˜"VFm›˜4"dd˜›^"›˜a’˜*a=VF=˜pm›p˜*©˜...
Page 163 All manuals and user guides at all-guides.com F¦a4F˜*’F¦amV pm¦F’F˜4phh"m= pm¦F’F_’zda›˜F¨›Fm’apm˜zp›’˜4"m˜*F˜p*’F¦F=˜"’˜z^©’a4"d˜F¨›Fm’apm’˜ ˜ 4"dd˜›p˜"m˜p*’F¦F=˜ ˜4pm›am¤F’˜›p˜*F˜p*’F¦F=˜aO˜›^F˜4"dd˜a’˜"m’§FF=˜ *©˜"˜˜›^p¤V^˜›^F˜4pm¦F’F˜4phh"m= p˜p*’F¦F˜’›"›apm’˜pm˜"mp›^F˜mp=F˜|"˜ ˜’›"›apm˜F¨›Fm’apm}:˜©p¤˜h¤’›˜ ’F›˜¤z˜Fhp›F_"44F’’˜’F¦a4F˜p*’F¦amV˜ ˜ ˜’›"›apm˜4"m˜pmd©˜p*’F¦F˜ "mp›^F˜mp=F˜¤’amV˜Fhp›F˜’F¦a4F˜p*’F¦amV˜F¦a4F˜p*’F¦amV˜=a’zd"©’˜ "F˜mp›˜’¤zzp›F=˜"4p’’˜ a"dF=˜¤h*F˜=Fm›aOa4"›apm˜F¦a4F˜ *’F¦amV˜*©˜ ˜zp¦a=F’˜hpma›pamV˜*©˜ ˜’am4F˜›^F˜ ’˜FzF’Fm›˜ ›^F˜ ˜pO˜›^F˜’F¦a4F˜=a"dF=˜ aF4›˜ VFm›˜ "ddamV ˜ aF4›˜ VFm›˜4"dd˜›p˜"˜dpVa4"d_"VFm›˜ ˜a’˜hpma›pF=˜*©˜p*’F¦amV˜›^F˜ pVa4"d˜ VFm›˜mp›˜*©˜hpma›pamV˜›^F˜z^©’a4"d˜F¨›Fm’apm pd= *’F¦F’˜4"mmp›˜zd"4F˜4"dd’˜pm˜^pd=˜§^adF˜p*’F¦amV˜ O˜"m˜p*’F¦F=˜"VFm›˜zd"4F’˜"˜4"dd˜pm˜^pd=:˜›^F˜p*’F¦F˜a’˜z¤›˜am˜§"a›˜ ’›"›F˜...
Page 164 All manuals and user guides at all-guides.com "dd˜ Fm›F F4p=F=˜ mmp¤m4FhFm› ˜ ˜p*’F¦F˜4pm›am¤F’˜›p˜hpma›p˜"˜4"dd˜4pmmF4›F=˜›p˜"m˜ "mmp¤m4FhFm›˜ ˜FaO©˜ mmp¤m4FhFm›˜4"dd˜zd"4F=˜*©˜"m˜p*’F¦F=˜ z^©’a4"d˜p˜dpVa4"d˜"VFm›˜4"m˜"d’p˜*F˜p*’F¦F= F=aF4›apm˜pm˜p˜ m’§F˜ ˜ ˜p*’F¦F˜4pm›am¤F’˜p*’F¦amV˜"˜4"dd˜"O›F˜a›˜a’˜F=aF4›F=˜p˜amV’˜‰am˜ dah*pŠ ¤mc’˜§a›^p¤›˜=a’4pmmF4›˜’¤zF¦a’apm˜ F¦a4F˜p*’F¦amV˜4"mmp›˜*F˜"4›a¦"›F=˜p¦F˜mp_=a’4pmmF4›_’¤zF¦a’apm˜ ›¤mc’˜^F˜4"ddF˜^F"’˜=Fma"d˜am=a4"›apm ˜am˜"˜ p¦F"VF˜"›^ *’F¦F’˜4"m˜p*’F¦F˜4"dd’˜›^"›˜p¤›F˜›p˜"˜ ˜›^"›˜a’˜*FamV˜p*’F¦F=˜p˜ ˜4"dd’˜›^"›˜p¤›F˜›p˜"mp›^F˜ ˜F›¤m˜ F’›am"›apm p¤˜4"m˜4F"›F˜"˜zphz›amV˜ ˜§a›^˜"˜F›¤m˜=F’›am"›apm˜"’’aVmF=˜’p˜ ›^"›:˜aO˜©p¤˜"4›a¦"›F˜p*’F¦amV˜"m=˜a›˜O"ad’˜p˜›^F˜=Fma"d˜am=a4"›apm˜›ahF’˜p¤›:˜ ›^F˜zphz›amV˜ ˜"ddp§’˜©p¤˜›p˜F›©˜"4›a¦"›apm˜^a’˜a’˜›¤F˜pmd©˜aO˜›^F˜ =Fma"d˜"m=˜=a’4pmmF4›apm˜p44¤˜"O›F˜›^F˜4"dd˜dF"¦F’˜¦F4›p˜zp4F’’amV O˜"˜¦F4›p˜’›Fz˜O"ad’:˜›^F˜’©’›Fh˜zp4FF=’˜›p˜›^F˜mF¨›˜¦F4›p˜’›Fz˜...
Page 165: Universal Call Id
All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ Universal Call ID ma¦F’"d˜ "dd˜ ˜| }˜a’˜"˜¤ma„¤F˜›"V˜"’’aVmF=˜›p˜"˜4"dd˜ m˜’ahzdF˜4"dd˜’4Fm"ap’:˜›^F˜›"V˜’›"©’˜§a›^˜›^"›˜4"dd˜§a›^am˜"˜ _*"’F=˜ mF›§pc˜4pmmF4›F=˜*©˜ ˜damF’˜m˜4phzdF¨˜4"dd˜’4Fm"ap’:˜›^F˜›"V˜pO›Fm˜ hFVF’˜§a›^˜p›^F˜›"V’ NOTE: ^F˜ ˜="›"˜FdFhFm›˜a’˜‰¤ma¦F’"dŠ˜*F4"¤’F˜a›˜=pF’˜mp›˜b¤’›˜a=Fm›aO©˜"˜4"dd˜ pm˜pmF˜z"›a4¤d"˜ ˜’§a›4^”˜"˜ ˜¤ma„¤Fd©˜a=Fm›aOaF’˜"˜4"dd˜"4p’’˜ "˜mF›§pc˜pO˜ ˜’§a›4^F’˜ What is UCID’s purpose? ^F˜z¤zp’F˜pO˜ ˜a’˜›p˜›"V˜"˜4"dd˜§a›^˜"˜¤ma„¤F˜a=Fm›aOaF ˜zp¦a=F’˜"˜§"©˜›p˜›"4c˜4"dd’˜"4p’’˜h¤d›azdF˜...
Page 166 All manuals and user guides at all-guides.com "dd˜ Fm›F What creates UCIDs? p›^˜ ˜ ˜"m=˜ ˜4"m˜4F"›F˜ ’˜pm4F˜›^F˜4"z"*ada›©˜ ^"’˜*FFm˜Fm"*dF=˜m˜p›^F˜§p=’:˜mFa›^F˜zp=¤4›˜"¤›ph"›a4"dd©˜4F"›F’˜ ’˜ ¤m›ad˜›^F˜OF"›¤F˜a’˜Fm"*dF= When are UCIDs created? m4F˜ ˜ ˜p˜ ˜a’˜"=hama’›FF=˜›p˜4F"›F˜ ’:˜›^F’F˜ zp=¤4›’˜"’’aVm˜"˜ ˜›p˜F"4^˜4"dd˜ p˜am4phamV˜4"dd’˜p¦F˜ ˜›¤mc’:˜ ˜...
Page 167 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ How are UCIDs tracked? ^F˜§"©˜"˜mF›§pc˜h"am›"am’˜"m=˜›"4c’˜"˜ ˜=FzFm=’˜pm˜›^F˜4"dd˜z"›^˜p˜ add¤’›"›F˜ ˜›"m’zp›˜›^p¤V^p¤›˜"˜4"ddŒ’˜daOF˜4©4dF:˜›^a’˜’F4›apm˜=F’4a*F’˜ ’F¦F"d˜4"dd˜’4Fm"ap’9˜ ›"›apm_›p_’›"›apm˜ "dd’ m4phamV˜¤mc˜ "dd’ ¤›VpamV˜¤mc˜ "dd’ ahzdF˜"m’OF˜p˜ pmOFFm4F phzdF¨˜"m’OF˜"m=˜ pmOFFm4F Station-to-Station Calls ^a’˜’4Fm"ap˜=F’4a*F’˜§^"›˜^"zzFm’˜§^Fm˜^pmF˜˜4"dd’˜^pmF˜˜|*p›^˜z^pmF’˜ "F˜pm˜›^F˜’"hF˜’§a›4^}˜ ˜4F"›F’˜"˜mF§˜ ˜|’¤4^˜"’˜ ˜‰"Š}˜Op˜"m©˜4"dd˜paVam"›F=˜*©˜"m˜ am›Fm"d˜’›"›apm˜¤’F QQQ_¢_Q¬...
Page 168 All manuals and user guides at all-guides.com "dd˜ Fm›F Incoming Trunk Calls ˜a’˜"’’aVmF=˜›p˜"m˜am4phamV˜4"dd˜ ˜Fa›^F F4Fa¦F’˜ ˜‰¨Š˜amOph"›apm˜Oph˜"m˜am4phamV˜4"dd˜p¦F˜"m˜ ˜›¤mc 4F"›F’˜ ˜‰©Š˜Op˜am4phamV˜4"dd’˜›^"›˜=p˜mp›˜"dF"=©˜^"¦F˜"˜ ^FF˜a’˜pmF˜ ˜4"dd˜^a’›p©˜F4p=˜Op˜F"4^˜am4phamV˜4"dd˜ Outgoing Trunk Calls ˜a’˜"’’p4a"›F=˜§a›^˜›^F˜p¤›VpamV˜›¤mc˜4"dd˜Oph˜^pmF˜˜ ˜4F"›F’˜"˜ ˜|’¤4^˜"’˜ ˜‰¨Š}˜Op˜"m˜p¤›VpamV˜›¤mc˜4"dd˜"m=˜›^Fm˜ ’Fm=’˜a›˜p¦F˜"m˜p¤›VpamV˜’^"F=˜˜p˜ ˜ ˜›¤mc ˜4F"›F’˜"˜ ˜|’¤4^˜"’˜ ˜‰¨Š}˜Op˜"m˜p¤›VpamV˜›¤mc˜4"dd˜F¦Fm˜aO˜...
Page 169 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ Simple Transfer or Conference ^a’˜’4Fm"ap˜=F’4a*F’˜"˜’ahzdF˜›"m’OF˜p˜4pmOFFm4F˜4"dd˜’4Fm"ap˜ ^Fm˜"m˜am4phamV˜›¤mc˜p˜’›"›apm˜4"dd˜a’˜F4Fa¦F=˜*©˜›^F˜’›"›apm˜¤’F˜"›˜^pmF˜˜ "m=˜›"m’OFF=˜›p˜p˜4pmOFFm4F=˜§a›^˜"mp›^F˜’›"›apm˜¤’F˜p˜p¤›’a=F˜z"›©9˜ ˜4F"›F’˜"˜ ˜Op˜›^F˜am4phamV˜4"dd˜aO˜a›˜mFF=’˜pmF ¢ ˜4F"›F’˜"˜mF§˜ ˜Op˜›^F˜›Fhzp"©˜4pmOFFm4F˜p˜›"m’OF˜ zp›apm˜pO˜›^F˜4"dd ˜hFVF’˜›^F˜›Fhzp"©˜zp›apm˜pO˜›^F˜4"dd˜§a›^˜›^F˜paVam"d˜4"dd˜ §^Fm˜›^F˜4pmOFFm4F˜p˜›"m’OF˜a’˜4phzdF›F=˜§a›^am˜›^F˜ ˜’§a›4^˜ ^a’˜a’˜§^Fm˜›^F˜p¦Fa=amV˜ ˜|’¤4^˜"’˜ ˜‰"Š}:˜*F4phF’˜›^F˜ ˜ Op˜"dd˜z"›aF’˜§a›^am˜›^F˜ NOTE: O˜›^F˜p¤›VpamV˜›¤mc˜=pF’˜mp›˜’¤zzp›˜›^F˜’Fm=amV˜pO˜ ’:˜›^Fm˜›^F˜ ˜...
Page 170 All manuals and user guides at all-guides.com "dd˜ Fm›F Complex Conference ^F˜Opddp§amV˜4phzdF¨˜4"dd˜’4Fm"ap˜add¤’›"›F’˜§^Fm˜"˜’›"›apm˜¤’F˜"==’˜"m˜ am4phamV˜4"dd˜›p˜"m˜F¨a’›amV˜4pmOFFm4F m˜›^a’˜’4Fm"ap:˜ s ^pmF’˜:˜:˜"m=˜˜"F˜am˜›^F˜’"hF˜4pmOFFm4F˜4"dd˜§a›^˜ ˜‰¨Š ¢ ^F˜zF’pm˜"›˜^pmF˜˜F4Fa¦F’˜"m˜am4phamV˜4"dd˜Oph˜^pmF˜˜|›^a’˜4"dd˜ ^"’˜ ˜‰©Š˜"’’p4a"›F=˜§a›^˜a›}˜ ^F˜zF’pm˜"›˜^pmF˜˜z¤›’˜›^F˜4pmOFFm4F˜4"dd˜pm˜^pd=˜"m=˜"m’§F’˜›^F˜ am4phamV˜4"dd˜Oph˜^pmF˜ T ^F˜zF’pm˜"›˜^pmF˜˜=F4a=F’˜›p˜"==˜^pmF˜˜am›p˜›^F˜4pmOFFm4F˜4"dd Q ^F˜zF’pm˜"›˜^pmF˜˜ " zF’’F’˜›^F˜ pmOFFm4F˜*¤››pm˜ * zF’’F’˜›^F˜4"dd˜"zzF""m4F˜*¤››pm˜›p˜F›¤m˜›p˜›^F˜4pmOFFm4F˜4"dd 4 zF’’F’˜›^F˜ pmOFFm4F˜*¤››pm˜"V"am ^a’˜*amV’˜›^F˜4pmOFFm4F˜4"dd˜am›p˜›^F˜4"dd˜*F›§FFm˜^pmF’˜˜"m=˜ – ˜‰©Š˜p¦Fa=F’˜ ˜‰¨Š˜*F4"¤’F˜›^F˜ ˜¦aF§’˜^pmF˜˜"’˜›^F˜...
Page 171 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ DEFINITY before CONVERSANT NTUITY ^F˜Opddp§amV˜’4Fm"ap’˜=F’4a*F˜§^"›˜^"zzFm’˜›p˜ ˜amOph"›apm˜§^Fm˜"˜4"dd˜ 4phF’˜am˜›p˜ ˜*FOpF˜a›˜VpF’˜›p˜ ˜ ˜m˜›^a’˜ 4pmOaV¤"›apm:˜›^F˜ ˜ ˜’F¦F’˜"’˜"˜pa4F_F’zpm’F˜ma›˜|}˜ ›^"›˜4pm›pd’˜›^F˜p¤›amV˜pO˜am4phamV˜ ˜4"dd’˜ NOTE: ^a’˜4pmOaV¤"›apm˜a’˜hpF˜4phhpm˜›^"m˜"˜4"dd˜4phamV˜am˜›p˜ ˜ ˜*FOpF˜F"4^amV˜ ˜ ^a’˜’F4›apm˜=F’4a*F’˜›§p˜’4Fm"ap’9 ahzdF˜4"dd˜›"4camV ˜›"m’OF’˜"˜4"dd...
Page 172 All manuals and user guides at all-guides.com "dd˜ Fm›F "dd˜a’˜=aF4›F=˜›p˜ ˜ ˜˜zp›˜|›©za4"dd©˜*©˜4"dd˜ ¦F4›pamV}˜§a›^˜ ˜amOph"›apm˜| ˜‰¨Š˜p˜ ˜‰©Š}˜ ¢ ˜ ˜=F›FhamF’˜›^F˜4"ddŒ’˜=F’›am"›apm˜"m=˜›"m’OF’˜›^F˜ 4"dd˜|¦a"˜"m˜ ˜‰›^a=_z"›©˜›"m’OFŠ˜pzF"›apm}˜ ˜ ˜›Fhzp"ad©˜4F"›F’˜"˜mF§˜ ˜|’¤4^˜"’˜ ˜‰"Š˜p˜ ˜‰*Š}˜Op˜›^F˜›"m’OF˜zp›apm˜pO˜›^F˜4"dd˜|›^F˜paVam"d˜ ˜a’˜„¤a4cd©˜...
Page 173 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ before DEFINITY CONVERSANT NTUITY ^a’˜’4Fm"ap˜add¤’›"›F’˜"˜’©’›Fh˜4pmOaV¤"›apm˜§^FF˜"˜4"dd˜4phF’˜am˜›p˜ ˜ ˜*FOpF˜F"4^amV˜ ˜m˜›^a’˜4pmOaV¤"›apm:˜ ˜ ˜zp¦a=F’˜¦pa4F˜F’zpm’F˜’F¦a4F’˜"m=—p˜4"dd˜’4FFmamV˜’p˜›^"›˜ ›^F˜m¤h*F˜pO˜am4phamV˜4"dd’˜›p˜›^F˜ ˜ ˜a’˜F=¤4F= NOTE: ^a’˜4pmOaV¤"›apm˜a’˜dF’’˜4phhpm˜›^"m˜›^F˜ ˜*FOpF˜ ˜ ˜4pmOaV¤"›apm ^Fm˜ ˜...
Page 174 All manuals and user guides at all-guides.com "dd˜ Fm›F Interactions a’›a*¤›F=˜ phh¤ma4"›apm’˜©’›Fh˜| O˜ ˜a’˜¤’F=˜am˜"˜mF›§pc˜pO˜ ˜’§a›4^F’˜§^FF˜ ’˜"F˜ ›"4cF=:˜›^F˜ ˜OF"›¤F˜h¤’›˜*F˜4pmOaV¤F=˜§a›^˜ ˜›¤mc’˜^"¦amV˜›^F˜ ^"F=˜˜’F¦a4F˜zp›p4pd˜›^F§a’F:˜4"dd’˜›^"›˜"F˜^"m=dF=˜›^p¤V^˜ pmF˜pO˜›^F˜h"m©˜ ˜OF"›¤F’˜|’¤4^˜"’˜ ˜ p¦F"VF}˜§add˜mp›˜F›"am˜›^F˜ ˜ama›a"dd©˜"’’aVmF=˜›p˜›^F˜4"dd Fhp›F˜ p˜Fhp›F˜ ˜p¦F˜ :˜›^F˜ ˜›¤mc|’}˜¤’F=˜›p˜"44phzda’^˜›^F˜ Fhp›F˜ ˜pzF"›apm˜h¤’›˜*F˜4pmOaV¤F=˜|"’˜=F’4a*F=˜zF¦ap¤’d©˜am˜ ‰...
Page 175 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ Table 1-44. Requirements for UCID Applications Your system must meet Your system must have the following software the following What do you want to do? requirements… connections… "¦F˜ ˜F4Fa¦F˜ ˜–˜p˜d"›F _˜4pmmF4›apm˜...
Page 176 All manuals and user guides at all-guides.com "dd˜ Fm›F How to Administer Universal Call ID ^F’F˜am’›¤4›apm’˜"’’¤hF˜©p¤ŒF˜¤’amV˜›^F˜ ˜|¤*’4a*F˜ 44F’’˜Fham"d}˜ ’4FFm˜p˜"˜›Fham"d˜Fh¤d"›p˜›p˜"44F’’˜›^F˜ ˜’pO›§"F˜ ^FF˜"F˜›^FF˜›"’c’˜am¦pd¦F=˜am˜"=hama’›FamV˜ ˜pm˜ ˜ ˜ phzdF›F˜›^F’F˜›"’c’˜am˜›^F˜Opddp§amV˜p=F9 "’c˜" ^F4c˜ ˜m›FO"4F˜*FOpF˜Fm"*damV˜ "’c˜*˜F›˜ ˜ ˜›p˜4F"›F˜"m=˜’Fm=˜ ’ "’c˜4˜ m"*dF˜ ˜"m’ha’’apm˜pm˜¤mc˜ p¤z’˜ Task a: Check ASAI Interface before enabling UCID O˜›^a’˜zp4F=¤F˜a’˜mp›˜zFOphF=:˜©p¤˜h"©˜Fm4p¤m›F˜›^F˜‰...
Page 177 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ Task b: Set DEFINITY ECS to create and send UCIDs p¤˜h¤’›˜"=hama’›F˜F"4^˜ ˜’§a›4^˜›^"›˜©p¤˜§"m›˜›p˜4F"›F˜ ’˜O˜©p¤˜ =p˜mp›˜"=hama’›F˜"˜’§a›4^:˜a›˜§add˜z"’’˜"dpmV˜"m˜"dF"=©_4F"›F=˜ :˜*¤›˜a›˜ §pmŒ›˜4F"›F˜pmF˜aO˜"˜4"dd˜4phF’˜›p˜a›˜Oa’› Table 1-46. Forms Needed for DEFINITY to Create and Send UCID Form Why is this field Is field needed...
Page 178 All manuals and user guides at all-guides.com "dd˜ Fm›F G O˜©p¤˜^"¦F˜zFOphF=˜›^F˜ busyout mis ˜4phh"m=:˜Vp˜›p˜’›Fz˜n˜O˜mp›:˜©p¤˜ "F˜=pmF˜§a›^˜›^a’˜›"’c˜|"’c˜*}:˜’p˜zF’’˜ ›p˜’"¦F˜©p¤˜§pc˜"m=˜Vp˜ ENTER ›p˜"’c˜4 n p˜›p˜z"VF˜G˜pO˜›^F˜Oph s¬ m˜›^F˜ Adjunct CMS Release ˜OaFd=:˜Fm›F˜ R3V6 ss F’’˜ ›p˜’"¦F˜©p¤˜§pc ENTER s¢ m˜›^F˜4phh"m=˜damF:˜Fm›F˜ release mis Task c: Enable UCID Transmission on Trunk Groups ^Fm˜©p¤˜’Fm=˜ ’˜p¦F˜ ˜›¤mc’:˜a›˜a’˜"=hama’›FF=˜pm˜"˜›¤mc˜Vp¤z˜...
Page 179 All manuals and user guides at all-guides.com ma¦F’"d˜ "dd˜ p¤˜"d’p˜mFF=˜›p˜"=hama’›F˜©p¤˜›¤mc˜Vp¤z’˜›p˜’Fm=˜¤’F˜="›"˜p¦F˜©p¤˜za¦"›F˜ "m=˜z¤*da4˜mF›§pc’˜p˜"=hama’›F˜›^F˜›¤mc˜Vp¤z’:˜’FF˜ ‘‘Information Forwarding’’ on page 1-94 Considerations I ˜^"’˜*FFm˜›F’›F=˜§a›^˜’F¦F"d˜h"bp˜4"aF’˜p˜Oam=˜p¤›˜aO˜›^F’F˜ 4"z"*ada›aF’˜§pc˜§a›^˜©p¤˜4"aF:˜4^F4c˜§a›^˜©p¤˜"44p¤m›˜›F"h˜Op˜›^F˜ hp’›˜4¤Fm›˜amOph"›apm˜O˜›F’›amV˜^"’˜mp›˜*FFm˜=pmF˜›p˜¦FaO©˜pzF"›apm˜ p¦F˜›^F˜z¤*da4˜mF›§pc’˜am¦pd¦F=˜§a›^˜›^F˜zFOFF=˜’zF4aOa4˜4pmOaV¤"›apm:˜ ¤’F˜pO˜za¦"›F˜ ˜›¤mcamV˜*F›§FFm˜›^F˜mp=F’˜’^p¤d=˜*F˜"’’¤hF=˜¤m›ad˜ ’¤44F’’O¤d˜›F’›amV˜^"’˜*FFm˜4phzdF›F= Troubleshooting ^F˜Opddp§amV˜›p¤*dF’^pp›amV˜^am›’˜’^p¤d=˜*F˜F¦aF§F=˜§^Fm˜ ’˜"F˜mp›˜ ›"m’ha››F=:˜F¦Fm˜›^p¤V^˜©p¤˜F4Fa¦F=˜mp˜Fp˜hF’’"VF’˜§^adF˜"=hama’›FamV˜ ›^F˜ ˜OF"›¤F:˜"m=˜"dd˜’pO›§"F˜"m=˜4pmmF4›apm’˜hFF›˜›^F˜hamah¤h˜ F„¤aFhFm›’9 ˜›"m=Fh˜’§a›4^˜^"’˜›^F˜ Send UCID? ˜pz›apm˜’F›˜›p˜ y ˜Op˜"dd˜›¤mc˜Vp¤z’˜ ›^"›˜...
Page 180: Vdn In A Coverage Path
All manuals and user guides at all-guides.com "dd˜ Fm›F VDN in a Coverage Path ˜am˜"˜ p¦F"VF˜"›^˜| }˜Fm^"m4F’˜ "dd˜ p¦F"VF˜"m=˜ "dd˜F4›pamV˜O˜ "’a4˜ "dd˜F4›pamV˜p˜ "dd˜phz›amV˜a’˜Fm"*dF=˜pm˜©p¤˜’§a›4^:˜©p¤˜4"m˜"’’aVm˜ "˜F4›p˜ aF4›p©˜¤h*F˜| }˜"’˜›^F˜d"’›˜zpam›˜am˜"˜4p¦F"VF˜z"›^˜ "dd’˜›^"›˜ F"4^˜›^a’˜4p¦F"VF˜zpam›˜4"m˜*F˜zp4F’’F=˜*©˜"˜¦F4›p˜p˜*©˜ "dd˜phz›amV How to administer VICP Table 1-48. Required Forms Form Field p¦F"VF˜"›^’...
Page 181 All manuals and user guides at all-guides.com ˜am˜"˜ p¦F"VF˜"›^ Interactions — ˜"›a›apmamV ^F˜4d"’’˜pO˜F’›a4›apm˜"’’aVmF=˜›p˜›^F˜ ˜=F›FhamF’˜›^F˜z"›a›apm˜ Vp¤z˜m¤h*F˜| }˜^F˜ ˜am˜›¤m˜=F›FhamF’˜›^F˜ ˜p˜ ˜p¤›amV˜ ›"*dF’˜¤’F=˜*©˜p¤›F_›p˜4phh"m=’ p˜=aF4›˜4"dd’˜›p˜"˜ :˜›^F˜"=b¤m4›˜p¤›amV˜4phh"m=˜pzF"›F’˜dacF˜›^F˜ 4phh"m=˜p¤›F˜›p˜=aVa›’˜§a›^˜4p¦F"VFK©˜ p˜4"dd’˜›^"›˜4p¦F˜›p˜"˜ :˜ ^p§F¦F:˜›^F˜"=b¤m4›˜p¤›amV˜4phh"m=˜pzF"›F’˜›^F˜’"hF˜"’˜"˜p¤›F˜›p˜ =aVa›’˜§a›^˜4p¦F"VFKm˜4phh"m=˜am4F˜4"dd’˜F=aF4›F=˜pm4F˜›p˜ 4p¦F"VF˜’^p¤d=˜mp›˜*F˜F=aF4›F=˜"V"am:˜›^F˜4p¦F"VF˜pz›apm˜a’˜=a’"*dF=˜ Op˜›^F˜"=b¤m4›˜p¤›amV˜4phh"m=˜am˜›^a’˜’a›¤"›apm ››Fm="m› ˜4"dd˜4p¦FamV˜›p˜"˜ ˜4"m˜*F˜4pmmF4›F=˜›p˜"m˜"››Fm="m›˜„¤F¤F˜p˜^¤m›˜ Vp¤z˜*©˜"˜¦F4›p˜m›Fm"d˜4"dd’˜›^"›˜p¤›F˜›p˜"m˜"››Fm="m›˜=a’zd"©˜›^F˜ 4d"’’˜pO˜F’›a4›apm˜pO˜›^F˜paVam"›amV˜’›"›apm˜aO˜›^F˜"››Fm="m›˜zF’’F’˜›^F˜ ‡=a’zd"©˜ ‡˜*¤››pm˜ m˜"››Fm="m›˜4"mmp›˜F’›"*da’^˜"˜4pmOFFm4F˜§a›^˜"˜4"dd˜4p¦FamV˜›p˜"˜ ˜ aO˜›^F˜4"dd˜a’˜am˜¦F4›p˜zp4F’’amV˜O˜"˜4"dd˜zd"4F=˜›p˜"˜dp4"d˜=F’›am"›apm˜^"’˜ 4p¦FF=˜›p˜"˜ ˜"m=˜›^F˜"››Fm="m›˜"››Fhz›’˜›p˜"==˜›^a’˜4"dd˜›p˜"˜ 4pmOFFm4F:˜›^F˜4pmOFFm4F˜§add˜*F˜=FmaF=˜¤m›ad˜›^F˜4"dd˜^"’˜4phzdF›F=˜...
Page 182 All manuals and user guides at all-guides.com "dd˜ Fm›F "dd˜ p¦F"VF ˜ ˜4"mmp›˜*F˜"˜hFh*F˜pO˜"˜4p¦F"VF˜"m’§F˜Vp¤z˜ ˜¦F4›p˜4"mmp›˜ p¤›F˜"˜4p¦FF=˜4"dd˜›p˜"˜4p¦F"VF˜"m’§F˜Vp¤z "dd’˜›^"›˜^"¦F˜4p¦FF=˜›p˜"˜ ˜4"mmp›˜*F˜F=aF4›F=˜"V"am˜*©˜ "dd˜ p¦F"VF p¦F"VF˜ "dd*"4c˜"m=˜F"¦F˜p=˜ "ddamV˜§pc˜mph"dd©˜§^Fm˜"˜¦F4›p˜ =Fda¦F’˜"˜4"dd˜›p˜"˜4p¦FamV˜¤’F "dd˜ p§"=amV "dd’˜›^"›˜^"¦F˜4p¦FF=˜›p˜"˜ ˜4"mmp›˜*F˜F=aF4›F=˜*©˜ "dd˜ p§"=amV "dd˜"c ˜z"cF=˜4"dd˜§add˜mp›˜4p¦F˜›p˜"˜ ˜^Fm˜"˜4"dd˜a’˜z"cF=˜"›˜"m˜ F¨›Fm’apm˜§a›^˜"˜ ˜am˜a›’˜4p¦F"VF˜z"›^:˜›^F˜4"dd˜§add˜4pm›am¤F˜amVamV˜›^F˜ F¨›Fm’apm˜O˜›^F˜4"dd˜a’˜z"cF=˜›p˜"˜^¤m›˜Vp¤z˜F¨›Fm’apm˜"m=˜›^F˜4"dd˜a’˜am˜ „¤F¤F:˜›^F˜4"dd˜§add˜Fh"am˜am˜›^F˜„¤F¤F˜¤m›ad˜a›˜a’˜F›aF¦F=:˜p˜"m’§FF=˜*©˜ "m˜"VFm›:˜p˜"*"m=pmF=˜*©˜›^F˜4"ddF˜ ˜¦F4›p˜F¦Fm›˜a’˜VFmF"›F=˜Op˜ ›^F’F˜4"dd’˜§^Fm˜›^F˜"=hama’›FF=˜4p¦F"VF˜4a›Fa"˜"F˜hF› m4F˜"˜4"dd˜4p¦F’˜›p˜"˜ :˜ "dd˜"c˜4"mmp›˜*F˜F’›"*da’^F=˜¤m›ad˜›^F˜4"dd˜ a’˜=Fda¦FF=˜›p˜"m˜F¨›Fm’apm˜"m=˜¦F4›p˜zp4F’’amV˜Fm=’ "dd˜F4›pamV ^F˜4d"’’˜pO˜F’›a4›apm˜"’’aVmF=˜›p˜"˜ ˜=F›FhamF’˜›^F˜z"›a›apm˜Vp¤z˜...
Page 183 All manuals and user guides at all-guides.com ˜am˜"˜ p¦F"VF˜"›^ ^Fm˜"m˜F¨›Fm’apm˜a’˜’zF4aOaF=˜am˜›^F˜hF’’"VamV˜4phh"m=:˜mp˜ amOph"›apm˜"*p¤›˜›^F˜zam4az"d˜F¨›Fm’apm˜a’˜z"’’F=˜›p˜›^F˜"=b¤m4›˜ m’›F"=:˜›^F˜m¤h*F˜pO˜›^F˜F¨›Fm’apm˜’zF4aOaF=˜am˜›^F˜4phh"m=˜a’˜z"’’F=˜ ›p˜›^F˜"=b¤m4›˜am˜›^F˜ ˜hF’’"VF˜"dpmV˜§a›^˜›^F˜F"’pm˜Op˜ F=aF4›apm˜^F˜h"ad*p¨˜Op˜›^F˜’zF4aOaF=˜F¨›Fm’apm˜a’˜¤’F= route-to: ˜ ˜4"dd˜4p¦FamV˜›p˜"˜ ˜4"m˜*F˜p¤›F=˜›p˜"m©˜¦"da=˜=F’›am"›apm˜ *©˜›^F˜4"dd˜¦F4›pamV˜4phh"m=˜p¤›F_›p˜^F˜4p¦F"VF˜pz›apm˜Op˜›^F˜ p¤›F_›p˜=aVa›’˜4phh"m=˜a’˜=a’"*dF=˜Op˜4p¦FF=˜4"dd’˜m˜p›^F˜§p=’:˜›^F˜ p¤›F_›p˜=aVa›’˜§a›^˜4p¦F"VFK©˜O¤m4›apm’˜dacF˜›^F˜p¤›F_›p˜=aVa›’˜§a›^˜ 4p¦F"VFKm˜4phh"m=˜§^Fm˜zp4F’’amV˜4p¦FF=˜4"dd’˜^Fm˜›^F˜p¤›F_›p˜ 4phh"m=˜›Fham"›F’˜"˜4p¦FF=˜4"dd˜dp4"dd©:˜amOph"›apm˜a=Fm›aO©amV˜›^F˜ zam4az"d˜"m=˜›^F˜F"’pm˜Op˜F=aF4›apm˜"F˜F›"amF=˜§a›^˜›^F˜4"dd˜^a’˜ amOph"›apm˜4"m˜*F˜=a’zd"©F=˜pm˜=a’zd"©˜z^pmF’˜p˜z"’’F=˜›p˜"m˜ ˜p˜ F’’"VF˜ Fm›F˜’©’›Fh d"’’˜pO˜F’›a4›apm˜| } ^F˜ ˜"’’aVmF=˜›p˜›^F˜4p¦FamV˜ ˜Vp¦Fm’˜›^F˜¦F4›p˜p¤›amV˜pO˜›^F˜ 4"dd pmOFFm4F "dd’˜am˜"m˜F’›"*da’^F=˜4pmOFFm4F˜§add˜mp›˜4p¦F˜›p˜"˜ m4F˜"˜4"dd˜4p¦F’˜›p˜"˜ :˜"˜4pmOFFm4F˜4"mmp›˜*F˜F’›"*da’^F=˜¤m›ad˜›^F˜...
Page 184 All manuals and user guides at all-guides.com "dd˜ Fm›F ppc_ ^F"=˜m›FOdp§ p˜4"dd’˜›^"›˜^"¦F˜4p¦FF=˜›p˜"˜ :˜ ˜§pc’˜dacF˜"˜p¤›F_›p˜ =aVa›’—m¤h*F˜§a›^˜4p¦Km˜¦F4›p˜4phh"m=˜ m©˜ a"dF=˜¤h*F˜ =Fm›aOa4"›apm˜F¦a4F˜| }˜=aVa›’˜’Fm›˜§a›^˜›^F˜am›FOdp§F=˜4"dd˜§add˜ am=a4"›F˜›^F˜ ˜›p˜§^a4^˜›^F˜4"dd˜4p¦FF=:˜mp›˜"m©˜ ˜›^F˜4"dd˜ Fm4p¤m›FF=˜*FOpF˜a›˜§Fm›˜›p˜4p¦F"VF aV^›˜F¦a4F "dd’˜›^"›˜^"¦F˜4p¦FF=˜›p˜"˜ ˜4"mmp›˜*F˜F=aF4›F=˜*©˜aV^›˜F¦a4F F’pm"d˜ ˜damF’˜| } ˜ ˜h"©˜*F˜"’’aVmF=˜"’˜›^F˜d"’›˜zpam›˜am˜"˜ ˜4p¦F"VF˜z"›^ F=aF4›apm˜pm˜p˜ m’§F˜| } ˜"zzdaF’˜›p˜4"dd’˜›^"›˜4p¦F˜›p˜"˜ ˜O˜›^F˜¦F4›p˜"’’p4a"›F=˜§a›^˜ ›^F˜ ˜„¤F¤F’˜›^F˜4"dd˜›p˜"˜F’p¤4F˜|Op˜F¨"hzdF:˜"˜’zda›˜p˜"VFm›}˜›^"›˜ ¤’F’˜ :˜›^F˜4"dd˜4"m˜*F˜F„¤F¤F=˜Op˜›^F˜’"hF˜F’p¤4F˜^F˜4"dd˜...
Page 185: Vdn Of Origin Announcement
All manuals and user guides at all-guides.com ˜pO˜aVam˜ mmp¤m4FhFm› VDN of Origin Announcement ˜pO˜aVam˜ mmp¤m4FhFm›˜| }˜zp¦a=F’˜"VFm›’˜§a›^˜"˜’^p›˜hF’’"VF˜ "*p¤›˜"˜4"ddFŒ’˜4a›©˜pO˜paVam˜p˜F„¤F’›F=˜’F¦a4F˜*"’F=˜pm˜›^F˜ ˜¤’F=˜›p˜ zp4F’’˜›^F˜4"dd ’F˜ ˜hF’’"VF’˜›p˜^Fdz˜"VFm›’˜›p˜F’zpm=˜"zzpza"›Fd©˜›p˜4"ddF’˜ p˜ F¨"hzdF:˜aO˜©p¤˜^"¦F˜›§p˜G¬¬˜m¤h*F’:˜pmF˜Op˜zd"4amV˜p=F’˜"m=˜pmF˜Op˜ ›F4^ma4"d˜’¤zzp›:˜©p¤˜4"m˜"=hama’›F˜›§p˜ ’˜›p˜p¤›F˜4"dd’˜›p˜›^F˜’"hF˜’F›˜pO˜ "VFm›’˜^Fm˜"m˜am4phamV˜4"dd˜a’˜p¤›F=˜›p˜"˜ ˜§a›^˜"˜ ˜"’’aVmF=˜|Op˜ F¨"hzdF:˜‰mF§˜p=FŠ˜p˜‰›F4^˜^FdzŠ}:˜›^F˜ ˜p¤›F’˜›^F˜4"dd˜›p˜"˜¦F4›p:˜§^a4^˜ 4"m˜zd"4F˜›^F˜4"dd˜am˜"m˜"VFm›˜„¤F¤F˜^Fm˜"m˜"VFm›˜"m’§F’˜›^F˜4"dd:˜^F˜p˜’^F˜ ^F"’˜›^F˜ ˜hF’’"VF˜"m=˜4"m˜F’zpm=˜"zzpza"›Fd©˜›p˜›^F˜4"ddFŒ’˜F„¤F’› How to administer VOA Table 1-49. Required forms Form Field ››Fm="m›˜...
Page 186 All manuals and user guides at all-guides.com "dd˜ Fm›F Detailed description ^F˜"VFm›˜4"mmp›˜^F"˜›^F˜4"ddF˜§^adF˜›^F˜ ˜hF’’"VF˜a’˜zd"©amV˜^F˜4"ddF˜a’˜ mp›˜4pmmF4›F=˜›p˜›^F˜"VFm›˜¤m›ad˜"O›F˜›^F˜hF’’"VF˜4phzdF›F’˜"m=˜4"mmp›˜^F"˜ ›^F˜hF’’"VF˜p˜›^F˜"VFm›˜=¤amV˜›^F˜hF’’"VF˜^F˜4"ddF˜^F"’˜amV*"4c˜§^adF˜ ›^F˜"VFm›˜a’˜da’›FmamV˜›p˜›^F˜ VFm›’˜dpVVF=˜am˜"›˜h¤d›adamF˜›Fham"d’˜’FF˜›^F˜4"dd_"zzF""m4F˜*¤››pm˜Op˜"m˜ am4phamV˜4"dd˜Od"’^˜¤m›ad˜"O›F˜›^F˜ ˜4phzdF›F’˜ m˜"VFm›˜4"m˜zF’’˜›^F˜ Od"’^amV˜4"dd_"zzF""m4F˜*¤››pm˜›p˜’›pz˜›^F˜ ˜ p˜FzF"›˜›^F˜ :˜"m˜"VFm›˜zF’’F’˜›^F˜ ˜FzF"›˜*¤››pm˜^F˜ ˜FzF"›˜ *¤››pm˜d"hz˜daV^›’˜=¤amV˜›^F˜ ˜^F˜ ˜FzF"›˜*¤››pm˜d"hz˜Fh"am’˜da›˜aO˜›^F˜ FzF"›˜F„¤F’›˜a’˜„¤F¤F=˜O˜"m˜"VFm›˜zF’’F’˜›^F˜ ˜FzF"›˜*¤››pm˜§^adF˜›^F˜ d"hz˜a’˜da›:˜›^F˜ ˜a’˜’›pzzF=˜O˜"m˜"VFm›˜zF’’F’˜›^F˜ ˜FzF"›˜*¤››pm˜*¤›˜ ›^FF˜a’˜mp˜ ˜p˜›^F˜’©’›Fh˜4"mmp›˜zd"©˜›^F˜ ˜§a›^am˜›^FF˜’F4pm=’:˜›^F˜ d"hz˜Od¤››F’˜ p¤˜"’’aVm˜ ’˜Op˜F"4^˜ ˜p§F¦F:˜›^F˜ ˜"zzdaF’˜›p˜"˜ :˜’p˜©p¤˜ h¤’›˜"=hama’›F˜"˜...
Page 187 All manuals and user guides at all-guides.com ˜pO˜aVam˜ mmp¤m4FhFm› Considerations F4"¤’F˜4"ddF’˜"F˜cFz›˜§"a›amV˜§^adF˜"˜ ˜zd"©’:˜hF’’"VF’˜’^p¤d=˜*F˜ cFz›˜¦F©˜*aFO˜I˜mp˜hpF˜›^"m˜sQ˜’F4pm=’˜am˜dFmV›^˜ VFm›’˜’^p¤d=˜¤’F˜ "˜’zF"cFz^pmF˜p˜^F"=’F›:˜’p˜›^F©˜=p˜mp›˜ha’’˜›^F˜ ˜§^adF˜›^F©˜"F˜ za4camV˜¤z˜›^F˜^"m=’F›˜O˜"VFm›’˜4"mmp›˜¤’F˜"˜’zF"cFz^pmF˜p˜^F"=’F›:˜ "=hama’›F˜z^pmF’˜§a›^˜"˜ ˜FzF"›˜*¤››pm O˜©p¤˜^"¦F˜h¤d›azdF˜"mmp¤m4FhFm›˜*p"=’:˜©p¤˜’^p¤d=˜zd"4F˜’^p›F˜ ’˜pm˜pmF˜*p"=˜"m=˜dpmVF˜F4p=F=˜"mmp¤m4FhFm›’˜pm˜›^F˜p›^F˜›p˜ "¦pa=˜=Fd"©amV˜=Fda¦F©˜pO˜ ’˜O˜©p¤˜^"¦F˜pmd©˜pmF˜"mmp¤m4FhFm›˜ *p"=:˜zd"4F˜ ’˜pm˜›^F˜am›FV"›F=˜*p"=˜"m=˜4pm’a=F˜am’›"ddamV˜"m˜ "¤¨ada"©˜"mmp¤m4FhFm›˜=F¦a4F˜Op˜dpmVF˜"mmp¤m4FhFm›’ VFm›’˜h¤’›˜*F˜pm˜›^F˜’"hF˜’§a›4^˜"’˜›^F˜ ˜ ˜4"m˜*F˜"’’aVmF=˜›p˜h¤d›azdF˜ ’:˜*¤›˜"˜ ˜4"m˜^"¦F˜pmd©˜pmF˜ O˜©p¤˜¤’F˜›^F˜•Q¬˜4a4¤a›˜*p"=˜Op˜am›FV"›F=˜"mmp¤m4FhFm›’:˜›^F˜ ’©’›Fh˜h"am›"am’˜"˜’Fz""›F˜dpVa4"d˜„¤F¤F˜Op˜ ’˜O˜›^F˜ ˜4"mmp›˜*F˜ =Fda¦FF=˜›p˜›^F˜"VFm›˜§a›^am˜s˜’F4pm=˜*F4"¤’F˜pO˜›"OOa4˜p˜ampzF"›a¦F˜...
Page 188 All manuals and user guides at all-guides.com "dd˜ Fm›F Interactions VFm›˜ "dd˜"m=damV˜| m’§FamV˜z›apm’} ¤›ph"›a4˜ m’§F ˜"VFm›’˜"›˜z^pmF’˜am˜ ¤›p˜ m’§F˜hp=F˜^F"˜"˜«az˜›pmF:˜›^Fm˜ ›^F˜ ˜ p¤˜4"m˜"d’p˜"=hama’›F˜"˜«az˜›pmF˜"O›F˜›^F˜ ˜ 4phzdF›F’:˜›p˜"dF›˜"VFm›’˜›^"›˜"m˜"mmp¤m4FhFm›˜a’˜4phzdF›F˜"m=˜"˜ 4"ddF˜a’˜4pmmF4›F=˜ pm_ ˜"VFm›’˜4"m˜F4Fa¦F˜"˜ ˜aO˜"˜4"dd˜a’˜p¤›F=˜›p˜›^Fh˜¦a"˜ ¦F4›p˜zp4F’’amV˜^Fm˜mpm_ ˜"VFm›’˜"›˜z^pmF’˜am˜ ¤›ph"›a4˜ m’§F˜hp=F˜F4Fa¦F˜4"dd’:˜›^F©˜^F"˜"˜4"dd˜ ˜›pmF˜›^Fm˜›^F˜ ˜ VFm›’˜^F"˜"˜’F4pm=˜«az˜›pmF˜"O›F˜›^F˜ ˜am=a4"›amV˜4pmmF4›apm˜ ›p˜›^F˜4"ddF I "m¤"d˜ m’§F ^Fm˜mpm_ ˜"VFm›’˜"›˜z^pmF’˜am˜"m¤"d˜...
Page 189 All manuals and user guides at all-guides.com ˜pO˜aVam˜ mmp¤m4FhFm› pm¦F’F_pm˜’zda› ˜4pm¦F’F_pm˜’zda›˜a’˜pmF˜¤’F=˜am˜"˜4pm¦F’F_pm˜¦F4›p˜’›Fz˜^Fm˜"˜ 4pm¦F’F_pm˜¦F4›p˜’›Fz˜a’˜F¨F4¤›F=:˜"˜ ˜a’˜mp›˜"zzdaF=˜ O›F˜F›¤mamV˜ ›p˜›^F˜¦F4›p:˜›^F˜4"dd˜4"m˜*F˜p¤›F=˜›p˜"˜’›"›apm˜p˜ ˜§^FF˜›^F˜ "m’§FamV˜"VFm›˜F4Fa¦F’˜›^F˜ ˜|"’˜aO˜›^F˜4pm¦F’F_pm˜’›Fz˜^"=˜mp›˜ *FFm˜zp4F’’F=} p¦F"VF ˜"zzdaF’˜›p˜4p¦F"VF˜z"›^’ "›"˜F’›a4›apm "›"˜F’›a4›apm˜zF¦Fm›’˜›pmF’˜Oph˜*FamV˜"zzdaF=˜›p˜damF˜p˜›¤mc˜4a4¤a›’˜ =¤amV˜"˜="›"˜4"dd˜ ’˜"F˜mp›˜zd"©F=˜Op˜="›"_F’›a4›F=˜4"dd’ aF4›˜ VFm›˜ "ddamV aF4›˜ VFm›˜ "ddamV˜"ddp§’˜"˜¦F4›p˜›p˜p¤›F˜"˜4"dd˜›p˜z"›a4¤d"˜ ˜"VFm›˜ "m=˜^"¦F˜›^F˜4"dd˜›F"›F=˜"’˜"m˜ ˜4"dd˜^F˜ ˜pmd©˜"zzdaF’˜›p˜=aF4›˜ "VFm›˜4"dd’˜aO˜›^F˜4"dd’˜F"4^˜"m˜"VFm›˜›^p¤V^˜¦F4›p˜zp4F’’amV˜ aF4›˜ "VFm›˜4"dd’˜Oph˜"˜z^pmF˜pm˜"˜’§a›4^˜"F˜mp›˜¦F4›p_zp4F’’F=˜"m=˜4"mmp›˜ 4"¤’F˜"˜ ˜›p˜*F˜zd"©F= m^"m4F=˜...
Page 190 All manuals and user guides at all-guides.com "dd˜ Fm›F ppc"^F"=˜m›FOdp§ ’˜"zzd©˜pmd©˜›p˜›^F˜’§a›4^˜§^FF˜›^F˜ ˜a’˜=FOamF=˜O˜"˜4"dd˜am›FOdp§’˜ ›p˜"mp›^F˜’§a›4^:˜›^F˜ ˜a’˜dp’›˜ p¤˜4"m˜^"¦F˜›^F˜am›FOdp§˜›p˜"mp›^F˜ ’§a›4^˜"44F’’˜"˜ ˜§a›^˜›^F˜’"hF˜ ˜hF’’"VF˜"’˜pm˜›^F˜paVam"d˜ ’§a›4^ F=aF4›apm˜pm˜p˜ m’§F˜| } O˜"˜4"dd˜F_„¤F¤F’˜›p˜"˜’zda›˜p˜’cadd˜*F4"¤’F˜›^F˜ ˜›ahF˜F¨zaF=:˜›^F˜ ˜"zzdaF’˜›p˜›^F˜4"dd˜§^Fm˜"m˜"VFm›˜"m’§F’˜›^F˜4"dd F¦a4F˜*’F¦amV ^F˜’©’›Fh˜^"m=dF’˜F¦a4F˜*’F¦amV˜4"dd’˜"’˜4pmOFFm4F˜4pmmF4›apm’˜ O˜›^F˜p*’F¦F˜zF’’F’˜›^F˜ ˜FzF"›˜*¤››pm˜pmd©˜^F˜p˜’^F˜^F"’˜›^F˜ "mmp¤m4FhFm›˜p§F¦F:˜aO˜"mp›^F˜z"›©˜pm˜›^F˜4"dd˜zF’’F’˜›^F˜ ˜ FzF"›˜*¤››pm:˜›^F˜¤’F˜"m=˜›^F˜p*’F¦F˜^F"˜›^F˜ ¤zF¦a’p˜ ’’a’› O˜"m˜"VFm›˜F„¤F’›’˜’¤zF¦a’p˜"’’a’›"m4F˜"m=˜4pmOFFm4F’˜›^F˜ ’¤zF¦a’p˜am›p˜"˜4"dd:˜Fa›^F˜›^F˜"VFm›˜p˜›^F˜’¤zF¦a’p˜4"m˜¤’F˜›^Fa˜ ˜ FzF"›˜*¤››pm˜›p˜Fzd"©˜›^F˜ :˜*¤›˜pmd©˜›^F˜zF’pm˜§^p˜zF’’F’˜›^F˜...
Page 191: Voice Response Integration
All manuals and user guides at all-guides.com pa4F˜F’zpm’F˜m›FV"›apm Voice Response Integration pa4F˜F’zpm’F˜m›FV"›apm˜|}˜am›FV"›F’˜ "dd˜F4›pamV˜§a›^˜›^F˜4"z"*ada›aF’˜pO˜ ¦pa4F˜F’zpm’F˜¤ma›’˜|’}˜’¤4^˜"’˜›^F˜¤4Fm›˜F4^mpdpVaF’˜ ˜ pa4F˜mOph"›apm˜©’›Fh˜| }˜a›^˜:˜©p¤˜4"m9 ¤m˜"˜˜’4az›˜§^adF˜F›"amamV˜4pm›pd˜pO˜"˜4"dd˜am˜¦F4›p˜zp4F’’amV ¤m˜"˜˜’4az›˜§^adF˜"˜4"dd˜a’˜„¤F¤F=:˜F›"amamV˜a›’˜zp’a›apm˜am˜›^F˜„¤F¤F ppd˜ ˜zp›’˜Op˜h¤d›azdF˜"zzda4"›apm’ ’F˜"˜˜"’˜"˜OdF¨a*dF˜F¨›Fm"d_"mmp¤m4FhFm›˜=F¦a4F "’’˜="›"˜*F›§FFm˜›^F˜’©’›Fh˜"m=˜"˜ "m=Fh˜˜="›"˜›^p¤V^˜"˜’§a›4^˜›p˜"m˜ ˜^p’› ^F˜4pm¦F’F_pm˜4phh"m=:˜§^a4^˜a’˜z"›˜pO˜ "’a4˜ "dd˜F4›pamV:˜zp¦a=F’˜›^F’F˜ 4"z"*ada›aF’˜’F˜"˜4pm¦F’F_pm˜4"dd_¦F4›p˜’›Fz˜›p˜am›FV"›F˜"˜˜§a›^˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜"ddp§’˜©p¤˜›p˜¤’F˜˜4"z"*ada›aF’˜§^adF˜ 4pm›pddamV˜"˜4"dd˜am˜ m4d¤=F˜’˜§a›^˜¦F4›p˜zp4F’’amV˜›p˜›"cF˜"=¦"m›"VF˜pO˜›^F˜Opddp§amV9 44F’’˜›p˜dp4"d˜"m=˜^p’›˜="›"*"’F’...
Page 192 All manuals and user guides at all-guides.com "dd˜ Fm›F How to administer VRI m"*dF˜ "dd˜phz›amV˜›p˜"ddp§˜›^F˜’©’›Fh˜›p˜4pddF4›˜=aVa›’˜Oph˜›^F˜4"ddF˜"m=˜ ˜›p˜F›¤m˜="›"˜ p¤˜h¤’›˜^"¦F˜ "dd˜phz›amV˜›p˜"=hama’›F˜›^F˜ pm¦F’F˜ "›"˜F›¤m˜ p=F˜"m=˜¤’F˜›^F˜=aVa›’˜cF©§p=˜Op˜›^F˜e="›"¥sY˜p˜ e="›"¥¢Y˜OaFd=’˜pm˜›^F˜4pm¦F’F_pm˜4phh"m= Table 1-50. Required forms Form Field ©’›Fh˜""hF›F’˜ "dd˜phz›amV ¤’›phF_z›apm’ F"›¤F˜ 44F’’˜ p=F˜| pm¦F’F˜ "›"˜F›¤m˜ p=F F"›¤F_Fd"›F=˜©’›Fh˜ pm¦F’F˜...
Page 193 All manuals and user guides at all-guides.com pa4F˜F’zpm’F˜m›FV"›apm O˜›^F˜4"dd˜§"’˜„¤F¤F=˜›p˜"˜mpm4pm¦F’F˜’zda›˜*FOpF˜›^F˜4pm¦F’F_pm˜4phh"m=˜ §"’˜¤m:˜›^F˜4"dd˜F›"am’˜a›’˜„¤F¤F˜zp’a›apm˜O˜"m˜"VFm›˜*F4phF’˜"¦"ad"*dF˜§^adF˜ ›^F˜˜’4az›˜¤m’:˜›^F˜’©’›Fh˜=pz’˜›^F˜damF˜›p˜›^F˜˜"m=˜4pmmF4›’˜›^F˜4"ddF˜ ›p˜›^F˜"VFm›˜^F˜˜=F›F4›’˜›^F˜=a’4pmmF4›˜"m=˜›Fham"›F’˜›^F˜˜’4az›˜ p˜ 4pm¦F’F_pm˜4phh"m=˜’©m›"¨:˜’FF˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜ FdF"’F˜–˜ "dd˜F4›pamV— ¨zF›˜ VFm›˜FdF4›apm˜| "dd˜phz›amV˜"ddp§’˜©p¤˜›p˜4pddF4›˜"m=˜¤’F˜=aVa›’˜›^"›˜›^F˜˜F›¤m’˜^F’F˜ =aVa›’˜"F˜^"m=dF=˜"’˜=a"d_"^F"=˜=aVa›’˜¤dF’˜Op˜4pddF4›amV˜"m=˜zp4F’’amV˜˜ =aVa›’˜"F˜›^F˜’"hF˜"’˜Op˜ "dd˜phz›amV p¤˜4"m˜¤’F˜=aVa›’˜F›¤mF=˜Oph˜›^F˜˜am˜›^F˜Opddp§amV˜§"©’9 p˜=a’zd"©˜Op˜›^F˜"m’§FamV˜"VFm›Œ’˜|"¤›ph"›a4"dd©˜Op˜¢_damF˜=a’zd"©’˜p˜ ÅÂ$ É §a›^˜›^F˜ ˜*¤››pm˜Op˜p›^F˜=a’zd"©’} ’˜"m˜F¨›Fm’apm˜am˜"˜p¤›F_›p˜=aVa›’˜¦F4›p˜’›Fz˜ p˜F¨"hzdF9 converse-on split..(VRU returns 4 digits) collect 4 digits after announcement none route-to digits coverage y p˜¦F4›p_4pm=a›apm"d˜*"m4^amV˜am˜"m˜aO˜=aVa›’˜F„¤"d’˜¦F4›p˜’›Fz˜...
Page 194 All manuals and user guides at all-guides.com "dd˜ Fm›F SECURITY ALERT: ^Fm˜©p¤˜¤’F˜"˜˜"zzda4"›apm˜›^"›˜F›¤m’˜="›"˜Op˜"˜4pddF4›_=aVa›’˜’›Fz:˜ ›^F˜pzzp›¤ma›©˜Op˜›pdd˜O"¤=˜F¨a’›’˜§^Fm˜›^F˜˜"zzda4"›apm˜=pF’˜mp›˜ F›¤m˜"m©˜="›"˜"cF˜›^F˜Opddp§amV˜zF4"¤›apm’9 O˜›^F˜4pddF4›F=˜=aVa›’˜"F˜¤’F=˜›p˜p¤›F˜4"dd’˜am›Fm"dd©:˜Fm’¤F˜›^"›˜ ›^F˜ d"’’˜pO˜F’›a4›apm˜| }˜Op˜›^F˜¦F4›p˜=aF4›p©˜m¤h*F˜ | }˜=pF’˜mp›˜"ddp§˜4"dd’˜›p˜p¤›F˜F¨›Fm"dd© O˜›^F˜4pddF4›F=˜=aVa›’˜"F˜¤’F=˜›p˜p¤›F˜4"dd’˜F¨›Fm"dd©:˜¤’F˜"˜ z"’’§p=˜›p˜¦FaO©˜›^"›˜›^F˜4pddF4›F=˜=aVa›’˜^"¦F˜*FFm˜z"’’F=˜*©˜ ›^F˜˜"zzda4"›apm˜ p˜F¨"hzdF:˜am˜›^F˜Opddp§amV˜¦F4›p:˜›^F˜˜ "zzda4"›apm˜F›¤m’˜"˜_=aVa›˜z"’’§p=˜Opddp§F=˜*©˜›^F˜G_=aVa›˜ F¨›Fm"d˜m¤h*F˜^F˜¦F4›p˜p¤›F’˜4"dd’˜§a›^p¤›˜›^F˜4pF4›˜ z"’’§p=˜›p˜"˜¦F4›p˜¢ converse-on split 10 pri m passing none and none (VRU returns 11 digits) collect 3 digits after announcement none goto vector 23 if digits <>...
Page 195 All manuals and user guides at all-guides.com pa4F˜F’zpm’F˜m›FV"›apm m’§F˜’¤zF¦a’apm m’§F˜’¤zF¦a’apm˜a’˜F›¤mF=˜pmd©˜pm4F˜=¤amV˜"˜4"dd˜O˜"˜4"dd˜a’˜ "m’§FF=˜*F4"¤’F˜pO˜"˜4pm¦F’F_pm˜’›Fz:˜"m’§F˜’¤zF¦a’apm˜a’˜’Fm›˜aO˜a›˜ ^"’mŒ›˜zF¦ap¤’d©˜*FFm˜’Fm›˜O˜=aVa›’˜"F˜z"’’F=˜›p˜›^F˜:˜"m’§F˜ ’¤zF¦a’apm˜a’˜’Fm›˜"O›F˜=aVa›’˜"F˜’Fm› ˜ ˜ O˜"˜4pm¦F’F_pm˜’›Fz˜4"dd’˜ :˜›^F˜4"dd˜a’˜^"m=dF=˜"’˜"˜=aF4›˜4"dd˜›p˜ ˜^F˜4"ddF˜^F"’˜›^F˜ ˜§Fd4phF˜hF’’"VF˜"m=˜4"m˜F›aF¦F˜ hF’’"VF’˜"’˜¤’¤"d O˜"˜4"dd˜a’˜Op§"=F=˜›p˜"˜ ˜"m=˜›^Fm˜=Fda¦FF=˜›p˜"m˜ ˜^¤m›˜Vp¤z˜ *©˜"˜4pm¦F’F_pm˜’›Fz:˜›^F˜4"dd˜›p˜ ˜a’˜›F"›F=˜"’˜"˜F=aF4›F=˜4"dd:˜ "m=˜›^F˜4"ddF˜h"©˜dF"¦F˜"˜hF’’"VF ¤›p_ ¦"ad"*dF˜zda›˜| ˜4pm¦F’F_pm˜¦F4›p˜’›Fz˜4"m˜zd"4F˜"˜4"dd˜›p˜"m˜ ˜’F˜"¤›p_"¦"ad"*dF˜ 4pm¦F’F˜’zda›’˜Op˜˜F¨4Fz›˜§^Fm˜ ˜4pm›pd’˜›^F˜4pm¦F’F˜’zda› ¤›ph"›a4˜"m’§FamV˜...
Page 196 All manuals and user guides at all-guides.com "dd˜ Fm›F d"’’˜pO˜F’›a4›apm ^F˜’©’›Fh˜=pF’˜mp›˜4^F4c˜ ’˜§^Fm˜"˜4pm¦F’F_pm˜¦F4›p˜’›Fz˜p¤›F’˜ "˜4"dd˜›p˜"˜’zda› pmOFFm4F p¤˜4"mmp›˜4pmOFFm4F˜"˜4"dd˜p¤›F=˜*©˜"˜4pm¦F’F_pm˜’›Fz aF4›˜ Fz"›hFm›˜ "ddamV p¤˜4"m˜"=hama’›F˜"˜4pm¦F’F˜’zda›˜"’˜"˜ ˜’zda› a’›a*¤›F=˜ phh¤ma4"›apm’˜©’›Fh O˜"m˜am4phamV˜ ˜4"dd˜a’˜zd"4F=˜›p˜"˜¦F4›p˜§a›^˜"˜4pm¦F’F_pm˜’zda›˜¨˜za˜ h˜z"’’amV˜"ma˜’›Fz:˜›^F˜4"ddFŒ’˜ ˜F¨›Fm’apm˜a’˜’Fm›˜›p˜›^F˜ ¨zF›˜ VFm›˜FdF4›apm pm¦F’F_pm˜’›Fz’˜4"m˜zd"4F˜4"dd’˜›p˜"˜’cadd˜^¤m›˜Vp¤z pd= m˜"VFm›˜"m’§FamV˜"˜4pm¦F’F˜4"dd˜4"m˜z¤›˜›^F˜4"dd˜pm˜^pd=:˜*¤›˜›^F˜4"ddF˜ =pF’˜mp›˜^F"˜h¤’a4˜pm˜^pd=˜O˜"˜4"dd˜a’˜„¤F¤F=˜›p˜"˜*"4c¤z˜’zda›˜*FOpF˜a›˜ §"’˜’Fm›˜›p˜›^F˜˜"m=˜"˜mpm4pm¦F’F˜’zda›˜"VFm›˜"m’§F’˜›^F˜4"dd˜pm˜ ^pd=:˜›^F˜"VFm›˜§^p˜zd"4F=˜›^F˜4"dd˜pm˜^pd=˜a’˜=pzzF=:˜"m=˜›^F˜4"ddF˜ 4pmmF4›’˜›p˜›^F˜"m’§FamV˜"VFm› pd=˜I˜ ¤›ph"›a4 ¤›ph"›a4˜^pd=˜"zzdaF’˜›p˜4pm¦F’F_pm˜4"dd’ ¤m›˜ p¤z’ ˜4pm¦F’F_pm˜’›Fz˜4"m˜=Fda¦F˜"˜4"dd˜›p˜"˜¦F4›p_4pm›pddF=˜p˜ ˜^¤m›˜ Vp¤z:˜...
Page 197 All manuals and user guides at all-guides.com pa4F˜F’zpm’F˜m›FV"›apm ppc_ ^F"=˜m›FOdp§ O˜"m˜am4phamV˜4"dd˜p˜"˜4"dd˜p¤›F=˜*©˜"˜4pm¦F’F_pm˜¦F4›p˜’›Fz˜a’˜ "m’§FF=˜*©˜"˜:˜p˜a’˜„¤F¤F=˜›p˜›^F˜4pm¦F’F˜’zda› §^adF˜"˜ ppc_ ^F"=˜m›FOdp§˜4"dd˜"››Fhz›˜a’˜p¤›’›"m=amV:˜›^F˜"››Fhz›˜a’˜"44Fz›F= F’’"VF˜ Fm›F pm¦F’F_pm˜’›Fz’˜4"m˜=Fda¦F˜4"dd’˜›p˜hF’’"VF˜^¤m›˜Vp¤z’˜¤4^˜4"dd’˜ "F˜^"m=dF=˜"’˜=aF4›˜4"dd’˜›p˜›^F˜hF’’"VF˜^¤m›˜Vp¤z O˜"˜4"dd˜a’˜Op§"=F=˜›p˜"˜ ˜"m=˜"˜4pm¦F’F_pm˜’›Fz˜=Fda¦F’˜a›˜›p˜"˜ hF’’"VF˜’zda›:˜a›˜a’˜^"m=dF=˜"’˜"˜F=aF4›F=˜4"dd ˜4pm¦F’F_pm˜’›Fz˜4"m˜„¤F¤F˜"˜4"dd˜›p˜›^FF˜=aOOFFm›˜’cadd’˜"m=˜›^Fm˜›p˜"˜ 4pm¦F’F˜’cadd˜Vp¤z˜p˜’zda› ¤’a4_pm_pd= ¤amV˜›^F˜="›"˜F›¤m˜z^"’F˜pO˜"˜4pm¦F’F_pm˜’›Fz:˜›^F˜4"ddF˜a’˜zd"4F=˜pm˜ ^pd=:˜*¤›˜=pF’˜mp›˜^F"˜h¤’a4 pm¦F4›p_4pm›pddF=˜’zda›’ ˜4pm¦F’F_pm˜’›Fz˜4"mmp›˜p¤›F˜"˜4"dd˜›p˜"˜mpm¦F4›p_4pm›pddF=˜’zda› ¤F¤amV pm¦F’F_pm˜4"dd’˜„¤F¤F˜§^Fm˜›^F©˜"F˜=Fda¦FF=˜›p˜*¤’©˜^¤m›˜Vp¤z’˜ "dd˜F4›pamV˜"¤=a*dF˜OFF=*"4c˜a’˜mp›˜=a’4pmmF4›F=˜§^adF˜"˜4pm¦F’F_pm˜ 4"dd˜a’˜„¤F¤F= O˜"˜4pm¦F’F_pm˜’›Fz˜a’˜¤m˜§^adF˜"˜4"dd˜a’˜„¤F¤F=˜›p˜"˜mpm_4pm¦F’F˜’zda›:˜ ›^F˜4"dd˜Fh"am’˜am˜„¤F¤F:˜F¦Fm˜"O›F˜*FamV˜"m’§FF=˜*©˜›^F˜ pm¦F’F_pm˜’›Fz’˜4"m˜„¤F¤F˜4"dd’˜"›˜pmF˜pO˜Op¤˜zapa›©˜dF¦Fd’9˜dp§:˜ hF=a¤h:˜^aV^˜p˜›pz˜ p¤˜"=hama’›F˜›^F˜„¤F¤F˜zapa›©˜pO˜"˜4"dd˜pm˜›^F˜ 4pm¦F’F_pm˜’›Fz ¢_ ˜aVm"damV ¢_ ˜’aVm"damV˜›¤mc’˜4"m˜’Fm=˜...
Page 198 All manuals and user guides at all-guides.com "dd˜ Fm›F F=aF4›apm˜pm˜p˜ m’§F˜| } O˜"˜4pm¦F’F_pm˜’›Fz˜4"dd’˜"˜^¤m›˜Vp¤z˜§a›^˜‰mp˜"m’§F˜›ahFp¤›Š˜ "=hama’›FF=:˜"m=˜›^F˜4"dd˜amV’˜"m˜"VFm›—zp›˜Op˜dpmVF˜›^"m˜›^F˜›ahFp¤›˜ am›F¦"d:˜›^F˜4"dd˜F=aF4›’˜"m=˜›^F˜"VFm›—zp›˜a’˜z¤›˜am›p˜ ˜§pc˜hp=F˜ |p˜dpVVF=˜p¤›˜aO˜›^F˜"VFm›˜a’˜"m˜ ˜hFh*F} a›^˜ :˜›^F˜4"dd˜a’˜F„¤F¤F=˜›p˜›^F˜’zda›˜^F˜4"dd˜4"mmp›˜F„¤F¤F˜›p˜ ›^F˜’zda›˜aO˜a›˜a’˜"m˜ ˜§a›^˜"dd˜"VFm›’˜dpVVF=˜p¤›˜p˜aO˜›^F˜„¤F¤F˜a’˜O¤dd˜O˜›^F˜ 4"dd˜4"mmp›˜*F˜F„¤F¤F=:˜›^F˜4pm¦F’F_pm˜’›Fz˜O"ad’:˜"˜¦F4›p˜F¦Fm›˜a’˜ dpVVF=:˜"m=˜zp4F’’amV˜F’›"›’˜"›˜›^F˜mF¨›˜¦F4›p˜’›Fz F¦a4F˜*’F¦amV "dd’˜=Fda¦FF=˜*©˜"˜4pm¦F’F_pm˜’›Fz˜4"m˜*F˜p*’F¦F=˜p˜zF¦Fm›˜›^F˜ p*’F¦F˜Oph˜^F"amV˜›pmF’˜"’’p4a"›F=˜§a›^˜="›"˜*FamV˜’Fm›˜›p˜›^F˜:˜ ›^F˜p*’F¦F˜a’˜mp›˜4pmmF4›F=˜›p˜›^F˜4"dd˜¤m›ad˜"O›F˜="›"˜a’˜z"’’F=˜O˜›^F˜ ˜F›¤m’˜="›":˜›^F˜p*’F¦F˜a’˜z¤›˜am˜’F¦a4F_p*’F¦amV_zFm=amV˜hp=F˜ "m=˜›^F˜4"ddF˜a’˜z¤›˜pm˜^pd=˜§^adF˜›^F˜="›"˜a’˜’Fm›˜^Fm˜›^F˜4pm¦F’F_pm˜ ’F’’apm˜Fm=’˜"m=˜›^F˜˜=pz’˜›^F˜damF:˜›^F˜p*’F¦F˜Fh"am’˜am˜ ’F¦a4F_p*’F¦amV_zFm=amV˜hp=F˜"m=˜§"a›’˜Op˜›^F˜mF¨›˜4"dd m˜"==a›apm:˜›^F˜p*’F¦F˜p*’F¦amV˜"˜ ˜=pF’˜mp›˜^F"˜="›"˜*FamV˜’Fm›˜ O›F˜="›"˜a’˜’Fm›:˜›^F˜p*’F¦F˜Fbpam’˜›^F˜4"dd p˜mp›˜"=hama’›F˜"˜’F¦a4F˜p*’F¦amV˜§"mamV˜›pmF˜*F4"¤’F˜›^F˜§"mamV˜ ›pmF˜h"©˜am›FOFF˜§a›^˜›^F˜am›F"4›apm˜*F›§FFm˜ ˜"m=˜›^F˜ 4"ddF ©’›Fh˜hF"’¤FhFm›’...
Page 199: Vustats
All manuals and user guides at all-guides.com ¤›"›’ "m’OF˜p¤›˜pO˜ O˜"˜4pm¦F’F_pm˜’›Fz˜=Fda¦F’˜"˜4"dd˜›p˜"m˜ ˜^¤m›˜Vp¤z˜"m=˜›^F˜4"ddF˜ ›aF’˜›p˜›"m’OF˜p¤›˜pO˜ :˜›^F˜›"m’OF˜O"ad’˜"m=˜zp4F’’amV˜4pm›am¤F’˜ "›˜›^F˜mF¨›˜¦F4›p˜’›Fz maOph˜ "dd˜ a’›a*¤›apm˜| p¤˜4"m˜"=hama’›F˜"˜4pm¦F’F˜’zda›˜"’˜"˜ ˜’zda› ˜=a’zd"©˜p¦Fa=F O˜"˜4"dd˜›^"›˜"44F’’F’˜h¤d›azdF˜ ’˜Fm4p¤m›F’˜"˜4pm¦F’F_pm˜’›Fz˜›^"›˜ z"’’F’˜¦=m:˜mph"d˜=a’zd"©˜p¦Fa=F˜¤dF’˜=F›FhamF˜§^a4^˜ ˜m¤h*F˜ a’˜’Fm›˜›p˜›^F˜ F4›p_4pm›pddF=˜’zda›’ pm¦F’F_pm˜’›Fz’˜4"m˜=Fda¦F˜4"dd’˜pmd©˜›p˜’cadd’˜p˜¦F4›p_4pm›pddF=˜ ’zda›’ VuStats ¤›"›’˜zF’Fm›’˜ "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }˜’›"›a’›a4’˜pm˜z^pmF˜ =a’zd"©’˜ VFm›’:˜’¤zF¦a’p’:˜4"dd˜4Fm›F˜h"m"VF’:˜"m=˜p›^F˜¤’F’˜4"m˜zF’’˜"˜ *¤››pm˜"m=˜¦aF§˜’›"›a’›a4’˜Op˜"VFm›’:˜’zda›’˜p˜’cadd’:˜ ’:˜"m=˜›¤mc˜Vp¤z’ ^F’F˜’›"›a’›a4’˜FOdF4›˜amOph"›apm˜4pddF4›F=˜=¤amV˜›^F˜4¤Fm›˜...
Page 200 All manuals and user guides at all-guides.com "dd˜ Fm›F STAFF = 4 AV = 0 AUX = 2 WAIT = 4 ASL = 87 Oper callmstr CJL 061896 Figure 1-4. CallMaster Terminal with VuStats Display ’’¤F˜s˜ ¤mF˜snnn˜ QQQ_¢_Q¬ 1-186...
Page 201 All manuals and user guides at all-guides.com ¤›"›’ How to administer VuStats Table 1-51. System-Parameter Customer-Options form Form Field ©’›Fh˜""hF›F˜ ¤’›phF_z›apm’ —¤›"›’˜pVam˜ —¤›"›’˜F¦a4F˜F¦Fd ¤›"›’˜p˜¤›"›’˜| T˜ m^"m4F=} a’zd"©˜›^F˜©’›Fh_""hF›F˜ ¤’›phF_z›apm’˜Oph˜"m=˜Fm’¤F˜›^"›˜ :˜ —¤›"›’˜pVam˜ ’:˜ —¤›"›’˜F¦a4F˜F¦Fd:˜"m=˜¤›"›’˜p˜¤›"›’˜ | T˜ m^"m4F=}˜"F˜’F›˜›p yes. Table 1-52. Required forms Form Field F"›¤F_Fd"›F=˜©’›Fh˜...
Page 202 All manuals and user guides at all-guides.com "dd˜ Fm›F F"›¤F_Fd"›F=˜©’›Fh_""hF›F’˜Oph I ACD Login Identification Length — O˜©p¤˜"F˜mp›˜¤’amV˜ :˜ Fm›F˜"˜m¤h*F˜|sJn}˜›^"›˜a=Fm›aOaF’˜›^F˜dFmV›^˜pO˜ VFm›˜pVam˜ ’˜ ¤’F=˜*©˜ —¤›"›’˜O˜©p¤˜"F˜mp›˜¤’amV˜ —¤›"›’˜pVam˜ ’:˜"44Fz›˜›^F˜=FO"¤d›˜¬˜^a’˜OaFd=˜=FOamF’˜›^F˜ ˜dpVam˜ ˜dFmV›^˜ "m=˜›^F˜ ˜dpVam˜ ˜dFmV›^:˜’p˜©p¤˜h¤’›˜4pp=am"›F˜§a›^˜›^F˜ ˜"=hama’›"›p˜*FOpF˜4^"mVamV˜›^a’˜OaFd= I BCMS/VuStats Measurement Interval — ^a’˜am›F¦"d˜=F›FhamF’˜ ^p§˜OF„¤Fm›d©˜ ˜zpdd’˜"m=˜F4p=’˜="›"˜Op˜ ˜Fzp›’˜"m=˜...
Page 203 All manuals and user guides at all-guides.com ¤›"›’ ››Fm="m›˜ pm’pdF˜Oph˜I˜ =hama’›F˜"˜¤›"›’˜OF"›¤F˜*¤››pm˜ |¦¤_=a’zd"© ) ˜›p˜"ddp§˜"m˜"››Fm="m›˜›p˜=a’zd"©˜¤›"›’˜’›"›a’›a4’˜^FF˜a’˜mp˜ daha›˜›p˜›^F˜m¤h*F˜pO˜¤›"›’˜*¤››pm’˜›^"›˜4"m˜*F˜"=hama’›FF= I Fmt I˜^Fm˜©p¤˜"’’aVm˜¤›"›’˜OF"›¤F˜*¤››pm’:˜"m˜ h›˜OaFd=˜ "zzF"’˜ p¤˜4"m˜"’’p4a"›F˜"˜¤›"›’˜OF"›¤F˜*¤››pm˜§a›^˜"˜ z"›a4¤d"˜=a’zd"©˜Oph"›˜^F˜ h›˜¦"d¤F˜a=Fm›aOaF’˜›^F˜¤›"›’˜ Oph"›˜¤’F=˜›p˜=a’zd"©˜›^F˜amOph"›apm˜zF4aO©˜s˜I˜Q¬˜am˜›^F˜ h›˜|s˜ a’˜›^F˜=FO"¤d›˜Oph"›}˜FF˜‡ ph"›˜¤h*FŠ˜am˜›^a’˜’F4›apm˜Op˜ "==a›apm"d˜amOph"›apm I ID number ˜I˜z›apm"dd©˜"=hama’›F˜"m˜ ˜m¤h*F˜Op˜F"4^˜ ¦¤_=a’zd"©˜*¤››pm˜’F˜›^F˜ ˜m¤h*F˜›p˜=FOamF˜›^F˜"VFm›:˜’zda›:˜ ›¤mc˜Vp¤z:˜p˜ ˜›^"›˜›^F˜¤›"›’˜=a’zd"©˜§add˜=F’4a*F˜^F˜ ˜ 4"m˜*F˜"m˜"VFm›˜dpVam˜ ˜p˜F¨›Fm’apm˜m¤h*F:˜"˜’zda›˜p˜›¤mc˜Vp¤z˜ m¤h*F:˜p˜"˜ ˜F¨›Fm’apm˜...
Page 204 All manuals and user guides at all-guides.com "dd˜ Fm›F ›"›apm˜Oph˜I˜ =hama’›F˜"˜¤›"›’˜OF"›¤F˜*¤››pm˜|¦¤_=a’zd"©}˜›p˜"ddp§˜ "VFm›’˜›p˜=a’zd"©˜¤›"›’˜’›"›a’›a4’˜FF˜‰ ››Fm="m›˜ pm’pdF˜OphŠ˜"*p¦F˜ Op˜hpF˜amOph"›apm F4›p˜ aF4›p©˜¤h*F˜Oph p˜F"4^˜ ˜›^"›˜^"’˜’›"›a’›a4’˜=a’zd"©F=˜*©˜¤›"›’:˜"=hama’›F˜›^F˜ Opddp§amV˜OaFd=’9 I Acceptable Service Level ˜I˜zF4aO©˜›^F˜m¤h*F˜pO˜’F4pm=’˜ §a›^am˜§^a4^˜4"dd’˜›p˜›^a’˜ ˜"F˜"m’§FF=˜ "dd’˜"m’§FF=˜§a›^am˜ ›^a’˜›ahF˜"F˜4pm’a=FF=˜"44Fz›"*dF˜ ˜"m=˜¤›"›’˜¤’F˜›^a’˜ ¦"d¤F˜›p˜=F›FhamF˜›^F˜zF4Fm›"VF˜pO˜4"dd’˜›^"›˜hFF›˜›^F˜"44Fz›"*dF˜ ’F¦a4F˜dF¦Fd I Measured — F›˜›^a’˜OaFd=˜›p˜ internal ˜p˜ both ˜zF4aO©˜ internal ˜›p˜ F4p=˜’›"›a’›a4’˜Op˜...
Page 205 All manuals and user guides at all-guides.com ¤›"›’ I Trunk-group ˜I˜ a’zd"©’˜’›"›a’›a4’˜"*p¤›˜"˜’zF4aOa4˜›¤mc˜Vp¤z˜ p¤˜h¤’›˜"=hama’›F˜›^F˜›¤mc˜Vp¤z˜"’˜F"’¤F=˜|am›Fm"d˜p˜*p›^}˜ pm˜›^F˜¤mc˜ p¤z˜Oph I VDN ˜I˜ a’zd"©’˜’›"›a’›a4’˜"*p¤›˜"˜’zF4aOa4˜ ˜ p¤˜h¤’›˜ "=hama’›F˜›^F˜ ˜"’˜F"’¤F=˜|am›Fm"d˜p˜*p›^}˜pm˜›^F˜F4›p˜ aF4›p©˜¤h*F˜Oph FF˜ ˜am˜›^a’˜’F4›apm˜Op˜"˜ ‘‘What information is displayed’’ on page 1-194 =F’4az›apm˜pO˜="›"˜›^"›˜a’˜=a’zd"©F=˜Op˜F"4^˜p*bF4›˜›©zF I Data Type ˜I˜zF4aO©˜="›"˜›©zF’˜›p˜=FOamF˜§^"›˜="›"˜a’˜=a’zd"©F=˜ Op˜F"4^˜p*bF4›˜›©zF˜ p¤˜4"m˜’zF4aO©˜¤z˜›p˜s¬˜="›"˜›©zF’˜Op˜F"4^˜ =a’zd"©˜FF˜ Op˜"˜...
Page 206 All manuals and user guides at all-guides.com "dd˜ Fm›F I Data Field Character ˜I˜zF4aO©˜"m©˜4^""4›F:˜F¨4Fz›˜"˜’z"4F:˜›p˜ *F˜¤’F=˜"’˜"˜zd"4F^pd=F˜Op˜="›"˜am˜›^F˜ ph"›˜ F’4az›apm˜C˜a’˜ ›^F˜=FO"¤d›˜ p˜F¨"hzdF:˜am˜›^F˜Fm›©˜‰ KCCŠ˜›^F˜=pdd"˜’aVm’˜ F"4^˜^pd=˜"˜zd"4F˜Op˜pmF˜4^""4›F˜pO˜="›" I Format Description ˜I˜zF4aO©˜›^F˜›F¨›˜›p˜*F˜=a’zd"©F=˜§a›^˜"˜="›"˜ ›©zF:˜Opddp§F=˜*©˜ "›"˜ aFd=˜ ^""4›F’˜mFF=F=˜"’˜zd"4F^pd=F’˜ Op˜="›"_›©zF˜="›"˜a’›˜="›"˜›©zF’˜am˜›^F˜ "›"˜©zF˜OaFd=’˜am˜›^F˜ ’"hF˜p=F˜›^"›˜›^F˜="›"˜›©zF˜›F¨›˜"zzF"’˜am˜ ph"›˜ F’4az›apm˜ p˜F¨"hzdF:˜am˜ :˜ :˜ :˜ :˜ :˜"m=˜ ˜"F˜"dd˜ Screen 1-2 ›F¨›˜d"*Fd’˜Op˜="›"˜›©zF’˜ ˜a’˜"’’p4a"›F=˜§a›^˜›^F˜Oa’›˜="›"˜...
Page 207 All manuals and user guides at all-guides.com ¤›"›’ I Format I˜zF4aO©˜›^F˜Oph"›˜pO˜="›"˜›^"›˜^"’˜"˜›ahF˜¦"d¤F˜ ph"›˜ a’˜F„¤aF=˜Op˜›ahF_¦"d¤F˜="›"˜›©zF’˜’¤4^˜"’˜ ‰’zda›_pd=F’›_4"dd_§"a›amVŠ˜zF4aO©˜pmF˜pO˜›^F˜Opddp§amV9 ccs ˜__˜¤m=F=_4"dd˜’F4pm=’˜| }˜p¤m=F=˜›p˜›^F˜mF"F’›˜ h ˜__˜p¤’˜p¤m=F=˜›p˜›^F˜mF"F’›˜^p¤ h:mm ˜__˜p¤’˜"m=˜ham¤›F’˜p¤m=F=˜›p˜›^F˜mF"F’›˜ham¤›F h:mm:ss ˜__˜p¤’:˜ham¤›F’:˜"m=˜’F4pm=’ m ˜__˜am¤›F’˜p¤m=F=˜›p˜›^F˜mF"F’›˜ham¤›F m:ss ˜__˜am¤›F’˜"m=˜’F4pm=’ s ˜__˜F4pm=’ I Update Interval ˜I˜F›˜›^F˜am›F¦"d˜"›˜§^a4^˜›^F˜¤›"›’˜=a’zd"©˜ ="›"˜a’˜¤z="›F=˜›p˜pmF˜pO˜›^F˜Opddp§amV9 no-update ˜I˜^F˜=a’zd"©˜=pF’˜mp›˜¤z="›F˜"m=˜"zzF"’˜ pmd©˜Op˜›^F˜am›F¦"d˜’zF4aOaF=˜am˜›^F˜ a’zd"©˜m›F¦"d˜OaFd= polled ˜I˜^F˜=a’zd"©˜¤z="›F’˜F¦F©˜^p¤˜p˜^"dO_^p¤˜ =FzFm=amV˜¤zpm˜›^F˜¦"d¤F˜am˜...
Page 208 All manuals and user guides at all-guides.com "dd˜ Fm›F Detailed description What information is displayed ^F˜Opddp§amV˜Oph’˜"m=˜OaFd=’˜=F›FhamF˜amOph"›apm˜›^"›˜¤›"›’˜=a’zd"©’ Access Trunk Group Measured Agent LoginID form All Fields Attendant Console form Feature Buttons VuStats Display Format form Format Number Next Format Number What BCMS/VuStats Login ID form Number of Intervals All Fields...
Page 209 All manuals and user guides at all-guides.com ¤›"›’ Data Type "›"˜›©zF˜=FOamF’˜§^"›˜="›"˜a’˜=a’zd"©F=˜Op˜"m˜p*bF4›˜›©zF˜ p˜F¨"hzdF:˜Op˜"m˜ "VFm›˜p*bF4›˜›©zF:˜¤›"›’˜4"m˜=a’zd"©˜amOph"›apm˜"VFm›’˜"F˜am›FF’›F=˜am:˜’¤4^˜ "’˜›^F˜›p›"d˜m¤h*F˜pO˜4"dd’˜›^F˜"VFm›˜^"’˜"m’§FF=˜’am4F˜dpVam:˜›^F˜"¦F"VF˜›ahF˜ ›^F˜"VFm›˜^"’˜’zFm›˜pm˜ ˜4"dd’:˜›^F˜m¤h*F˜pO˜"VFm›’˜"¦"ad"*dF˜›p˜F4Fa¦F˜4"dd’˜ Op˜"˜’zda›:˜"m=˜›^F˜zF4Fm›˜pO˜4"dd’˜§a›^am˜›^F˜"44Fz›"*dF˜’F¦a4F˜dF¦Fd p˜’zda›˜p*bF4›˜›©zF’:˜¤›"›’˜4"m˜=a’zd"©˜’zda›˜=F’4az›apm˜"m=˜zFOph"m4F˜ amOph"›apm:˜’¤4^˜"’˜"¦F"VF˜’zFF=˜pO˜"m’§F:˜m¤h*F˜pO˜4"dd’˜§"a›amV:˜"m=˜ "VFm›˜§pc˜’›"›F’˜¤›"›’˜4"m˜"d’p˜=a’zd"©˜"m˜p*bF4›a¦F:˜"44Fz›"*dF˜’F¦a4F˜ dF¦Fd:˜p˜zF4Fm›˜pO˜4"dd’˜"m’§FF=˜§a›^am˜›^F˜"44Fz›"*dF˜’F¦a4F˜dF¦Fd˜Op˜"˜’zda›˜ FF˜ ˜"m=˜ ˜Op˜hpF˜amOph"›apm˜pm˜="›"˜›©zF’ Table 1-53 Table 1-56 Period ¤›"›’˜4"m˜’^p§˜’›"›a’›a4’˜›^"›˜^"¦F˜"44¤h¤d"›F=˜Op˜›^F˜="©:˜p˜Op˜"m˜ "=hama’›FF=˜m¤h*F˜pO˜am›F¦"d’˜ p˜F¨"hzdF:˜aO˜©p¤˜"=hama’›F˜¤›"›’˜›p˜ =a’zd"©˜›^F˜m¤h*F˜pO˜ ˜4"dd’˜Op˜›^F˜z"’›˜T˜4phzdF›F=˜am›F¦"d’:˜a›˜=a’zd"©’˜›^F˜ m¤h*F˜pO˜ ˜4"dd’˜F4Fa¦F=˜am˜›^F˜z"’›˜¢˜^p¤’˜|s—¢_^p¤˜am›F¦"d’}˜p˜T˜^p¤’˜ |s_^p¤˜am›F¦"d’}˜zd¤’˜›^p’F˜4phzdF›F=˜=¤amV˜›^F˜4¤Fm›˜am›F¦"d˜’amV˜ ^a’›pa4"d˜="›"˜4"m˜"OOF4›˜zp4F’’p˜p44¤z"m4©:˜=FzFm=amV˜¤zpm˜›^F˜m¤h*F˜pO˜ "4›a¦F˜¤’F’:˜›^Fa˜¤z="›F˜"›F’:˜"m=˜›^F˜m¤h*F˜pO˜^a’›pa4"d˜="›"˜›©zF’ a›^˜"VFm›˜p˜"VFm›_F¨›Fm’apm˜p*bF4›˜›©zF’:˜’^aO›˜="›"˜a’˜"¦"ad"*dF˜Op˜›^F˜m¤h*F˜ pO˜...
Page 210 All manuals and user guides at all-guides.com "dd˜ Fm›F Display linking amc˜=a’zd"©˜Oph"›’˜›p˜am4F"’F˜›^F˜"hp¤m›˜pO˜amOph"›apm˜¤’F’˜4"m˜¦aF§˜ p˜ F¨"hzdF:˜damc˜"˜=a’zd"©˜pO˜amOph"›apm˜Op˜"m˜"VFm›Œ’˜Oa’›˜’zda›˜›p˜"˜=a’zd"©˜pO˜ amOph"›apm˜Op˜›^F˜"VFm›Œ’˜’F4pm=˜’zda›˜:˜damc˜"˜=a’zd"©˜pO˜amOph"›apm˜"*p¤›˜›^F˜ §pc˜’›"›F’˜pO˜"dd˜"VFm›’˜pm˜"˜’zda›˜damcF=˜›p˜"mp›^F˜=a’zd"©˜pO˜amOph"›apm˜"*p¤›˜ 4"dd’˜§"a›amV:˜m¤h*F˜pO˜4"dd’˜"*"m=pmF=:˜p˜pd=F’›˜4"dd˜§"a›amV˜Op˜›^F˜’zda› O˜©p¤˜¤’F˜=a’zd"©˜damcamV:˜"’’aVm˜"˜F¨›˜*¤››pm˜pm˜"VFm›˜›Fham"d’ How the information looks ^F˜Opddp§amV˜OaFd=’˜pm˜›^F˜¤›"›’˜ a’zd"©˜Oph˜=F›FhamF˜^p§˜amOph"›apm˜dppc’˜ pm˜›^F˜¤›"›’˜=a’zd"© Figure 1-6. Fields that Determine What Information Appears on the VuStats Display ¤›"›’˜’›"›a’›a4’˜"zzF"˜pm˜›^F˜’F4pm=˜damF˜pO˜¢_damF˜ ˜›Fham"d˜=a’zd"©’˜p˜pm˜ ›^F˜Oa’›˜damF˜pO˜s_damF˜ ˜›Fham"d’˜"m=˜"dd˜...
Page 211 All manuals and user guides at all-guides.com ¤›"›’ When the information updates ^F˜Opddp§amV˜Oph’˜"m=˜OaFd=’˜=F›FhamF˜§^Fm˜¤›"›’˜=a’zd"©’˜¤z="›F VuStats Display Format form Feature-Related System-Parameters form When Update Interval BCMS/Vustats Measurement Interval On change Display Interval Figure 1-7. Fields that Determine When Information Updates on the VuStats Display p’›˜=a’zd"©˜OF"›¤F’˜›^"›˜¤’F˜›^F˜’F4pm=˜damF˜pO˜"˜¢_damF˜=a’zd"©˜p˜›^F˜Oa’›˜damF˜pO˜...
Page 212: Continued On Next Page
All manuals and user guides at all-guides.com "dd˜ Fm›F Tables of Data Types ˜›^p¤V^˜ ˜=F’4a*F˜›^F˜="›"˜›©zF’˜©p¤˜4"m˜=FOamF˜Op˜F"4^˜ Table 1-53 Table 1-56 p*bF4›˜›©zF Table 1-53. Agent and Agent-Extension Data Types BCMS Report: Field Name/Column VuStats Data Type Description Heading "4=_4"dd’ zda›—’cadd˜4"dd’˜"m=˜=aF4›˜"VFm›˜4"dd’˜ zda›˜’›"›¤’— ˜ "m’§FF=˜*©˜"m˜"VFm›...
Page 213 All manuals and user guides at all-guides.com ¤›"›’ Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading 4¤Fm›_F"’pm_4p=F ^F˜m¤h*F˜pO˜›^F˜F"’pm˜ p=F˜ pmF "’’p4a"›F=˜§a›^˜›^F˜"VFm›Œ’˜4¤Fm›˜ ˜§pc˜hp=F:˜p˜§a›^˜›^F˜"VFm›Œ’˜ dpVp¤› 4¤Fm›_F"’pm_4p=F_˜ ^F˜m"hF˜pO˜›^F˜F"’pm˜ p=F˜ pmF m"hF "’’p4a"›F=˜§a›^˜›^F˜"VFm›Œ’˜4¤Fm›˜ ˜§pc˜hp=F˜p˜§a›^˜›^F˜"VFm›Œ’˜ dpVp¤› Fd"z’F=_›ahF_am_’›"›F ^F˜"hp¤m›˜pO˜›ahF˜"m˜"VFm›˜^"’˜*FFm˜...
Page 214 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ’^aO›_"¤¨_›ahF_Q ^F˜"hp¤m›˜pO˜›ahF˜"m˜"VFm›˜^"’˜’zFm›˜ pmF am˜ ˜§pc˜hp=F˜Op˜F"’pm˜ p=F˜Q˜ =¤amV˜›^F˜"=hama’›FF=˜zFap= ’^aO›_"¤¨_›ahF_– ^F˜"hp¤m›˜pO˜›ahF˜"m˜"VFm›˜^"’˜’zFm›˜ pmF am˜ ˜§pc˜hp=F˜Op˜F"’pm˜ p=F˜–˜ =¤amV˜›^F˜"=hama’›FF=˜zFap= ’^aO›_"¤¨_›ahF_•...
Page 215 All manuals and user guides at all-guides.com ¤›"›’ Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ’zda›_"44Fz›"*dF_˜ ^F˜m¤h*F˜pO˜’F4pm=’˜§a›^am˜§^a4^˜ zda›˜›"›¤’9˜ ’F¦a4F_dF¦Fd 4"dd’˜h¤’›˜*F˜"m’§FF=˜›p˜*F˜ 44Fz›"*dF˜F¦a4F˜ 4pm’a=FF=˜"44Fz›"*dF˜=Fm›aOaF=˜pm˜"˜ F¦Fd zF_^¤m›˜Vp¤z˜*"’a’˜ahamV˜*FVam’˜ §^Fm˜›^F˜4"dd˜Fm›F’˜›^F˜^¤m›˜Vp¤z˜ „¤F¤F ’zda›_"4=_4"dd’ zda›—’cadd˜4"dd’˜"m=˜=aF4›˜"VFm›˜4"dd’˜ ©’›Fh˜›"›¤’—zda›˜ "m’§FF=˜*©˜"m˜"VFm› Fzp›—zda›˜¤hh"©˜...
Page 216 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ’zda›_"VFm›’_am_"¤¨_– p˜"˜’zF4aOa4˜’cadd:˜›^F˜m¤h*F˜pO˜ pmF "VFm›’˜4¤Fm›d©˜am˜ ¤¨˜§pc˜hp=F˜§a›^˜ F"’pm˜ p=F˜– ’zda›_"VFm›’_am_"¤¨_• p˜"˜’zF4aOa4˜’cadd:˜›^F˜m¤h*F˜pO˜ pmF "VFm›’˜4¤Fm›d©˜am˜ ¤¨˜§pc˜hp=F˜§a›^˜ F"’pm˜ p=F˜• ’zda›_"VFm›’_am_"¤¨_G p˜"˜’zF4aOa4˜’cadd:˜›^F˜m¤h*F˜pO˜...
Page 217 All manuals and user guides at all-guides.com ¤›"›’ Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ’zda›_"¦F"VF_"4=_˜ ^F˜"¦F"VF˜›"dc˜›ahF˜Op˜ ˜4"dd’˜ ©’›Fh˜›"›¤’—zda›˜ ›"dc_›ahF =¤amV˜"˜’zF4aOa4˜zFap=—="©˜Op˜"˜ Fzp›—zda›˜¤hh"©˜ ’zF4aOaF=˜’zda› Fzp›9˜ ˜ ˜ ’zda›_"¦F"VF_"O›F_˜ ^F˜"¦F"VF˜›ahF˜Op˜4"dd_Fd"›F=˜ ˜ ©’›Fh˜›"›¤’9˜...
Page 218 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ’zda›_4"dd’_Odp§F=_p¤› ^F˜›p›"d˜m¤h*F˜pO˜4"dd’˜Op˜"˜’zF4aOa4˜ zda›˜Fzp›—zda›˜ ’zda›—’cadd˜›^"›˜’¤44F’’O¤dd©˜F¨›Fm=F=˜›p˜ ¤hh"©˜Fzp›9˜ ›^F˜’zda›—’caddŒ’˜4p¦F"VF˜zpam›:˜§FF˜ ˜ 4"dd_Op§"=F=˜p¤›:˜p˜§FF˜"m’§FF=˜ ¦a"˜4"dd˜za4c_¤z ’zda›_4"dd’_§"a›amV ^F˜m¤h*F˜pO˜4"dd’˜›^"›˜^"¦F˜ ©’›Fh˜›"›¤’9˜ Fm4p¤m›FF=˜"˜’zda›˜*¤›˜^"¦F˜mp›˜*FFm˜ ˜ "m’§FF=:˜"*"m=pmF=:˜p˜p¤›Odp§F= ’zda›_F¨›Fm’apm...
Page 219 All manuals and user guides at all-guides.com ¤›"›’ Table 1-53. Agent and Agent-Extension Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ›p›"d_"4=_4"dd_›ahF ^F˜›p›"d˜›"dc˜›ahF˜zd¤’˜›^F˜›p›"d˜^pd=˜ pmF ›ahF˜Op˜’zda›—’cadd˜"m=˜ aF4›˜ VFm›˜ ˜ 4"dd’ ›p›"d_"4=_›"dc_›ahF ^F˜›p›"d˜›ahF˜"VFm›’˜’zFm›˜›"dcamV˜pm˜ pmF ’zda›—’cadd˜4"dd’˜"m=˜=aF4›˜"VFm›˜4"dd’ ›p›"d_"O›F_4"dd_›ahF ^F˜›p›"d˜›ahF˜"m˜"VFm›˜’zFm›˜am˜ VFm›˜Fzp›—...
Page 220 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-54. Split Data Types BCMS Report: Field Name/Column VuStats Data Type Description Heading "44Fz›"*dF_’F¦a4F_dF¦Fd ^F˜m¤h*F˜pO˜’F4pm=’˜§a›^am˜§^a4^˜ zda›˜›"›¤’—zda›˜ 4"dd’˜h¤’›˜*F˜"m’§FF=˜›p˜*F˜ Fzp›9˜ 44Fz›"*dF˜ 4pm’a=FF=˜"44Fz›"*dF˜=Fm›aOaF=˜pm˜ F¦a4F˜F¦Fd "˜zF_^¤m›˜Vp¤z˜*"’a’˜ahamV˜ *FVam’˜§^Fm˜›^F˜4"dd˜Fm›F’˜›^F˜^¤m›˜ Vp¤z˜„¤F¤F "4=_4"dd’ zda›˜4"dd’˜"m=˜=aF4›˜"VFm›˜4"dd’˜ zda›˜’›"›¤’— ˜ "m’§FF=˜*©˜"m˜"VFm› ›"›¤’— VFm›˜ Fzp›9˜...
Page 221 All manuals and user guides at all-guides.com ¤›"›’ Table 1-54. Split Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading "VFm›’_am_"¤¨_• ^F˜m¤h*F˜pO˜"VFm›’˜4¤Fm›d©˜am˜ ¤¨˜ pmF §pc˜hp=F˜Op˜F"’pm˜ p=F˜•˜Op˜›^F˜ FOFFm4F=˜’cadd "VFm›’_am_"¤¨_G ^F˜m¤h*F˜pO˜"VFm›’˜4¤Fm›d©˜am˜ ¤¨˜ pmF §pc˜hp=F˜Op˜F"’pm˜ p=F˜G˜Op˜›^F˜ FOFFm4F=˜’cadd "VFm›’_am_"¤¨_n ^F˜m¤h*F˜pO˜"VFm›’˜4¤Fm›d©˜am˜ ¤¨˜ pmF §pc˜hp=F˜Op˜F"’pm˜...
Page 222 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-54. Split Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading "¦F"VF_"4=_›"dc_›ahF ^F˜"¦F"VF˜›"dc˜›ahF˜Op˜ ˜4"dd’˜ ©’›Fh˜›"›¤’—zda›˜ =¤amV˜"˜’zF4aOa4˜zFap=—="©˜Op˜"˜ Fzp›9˜ ˜ ˜ ’zF4aOaF=˜’zda› "¦F"VF_"O›F_4"dd_˜›ahF ^F˜"¦F"VF˜›ahF˜Op˜4"dd_Fd"›F=˜ ©’›Fh˜›"›¤’9˜ ˜ ˜4phzdF›F=˜*©˜"VFm›’˜am˜›^a’˜ ˜ ’zda›˜...
Page 223 All manuals and user guides at all-guides.com ¤›"›’ Table 1-54. Split Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading 4"dd’_Odp§F=_p¤› ^F˜m¤h*F˜pO˜4"dd’˜›^F˜’zda›˜ zda›˜Fzp›—zda›˜ F¨›Fm=F=˜›p˜a›’˜4p¦F"VF˜zpam›:˜4"dd’˜ ¤hh"©˜Fzp›9˜ ›^"›˜4"dd_Op§"=˜p¤›˜p˜"F˜"m’§FF=˜ ˜ *©˜4"dd˜za4c¤z:˜4"dd’˜›^"›˜„¤F¤F=˜›p˜ ›^a’˜’zda›˜"’˜"˜zah"©˜’zda›˜"m=˜§FF˜ "m’§FF=˜p˜"*"m=pmF=˜Oph˜amVamV˜ am˜"mp›^F˜’zda› 4"dd’_§"a›amV ^F˜m¤h*F˜pO˜4"dd’˜›^"›˜^"¦F˜ ©’›Fh˜›"›¤’9˜ Fm4p¤m›FF=˜"˜’zda›—’cadd˜*¤›˜^"¦F˜mp›˜ ˜ *FFm˜"m’§FF=:˜"*"m=pmF=:˜p˜...
Page 224 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-54. Split Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ›p›"d_"O›F_4"dd_›ahF ^F˜›p›"d˜›ahF˜"VFm›’˜’zFm›˜am˜ zda›˜Fzp›—zda›˜ 4"dd_Fd"›F=˜p˜mpm_4"dd_Fd"›F=˜ ˜ ¤hh"©˜Fzp›9˜ Op˜"m©˜’zda›˜=¤amV˜"˜’zF4aOa4˜›ahF˜ ˜ ˜ zFap= ›p›"d_"¤¨_›ahF ^F˜›p›"d˜›ahF˜"VFm›’˜’zFm›˜am˜ ˜ zda›˜Fzp›—zda›˜...
Page 225 All manuals and user guides at all-guides.com ¤›"›’ Table 1-55. VDN Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading 4"dd’_"*"m=pmF= ^F˜m¤h*F˜pO˜4"dd’˜›^"›˜"*"m=pmF= ˜›"›¤’— ˜ Fzp›— ˜ ¤hh"©˜Fzp›9˜ ˜ 4"dd’_Odp§F=_p¤› ^F˜›p›"d˜m¤h*F˜pO˜4"dd’˜Op˜"˜’zF4aOa4˜ ˜›"›¤’— ˜ ˜›^"›˜’¤44F’’O¤dd©˜p¤›F=˜›p˜"mp›^F˜ Fzp›— ˜...
Page 226 All manuals and user guides at all-guides.com "dd˜ Fm›F Table 1-55. VDN Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading ¦=m_F¨›Fm’apm ^F˜F¨›Fm’apm˜pO˜"˜¦F4›p˜=aF4›p©˜ ˜›"›¤’— ˜ m¤h*F˜| } Fzp›9˜ ˜ ¦=m_m"hF ^F˜m"hF˜pO˜"˜¦F4›p˜=aF4›p©˜m¤h*F˜ ˜›"›¤’— ˜ | } ¤hh"©˜Fzp›9˜...
Page 227 All manuals and user guides at all-guides.com ¤›"›’ Table 1-56. Trunk Group Data Types — Continued BCMS Report: Field Name/Column VuStats Data Type Description Heading zF4Fm›_"dd_›¤mc’_˜ ^F˜zF4Fm›˜pO˜›ahF˜"dd˜›^F˜›¤mc’˜am˜"˜ ¤mc˜ p¤z9˜~˜ ˜ *¤’© ’zF4aOaF=˜›¤mc˜Vp¤z˜§FF˜*¤’©˜=¤amV˜ "˜’zF4aOaF=˜zFap=—="©˜ahamV˜Op˜"˜4"dd˜ *FVam’˜§^Fm˜›^F˜d"’›˜›¤mc˜a’˜’Fa«F= zF4Fm›_›¤mc’_h"am›_ ^F˜zF4Fm›˜pO˜›ahF˜›¤mc’˜§FF˜*¤’aF=˜ ¤mc˜ p¤z9˜~˜ *¤’© p¤›˜Op˜h"am›Fm"m4F˜=¤amV˜"˜’zF4aOaF=˜ ˜ zFap=—="© ›¤mc_Vp¤z_m"hF ^F˜m"hF˜"=hama’›FF=˜Op˜"˜’zF4aOa4˜...
Page 228 All manuals and user guides at all-guides.com "dd˜ Fm›F Interactions ˜ p¤˜h¤’›˜^"¦F˜ ˜"4›a¦"›F=˜›p˜F4Fa¦F˜ ˜Fzp›’˜¤›"›’˜=a’zd"©’˜ ="›"˜4pddF4›F=˜*©˜ :˜*¤›˜ ˜mFF=˜mp›˜*F˜Fm"*dF=˜Op˜©p¤˜›p˜¤’F˜ ¤›"›’ "dd˜phz›amV˜ ^Fm˜ "dd˜phz›amV˜=aVa›’˜"F˜=a’zd"©F=:˜¤›"›’˜a’˜4"m4FdF=˜^Fm˜"m˜ "VFm›˜F"4›a¦"›F’˜¤›"›’:˜›^F˜¤›"›’˜=a’zd"©˜p¦F§a›F’˜›^F˜ "dd˜ phz›amV˜=a’zd"© "dd˜pc˜ p=F’˜| } ^F˜ _=a’zd"©˜zphz›˜’¤’zFm=’˜¤›"›’:˜’p˜§^Fm˜›^F˜ ˜zphz›˜a’˜ Fhp¦F=:˜›^F˜¤›"›’˜=a’zd"©˜F"zzF"’ O˜¤›"›’˜a’˜"4›a¦"›F=˜§^adF˜"˜ ˜a’˜*FamV˜Fm›FF=˜|›^"›˜a’:˜›^F˜zp¤m=˜|o}˜ ’aVm˜a’˜mp›˜©F›˜=a"dF=} ˜›^F˜ ˜=a’zd"©˜a’˜p¦F§a››Fm˜^F˜ ˜h¤’›˜*F˜ FFm›FF= ^"mVF˜’cadd’˜...
Page 229 All manuals and user guides at all-guides.com ¤›"›’ ¤F¤F_›"›¤’˜m=a4"›apm’ ^F˜„¤F¤F_’›"›¤’˜*¤››pm˜=a’zd"©˜"¤›ph"›a4"dd©˜4"m4Fd’˜¤›"›’˜^Fm˜ ¤›"›’˜a’˜F"4›a¦"›F=:˜›^F˜¤›"›’˜=a’zd"©˜p¦F§a›F’˜›^F˜„¤F¤F_’›"›¤’˜ =a’zd"© F"’pm˜ p=F’ ’amV˜4F›"am˜¤›"›’˜="›"˜›©zF’:˜©p¤˜4"m˜Fzp›˜F"d_›ahF˜"m=˜^a’›pa4"d˜ ˜§pc˜hp=F˜›ahF˜*©˜F"’pm˜ p=F˜p˜ ˜§pc˜hp=F˜›ahF˜’¤hhF=˜ Op˜F"4^˜F"’pm˜ p=F˜ ^F˜F"’pm˜ p=F’˜=a’zd"©˜zphz›˜’¤’zFm=’˜¤›"›’”˜§^Fm˜›^F˜F"’pm˜ p=F’˜zphz›˜a’˜Fhp¦F=:˜›^F˜¤›"›’˜=a’zd"©˜F"zzF"’ F¦a4F˜*’F¦amV m˜›Fham"d’˜§a›^˜"˜s_damF˜=a’zd"©:˜›^F˜F¦a4F˜*’F¦amV˜*¤››pm˜=a’zd"©˜ "¤›ph"›a4"dd©˜4"m4Fd’˜¤›"›’˜^Fm˜¤›"›’˜a’˜F"4›a¦"›F=:˜›^F˜¤›"›’˜ =a’zd"©˜p¦F§a›F’˜›^F˜F¦a4F˜*’F¦amV˜=a’zd"© QQQ_¢_Q¬ ’’¤F˜s˜ ¤mF˜snnn 1-215...
Page 230 All manuals and user guides at all-guides.com "dd˜ Fm›F ’’¤F˜s˜ ¤mF˜snnn˜ QQQ_¢_Q¬ 1-216...
Page 231: Agent Loginid
All manuals and user guides at all-guides.com Call Center Forms Agent LoginID ^a’˜Oph˜a’˜¤’F=˜›p˜"=hama’›F˜ VFm›˜pVam ’˜Op˜›^F˜ ¨zF›˜ VFm›˜FdF4›apm˜ OF"›¤F Administration Commands ’F˜›^F˜Opddp§amV˜"=hama’›"›apm˜4phh"m=’˜›p˜"=hama’›F˜›^F˜ VFm›˜pVam ˜ Oph Action Object Qualifier "== "VFm›_dpVama= ¨¨¨¨¨˜|F¨›Fm’apm}˜p˜‰mF¨›Š 4^"mVF "VFm›_dpVama= ¨¨¨¨¨˜|F¨›Fm’apm} =a’zd"© "VFm›_dpVama= ¨¨¨¨¨˜|F¨›Fm’apm}˜/Œzam›Œ˜p˜Œ’4^F=¤dFŒ0 Fhp¦F "VFm›_dpVama= ¨¨¨¨¨˜|F¨›Fm’apm} da’› "VFm›_dpVama= /Œ’›"OOF=Œ˜,Œ¤m’›"OOF=Œ˜/Œm"hFŒ˜¨0/Œ""’Œ˜©—m00 "4cF›’˜/˜0˜am=a4"›F˜›^F˜„¤"daOaF˜a’˜pz›apm"d˜amVdF˜„¤p›F’˜|Œ˜Œ}˜am=a4"›F˜›^F˜›F¨›...
Page 232 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Form Instructions "cF˜"’’aVmhFm›’˜"’˜F„¤aF=˜Op˜›^F˜Opddp§amV˜OaFd=’˜pm˜›^F˜Oph9 Login ID ˜ ˜ a’zd"©_pmd©˜OaFd=˜ pm›"am’˜›^F˜a=Fm›aOaF˜Op˜›^F˜pVa4"d˜ VFm›˜ — "’˜Fm›FF=˜pm˜›^F˜4phh"m=˜damF Name ˜ ˜ m›F˜¤z˜›p˜"˜¢•_4^""4›F˜’›amV˜m"hamV˜›^F˜"VFm›˜ m©˜ — "dz^"_m¤hFa4˜4^""4›F˜a’˜¦"da=˜ FO"¤d›˜a’˜*d"mc TN I˜ m›F˜›^F˜Fm"m›˜"›a›apm˜m¤h*F˜"da=˜Fm›aF’˜"F˜ 1 _ 20 ˜ FO"¤d›˜a’˜ m›F˜›^F˜ d"’’˜pO˜F’›a4›apm˜Op˜›^F˜"VFm›˜"da=˜Fm›aF’˜"F˜ 0 _ 95 ˜ —...
Page 233 All manuals and user guides at all-guides.com VFm›˜pVam Direct Agent Calls First ˜|mp›˜’^p§m}˜I˜^a’˜OaFd=˜Fzd"4F’˜›^F˜ Service Objective ˜OaFd=˜§^Fm˜ percent-allocation ˜a’˜Fm›FF=˜am˜›^F˜ Call Handling Preference ˜OaFd=˜ m›F˜ y ˜aO˜©p¤˜§"m›˜=aF4›˜"VFm›˜4"dd’˜›p˜ p¦Fa=F˜›^F˜zF4Fm›_"ddp4"›apm˜4"dd˜’FdF4›apm˜hF›^p=˜"m=˜*F˜=Fda¦FF=˜ *FOpF˜p›^F˜ ˜4"dd’˜ m›F˜ n ˜aO˜©p¤˜§"m›˜=aF4›˜"VFm›˜4"dd’˜›p˜*F˜›F"›F=˜ dacF˜p›^F˜ ˜4"dd’˜ p˜hpF˜amOph"›apm:˜zdF"’F˜’FF˜›^F˜ Fm›F¤ ˜ =¦p4"›F˜’F˜ ¤a=F˜|QGQ_¢sQ_GQQ} m›F˜‰©Š˜aO˜›^a’˜F¨›Fm’apm˜§add˜*F˜¤’F=˜"’˜"˜zp›˜Op˜"m˜ ¤›p˜ —...
Page 234 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Password ˜ ˜md©˜=a’zd"©F=˜aO˜*p›^˜›^F˜ ˜"m=˜ ˜OaFd=’˜"F˜‰mŠ˜ — m›F˜¤z˜›p˜mamF˜=aVa›’˜"’˜›^F˜z"’’§p=˜›^F˜ VFm›˜h¤’›˜Fm›F˜¤zpm˜dpVam˜ "da=˜Fm›aF’˜"F˜›^F˜=aVa›’˜¬˜›^p¤V^˜n˜^F˜hamah¤h˜m¤h*F˜pO˜=aVa›’˜›^"›˜ h¤’›˜*F˜Fm›FF=˜am˜›^a’˜OaFd=˜a’˜’zF4aOaF=˜am˜›^F˜amah¤h˜ VFm›_pVam ˜ "’’§p=˜FmV›^˜OaFd=˜pm˜›^F˜ F"›¤F_Fd"›F=˜©’›Fh˜""hF›F’˜Oph˜ FO"¤d›˜a’˜*d"mc NOTE: "d¤F’˜Fm›FF=˜am›p˜›^a’˜OaFd=˜§add˜mp›˜*F˜F4^pF=˜›p˜›^F˜’4FFm Password (enter again) ˜ ˜md©˜=a’zd"©F=˜aO˜*p›^˜›^F˜ ˜"m=˜ ˜ — OaFd=’˜"F˜‰mŠ˜FFm›F˜›^F˜’"hF˜z"’’§p=˜F¨"4›d©˜"’˜a›˜§"’˜Fm›FF=˜am˜›^F˜ "’’§p=˜OaFd=˜ FO"¤d›˜a’˜*d"mc NOTE: "d¤F’˜Fm›FF=˜am›p˜›^a’˜OaFd=˜§add˜mp›˜*F˜F4^pF=˜›p˜›^F˜’4FFm Auto Answer ˜I˜"da=˜Fm›aF’˜"F˜...
Page 235 All manuals and user guides at all-guides.com VFm›˜pVam PA (Percent Allocation) I˜O˜›^F˜4"dd˜^"m=damV˜zFOFFm4F˜a’˜ percent-allocation :˜©p¤˜h¤’›˜Fm›F˜"˜zF4Fm›"VF˜Op˜F"4^˜pO˜›^F˜"VFm›Œ’˜ ’cadd’˜ m›F˜"˜m¤h*F˜*F›§FFm˜ 1–100 ˜Op˜F"4^˜’cadd˜ p¤˜Fm›aF’˜Op˜"dd˜pO˜ ›^F˜"VFm›Œ’˜’cadd’˜›pVF›^F˜h¤’›˜›p›"d˜s¬¬˜F4Fm›˜ ddp4"›apm˜a’˜"¦"ad"*dF˜"’˜ z"›˜pO˜¤4Fm›Œ’˜ Fm›F¤ ˜ =¦p4"›F˜’pO›§"F˜ p˜hpF˜amOph"›apm:˜ zdF"’F˜’FF˜›^F˜ Fm›F¤ ˜ =¦p4"›F˜’F˜ ¤a=F˜|QGQ_¢sQ_GQQ} add agent-loginID 9011 Page 1 of AGENT LOGINID Login ID: 9011_ AAS? _ Name: _________________________...
Page 236 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ ^F˜Opddp§amV˜OaFd=’˜"zzF"˜pmd©˜pm˜›^F˜a’›˜ VFm›˜pVam ˜Oph˜ dd˜pO˜›^F’F˜OaFd=’˜ "F˜=a’zd"©_pmd©9 Extn ˜I˜^F˜z^©’a4"d˜F¨›Fm’apm˜"›˜§^a4^˜›^a’˜"VFm›˜a’˜4¤Fm›d©˜dpVVF=˜am˜ ^a’˜OaFd=˜a’˜*d"mc˜aO˜›^F˜"VFm›˜a’˜mp›˜dpVVF=˜am Dir Agt ˜I˜^p§’˜›^F˜Fm›©˜am˜›^F˜ aF4›˜ VFm›˜cadd˜OaFd= AAS/AUD ˜I˜^a’˜OaFd=˜a’˜ y ˜aO˜›^F˜dpVam˜ ˜a’˜"’’aVmF=˜"’˜"m˜"¤›p_"¦"ad"*dF˜ ’zda›—’cadd˜p˜"m˜ ˜zp› Agt Pref ˜I˜^p§’˜›^F˜4"dd˜^"m=damV˜zFOFFm4F˜"’’aVmF=˜›p˜›^a’˜dpVam SO ˜I˜^p§’˜›^F˜Fm›©˜am˜›^F˜F¦a4F˜*bF4›a¦F˜OaFd=˜O˜©p¤˜"F˜mp›˜¤’amV˜ F¦a4F˜*bF4›a¦F:˜›^a’˜OaFd=˜a’˜*d"mc Skl/Lv ˜I˜^p§’˜›^F˜"VFm›Œ’˜"’’aVmF=˜’cadd’˜"m=˜›^F˜’cadd˜dF¦Fd˜Op˜F"4^˜ pmF Implementation Notes ^F˜...
Page 237: Best Service Routing (Bsr) Application Plan
All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV˜| }˜ zzda4"›apm˜d"m Best Service Routing (BSR) Application Plan ’F˜›^a’˜Oph˜›p˜a=Fm›aO©˜›^F˜Fhp›F˜dp4"›apm’˜¤’F=˜am˜F"4^˜ ˜"zzda4"›apm NOTE: p˜"m˜F¨zd"m"›apm˜pO˜ ˜"zzda4"›apm˜zd"m’˜’FF˜ ‘‘Best Service Routing™’’ on page 1-42 p˜hpF˜amOph"›apm˜"*p¤›˜ F’›˜F¦a4F˜p¤›amV:˜FOF˜›p˜›^F˜ "dd˜F4›pamV— ˜ ¤a=F Administration Commands ’F˜›^F˜Opddp§amV˜"=hama’›"›apm˜4phh"m=’˜›p˜"=hama’›F˜›^F˜ F’›˜F¦a4F˜ p¤›amV˜Oph˜"da=˜"zzda4"›apm˜m¤h*F’˜"F˜sJ¢QQ Action Object Qualifier "== *F’›_’F¦a4F_p¤›amV ¨¨¨˜|"zzda4"›apm˜...
Page 238 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Form Instructions "cF˜"’’aVmhFm›’˜"’˜F„¤aF=˜Op˜›^F˜Opddp§amV˜OaFd=’˜pm˜›^F˜Oph9 Number I^a’˜=a’zd"©_pmd©˜OaFd=˜’^p§’˜›^F˜a=Fm›aO©amV˜m¤h*F˜pO˜›^F˜zd"m˜ ©p¤ŒF˜§pcamV˜§a›^˜¤h*FF=˜Oph˜s˜›p˜¢QQ Name I a¦F˜›^F˜"zzda4"›apm˜zd"m˜"˜m"hF˜§a›^˜¤z˜›p˜sQ˜4^""4›F’ Maximum Suppression Time ˜I˜ m›F˜›^F˜h"¨ah¤h˜zpdd˜’¤zzF’’apm˜ ›ahF˜am˜’F4pm=’˜Oph˜ 0 _ 60 ˜^a’˜¦"d¤F˜"zzdaF’˜§^Fm˜"˜’¤*’F„¤Fm›˜ "dd˜ F4›p˜4pm’a=F˜4phh"m=˜Fzd"4F’˜"˜dp4"›apm˜"’˜›^F˜‰*F’›Š˜ p˜F¨"hzdF:˜ aO˜›^F˜zpdd˜’¤zzF’’apm˜›ahF˜a’˜’F›˜›p˜¬˜’F4pm=’:˜›^F˜Fhp›F˜dp4"›apm˜ zpddamV˜a’˜’¤zzF’’F=˜Op˜¤z˜›p˜¬˜’F4pm=’˜aO˜›^F˜"=b¤’›F=˜ ¨zF4›F=˜"a›˜ ahF˜| }˜a’˜¦F©˜O"˜Oph˜*FamV˜›^F˜*F’›˜ Lock ˜I˜^Fm˜’F›˜›p˜ y :˜›^a’˜OaFd=˜zp¦a=F’˜F¨›"˜’F4¤a›©˜*©˜mp›˜’Fm=amV˜›^F˜ amOph"›apm˜p¦F˜›^F˜...
Page 239 All manuals and user guides at all-guides.com F’›˜F¦a4F˜p¤›amV˜| }˜ zzda4"›apm˜d"m BEST SERVICE ROUTING APPLICATION PLAN Number: 15 Name: International Maximum Suppression Time: 60 Lock? y Location Name Switch Node Status Poll VDN Interflow VDN New Jersey 919081234015 919081234115 Denver 913031234015 913031234115 New York 12345...
Page 240: Bcms/Vustats Login Id
All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ BCMS/VuStats Login ID O˜©p¤˜§"m›˜›p˜hpma›p˜4"dd˜"4›a¦a›©˜*©˜"VFm›˜dpVam˜ ’:˜"m=˜aO˜›^F˜‡ —¤›"›’˜ pVam˜ ‡˜OaFd=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜a’˜’F›˜›p˜‡©‡˜*¤›˜ ›^F˜ ˜OF"›¤F˜a’˜mp›˜pz›apmF=:˜›^F˜"=hama’›"›p˜¤’F’˜›^a’˜Oph˜›p˜"=hama’›F˜ ¦"da=˜dpVam’ p¤˜=p˜mp›˜^"¦F˜›p˜Fm›F˜m"hF’˜O˜©p¤˜=p˜mp›˜¤’F˜m"hF’˜§a›^˜›^F˜dpVam˜ ’:˜›^F˜ ="›"˜©p¤˜F4Fa¦F˜Oph˜ ˜"m=—p˜¤›"›’˜=FO"¤d›’˜›p˜‡ ˜¨¨¨¨¨¨¨¨¨‡˜§^FF˜ ‡¨¨¨¨¨¨¨¨¨‡˜a’˜›^F˜dpVam˜ NOTE: md©˜"VFm›’˜¤’amV˜pmF˜pO˜›^F˜"=hama’›FF=˜dpVam˜ ’˜4"m˜’¤44F’’O¤dd©˜dpV˜am˜ ›p˜"˜’zda›˜hF"’¤F=˜*©˜ Administration Commands ’F˜›^F˜Opddp§amV˜"=hama’›"›apm˜4phh"m=’˜›p˜"=hama’›F˜›^F˜ —¤›"›’˜ pVam˜ ˜Oph Action Object Qualifier "==...
Page 241 All manuals and user guides at all-guides.com —¤›"›’˜pVam˜ NOTE: ^F˜"=hama’›FF=˜dpVam˜dFmV›^˜h"©˜4^"mVF˜›p˜"mp›^F˜¦"d¤F:˜*¤›˜ =pamV˜’p˜4^"mVF’˜›^F˜"ddp§F=˜dFmV›^˜Op˜"dd˜ ’˜Fm›FF=˜pm˜›^a’˜Oph˜ FOpF˜"VFm›’˜§a›^˜dpVam’˜›^"›˜=p˜mp›˜h"›4^˜›^F˜"=hama’›FF=˜dpVam˜ dFmV›^˜4"m˜dpV˜pm:˜©p¤˜h¤’›˜F"=hama’›F˜Fa›^F˜›^F˜ ˜dpVam˜ a=Fm›aOa4"›apm˜dFmV›^˜›p˜Oa›˜›^F˜F¨a’›amV˜dpVam’˜p˜4^"mVF˜›^F˜dpVam’˜›p˜ h"›4^˜›^F˜ ˜dpVam˜a=Fm›aOa4"›apm˜dFmV›^ Name ˜ ˜ ˜m"hF˜"’’p4a"›F=˜§a›^˜›^F˜dpVam˜ ˜|pz›apm"d} — change bcms/vu-stats login IDs Page 1 of x BCMS/VU-STATS LOGIN IDS Assigned Numbers: 300 of 400 Login Id Name Login Id...
Page 242: Call Center System Parameters
All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Call Center System Parameters "dd˜ Fm›F˜©’›Fh˜""hF›F’˜"F˜da’›F=˜pm˜z"VF’˜•˜"m=˜G˜pO˜›^F˜ F"›¤F_Fd"›F=˜©’›Fh˜""hF›F’˜Oph˜^F©˜"F˜=¤zda4"›F=˜^FF˜Op˜©p¤˜ 4pm¦FmaFm4F Page 7 of the form Page 7 of 8 CALL CENTER SYSTEM PARAMETERS Expert Agent Selection (EAS) Enabled? n Minimum Agent-LoginID Password Length: Direct Agent Announcement Extension: _____ Delay: ___ Message Waiting Lamp Indicates Status For: station...
Page 243 All manuals and user guides at all-guides.com "dd˜ Fm›F˜©’›Fh˜""hF›F’ Direct Agent Announcement Delay ˜ ˜md©˜=a’zd"©’˜aO˜ Expert Agent — Selection (EAS) ˜p˜ ASAI ˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜a’˜ y ˜ m›F˜›^F˜m¤h*F˜pO˜’F4pm=’˜| 0 ˜›p˜ 99 }˜›^F˜ 4"ddF˜§add˜^F"˜amV*"4c˜*FOpF˜›^F˜ aF4›˜ VFm›˜ mmp¤m4FhFm›˜a’˜^F"=˜ *©˜›^F˜4"ddamV˜z"›© ˜md©˜=a’zd"©’˜aO˜ — Message Waiting Lamp Indicates Status For Expert Agent Selection (EAS) ˜pm˜›^F˜©’›Fh_""hF›F’˜...
Page 244 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ ˜md©˜=a’zd"©’˜aO˜ Vectoring — Prompting Timeout (secs) (Prompting) ˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜a’˜ y ˜ m›F˜›^F˜m¤h*F˜pO˜’F4pm=’:˜Oph˜ 4 ˜›p˜ 10 |=FO"¤d›}: *FOpF˜›^F˜ pddF4›˜ aVa›’˜4phh"m=˜›ahF’˜p¤›˜Op˜4"ddF’˜¤’amV˜p›"©˜=a"damV Interflow-qpos EWT Threshold ˜I˜"›˜pO˜Fm^"m4F=˜ppc_ ^F"=˜ m›FOdp§˜ m©˜4"dd’˜zF=a4›F=˜›p˜*F˜"m’§FF=˜*FOpF˜›^a’˜›^F’^pd=˜§add˜mp›˜ *F˜am›FOdp§F=˜|›^FFOpF˜’"¦amV˜ ˜F’p¤4F’}˜ m›F˜›^F˜m¤h*F˜pO˜ ’F4pm=’˜Op˜›^a’˜›^F’^pd=˜^F˜=FO"¤d›˜a’˜¢˜’F4pm=’ F¦a4F˜*’F¦amV˜z""hF›F’9 Service Observing Warning Tone ˜...
Page 245 All manuals and user guides at all-guides.com "dd˜ Fm›F˜©’›Fh˜""hF›F’ Page 8 of the form Page 8 of 8 CALL CENTER SYSTEM PARAMETERS AGENT AND CALL SELECTION MIA Across Splits or Skills? n ACW Agents Considered Idle? y Call Selection Measurement: current-wait-time Service Level Supervisor Call Selection Override? y REASON CODES Aux Work Reason Code Type: none...
Page 246 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ F"’pm˜ p=F’˜""hF›F’9 Aux Work Reason Code Type I˜ m›F˜ none ˜aO˜©p¤˜=p˜mp›˜§"m›˜"m˜"VFm›˜ ›p˜Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜Fm›FamV˜ ˜§pc˜ m›F˜ requested ˜aO˜©p¤˜ §"m›˜"m˜"VFm›˜›p˜Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜Fm›FamV˜ ˜hp=F˜*¤›˜=p˜ mp›˜§"m›˜›p˜Op4F˜›^F˜"VFm›˜›p˜=p˜’p˜ m›F˜ forced ˜›p˜Op4F˜"m˜"VFm›˜›p˜ Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜Fm›FamV˜ ˜hp=F˜p˜Fm›F˜ requested ˜p˜ forced :˜›^F˜ Reason Codes ˜"m=˜ EAS ˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm˜Oph˜h¤’›˜*F˜...
Page 247: Call Vector
All manuals and user guides at all-guides.com "dd˜F4›p BCMS/VuStats Abandon Call Timer (seconds) ˜ ˜ m›F˜ none ˜p˜ 1 J 10 ˜›p˜ — ’zF4aO©˜›^F˜m¤h*F˜pO˜’F4pm=’˜Op˜4"dd’˜›p˜*F˜4pm’a=FF=˜"*"m=pmF=˜ "dd’˜§a›^˜›"dc˜›ahF˜›^"›˜a’˜dF’’˜›^"m˜›^a’˜m¤h*F˜|"m=˜›^"›˜"F˜mp›˜^Fd=}˜"F˜ ›"4cF=˜*©˜ ˜"m=˜=a’zd"©F=˜*©˜¤›"›’˜"’˜ ˜4"dd’ Validate BCMS/VuStats Login IDs ˜I˜ m›F˜ n ˜›p˜"ddp§˜Fm›©˜pO˜"m©˜ ˜ dpVam˜pO˜›^F˜zpzF˜dFmV›^˜ m›F˜ y ˜›p˜"ddp§˜Fm›©˜pmd©˜pO˜dpVam_ ’˜›^"›˜^"¦F˜ *FFm˜Fm›FF=˜pm˜›^F˜...
Page 248 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Form Instructions Page 1 of 3 CALL VECTOR Number: Name: _______________ Multimedia? n Lock? n Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n...
Page 249 All manuals and user guides at all-guides.com "dd˜F4›p Page 3 of 3 CALL VECTOR 23 ____________ 24 ____________ 25 ____________ 26 ____________ 27 ____________ 28 ____________ 29 ____________ 30 ____________ 31 ____________ 32 ____________ Screen 2-10. Call Vector Form (Page 3 of X) "cF˜"’’aVmhFm›’˜"’˜F„¤aF=˜Op˜›^F˜Opddp§amV˜OaFd=’˜pm˜›^F˜Oph9 Number ˜...
Page 250 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ a’zd"©_pmd©˜OaFd=˜m=a4"›F’˜§^F›^F˜›^F˜ Expert Agent — Selection (EAS) ˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜"da=˜¦"d¤F’˜"F˜ y ˜p˜ n NOTE: ^Fm˜ Expert Agent Selection (EAS) a’˜Fm"*dF=:˜›^F˜^Fdz˜ hF’’"VF’˜"m=˜Fp˜hF’’"VF’˜"’’p4a"›F=˜§a›^˜›^a’˜Oph˜§add˜FOdF4›˜"˜ ›FhampdpV©˜4^"mVF˜Oph˜‡zda›‡˜›p˜‡cadd‡˜m˜"==a›apm:˜›^F˜¦F4›p˜ 4phh"m=’˜Fm›FF=˜"d’p˜§add˜*F˜"OOF4›F=˜*©˜›^a’˜›FhampdpV©˜4^"mVF˜ |Op˜F¨"hzdF:˜4^F4c˜*"4c¤z˜’zda›˜*F4phF’˜4^F4c˜*"4c¤z˜’cadd˜§^Fm˜ ˜a’˜Fm"*dF=} ˜ a’zd"©_pmd©˜OaFd=˜m=a4"›F’˜§^F›^F˜©p¤˜4"m˜¤’F˜ — G3V4 Enhanced T˜ m^"m4F=˜F4›p˜p¤›amV˜4phh"m=’˜"m=˜OF"›¤F’˜ ˜...
Page 251: Reason Code Names
All manuals and user guides at all-guides.com F"’pm˜ p=F˜"hF’ Reason Code Names ’F˜›^F˜F"’pm˜ p=F˜"hF’˜Oph˜›p˜"’’aVm˜m"hF’˜›p˜F"’pm˜ p=F’˜ p¤˜4"m˜ "’’aVm˜"˜=aOOFFm›˜m"hF˜›p˜F"4^˜F"’pm˜ p=F˜Op˜ ¤¨˜pc˜"m=˜Op˜pVp¤› Administration Commands ’F˜›^F˜Opddp§amV˜"=hama’›"›apm˜4phh"m=’˜›p˜"44F’’˜›^F˜F"’pm˜ p=F˜"hF’˜ Oph Action Object =a’zd"© F"’pm_4p=F_m"hF’ 4^"mVF F"’pm_4p=F_m"hF’ Form Instructions "cF˜"’’aVmhFm›’˜"’˜F„¤aF=˜Op˜›^F˜Opddp§amV˜OaFd=’˜pm˜›^F˜Oph Aux Work ˜I˜ p˜F"4^˜F"’pm˜ p=F˜Fm›F˜›^F˜m"hF˜›p˜*F˜"’’p4a"›F=˜§a›^˜ ›^a’˜F"’pm˜ p=F˜§^Fm˜›^F˜"VFm›˜¤’F’˜›^a’˜F"’pm˜ p=F˜›p˜Fm›F˜ ¤¨˜ pc˜hp=F˜"hF’˜4"m˜*F˜¤z˜›p˜›Fm˜4^""4›F’˜dpmV˜...
Page 252: Sit Treatment For Call Classification
All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ SIT Treatment for Call Classification ^a’˜Oph˜a’˜¤’F=˜›p˜zp¦a=F˜›^F˜4"z"*ada›©˜pO˜’zF4aO©amV˜›^F˜›F"›hFm›˜pO˜zF4a"d˜ mOph"›apm˜pmF’˜|’}˜¤’F=˜Op˜¤›*p¤m=˜ "dd˜"m"VFhFm›˜›©zF˜4"dd’˜§a›^˜ ˜›pmF˜4^""4›Fa’›a4’˜^F˜•TT˜ "dd˜ d"’’aOaF˜4a4¤a›˜z"4c˜zp›’˜"F˜¤’F=˜›p˜ =F›F4›˜’˜^F˜•TT˜a’˜4"z"*dF˜pO˜=F›F4›amV˜›^F˜Opddp§amV˜’a¨˜’9 ˜mFOOF4›a¦F˜›^F ˜m›F4Fz› ˜p˜ a4¤a› ˜Fp=F ˜"4"m›˜ p=F ˜mcmp§m ˜F"›hFm› Administration Commands ’F˜›^F˜Opddp§amV˜"=hama’›"›apm˜4phh"m=’˜›p˜"=hama’›F˜›^F˜˜F"›hFm›˜ p˜ "dd˜ d"’’aOa4"›apm˜Oph˜m˜’phF˜4"’F’:˜b¤’›˜›^F˜hp’›˜4phhpmd©˜¤’F=˜4phh"m=’˜ "F˜’^p§m˜FOF˜›p˜ ˜...
Page 253 All manuals and user guides at all-guides.com ˜F"›hFm›˜Op˜ "dd˜ d"’’aOa4"›apm SIT Ineffective Other ˜ ˜"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜˜ ˜ — — ‰ p¤˜"F˜mp›˜F„¤aF=˜›p˜=a"d˜"˜‰sŠ˜§^Fm˜4"ddamV˜›^a’˜m¤h*FŠ˜"da=˜Fm›aF’˜ "F˜‰"m’§FF=Š˜"m=˜‰=pzzF=Š˜ FO"¤d›˜a’˜‰=pzzF=Š SIT Intercept ˜ ˜"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜˜ ˜‰_˜ — — ^"’˜*FFm˜4^"mVF=˜›p˜ :˜zdF"’F˜h"cF˜"˜mp›F˜pO˜a›Š˜"da=˜Fm›aF’˜ "F˜‰"m’§FF=Š˜"m=˜‰=pzzF=Š˜ FO"¤d›˜a’˜‰"m’§FF=Š SIT No Circuit ˜ ˜"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜˜ ˜‰ dd˜4a4¤a›’˜ —...
Page 254: Vector Directory Number
All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Vector Directory Number ^a’˜Oph˜a’˜¤’F=˜›p˜=FOamF˜¦F4›p˜=aF4›p©˜m¤h*F’˜| ’}˜Op˜›^F˜ "dd˜ F4›pamV˜OF"›¤F˜ ˜ ˜a’˜"m˜F¨›Fm’apm˜m¤h*F˜¤’F=˜›p˜"44F’’˜"˜4"dd˜¦F4›p˜ "4^˜ ˜a’˜h"zzF=˜›p˜pmF˜4"dd˜¦F4›p ’˜"F˜’pO›§"F˜F¨›Fm’apm˜m¤h*F’˜|›^"›˜a’:˜mp›˜"’’aVmF=˜›p˜z^©’a4"d˜ F„¤azhFm›}˜ ˜ ˜a’˜"44F’’F=˜¦a"˜=aF4›˜=a"d˜ ˜›¤mc’˜h"zzF=˜›p˜›^F˜ ˜ |am4phamV˜=F’›am"›apm˜p˜maV^›˜’F¦a4F˜F¨›Fm’apm}:˜ ˜›¤mc’:˜"m=˜ ˜4"dd’˜^F˜ ˜h"©˜*F˜aV^›˜ F’›am"›apm˜Op˜ p˜hpF˜amOph"›apm:˜FOF˜›p˜›^F˜ ˜ m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜ FdF"’F˜Q˜...
Page 255 All manuals and user guides at all-guides.com F4›p˜ aF4›p©˜¤h*F Name ˜ ˜ m›F˜¤z˜›p˜"˜¢•_4^""4›F˜"dz^"m¤hFa4˜m"hF˜›^"›˜a=Fm›aOaF’˜›^F˜ — ˜^a’˜a’˜"m˜pz›apm"d˜OaFd=˜›^"›˜mFF=˜mp›˜4pm›"am˜"m©˜="›"˜^F˜m"hF˜ h"©˜*F˜›¤m4"›F=˜pm˜"VFm›’Œ˜=a’zd"©’˜=FzFm=amV˜pm˜›^F˜"zzda4"›apm˜ ^Fm˜amOph"›apm˜a’˜Op§"=F=˜§a›^˜"m˜am›FOdp§F=˜4"dd:˜pmd©˜›^F˜Oa’›˜sQ˜ 4^""4›F’˜"F˜’Fm›˜ FO"¤d›˜a’˜*d"mc Allow VDN Override? ˜ ˜"da=˜Fm›aF’˜"F˜ y ˜"m=˜ n ˜|=FO"¤d›}˜^a’˜Fm›©˜ — "OOF4›’˜›^F˜pzF"›apm˜pO˜"m˜"VFm›Œ’˜=a’zd"©˜"m=˜4F›"am˜pz›apm’—="›"˜ "’’aVmF=˜›p˜›^F˜ ˜§^Fm˜"˜4"dd˜a’˜p¤›F=˜›^p¤V^˜’F¦F"d˜ ’˜O˜a›˜a’˜’F›˜ ›p˜ n :˜›^F˜m"hF˜pO˜›^a’˜ ˜"zzF"’˜pm˜›^F˜"VFm›Œ’˜=a’zd"©˜"m=˜›^F˜ Œ’˜ ˜h"ad˜a’˜"44F’’F=˜O˜"m©˜’¤*’F„¤Fm›˜ ’˜"F˜¤’F=˜›p˜zp4F’’˜›^a’˜ 4"dd:˜›^Fa˜m"hF’˜§add˜mp›˜"zzF"˜pm˜›^F˜›Fham"›amV˜=a’zd"©˜"m=˜›^F˜...
Page 256 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Acceptable Service Level (sec) ˜ ˜md©˜=a’zd"©F=˜§^Fm˜›^F˜ — —¤›"›’˜F¦a4F˜F¦Fd˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜"m=˜›^F˜F"’¤F=˜OaFd=˜a’˜‰am›Fm"dŠ˜p˜‰*p›^Š˜ m›F˜›^F˜m¤h*F˜pO˜’F4pm=’˜§a›^am˜§^a4^˜4"dd’˜›p˜›^a’˜ ˜’^p¤d=˜*F˜ "m’§FF=˜^a’˜§add˜"ddp§˜ ˜›p˜zam›˜p¤›˜"˜zF4Fm›"VF˜pO˜4"dd’˜›^"›˜§FF˜ "m’§FF=˜§a›^am˜›^F˜’zF4aOaF=˜›ahF˜"da=˜Fm›aF’˜"F˜¬˜›^p¤V^˜nnnn˜ ’F4pm=’˜ FO"¤d›˜a’˜*d"mc ^F˜Opddp§amV˜OaFd=˜"zzF"’˜pmd©˜aO˜ ˜pO˜aVam˜ mmp¤m4FhFm›’˜a’˜ Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph VDN of Origin Annc. Extension ˜ ˜ m›F˜›^F˜F¨›Fm’apm˜m¤h*F˜pO˜›^F˜ — ˜pO˜aVam˜"mmp¤m4FhFm›˜...
Page 257 All manuals and user guides at all-guides.com F4›p˜ aF4›p©˜¤h*F Page 1 of VECTOR DIRECTORY NUMBER Extension: 50000 Name: Allow VDN Override? n COR: 59 TN: 1 Vector Number: 234 AUDIX Name: Messaging Server Name: Measured: none Acceptable Service Level (sec): VDN of Origin Annc.
Page 258 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Implementation Notes ˜"hF˜"m=˜F’’"VamV˜F¦F˜"hF˜"F˜pmd©˜=a’zd"©F=˜Op˜"˜Q˜ 4pmOaV¤"›apm ^F˜ ˜OF"›¤F˜h¤’›˜^"¦F˜*FFm˜pz›apmF=˜aO˜›^F˜F"’¤F=˜OaFd=˜a’˜’F›˜›p˜ ‰am›Fm"dŠ˜p˜‰*p›^Š˜m˜"==a›apm:˜›^F˜"zzpza"›F˜ ˜FdF"’F˜h¤’›˜*F˜ "=hama’›FF=˜pm˜›^F˜ F"›¤F_Fd"›F=˜©’›Fh˜""hF›F’˜Oph˜aO˜›^F˜OaFd=˜a’˜*FamV˜ 4^"mVF=˜›p˜‰F¨›Fm"dŠ˜p˜‰*p›^Š ^F˜s’›—¢m=—=˜cadd˜OaFd=’˜"F˜pmd©˜=a’zd"©F=˜§^Fm˜ ¨zF›˜ VFm›˜FdF4›apm˜a’˜ Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph ^F˜ ˜ 44Fz›"*dF˜F¦a4F˜F¦Fd˜|’F4}˜OaFd=˜a’˜pmd©˜=a’zd"©F=˜aO˜›^F˜ ˜ 44Fz›"*dF˜F¦a4F˜F¦Fd˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜"m=˜›^F˜F"’¤F=˜OaFd=˜a’˜‰am›Fm"dŠ˜p˜‰*p›^Š "›"˜Op˜›^F˜aV˜ mm4˜4pd¤hm˜"zzF"’˜pmd©˜§^Fm˜ ˜pO˜aVam˜ mmp¤m4FhFm›˜ a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph p˜da’›˜"dd˜ ’˜¤’amV˜›^F˜’"hF˜ ˜ zzda4"›apm˜d"m:˜›©zF˜›^F˜"=hama’›"›apm˜ 4phh"m=˜...
Page 259: Vector Routing Table
All manuals and user guides at all-guides.com F4›p˜p¤›amV˜"*dF Vector Routing Table ^a’˜Oph˜a’˜¤’F=˜›p˜’›pF˜‰"maŠ˜p˜‰=aVa›’Š˜›^"›˜©p¤˜FOF˜›p˜am˜©p¤˜‰Vp›pŠ˜¦F4›p˜ ’›Fz’˜›˜a’˜"¦"ad"*dF˜›p˜©p¤˜pmd©˜aO˜›^F˜F4›pamV˜| T˜ m^"m4F=}˜OaFd=˜pm˜›^F˜ ©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜a’˜’F›˜›p˜©F’ p˜hpF˜amOph"›apm:˜FOF˜›p˜ ˜p˜›p˜ ˜ ‘‘Call Vectoring’’ on page 1-62 m›Fza’F˜ phh¤ma4"›apm’˜F¦F˜FdF"’F˜Q˜ "dd˜F4›pamV˜— ˜ ¤a=F Administration Commands p¤˜4"m˜¤’F˜›^F˜4phh"m=’˜da’›F=˜am˜›^F˜›"*dF˜*Fdp§˜›p˜"=hama’›F˜F4›p˜p¤›amV˜ "*dF’˜m˜"==a›apm:˜©p¤˜4"m˜¤’F˜›^F˜‰a’›˜’"VFŠ˜4phh"m=˜›p˜’FF˜›^F˜¦F4›p’˜ "m=˜=aVa›˜OaFd=’˜¤’F=˜*©˜"˜F4›p˜p¤›amV˜"*dF Action Object Qualifier "== ¦› s˜›^p¤V^˜¨:˜p˜mF¨› 4^"mVF ¦›...
Page 260 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Number (1-32) ˜ ˜ m›F˜"˜m¤h*F˜ FO"¤d›˜a’˜*d"mc˜ m›aF’˜am˜›^a’˜OaFd=˜ — "d’p˜4"m˜am4d¤=F˜›^F˜‰‚Š˜"m=—p˜‰…Š˜§ad=4"=˜^F˜‰‚Š˜FzF’Fm›’˜"˜Vp¤z˜pO˜ =aVa›’˜^F˜‰…Š˜FzF’Fm›’˜"˜’amVdF˜=aVa›˜^F˜OaFd=˜a’˜daha›F=˜›p˜s–˜ 4^""4›F’˜"m=˜›^F’F˜4^""4›F’˜"F˜F’›a4›F=˜"’˜Opddp§’9 I p¤˜h"©˜Fm›F˜pmd©˜"˜zd¤’˜’aVm˜|‚}:˜"˜„¤F’›apm˜h"c˜|…}:˜p˜›^F˜ m¤h*F’˜¬˜›^p¤V^˜n˜p˜p›^F˜Fm›aF’˜"F˜¦"da= I p¤˜h"©˜Fm›F˜pmF˜zd¤’˜’aVm˜|‚}˜"’˜Fa›^F˜›^F˜Oa’›˜p˜d"’›˜4^""4›F˜ am˜›^F˜m¤h*F˜OaFd=˜p§F¦F:˜©p¤˜4"mmp›˜¤’F˜›^a’˜4^""4›F˜"’˜›^F˜ ’a¨›FFm›^˜4^""4›F˜pO˜›^F˜m¤h*F˜OaFd= I p¤˜h"©˜¤’F˜"’˜h"m©˜„¤F’›apm˜h"c’˜|…}˜"’˜©p¤˜§a’^:˜"m©§^FF˜am˜ ›^F˜m¤h*F˜OaFd= I p¤˜h"©˜mp›˜Fh*F=˜*d"mc’˜am˜›^F˜m¤h*F˜OaFd= I p¤˜h"©˜dF"¦F˜›^F˜OaFd=˜Fm›aFd©˜*d"mc˜O˜©p¤˜dF"¦F˜›^F˜OaFd=˜*d"mc˜ ˜ ˜§add˜’›pF˜›^F˜Fm›©˜"’˜"˜m¤dd˜¦"d¤F Page 1 of 3 VECTOR ROUTING TABLE Number: ___ Name: _______________...
Page 261: Vustats Display Format
All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› VuStats Display Format ’F˜›^F˜¤›"›’˜ a’zd"©˜ ph"›˜Oph˜›p˜=FOamF˜›^F˜4pm›Fm›˜"m=˜d"©p¤›˜pO˜ amOph"›apm˜pm˜¤›"›’˜¦pa4F˜›Fham"d˜=a’zd"©’˜^F˜’©’›Fh˜^"’˜Q¬˜=aOOFFm›˜ =a’zd"©˜Oph"›’”˜›^F˜Oa’›˜=a’zd"©˜a’˜"˜zF=FOamF=˜F¨"hzdF˜Oph"›:˜§^a4^˜4"m˜*F˜ 4^"mVF=”˜=a’zd"©’˜¢˜›^p¤V^˜Q¬˜"F˜*d"mc˜ "4^˜=a’zd"©˜Oph"›˜4"m˜4pm›"am˜¤z˜›p˜ ›Fm˜="›"˜a›Fh’˜p§F¦F:˜›^F˜"hp¤m›˜pO˜="›"˜›p˜*F˜=a’zd"©F=˜a’˜daha›F=˜›p˜T¬˜ 4^""4›F’:˜=¤F˜›p˜›^F˜z^©’a4"d˜daha›"›apm’˜pm˜=a’zd"©˜¦pa4F˜›Fham"d’ Administration Commands ’F˜›^F˜Opddp§amV˜"=hama’›"›apm˜4phh"m=’˜›p˜"44F’’˜›^F˜¤›"›’˜ a’zd"©˜ ph"›˜Oph Action Object Qualifier 4^"mVF ¦¤’›"›’_=a’zd"©_Oph"› s_Q¬ =a’zd"© ¦¤’›"›’_=a’zd"©_Oph"› s_Q¬ da’› ¦¤’›"›’_=a’zd"©_Oph"› s_Q¬˜4p¤m›˜oo zF4aO©˜"˜m¤h*F˜Oph˜s˜›p˜Q¬˜›p˜am=a4"›F˜›^F˜m¤h*F˜pO˜›^F˜=a’zd"© Oph"›˜›p˜*F˜›p˜4^"mVF=˜p˜=a’zd"©F=˜‰...
Page 262 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ ˜O˜©p¤˜am›Fm=˜›p˜=a’zd"©˜am›F¦"d_*"’F=˜^a’›pa4"d˜ — Number of Intervals ="›":˜’zF4aO©˜›^F˜m¤h*F˜pO˜hF"’¤FhFm›˜am›F¦"d’˜am˜›^a’˜OaFd=˜ p¤˜4"m˜ Fm›F˜"˜m¤h*F˜*F›§FFm˜ 1 ˜"m=˜ 25 :˜p˜*d"mc˜Op˜4¤Fm›˜am›F¦"d˜^F˜=FO"¤d›˜ a’˜*d"mc˜O˜©p¤˜Fm›F˜¢T:˜"m=˜›^F˜ ˜hF"’¤FhFm›˜am›F¦"d˜pm˜›^F˜ F"›¤F_Fd"›F=˜©’›Fh˜""hF›F’˜Oph˜a’˜’F›˜›p˜s˜^p¤:˜©p¤˜§add˜F4Fa¦F˜ amOph"›apm˜pm˜›^F˜zF¦ap¤’˜¢T˜^p¤’˜O˜›^F˜ ˜hF"’¤FhFm›˜am›F¦"d˜a’˜ ’F›˜›p˜^"dO_^p¤:˜©p¤˜§add˜F4Fa¦F˜amOph"›apm˜pm˜›^F˜zF¦ap¤’˜s¢˜^p¤’˜ p¤˜ 4"m˜"d’p˜dF"¦F˜›^a’˜OaFd=˜*d"mc˜O˜©p¤˜=p:˜©p¤˜§add˜F4Fa¦F˜amOph"›apm˜pm˜›^F˜ 4¤Fm›˜am›F¦"d Object Type ˜ ˜^F˜›©zF˜pO˜p*bF4›˜Op˜§^a4^˜="›"˜§add˜*F˜=a’zd"©F=˜ m›F˜ — pmF˜pO˜›^F˜Opddp§amV˜¦"d¤F’9˜ agent Š˜|Op˜’›"OOF=˜"VFm›’˜›p˜¦aF§˜›^Fa˜p§m˜ ’›"›a’›a4’}:˜...
Page 263 All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› Display Interval ˜ ˜^F˜am›F¦"d:˜am˜’F4pm=’:˜Op˜§^a4^˜="›"˜a’˜=a’zd"©F=˜aO˜ — ‰mp˜¤z="›FŠ˜a’˜Fm›FF=˜am˜›^F˜z="›F˜m›F¦"d˜OaFd=˜ m›F˜pmF˜pO˜›^F˜ Opddp§amV˜¦"d¤F’9 Valid Input Description p=© a’zd"©˜4dF"’˜"O›F˜Q˜’F4pm=’ s¬ a’zd"©˜4dF"’˜"O›F˜s¬˜’F4pm=’:˜=FO"¤d›˜¦"d¤F a’zd"©˜4dF"’˜"O›F˜sQ˜’F4pm=’ ¬ a’zd"©˜4dF"’˜"O›F˜¬˜’F4pm=’ mp›_4dF"F= ^F˜=a’zd"©˜=pF’˜mp›˜4dF":˜"m=˜›^F˜="›"˜"zzF"’˜ ¤m›ad˜›^F˜=a’zd"©˜a’˜¤’F=˜Op˜"mp›^F˜pzF"›apm˜p˜ ¤m›ad˜©p¤˜zF’’˜›^F˜ph"d˜*¤››pm Format Description ˜ ˜^F˜=FOama›apm˜pO˜›^F˜d"©p¤›˜Op˜›^F˜T¬_4^""4›F˜ — =a’zd"©˜zF4aO©˜›^F˜’›"›amV˜zp’a›apm˜"m=˜›^F˜dFmV›^˜pO˜›^F˜="›"˜a›Fh’˜*©˜ Fm›FamV:˜Op˜F"4^˜="›"˜OaFd=:˜"m˜pz›apm"d˜d"*Fd˜Op˜›^F˜OaFd=˜Opddp§F=˜›^F˜ "zzpza"›F˜m¤h*F˜pO˜="›"˜OaFd=˜4^""4›F’˜|’¤4^˜"’˜C’}˜ "4^˜‰CŠ˜ FzF’Fm›’˜pmF˜4^""4›F˜am˜›^F˜=a’zd"©˜...
Page 264 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Data Item Fields m˜damF’˜s˜›^p¤V^˜s¬:˜*FmF"›^˜›^F˜ "›"˜©zF˜OaFd=˜d"*Fd˜Fm›F˜="›"˜a›Fh’˜Op˜›^F˜ =a’zd"©˜Oph"›˜^F’F˜="›"˜a›Fh’˜"F˜"’’p4a"›F=˜§a›^˜›^F˜’F›’˜pO˜="›"˜OaFd=˜ 4^""4›F’˜am˜›^F˜ ph"›˜ F’4az›apm˜OaFd=˜ "4^˜="›"˜a›Fh˜a’˜=FOamF=˜*©˜pmF˜p˜ hpF˜pO˜›^F˜Opddp§amV˜OaFd=’9˜ "›"˜©zF:˜ ph"›:˜Fap=:˜^F’^pd=:˜"m=˜zda›˜ FOFFm4F˜mz¤›˜Op˜›^F’F˜OaFd=’˜a’˜=F’4a*F=˜am˜hpF˜=F›"ad˜*Fdp§˜ m›F˜F"4^˜="›"˜a›Fh˜am˜›^F˜’"hF˜p=F˜"’˜="›"˜OaFd=’˜"F˜=FOamF=˜am˜›^F˜ ph"›˜ F’4az›apm˜OaFd=˜ p˜F¨"hzdF:˜amF˜s˜pO˜›^F˜ "›"˜©zF˜OaFd=˜h¤’›˜4pm›"am˜›^F˜="›"˜ a›Fh˜Op˜›^F˜Oa’›˜="›"˜OaFd=˜|›^"›˜a’:˜›^F˜Oa’›˜’F›˜pO˜C’} Data Type ˜ ˜^F˜="›"˜a›Fh˜›p˜*F˜am4d¤=F=˜am˜›^F˜4¤Fm›˜=a’zd"©˜Oph"›˜ — p˜"˜4phzdF›F˜da’›˜pO˜="›"˜›©zF’˜"¦"ad"*dF˜Op˜F"4^˜p*bF4›˜›©zF:˜’FF˜ ‰"*dF’˜pO˜ "›"˜©zF’Š˜pm˜z"VF˜_QT¬˜ FO"¤d›˜a’˜*d"mc Format ˜ ˜^F˜Oph"›˜Op˜=a’zd"©amV˜›^F˜="›"˜›©zF˜^F˜Oph"›˜a’˜F„¤aF=˜...
Page 265 All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› ˜^F˜›^F’^pd=˜OaFd=˜a’˜"d§"©’˜"m˜pz›apm"d˜OaFd=˜›˜4pm›"am’˜ — Threshold ›§p˜’¤*OaFd=’:˜›^F˜›^F’^pd=˜4phz""›p˜"m=˜›^F˜›^F’^pd=˜¦"d¤F˜^F˜ ›^F’^pd=˜¦"d¤F˜a’˜¤’F=˜§a›^˜›^F˜›^F’^pd=˜4phz""›p˜›p˜=F›FhamF˜aO˜"˜ ›^F’^pd=˜§"mamV˜’^p¤d=˜*F˜VFmF"›F=˜ ˜›^F’^pd=˜§"mamV˜a’˜VFmF"›F=˜ aO˜›^F˜’zF4aOaF=˜4pm=a›apm˜a’˜hF›˜Op˜pmF˜p˜hpF˜pO˜›^F˜="›"˜a›Fh’˜O˜›^F˜ ’zF4aOaF=˜4pm=a›apm˜a’˜mp›˜hF›˜Op˜"m©˜pO˜›^F˜="›"˜a›Fh’:˜›^Fm˜mp˜›^F’^pd=˜ §"mamV˜a’˜VFmF"›F=˜^F˜›^F’^pd=˜¦"d¤F˜4"m˜*F˜"m©˜m¤hFa4˜¦"d¤F˜Oph˜ 0 ˜›p˜ 9999 ˜ FO"¤d›˜a’˜*d"mc˜"da=˜›^F’^pd=˜4phz""›p’˜"F9 I K˜ |F„¤"d˜›p} I eY˜ |mp›˜F„¤"d˜›p} I e˜ |dF’’˜›^"m} I eK˜ |dF’’˜›^"m˜p˜F„¤"d˜›p} I Y˜ |VF"›F˜›^"m} I YK˜...
Page 266 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ VUSTATS DISPLAY FORMAT Format Number: ___ Object Type: _______________ Next Format Number: _____ Update Interval: ___________ On Change? _ Data Field Character: _ Display Interval: ______________ Number of Intervals:__ Format Description: ________________________________________ Data Type Format Period...
Page 267 All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› List VuStats Display Format Screen ˜’F4pm=˜¤›"›’˜ a’zd"©˜ ph"›˜’4FFm˜a’˜"¦"ad"*dF˜§a›^˜›^F˜ list ˜4phh"m=˜^F˜ z¤zp’F˜pO˜›^a’˜’4FFm˜a’˜›p˜zF’Fm›˜›^F˜Oph"›˜pO˜"dd:˜p˜"˜’FdF4›F=˜m¤h*F:˜pO˜ ¤›"›’˜=a’zd"©’˜^F˜a’›˜¤›"›’˜ a’zd"©˜ ph"›˜’4FFm˜=a’zd"©’˜›^F˜ ph"›˜ ¤h*F:˜F¨›˜ ph"›˜¤h*F:˜¤h*F˜pO˜m›F¦"d’:˜*bF4›˜©zF:˜z="›F˜ m›F¦"d:˜"m=˜ ph"›˜ F’4az›apm˜OaFd=’:˜"m=˜"dd˜=F’aVm"›F=˜="›"˜a›Fh’:˜am4d¤=amV˜ ›^F˜ "›"˜©zF:˜ ph"›:˜^F’^pd=:˜"m=˜FO˜|’zda›˜FOFFm4F} ’F˜›^a’˜’4FFm˜›p˜4phz"F˜¤›"›’˜=a’zd"©’˜›p˜F"4^˜p›^F˜^a’˜‰da’›Š˜ zF’Fm›"›apm˜a’˜hp’›˜^FdzO¤d˜§^Fm˜›©amV˜›p˜’FF˜^p§˜=a’zd"©’˜"F˜damcF=˜›p˜F"4^˜ p›^F˜^F˜’4FFm˜am4d¤=F’˜›^F˜F¨›˜OaFd=:˜§^a4^˜4pm›"am’˜›^F˜m¤h*F˜pO˜›^F˜mF¨›˜ =a’zd"©˜|aO˜"m©}˜›p˜§^a4^˜"˜=a’zd"©˜a’˜damcF= ˜’^p§’˜"m˜F¨"hzdF˜pO˜›^F˜a’›˜¤›"›’˜ a’zd"©˜ ph"›˜’4FFm˜^F˜ Screen 2-18 OaFd=’˜Op˜›^a’˜’4FFm˜"F˜=F’4a*F=˜*Fdp§˜FOF˜›p˜›^F˜zF¦ap¤’˜OaFd=˜=F’4az›apm’˜...
Page 268 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Page VUSTATS DISPLAY FORMATS No Next Int Object Type Update Format Description none split SPLIT=$$ WAITING=$$$ OLDEST=$$$$$ split-number calls-waiting oldest-call-waiting m:ss none agent-extension on-change AGENT=$$$$ STATE=$$$$$$$$$ TIME=$$$$$$$$ agent extension agent state time-agent-entered-state press CANCEL to quit -- press NEXT PAGE to continue...
Page 269 All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› Table 2-1. Required and Allowed Fields — Agent and Agent-Extension Data Types — Continued VuStats Data Type Format Period Threshold Reference ’^aO›_"4=_4"dd’ "ddp§F= F„¤aF= ’^aO›_"¤¨_›ahF_s F„¤aF= "ddp§F= ’^aO›_"¤¨_›ahF_¢ F„¤aF= "ddp§F= ’^aO›_"¤¨_›ahF_...
Page 270 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Table 2-1. Required and Allowed Fields — Agent and Agent-Extension Data Types — Continued VuStats Data Type Format Period Threshold Reference ’zda›_"VFm›’_am_"¤¨_G "ddp§F= F„¤aF= ’zda›_"VFm›’_am_"¤¨_n "ddp§F= F„¤aF= ’zda›_"VFm›’_am_"¤¨_"dd "ddp§F= F„¤aF= ’zda›_"VFm›’_am_"¤¨_=FO"¤d›...
Page 271 All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› Table 2-1. Required and Allowed Fields — Agent and Agent-Extension Data Types — Continued VuStats Data Type Format Period Threshold Reference ›p›"d_"4=_4"dd_›ahF F„¤aF= F„¤aF= "ddp§F= ›p›"d_"4=_›"dc_›ahF F„¤aF= F„¤aF= "ddp§F= ›p›"d_"O›F_4"dd_›ahF F„¤aF= F„¤aF= "ddp§F=...
Page 272 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Table 2-2. Required and Allowed Fields — Split Data Types — Continued VuStats Data Type Format Period Threshold "VFm›’_am_"¤¨_=FO"¤d› "ddp§F= "VFm›’_am_"¤¨_mpm_=FO"¤d› "ddp§F= "VFm›’_am_p›^F "ddp§F= "VFm›’_pm_"4=_4"dd’ "ddp§F= "VFm›’_pm_F¨›Fm’apm_4"dd’ "ddp§F= "VFm›’_’›"OOF= "ddp§F= "¦F"VF_"4=_›"dc_›ahF F„¤aF= F„¤aF=...
Page 273 All manuals and user guides at all-guides.com ¤›"›’˜ a’zd"©˜ ph"› Table 2-3. Required and Allowed Fields — VDN Data Types VuStats Data Type Format Period Threshold "44Fz›"*dF_’F¦a4F_dF¦Fd F„¤aF= "4=_4"dd’ F„¤aF= "ddp§F= "¦F"VF_"4=_›"dc_›ahF F„¤aF= F„¤aF= "ddp§F= "¦F"VF_’zFF=_pO_"m’§F F„¤aF= F„¤aF= "ddp§F= "¦F"VF_›ahF_›p_"*"m=pm F„¤aF= F„¤aF= "ddp§F=...
Page 274 All manuals and user guides at all-guides.com "dd˜ Fm›F˜ ph’ Table 2-4. Required and Allowed Fields — Trunk Group Data Types VuStats Data Type Format Period Threshold "¦F"VF_am4phamV_4"dd_›ahF F„¤aF= F„¤aF= "ddp§F= "¦F"VF_p¤›VpamV_4"dd_›ahF F„¤aF= F„¤aF= "ddp§F= am4phamV_"*"m=pmF=_4"dd’ F„¤aF= "ddp§F= am4phamV_4"dd’ F„¤aF= "ddp§F= am4phamV_¤’"VF F„¤aF=...
Page 275 All manuals and user guides at all-guides.com References This chapter contains a list of user documents for the DEFINITY Enterprise Communications Server (ECS) Release 7. (Most of these documents are backward compatible with, and can be used with, the DEFINITY ECS Release 6 systems.) To order these or other DEFINITY documents, contact the Lucent Technologies Publications Center at the address and phone number on the back of the title page...
Page 276 All manuals and user guides at all-guides.com FOFFm4F’ DEFINITY ECS Release 7 — Administrator’s Guide, 555-233-502, Issue 1 A task-based document that provides step-by-step procedures for administering the switch. This book contains information previously found in DEFINITY ECS Administration and Feature Description, 555-230-522, as well as new information for this release and procedural sections added in Release 7.
Page 277 All manuals and user guides at all-guides.com "’a4˜ ˜ ˜=p4¤hFm›’ DEFINITY ECS Release 7 — Reports, 555-230-511, Issue 5 Provides detailed descriptions of the measurement, status, security, and recent change history reports available in the system and is intended for administrators who validate traffic reports and evaluation system performance.
Page 278 All manuals and user guides at all-guides.com FOFFm4F’ DEFINITY ECS Release 7 — Installation and Test for Single-Carrier Cabinets, 555-230-894, Issue 4 Provides procedures and information for hardware installation and initial testing of single-carrier cabinets. This book is available in the following languages: English, German (DE), Dutch (NL), Brazilian Portuguese (PTB), European French (FR), Latin Spanish (SPL), Italian (IT), Russian (RU), and Japanese (JA).
Page 279 All manuals and user guides at all-guides.com "’a4˜ ˜ ˜=p4¤hFm›’ DEFINITY ECS Release 7 — Upgrades and Additions for R7r, 555-230-121, Issue 5 Provides procedures for an installation technician to upgrade an existing DEFINITY Communications System or DEFINITY ECS to DEFINITY ECS Release 7.
Page 280 All manuals and user guides at all-guides.com FOFFm4F’ Call center documents These documents are issued for DEFINITY ECS Call Center applications. The intended audience is DEFINITY ECS administrators. DEFINITY DEFINITY ECS Release 7 — Guide to ACD Call Centers, 555-233-503, Issue 1 This module contains information about the call center-specific features of the DEFINITY ECS.
Page 281 All manuals and user guides at all-guides.com "’a4˜ ˜ ˜=p4¤hFm›’ CentreVu Call Management System Release 3 Version 6 — Upgrades and Migrations, 585-215-856, Issue 1 CentreVu Call Management System Release 3 Version 6 — External Call History Interface, 585-215-854, Issue 1 CentreVu Call Management System Release 3 Version 5 —...
Page 282 All manuals and user guides at all-guides.com FOFFm4F’ DEFINITY ECS — CallVisor ASAI DEFINITY LAN Gateway over MAP-D Installation, Administration, and Maintenance of, 555-230-113, Issue 2 Provides procedures for installation, administration, and maintenance of the CallVisor Adjunct/Switch Application Interface (ASAI) Ethernet application over the DEFINITY LAN Gateway and is intended for system administrators, telecommunications managers, Management Information System (MIS) managers, LAN managers, and Lucent personnel.
Page 283 All manuals and user guides at all-guides.com "’a4˜ ˜ ˜=p4¤hFm›’ DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) Agent Instructions, 555-230-722, Issue 5 Provides information for use by agents after they have completed ACD training. Includes descriptions of ACD features and the procedures for using them. DEFINITY Communications Systems G3 —...
Page 284 All manuals and user guides at all-guides.com FOFFm4F’ Non-U.S. audiences DEFINITY ECS Release 7 — Application Notes for Type Approval Describes specific hardware and administration required to operate the DEFINITY ECS in countries outside the United States. Available on the DEFINITY ECS Release 7 Library CD only.
Page 285 All manuals and user guides at all-guides.com Glossary and Abbreviations Numerics 3B2 Message Server ˜’pO›§"F˜"zzda4"›apm˜›^"›˜4ph*amF’˜¦pa4F˜"m=˜="›"˜hF’’"VamV˜’F¦a4F’˜Op˜¦pa4F_›Fham"d˜¤’F’˜ §^p’F˜F¨›Fm’apm’˜"F˜4pmmF4›F=˜›p˜"˜’©’›Fh 800 service ˜’F¦a4F˜am˜›^F˜ma›F=˜›"›F’˜›^"›˜"ddp§’˜am4phamV˜4"dd’˜Oph˜4F›"am˜"F"’˜›p˜"m˜"’’aVmF=˜ m¤h*F˜Op˜"˜Od"›_"›F˜4^"VF˜*"’F=˜pm˜¤’"VF 4^"mVFd˜FF˜"mVFd ˜"44F’’˜4pm4Fm›"›p FF˜ ¤›ph"›a4˜ d›Fm"›F˜p¤›amV˜| abandoned call m˜am4phamV˜4"dd˜am˜§^a4^˜›^F˜4"ddF˜^"mV’˜¤z˜*FOpF˜›^F˜4"dd˜a’˜"m’§FF= Abbreviated Dialing (AD) ˜OF"›¤F˜›^"›˜"ddp§’˜4"ddF’˜›p˜zd"4F˜4"dd’˜*©˜=a"damV˜b¤’›˜pmF˜p˜›§p˜=aVa›’ s˜ d›Fm"›amV˜4¤Fm› ¢˜FF˜ =hama’›FF=˜ pmmF4›apm˜| ¤›ph"›a4˜ d›Fm"›F˜p¤›amV FF˜ ¤›ph"›a4˜ a4¤a›˜ ’’¤"m4F˜| FF˜...
Page 286 All manuals and user guides at all-guides.com Glossary and Abbreviations access code ˜s_:˜¢_:˜p˜_=aVa›˜=a"d˜4p=F˜¤’F=˜›p˜"4›a¦"›F˜p˜4"m4Fd˜"˜OF"›¤F:˜p˜"44F’’˜"m˜p¤›VpamV˜›¤mc access endpoint a›^F˜"˜mpm’aVm"damV˜4^"mmFd˜pm˜"˜ s˜am›FO"4F˜p˜"˜mpm’aVm"damV˜zp›˜pm˜"m˜"m"dpV˜›aF_›¤mc˜ 4a4¤a›˜z"4c˜›^"›˜a’˜"’’aVmF=˜"˜¤ma„¤F˜F¨›Fm’apm access tie trunk ˜›¤mc˜›^"›˜4pmmF4›’˜"˜h"am˜4phh¤ma4"›apm’˜’©’›Fh˜§a›^˜"˜›"m=Fh˜4phh¤ma4"›apm’˜’©’›Fh˜am˜ "m˜FdF4›pma4˜›"m=Fh˜mF›§pc˜| }˜ m˜"44F’’˜›aF˜›¤mc˜4"m˜"d’p˜*F˜¤’F=˜›p˜4pmmF4›˜"˜’©’›Fh˜p˜ ›"m=Fh˜›p˜"˜’F¦amV˜pOOa4F˜p˜’F¦a4F˜mp=F˜ d’p˜4"ddF=˜"44F’’˜›¤mc access trunk FF˜"44F’’˜›aF˜›¤mc ACCUNET ˜›"=Fh"cF=˜m"hF˜Op˜"˜O"had©˜pO˜=aVa›"d˜’F¦a4F’˜pOOFF=˜*©˜ %˜am˜›^F˜ma›F=˜›"›F’ FF˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜ ˜"d’p˜FOF’˜›p˜"˜§pc˜’›"›F˜am˜§^a4^˜"m˜"VFm›˜a’˜pm˜"m˜ ˜4"dd ACD work mode FF˜§pc˜hp=F active-notification association...
Page 287 All manuals and user guides at all-guides.com Glossary and Abbreviations adjunct-controlled split m˜ ˜’zda›˜›^"›˜a’˜"=hama’›FF=˜›p˜*F˜¤m=F˜"=b¤m4›˜4pm›pd˜ VFm›’˜dpVVF=˜am›p˜’¤4^˜’zda›’˜h¤’›˜ =p˜"dd˜›FdFz^pm©˜§pc:˜ ˜dpVam—˜dpVp¤›:˜"m=˜4^"mVF’˜pO˜§pc˜hp=F˜›^p¤V^˜›^F˜"=b¤m4›˜|F¨4Fz›˜ Op˜"¤›p_"¦"ad"*dF˜"=b¤m4›_4pm›pddF=˜’zda›’:˜§^p’F˜"VFm›’˜h"©˜mp›˜dpV˜am—p¤›˜p˜4^"mVF˜§pc˜ hp=F} adjunct-monitored call m˜"=b¤m4›_4pm›pddF=˜4"dd:˜"4›a¦F_mp›aOa4"›apm˜4"dd:˜p˜4"dd˜›^"›˜zp¦a=F’˜F¦Fm›˜Fzp›amV˜p¦F˜"˜ =ph"am_4pm›pd˜"’’p4a"›apm Adjunct-Switch Application Interface (ASAI) ˜F4phhFm="›apm˜Op˜am›FO"4amV˜"=b¤m4›’˜"m=˜4phh¤ma4"›apm’˜’©’›Fh’:˜*"’F=˜pm˜›^F˜ ˜ n¢˜’zF4aOa4"›apm˜Op˜d"©F˜ ’©m4^pmp¤’˜="›"˜hp=¤dF administer p˜"44F’’˜"m=˜4^"mVF˜z""hF›F’˜"’’p4a"›F=˜§a›^˜›^F˜’F¦a4F’˜p˜OF"›¤F’˜pO˜"˜’©’›Fh Administered Connection (AC) ˜OF"›¤F˜›^"›˜"ddp§’˜›^F˜’§a›4^˜›p˜"¤›ph"›a4"dd©˜F’›"*da’^˜"m=˜h"am›"am˜Fm=_›p_Fm=˜4pmmF4›apm’˜ *F›§FFm˜"44F’’˜Fm=zpam›’˜|›¤mc’}˜"m=—p˜="›"˜Fm=zpam›’˜|="›"˜hp=¤dF’} administration group FF˜4"z"*ada›©˜Vp¤z administration terminal ˜›Fham"d˜›^"›˜a’˜¤’F=˜›p˜"=hama’›F˜"m=˜h"am›"am˜"˜’©’›Fh˜FF˜"d’p˜›Fham"d...
Page 288 All manuals and user guides at all-guides.com Glossary and Abbreviations ALBO ¤›ph"›a4˜amF˜ ¤ad=˜¤› All trunks busy (ATB) ^F˜’›"›F˜am˜§^a4^˜mp˜›¤mc’˜"F˜"¦"ad"*dF˜Op˜4"dd˜^"m=damV ALM-ACK d"h˜"4cmp§dF=VF American Standard Code for Information Interchange FF˜ ˜| hFa4"m˜›"m="=˜ p=F˜Op˜mOph"›apm˜m›F4^"mVF} ¤›ph"›a4˜F’’"VF˜"a›amV m"dpV analog ^F˜FzF’Fm›"›apm˜pO˜amOph"›apm˜*©˜4pm›am¤p¤’d©˜¦"a"*dF˜z^©’a4"d˜„¤"m›a›aF’˜’¤4^˜"’˜"hzda›¤=F:˜ OF„¤Fm4©:˜"m=˜z^"’F˜FF˜"d’p˜=aVa›"d analog data "›"˜›^"›˜a’˜›"m’ha››F=˜p¦F˜"˜=aVa›"d˜O"4ada›©˜am˜"m"dpV˜| }˜Oph˜^F˜="›"˜h¤’›˜z"’’˜›^p¤V^˜"˜ hp=Fh˜Fa›^F˜"›˜*p›^˜Fm=’˜p˜"›˜"˜hp=Fh˜zppd˜"›˜›^F˜=a’›"m›˜Fm= analog telephone ˜›FdFz^pmF˜›^"›˜F4Fa¦F’˜"4p¤’›a4˜¦pa4F˜’aVm"d’˜"m=˜’Fm=’˜"m"dpV˜FdF4›a4"d˜’aVm"d’˜"dpmV˜›^F˜...
Page 289 All manuals and user guides at all-guides.com Glossary and Abbreviations appearance ˜’pO›§"F˜zp4F’’˜›^"›˜a’˜"’’p4a"›F=˜§a›^˜"m˜F¨›Fm’apm˜"m=˜§^p’F˜z¤zp’F˜a’˜›p˜’¤zF¦a’F˜"˜4"dd˜ m˜F¨›Fm’apm˜4"m˜^"¦F˜h¤d›azdF˜"zzF""m4F’˜ d’p˜4"ddF=˜4"dd˜"zzF""m4F:˜damF˜"zzF""m4F:˜"m=˜ p44¤Fm4F˜FF˜"d’p˜4"dd˜"zzF""m4F application m˜"=b¤m4›˜›^"›˜F„¤F’›’˜"m=˜F4Fa¦F’˜ ˜’F¦a4F’˜p˜4"z"*ada›aF’˜mF˜p˜hpF˜"zzda4"›apm’˜ 4"m˜F’a=F˜pm˜"˜’amVdF˜"=b¤m4›˜p§F¦F:˜›^F˜’§a›4^˜4"mmp›˜=a’›amV¤a’^˜"hpmV˜’F¦F"d˜ "zzda4"›apm’˜F’a=amV˜pm˜›^F˜’"hF˜"=b¤m4›˜"m=˜›F"›’˜›^F˜"=b¤m4›:˜"m=˜"dd˜F’a=Fm›˜"zzda4"›apm’:˜"’˜ "˜’amVdF˜"zzda4"›apm˜^F˜›Fh’˜"zzda4"›apm˜"m=˜"=b¤m4›˜"F˜¤’F=˜am›F4^"mVF"*d©˜›^p¤V^p¤›˜›^a’˜ =p4¤hFm› applications processor ˜ha4p_4phz¤›F˜*"’F=:˜zpV"h˜4pm›pddF=˜4phz¤›F˜zp¦a=amV˜"zzda4"›apm˜’F¦a4F’˜Op˜›^F˜ ˜’§a›4^˜^F˜zp4F’’p˜a’˜¤’F=˜§a›^˜’F¦F"d˜¤’F_4pm›pddF=˜"zzda4"›apm’˜’¤4^˜"’˜›"OOa4˜ "m"d©’a’˜"m=˜FdF4›pma4˜=p4¤hFm›"›apm application service element FF˜4"z"*ada›©˜Vp¤z architecture ^F˜pV"ma«"›apm"d˜’›¤4›¤F˜pO˜"˜’©’›Fh:˜am4d¤=amV˜^"=§"F˜"m=˜’pO›§"F FF˜ ¤›ph"›a4˜p¤›F˜FdF4›apm˜| } ASAI FF˜ =b¤m4›_§a›4^˜ zzda4"›apm˜m›FO"4F˜| } ASCII (American Standard Code for Information Interchange) ^F˜’›"m="=˜4p=F˜Op˜FzF’Fm›amV˜4^""4›F’˜am˜=aVa›"d˜Oph˜...
Page 290 All manuals and user guides at all-guides.com Glossary and Abbreviations FF˜"’©m4^pmp¤’˜"m’OF˜p=F˜| } attendant console ^F˜§pc’›"›apm˜¤’F=˜*©˜"m˜"››Fm="m›˜^F˜"››Fm="m›˜4pm’pdF˜"ddp§’˜›^F˜"››Fm="m›˜›p˜paVam"›F˜"˜ 4"dd:˜"m’§F˜"m˜am4phamV˜4"dd:˜›"m’OF˜"˜4"dd˜›p˜"mp›^F˜F¨›Fm’apm˜p˜›¤mc:˜z¤›˜"˜4"dd˜pm˜^pd=:˜"m=˜ Fhp¦F˜"˜4"dd˜Oph˜^pd=˜ ››Fm="m›’˜¤’amV˜›^F˜4pm’pdF˜4"m˜"d’p˜h"m"VF˜"m=˜hpma›p˜’phF˜ ’©’›Fh˜pzF"›apm’˜ d’p˜4"ddF=˜4pm’pdF˜FF˜"d’p˜"››Fm="m› Attention dial (ATD) ˜4phh"m=˜am˜›^F˜"©F’˜hp=Fh˜4phh"m=˜’F›˜Op˜"’©m4^pmp¤’˜hp=Fh’ Audio Information Exchange (AUDIX) ˜O¤dd©˜am›FV"›F=˜¦pa4F_h"ad˜’©’›Fh˜ "m˜*F˜¤’F=˜§a›^˜"˜¦"aF›©˜pO˜4phh¤ma4"›apm’˜’©’›Fh’˜›p˜ zp¦a=F˜4"dd_^a’›p©˜="›":˜’¤4^˜"’˜’¤*’4a*F˜a=Fm›aOa4"›apm˜"m=˜F"’pm˜Op˜F=aF4›apm AUDIX FF˜ ¤=ap˜mOph"›apm˜ ¨4^"mVF˜| } auto-in trunk group ¤mc˜Vp¤z˜Op˜§^a4^˜›^F˜...
Page 291 All manuals and user guides at all-guides.com Glossary and Abbreviations automatic restoration ˜’F¦a4F˜›^"›˜F’›pF’˜=a’¤z›F=˜4pmmF4›apm’˜*F›§FFm˜"44F’’˜Fm=zpam›’˜|mpm’aVm"damV˜›¤mc’}˜ "m=˜="›"˜Fm=zpam›’˜|=F¦a4F’˜›^"›˜4pmmF4›˜›^F˜’§a›4^˜›p˜="›"˜›Fham"d˜"m=—p˜4phh¤ma4"›apm’˜ F„¤azhFm›}˜F’›p"›apm˜a’˜=pmF˜§a›^am˜’F4pm=’˜pO˜"˜’F¦a4F˜=a’¤z›apm˜’p˜›^"›˜4a›a4"d˜="›"˜ "zzda4"›apm’˜4"m˜Fh"am˜pzF"›apm"d Automatic Route Selection (ARS) ˜OF"›¤F˜›^"›˜"ddp§’˜›^F˜’©’›Fh˜›p˜"¤›ph"›a4"dd©˜4^pp’F˜›^F˜dF"’›_4p’›˜§"©˜›p˜’Fm=˜"˜›pdd˜4"dd automatic trunk ˜›¤mc˜›^"›˜=pF’˜mp›˜F„¤aF˜"==F’’amV˜amOph"›apm˜*F4"¤’F˜›^F˜=F’›am"›apm˜a’˜zF=F›FhamF=˜ ˜ F„¤F’›˜Op˜’F¦a4F˜pm˜›^F˜›¤mc:˜4"ddF=˜"˜’Fa«¤F:˜a’˜’¤OOa4aFm›˜›p˜p¤›F˜›^F˜4"dd˜^F˜mph"d˜ =F’›am"›apm˜pO˜"m˜"¤›ph"›a4˜›¤mc˜a’˜›^F˜4phh¤ma4"›apm’_’©’›Fh˜"››Fm="m›˜Vp¤z˜ d’p˜4"ddF=˜ "¤›ph"›a4˜am4phamV˜›¤mc˜"m=˜"¤›ph"›a4˜›aF˜›¤mc ¤¨ada"© auxiliary equipment „¤azhFm›˜¤’F=˜Op˜pz›apm"d˜’©’›Fh˜OF"›¤F’:˜’¤4^˜"’˜p¤=’zF"cF˜"VamV˜"m=˜¤’a4_pm_pd= auxiliary trunk ˜›¤mc˜¤’F=˜›p˜4pmmF4›˜"¤¨ada"©˜F„¤azhFm›:˜’¤4^˜"’˜"=ap_z"VamV˜F„¤azhFm›:˜›p˜"˜ 4phh¤ma4"›apm’˜’©’›Fh Aux-Work mode ˜§pc˜hp=F˜am˜§^a4^˜"VFm›’˜"F˜¤m"¦"ad"*dF˜›p˜F4Fa¦F˜ ˜4"dd’˜...
Page 292 All manuals and user guides at all-guides.com Glossary and Abbreviations baud ˜¤ma›˜pO˜›"m’ha’’apm˜"›F˜F„¤"d˜›p˜›^F˜m¤h*F˜pO˜’aVm"d˜F¦Fm›’˜zF˜’F4pm=˜FF˜"d’p˜*a›˜"›F˜"m= *a›’˜zF˜’F4pm=˜|*z’} FF˜ F"F˜4"z"*ada›©˜4d"’’˜| BCMS "’a4˜ "dd˜"m"VFhFm›˜©’›Fh FF˜*¤’amF’’˜4phh¤ma4"›apm’˜›Fham"d˜| Bearer capability class (BCC) p=F˜›^"›˜a=Fm›aOaF’˜›^F˜›©zF˜pO˜"˜4"dd˜|Op˜F¨"hzdF:˜¦pa4F˜"m=˜=aOOFFm›˜›©zF’˜pO˜="›"}˜ F›Fham"›apm˜pO˜ ˜a’˜*"’F=˜pm˜›^F˜4"ddFŒ’˜4^""4›Fa’›a4’˜Op˜mpm_ ˜Fm=zpam›’˜"m=˜pm˜›^F˜ F"F˜ "z"*ada›©˜"m=˜p§_"©F˜ phz"›a*ada›©˜mOph"›apm˜ dFhFm›’˜pO˜"m˜ ˜Fm=zpam›˜ ¤Fm›˜ ’˜"F˜¬˜|¦pa4F_V"=F˜="›"˜"m=˜¦pa4F}:˜s˜| ˜hp=F˜s:˜Q–˜c*z’˜="›"˜›"m’ha’’apm}:˜¢˜ | ˜hp=F˜¢:˜’©m4^pmp¤’—"’©m4^pmp¤’˜="›"˜›"m’ha’’apm˜¤z˜›p˜sn¢˜c*z’}˜˜| ˜hp=F˜:˜–T˜ c*z’˜4a4¤a›—z"4cF›˜="›"˜›"m’ha’’apm}:˜T˜| ˜hp=F˜¬:˜–T˜c*z’˜’©m4^pmp¤’˜="›"}:˜Q˜|›Fhzp"©˜ ’aVm"damV˜4pmmF4›apm:˜"m=˜–˜|§a=F*"m=˜4"dd:˜s¢GJsnGT˜c*z’˜’©m4^pmp¤’˜="›"} a›˜Fp˜"›F BHCC...
Page 293 All manuals and user guides at all-guides.com Glossary and Abbreviations bridged appearance ˜4"dd˜"zzF""m4F˜pm˜"˜¦pa4F˜›Fham"d˜›^"›˜h"›4^F’˜"˜4"dd˜"zzF""m4F˜pm˜"mp›^F˜¦pa4F˜›Fham"d˜ Op˜›^F˜=¤"›apm˜pO˜"˜4"dd a›a’^˜^Fh"d˜ma› buffer s˜m˜^"=§"F:˜"˜4a4¤a›˜p˜4phzpmFm›˜›^"›˜a’pd"›F’˜pmF˜FdF4›a4"d˜4a4¤a›˜Oph˜"mp›^F˜©za4"dd©:˜"˜ *¤OOF˜^pd=’˜="›"˜Oph˜pmF˜4a4¤a›˜p˜zp4F’’˜¤m›ad˜"mp›^F˜4a4¤a›˜p˜zp4F’’˜a’˜F"=©˜›p˜"44Fz›˜›^F˜ ="›" ¢˜m˜’pO›§"F:˜"m˜"F"˜pO˜hFhp©˜›^"›˜a’˜¤’F=˜Op˜›Fhzp"©˜’›p"VF ˜h¤d›a4pm=¤4›p˜FdF4›a4"d˜z"›^˜¤’F=˜›p˜›"m’OF˜amOph"›apm˜p¦F˜"˜4phhpm˜4pmmF4›apm˜Oph˜"m©˜ pO˜’F¦F"d˜’p¤4F’˜›p˜"m©˜pO˜’F¦F"d˜=F’›am"›apm’ business communications terminal (BCT) ˜=aVa›"d˜="›"˜›Fham"d˜¤’F=˜Op˜*¤’amF’’˜"zzda4"›apm’˜ ˜ ˜4"m˜O¤m4›apm˜¦a"˜"˜="›"˜hp=¤dF˜"’˜"˜ ’zF4a"d_z¤zp’F˜›Fham"d˜Op˜’F¦a4F’˜zp¦a=F=˜*©˜"˜zp4F’’p˜p˜"’˜"˜›Fham"d˜Op˜="›"˜Fm›©˜"m=˜ F›aF¦"d BX.25 ˜¦F’apm˜pO˜›^F˜ ˜¢Q˜zp›p4pd˜Op˜="›"˜4phh¤ma4"›apm’˜ ¢Q˜"==’˜"˜Op¤›^˜dF¦Fd˜›p˜›^F˜ ’›"m="=˜¢Q˜am›FO"4F˜^a’˜¤zzFhp’›˜dF¦Fd˜4ph*amF’˜dF¦Fd’˜T:˜Q:˜"m=˜–˜pO˜›^F˜˜FOFFm4F˜ hp=Fd bypass tie trunks ˜s_§"©:˜p¤›VpamV˜›aF˜›¤mc˜Oph˜"˜›"m=Fh˜’§a›4^˜›p˜"˜h"am˜’§a›4^˜am˜"m˜...
Page 294 All manuals and user guides at all-guides.com Glossary and Abbreviations call appearance s˜ p˜›^F˜"››Fm="m›˜4pm’pdF:˜’a¨˜*¤››pm’:˜d"*FdF=˜"JO:˜¤’F=˜›p˜paVam"›F:˜F4Fa¦F:˜"m=˜^pd=˜4"dd’˜ §p˜daV^›’˜mF¨›˜›p˜›^F˜*¤››pm˜’^p§˜›^F˜’›"›¤’˜pO˜›^F˜4"dd˜"zzF""m4F ¢˜ p˜›^F˜¦pa4F˜›Fham"d:˜"˜*¤››pm˜d"*FdF=˜§a›^˜"m˜F¨›Fm’apm˜"m=˜¤’F=˜›p˜zd"4F˜p¤›VpamV˜4"dd’:˜ F4Fa¦F˜am4phamV˜4"dd’:˜p˜^pd=˜4"dd’˜§p˜daV^›’˜mF¨›˜›p˜›^F˜*¤››pm˜’^p§˜›^F˜’›"›¤’˜pO˜›^F˜4"dd˜ "zzF""m4F call-control capabilities "z"*ada›aF’˜|^a=˜"›©˜FdF4›a¦F˜pd=:˜^a=˜"›©˜F4pmmF4›:˜^a=˜"›©˜FVF}˜›^"›˜4"m˜*F˜ ¤’F=˜am˜Fa›^F˜pO˜›^F˜^a=˜"›©˜ "dd˜ pm›pd˜ ˜|4d¤’›F}˜’¤*’F›’˜| "dd˜ pm›pd˜"m=˜ ph"am˜ pm›pd} Call Detail Recording (CDR) ˜OF"›¤F˜›^"›˜¤’F’˜’pO›§"F˜"m=˜^"=§"F˜›p˜F4p=˜4"dd˜="›"˜|’"hF˜"’˜ } Call Detail Recording utility (CDRU) pO›§"F˜›^"›˜4pddF4›’:˜’›pF’:˜pz›apm"dd©˜Oad›F’:˜"m=˜p¤›z¤›’˜4"dd_=F›"ad˜F4p=’ Call Management System (CMS) m˜"zzda4"›apm:˜¤mmamV˜pm˜"m˜"=b¤m4›˜zp4F’’p:˜›^"›˜4pddF4›’˜amOph"›apm˜Oph˜"m˜...
Page 295 All manuals and user guides at all-guides.com Glossary and Abbreviations CCS or hundred call seconds ˜¤ma›˜pO˜4"dd˜›"OOa4˜ "dd˜›"OOa4˜Op˜"˜O"4ada›©˜a’˜’4"mmF=˜F¦F©˜s¬¬˜’F4pm=’˜O˜›^F˜O"4ada›©˜a’˜*¤’©:˜a›˜ a’˜"’’¤hF=˜›p˜^"¦F˜*FFm˜*¤’©˜Op˜›^F˜Fm›aF˜’4"m˜am›F¦"d˜^FF˜"F˜–¬¬˜’F4pm=’˜zF˜^p¤˜^F˜ ph"m˜m¤hF"d˜Op˜s¬¬˜a’˜›^F˜4"za›"d˜dF››F˜ ˜^F˜"**F¦a"›apm˜Op˜4"dd˜’F4pm=’˜a’˜ ˜^FFOpF:˜ s¬¬˜4"dd˜’F4pm=’˜a’˜"**F¦a"›F=˜ ˜O˜"˜O"4ada›©˜a’˜*¤’©˜Op˜"m˜Fm›aF˜^p¤:˜›^Fm˜a›˜a’˜’"a=˜›p˜^"¦F˜ *FFm˜*¤’©˜Op˜–˜ ˜FF˜"d’p˜Erlang. capability ˜F„¤F’›˜p˜am=a4"›apm˜pO˜"m˜pzF"›apm˜ p˜F¨"hzdF:˜^a=˜"›©˜"cF˜ "dd˜a’˜"˜F„¤F’›˜Op˜’F››amV˜ ¤z˜"˜4"dd”˜F¦Fm›˜Fzp›˜a’˜"m˜am=a4"›apm˜›^"›˜"m˜F¦Fm›˜^"’˜p44¤F= capability group F›˜pO˜4"z"*ada›aF’:˜=F›FhamF=˜*©˜’§a›4^˜"=hama’›"›apm:˜›^"›˜4"m˜*F˜F„¤F’›F=˜*©˜"m˜"zzda4"›apm˜ "z"*ada›©˜Vp¤z’˜=Fmp›F˜"’’p4a"›apm˜›©zF’˜ p˜F¨"hzdF:˜ "dd˜ pm›pd˜a’˜"˜›©zF˜pO˜"’’p4a"›apm˜›^"›˜ "ddp§’˜4F›"am˜O¤m4›apm’˜|›^F˜pmF’˜am˜›^F˜4"z"*ada›©˜Vp¤z}˜›p˜*F˜zFOphF=˜p¦F˜›^a’˜›©zF˜pO˜ "’’p4a"›apm˜ d’p˜FOFF=˜›p˜"’˜"=hama’›"›apm˜Vp¤z’˜p˜"zzda4"›apm˜’F¦a4F˜FdFhFm›’˜| ’}˜ CA-TSC "dd_ ’’p4a"›F=˜Fhzp"©˜aVm"damV˜...
Page 296 All manuals and user guides at all-guides.com Glossary and Abbreviations CDRP "dd˜ F›"ad˜F4p=˜pddF CDRR "dd˜ F›"ad˜F4p=amV˜"m=˜Fzp›amV CDRU FF˜ "dd˜ F›"ad˜F4p=amV˜¤›ada›©˜| } ^"mmFd_F¨z"m’apm˜h¤d›azdF¨amV center-stage switch (CSS) ^F˜4Fm›"d˜am›FO"4F˜*F›§FFm˜›^F˜zp4F’’p˜zp›˜mF›§pc˜"m=˜F¨z"m’apm˜zp›˜mF›§pc’˜am˜"˜ _4pmmF4›F=˜’©’›Fh central office (CO) ^F˜dp4"›apm˜^p¤’amV˜›FdFz^pmF˜’§a›4^amV˜F„¤azhFm›˜›^"›˜zp¦a=F’˜dp4"d˜›FdFz^pmF˜’F¦a4F˜"m=˜ "44F’’˜›p˜›pdd˜O"4ada›aF’˜Op˜dpmV_=a’›"m4F˜4"ddamV central office (CO) codes ^F˜Oa’›˜›^FF˜=aVa›’˜pO˜"˜•_=aVa›˜z¤*da4_mF›§pc˜›FdFz^pmF˜m¤h*F˜am˜›^F˜ma›F=˜›"›F’ central office (CO) trunk ˜›FdF4phh¤ma4"›apm’˜4^"mmFd˜›^"›˜zp¦a=F’˜"44F’’˜Oph˜›^F˜’©’›Fh˜›p˜›^F˜z¤*da4˜mF›§pc˜...
Page 297 All manuals and user guides at all-guides.com Glossary and Abbreviations Class of Restriction (COR) ˜OF"›¤F˜›^"›˜"ddp§’˜¤z˜›p˜–T˜4d"’’F’˜pO˜4"dd_paVam"›apm˜"m=˜4"dd_›Fham"›apm˜F’›a4›apm’˜Op˜¦pa4F˜ ›Fham"d’:˜¦pa4F_›Fham"d˜Vp¤z’:˜="›"˜hp=¤dF’:˜"m=˜›¤mc˜Vp¤z’˜FF˜"d’p˜ d"’’˜pO˜F¦a4F˜ | } Class of Service (COS) ˜OF"›¤F˜›^"›˜¤’F’˜"˜m¤h*F˜›p˜’zF4aO©˜aO˜¦pa4F_›Fham"d˜¤’F’˜4"m˜"4›a¦"›F˜›^F˜ ¤›ph"›a4˜ "dd*"4c:˜ "dd˜ p§"=amV˜ dd˜ "dd’:˜ "›"˜a¦"4©:˜p˜apa›©˜ "ddamV˜OF"›¤F’˜FF˜"d’p˜ d"’’˜pO˜ F’›a4›apm˜| } Fm›ahF›F pmmF4›apm˜"m"VF CMDR Fm›"da«F=˜F’’"VF˜ F›"ad˜F4p=amV "dd˜"m"VFhFm›˜©’›Fh FF˜4Fm›"d˜pOOa4F˜| } common-control switching arrangement (CCSA)
Page 298 All manuals and user guides at all-guides.com Glossary and Abbreviations controlled station ˜’›"›apm˜›^"›˜a’˜hpma›pF=˜"m=˜4pm›pddF=˜¦a"˜"˜=ph"am_4pm›pd˜"’’p4a"›apm FF˜ d"’’˜pO˜F’›a4›apm˜| } FF˜ d"’’˜pO˜F¦a4F˜| } coverage answer group ˜Vp¤z˜pO˜¤z˜›p˜FaV^›˜¦pa4F˜›Fham"d’˜›^"›˜amV˜’ah¤d›"mFp¤’d©˜§^Fm˜"˜4"dd˜a’˜F=aF4›F=˜›p˜a›˜*©˜ "dd˜ p¦F"VF˜ m©˜pmF˜pO˜›^F˜Vp¤z˜4"m˜"m’§F˜›^F˜4"dd coverage call ˜4"dd˜›^"›˜a’˜"¤›ph"›a4"dd©˜F=aF4›F=˜Oph˜›^F˜4"ddF=˜z"›©Œ’˜F¨›Fm’apm˜›p˜"m˜"d›Fm"›F˜"m’§FamV˜ zp’a›apm˜§^Fm˜4F›"am˜4p¦F"VF˜4a›Fa"˜"F˜hF› coverage path ^F˜p=F˜am˜§^a4^˜4"dd’˜"F˜F=aF4›F=˜›p˜"d›Fm"›F˜"m’§FamV˜zp’a›apm’ coverage point m˜F¨›Fm’apm˜p˜"››Fm="m›˜Vp¤z:˜ :˜p˜ ˜’zda›˜=F’aVm"›F=˜"’˜"m˜"d›Fm"›F˜"m’§FamV˜ zp’a›apm˜am˜"˜4p¦F"VF˜z"›^ covering user ˜zF’pm˜"›˜"˜4p¦F"VF˜zpam›˜§^p˜"m’§F’˜"˜F=aF4›F=˜4"dd a4¤a›˜z"4c ¤’›phF_zFha’F’˜F„¤azhFm›...
Page 299 All manuals and user guides at all-guides.com Glossary and Abbreviations Fm›"da«F=˜©’›Fh˜"m"VFhFm› FF˜4Fm›F_’›"VF˜’§a›4^˜| } CSSO ¤’›phF˜F¦a4F’˜¤zzp›˜V"ma«"›apm ^"mmFd˜’F¦a4F˜¤ma› dF"˜›p˜Fm= FF˜4"dd˜§pc˜4p=F s˜ a"d˜"44F’’˜4p=F˜p˜ aF4›˜ VFm›˜ "ddamV ¢˜FF˜=aVa›"d_›p_"m"dpV˜4pm¦F›F˜| data channel ˜4phh¤ma4"›apm’˜z"›^˜*F›§FFm˜›§p˜zpam›’˜¤’F=˜›p˜›"m’ha›˜=aVa›"d˜’aVm"d’ data-communications equipment (DCE) ^F˜F„¤azhFm›˜|¤’¤"dd©˜"˜hp=Fh:˜="›"˜hp=¤dF:˜p˜z"4cF›˜"’’Fh*dF—=a’"’’Fh*dF}˜pm˜›^F˜ mF›§pc˜’a=F˜pO˜"˜4phh¤ma4"›apm’˜damc˜›^"›˜h"cF’˜›^F˜*am"©˜’Fa"d˜="›"˜Oph˜›^F˜’p¤4F˜p˜ ›"m’ha››F˜4phz"›a*dF˜§a›^˜›^F˜4phh¤ma4"›apm’˜4^"mmFd data link ^F˜4pmOaV¤"›apm˜pO˜z^©’a4"d˜O"4ada›aF’˜Fm"*damV˜Fm=˜›Fham"d’˜›p˜4phh¤ma4"›F˜=aF4›d©˜§a›^˜F"4^˜ p›^F data module m˜am›F4pmmF4›apm˜=F¦a4F˜*F›§FFm˜"˜ ˜p˜ ˜am›FO"4F˜pO˜›^F˜’§a›4^˜"m=˜="›"˜›Fham"d˜...
Page 300 All manuals and user guides at all-guides.com Glossary and Abbreviations data terminal equipment (DTE) „¤azhFm›˜4pm’a’›amV˜pO˜›^F˜Fm=zpam›’˜am˜"˜4pmmF4›apm˜p¦F˜"˜="›"˜4a4¤a›˜m˜"˜4pmmF4›apm˜ *F›§FFm˜"˜="›"˜›Fham"d˜"m=˜^p’›:˜›^F˜›Fham"d:˜›^F˜^p’›:˜"m=˜›^Fa˜"’’p4a"›F=˜hp=Fh’˜p˜="›"˜ hp=¤dF’˜h"cF˜¤z˜›^F˜ ˜ F4a*Fd F4a*Fd’˜am˜FOFFm4F˜›p˜"hzFF’ dBrnC F4a*Fd’˜"*p¦F˜FOFFm4F˜mpa’F˜§a›^˜ ˜Oad›F aF4›˜4¤Fm› "›"_4phh¤ma4"›apm’˜F„¤azhFm› D-channel backup ©zF˜pO˜*"4c¤z˜¤’F=˜§a›^˜pm_ "4ada›©˜ ’’p4a"›F=˜aVm"damV˜| }˜ ˜zah"©˜ _4^"mmFd˜ zp¦a=F’˜’aVm"damV˜Op˜"m˜ ˜ _4^"mmFd˜Vp¤z˜|›§p˜p˜hpF˜˜O"4ada›aF’}˜ ˜’F4pm=˜ _4^"mmFd:˜ pm˜"˜’Fz""›F˜˜O"4ada›©˜pO˜›^F˜ ˜...
Page 301 All manuals and user guides at all-guides.com Glossary and Abbreviations dial-repeating tie trunk ˜›aF˜›¤mc˜›^"›˜›"m’ha›’˜4"ddF=_z"›©˜"==F’’amV˜amOph"›apm˜*F›§FFm˜›§p˜4phh¤ma4"›apm’˜ ’©’›Fh’ aF4›˜m§"=˜ a"damV digit conversion ˜zp4F’’˜¤’F=˜›p˜4pm¦F›˜’zF4aOa4˜=a"dF=˜m¤h*F’˜am›p˜p›^F˜=a"dF=˜m¤h*F’ digital ^F˜FzF’Fm›"›apm˜pO˜amOph"›apm˜*©˜=a’4F›F˜’›Fz’˜FF˜"d’p˜"m"dpV digital communications protocol (DCP) ˜zpzaF›"©˜zp›p4pd˜¤’F=˜›p˜›"m’ha›˜*p›^˜=aVa›a«F=˜¦pa4F˜"m=˜=aVa›a«F=˜="›"˜ p¦F˜›^F˜’"hF˜4phh¤ma4"›apm’˜damc˜ ˜ ˜damc˜a’˜h"=F˜¤z˜pO˜›§p˜–T_c*z’˜ aVa›"d˜ amOph"›apm˜|_}˜4^"mmFd’˜"m=˜pmF˜G_c*z’˜’aVm"damV˜|_}˜4^"mmFd˜ phh¤ma4"›apm’˜p›p4pd˜^F˜ ˜zp›p4pd˜’¤zzp›’˜¢˜ amOph"›apm_*F"amV˜4^"mmFd’:˜"m=˜›^¤’˜›§p˜›FdFz^pmF’—="›"˜hp=¤dF’˜ ^F˜s˜4^"mmFd˜a’˜›^F˜ ˜4^"mmFd˜"’’aVmF=˜pm˜›^F˜Oa’›˜z"VF˜pO˜›^F˜GTss˜ ’›"›apm˜Oph˜^F˜¢˜4^"mmFd˜a’˜›^F˜ ˜4^"mmFd˜"’’aVmF=˜pm˜›^F˜"m"dpV˜ "=b¤m4›˜z"VF˜pO˜›^F˜GTss˜’›"›apm˜Oph˜p˜pm˜›^F˜="›"˜hp=¤dF˜z"VF˜ aVa›"d˜...
Page 302 All manuals and user guides at all-guides.com Glossary and Abbreviations digital-to-analog converter (DAC) ˜=F¦a4F˜›^"›˜4pm¦F›’˜="›"˜am˜=aVa›"d˜Oph˜›p˜›^F˜4pF’zpm=amV˜"m"dpV˜’aVm"d’˜FF˜"d’p˜ "m"dpV_›p_=aVa›"d˜4pm¦F›F˜| digital transmission ˜hp=F˜pO˜›"m’ha’’apm˜am˜§^a4^˜amOph"›apm˜›p˜*F˜›"m’ha››F=˜a’˜Oa’›˜4pm¦F›F=˜›p˜=aVa›"d˜Oph˜"m=˜ ›^Fm˜›"m’ha››F=˜"’˜"˜’Fa"d˜’›F"h˜pO˜z¤d’F’ digital trunk ˜4a4¤a›˜›^"›˜4"aF’˜=aVa›"d˜¦pa4F˜"m=—p˜=aVa›"d˜="›"˜am˜"˜›FdF4phh¤ma4"›apm’˜4^"mmFd DIOD aF4›˜m§"=˜"m=˜¤›§"=˜ a"damV direct agent ˜OF"›¤F:˜"44F’’F=˜pmd©˜¦a"˜ :˜›^"›˜"ddp§’˜"˜4"dd˜›p˜*F˜zd"4F=˜am˜"˜’zda›˜„¤F¤F˜*¤›˜p¤›F=˜pmd©˜ ›p˜"˜’zF4aOa4˜"VFm›˜am˜›^"›˜’zda›˜^F˜4"dd˜F4Fa¦F’˜mph"d˜ ˜4"dd˜›F"›hFm›˜|Op˜F¨"hzdF:˜ "mmp¤m4FhFm›’}˜"m=˜a’˜hF"’¤F=˜"’˜"m˜ ˜4"dd˜§^adF˜Fm’¤amV˜›^"›˜"˜z"›a4¤d"˜"VFm›˜"m’§F’ Direct Extension Selection (DXS) ˜OF"›¤F˜pm˜"m˜"››Fm="m›˜4pm’pdF˜›^"›˜"ddp§’˜"m˜"››Fm="m›˜=aF4›˜"44F’’˜›p˜¦pa4F˜›Fham"d’˜*©˜ zF’’amV˜"˜Vp¤z_’FdF4›˜*¤››pm˜"m=˜"˜ ˜*¤››pm Direct Inward Dialing (DID) ˜OF"›¤F˜›^"›˜"ddp§’˜"m˜am4phamV˜4"dd˜Oph˜›^F˜z¤*da4˜mF›§pc˜|mp›˜...
Page 303 All manuals and user guides at all-guides.com Glossary and Abbreviations domain ’:˜ ˜’zda›’:˜"m=˜’›"›apm’˜^F˜ ˜=ph"am˜a’˜¤’F=˜Op˜"4›a¦F_mp›aOa4"›apm˜"’’p4a"›apm’˜^F˜ _’zda›˜=ph"am˜a’˜Op˜"4›a¦F_mp›aOa4"›apm˜"’’p4a"›apm’˜"m=˜=ph"am_4pm›pd˜"’’p4a"›apm’˜^F˜ ’›"›apm˜=ph"am˜a’˜¤’F=˜Op˜›^F˜=ph"am_4pm›pd˜"’’p4a"›apm’ domain-control association ˜^a=˜"›©˜ ph"am˜ pm›pd˜F„¤F’›˜4"z"*ada›©˜ama›a"›F’˜"˜¤ma„¤F˜ —damc˜m¤h*F˜4ph*am"›apm:˜ §^a4^˜a’˜FOFF=˜›p˜"’˜"˜=ph"am_4pm›pd˜"’’p4a"›apm domain-controlled split ˜’zda›˜Op˜§^a4^˜^a=˜"›©˜ ph"am˜ pm›pd˜F„¤F’›˜^"’˜*FFm˜"44Fz›F=˜ ˜=ph"am_4pm›pddF=˜ ’zda›˜zp¦a=F’˜"m˜F¦Fm›˜Fzp›˜Op˜dpVp¤› domain-controlled station ˜’›"›apm˜Op˜§^a4^˜"˜^a=¥"›©¥ ph"am¥ pm›pd˜F„¤F’›˜^"’˜*FFm˜"44Fz›F=˜ ˜ =ph"am_4pm›pddF=˜’›"›apm˜zp¦a=F’˜F¦Fm›˜Fzp›’˜Op˜4"dd’˜›^"›˜"F˜"dF›amV:˜4pmmF4›F=:˜p˜^Fd=˜"›˜ ›^F˜’›"›apm domain-controlled station on a call ˜’›"›apm˜›^"›˜a’˜"4›a¦F˜pm˜"˜4"dd:˜"m=˜§^a4^˜zp¦a=F’˜F¦Fm›˜Fzp›’˜p¦F˜pmF˜p˜›§p˜=ph"am_4pm›pd˜...
Page 304 All manuals and user guides at all-guides.com Glossary and Abbreviations a’c_›"zF˜’©’›Fh duplicated common control §p˜zp4F’’p’˜Fm’¤amV˜4pm›am¤p¤’˜pzF"›apm˜pO˜"˜4phh¤ma4"›apm’˜’©’›Fh˜^adF˜pmF˜zp4F’’p˜ a’˜pmdamF:˜›^F˜p›^F˜O¤m4›apm’˜"’˜"˜*"4c¤z˜^F˜*"4c¤z˜zp4F’’p˜VpF’˜pmdamF˜zFap=a4"dd©˜p˜§^Fm˜ "˜zp*dFh˜p44¤’ duplication ^F˜¤’F˜pO˜F=¤m="m›˜4phzpmFm›’˜›p˜ahzp¦F˜"¦"ad"*ada›©˜^Fm˜"˜=¤zda4"›F=˜’¤*’©’›Fh˜O"ad’:˜a›’˜ *"4c¤z˜F=¤m="m›˜’©’›Fh˜"¤›ph"›a4"dd©˜›"cF’˜p¦F duplication option ˜’©’›Fh˜pz›apm˜›^"›˜=¤zda4"›F’˜›^F˜Opddp§amV9˜4pm›pd˜4"aF˜4pm›"amamV˜›^F˜ :˜ ˜4a4¤a›˜z"4c’˜ am˜4"aF’:˜Oa*F_pz›a4˜4"*damV˜*F›§FFm˜zp›˜mF›§pc’:˜"m=˜4Fm›F_’›"VF˜’§a›4^˜am˜"˜ _4pmmF4›F=˜’©’›Fh DWBS ˜aFdF’’˜ ¤’amF’’˜©’›Fh aF4›˜F¨›Fm’apm˜’FdF4›apm ˜=aVa›"d˜›"m’ha’’apm˜’›"m="=˜›^"›˜4"aF’˜›"OOa4˜"›˜¢¬TG˜*z’˜^F˜ s˜O"4ada›©˜a’˜=a¦a=F=˜am›p˜¢˜ 4^"mmFd’˜| ¬’}˜pO˜–T˜c*z’˜amOph"›apm˜ ^"mmFd˜¬˜a’˜F’F¦F=˜Op˜O"hamV˜"m=˜’©m4^pma«"›apm˜ amOph"›apm˜ ˜ _4^"mmFd˜p44¤zaF’˜4^"mmFd˜s– E &...
Page 305 All manuals and user guides at all-guides.com Glossary and Abbreviations ¨z"m’apm˜am›FO"4F dF4›pma4˜m=¤’›aF’˜ ’’p4a"›apm EIA-232 ˜z^©’a4"d˜am›FO"4F˜’zF4aOaF=˜*©˜›^F˜ ˜ _¢¢˜›"m’ha›’˜"m=˜F4Fa¦F’˜"’©m4^pmp¤’˜="›"˜"›˜ ’zFF=’˜pO˜¤z˜›p˜sn¢˜c*z’˜p¦F˜4"*dF˜=a’›"m4F’˜pO˜¤z˜›p˜Q¬˜OFF›˜ _¢¢˜Fzd"4F’˜_¢¢˜ zp›p4pd˜am˜’phF˜ ˜"zzda4"›apm’ electronic tandem network (ETN) ˜›"m=Fh˜›aF_›¤mc˜mF›§pc˜›^"›˜^"’˜"¤›ph"›a4˜4"dd_p¤›amV˜4"z"*ada›aF’˜*"’F=˜pm˜›^F˜m¤h*F˜ =a"dF=˜"m=˜›^F˜hp’›˜zFOFF=˜p¤›F˜"¦"ad"*dF˜ "4^˜’§a›4^˜am˜›^F˜mF›§pc˜a’˜"’’aVmF=˜"˜¤ma„¤F˜ za¦"›F˜mF›§pc˜pOOa4F˜4p=F˜|}:˜"m=˜F"4^˜¦pa4F˜›Fham"d˜a’˜"’’aVmF=˜"˜¤ma„¤F˜F¨›Fm’apm Electronics Industries Association (EIA) ˜›"=F˜"’’p4a"›apm˜pO˜›^F˜FdF4›pma4’˜am=¤’›©˜›^"›˜F’›"*da’^F’˜FdF4›a4"d˜"m=˜O¤m4›apm"d˜’›"m="=’ emergency transfer O˜"˜h"bp˜’©’›Fh˜O"ad¤F˜p44¤’:˜"¤›ph"›a4˜›"m’OF˜a’˜ama›a"›F=˜›p˜"˜Vp¤z˜pO˜›FdFz^pmF’˜4"z"*dF˜pO˜...
Page 306 All manuals and user guides at all-guides.com Glossary and Abbreviations ESPA ¤pzF"m˜›"m="=˜"VamV˜ 44F’’ ¨›Fm=F=˜¤mc˜ 44F’’”˜"d’p˜ m^"m4F=˜Fham"d˜ =hama’›"›apm dF4›pma4˜›"m=Fh˜mF›§pc ETSI ¤pzF"m˜FdF4phh¤ma4"›apm’˜›"m="=’˜m’›a›¤›F expansion archangel (EAA) ˜mF›§pc_4pm›pd˜ha4pzp4F’’p˜dp4"›F=˜pm˜"m˜F¨z"m’apm˜am›FO"4F˜| }˜zp›˜4a4¤a›˜z"4c˜am˜"m˜ F¨z"m’apm˜zp›˜mF›§pc˜^F˜ ˜zp¦a=F’˜"m˜am›FO"4F˜*F›§FFm˜›^F˜ ˜"m=˜a›’˜4pm›pddamV˜ ’§a›4^_zp4F’’amV˜FdFhFm› expansion-archangel link (EAL) ˜damc_"44F’’˜O¤m4›apm˜pm˜›^F˜ _4^"mmFd˜| }˜dpVa4"d˜damc˜›^"›˜F¨a’›’˜*F›§FFm˜"˜ ’§a›4^_zp4F’’amV˜FdFhFm›˜"m=˜"m˜F¨z"m’apm˜"4^"mVFd˜| }˜^F˜ ˜4"aF’˜4pm›pd˜hF’’"VF’˜ Oph˜›^F˜ ˜›p˜›^F˜ ˜"m=˜›p˜zp›˜4a4¤a›˜z"4c’˜am˜"m˜F¨z"m’apm˜zp›˜mF›§pc expansion control cabinet FF˜F¨z"m’apm˜4pm›pd˜4"aF...
Page 307 All manuals and user guides at all-guides.com Glossary and Abbreviations F"›¤F˜ 44F’’˜ p=F facility ˜›FdF4phh¤ma4"›apm’˜›"m’ha’’apm˜z"›^§"©˜"m=˜"’’p4a"›F=˜F„¤azhFm› facility-associated signaling (FAS) aVm"damV˜Op˜§^a4^˜"˜ _4^"mmFd˜4"aF’˜’aVm"damV˜pmd©˜Op˜›^p’F˜4^"mmFd’˜pm˜›^F˜’"hF˜z^©’a4"d˜ am›FO"4F "4ada›©_"’’p4a"›F=˜’aVm"damV "4ada›©˜"44F’’˜›¤mc "4’ahadF F=F"d˜ phh¤ma4"›apm’˜ phha’’apm FEAC p4F=˜ m›©˜pO˜ 44p¤m›˜ p=F’ feature ˜’zF4aOa4"dd©˜=FOamF=˜O¤m4›apm˜p˜’F¦a4F˜zp¦a=F=˜*©˜›^F˜’©’›Fh feature button ˜d"*FdF=˜*¤››pm˜pm˜"˜›FdFz^pmF˜p˜"››Fm="m›˜4pm’pdF˜¤’F=˜›p˜"44F’’˜"˜’zF4aOa4˜OF"›¤F pm›_Fm=˜zp4F’’p "4ada›©˜am›FO"4F˜4p=F’ fiber optics ˜›F4^mpdpV©˜¤’amV˜h"›Fa"d’˜›^"›˜›"m’ha›˜¤d›"§a=F*"m=˜FdF4›ph"VmF›a4˜daV^›_OF„¤Fm4©˜"mVF’˜...
Page 308 All manuals and user guides at all-guides.com Glossary and Abbreviations foreign-exchange (FX) ˜ ˜p›^F˜›^"m˜›^F˜pmF˜zp¦a=amV˜dp4"d˜"44F’’˜›p˜›^F˜z¤*da4˜›FdFz^pmF˜mF›§pc foreign-exchange trunk ˜›FdF4phh¤ma4"›apm’˜4^"mmFd˜›^"›˜=aF4›d©˜4pmmF4›’˜›^F˜’©’›Fh˜›p˜"˜ ˜p›^F˜›^"m˜a›’˜dp4"d˜ foreign numbering-plan area code (FNPAC) m˜"F"˜4p=F˜p›^F˜›^"m˜›^F˜dp4"d˜"F"˜4p=F:˜›^"›˜h¤’›˜*F˜=a"dF=˜›p˜4"dd˜p¤›’a=F˜›^F˜dp4"d˜ VFpV"z^a4"d˜"F" "4ada›aF’˜F’›a4›apm˜F¦Fd pFaVm˜F¨4^"mVF G3-MA FmFa4˜˜"m"VFhFm›˜ zzda4"›apm’ G3-MT FmFa4˜˜"m"VFhFm›˜Fham"d FmFa4˜:˜ ˜|F=¤4F=˜m’›¤4›apm˜F›˜ phz¤›F} generalized route selection (GRS) m˜Fm^"m4FhFm›˜›p˜...
Page 309 All manuals and user guides at all-guides.com Glossary and Abbreviations m˜ ˜amOph"›apm˜›"m’OF˜"›F˜Op˜GT_c*z’˜="›"˜=FOamF=˜*©˜ ˜"m=˜ ˜’›"m="=’ m˜ ˜amOph"›apm˜›"m’OF˜"›F˜Op˜sQ–_c*z’˜="›"˜=FOamF=˜*©˜ ˜"m=˜ ˜’›"m="=’ m˜ ˜amOph"›apm˜›"m’OF˜"›F˜Op˜sn¢¬_c*z’˜="›"˜=FOamF=˜*©˜ ˜"m=˜ ˜’›"m="=’ handshaking logic ˜Oph"›˜¤’F=˜›p˜ama›a"›F˜"˜="›"˜4pmmF4›apm˜*F›§FFm˜›§p˜="›"˜hp=¤dF˜=F¦a4F’ hertz (Hz) ˜¤ma›˜pO˜OF„¤Fm4©˜F„¤"d˜›p˜pmF˜4©4dF˜zF˜’F4pm= high-reliability system ˜’©’›Fh˜^"¦amV˜›^F˜Opddp§amV9˜›§p˜4pm›pd˜4"aF’:˜=¤zda4"›F˜F¨z"m’apm˜am›FO"4F˜| }˜4a4¤a›˜ z"4c’˜am˜›^F˜˜|am˜Q˜§a›^˜ }:˜"m=˜=¤zda4"›F˜’§a›4^˜mp=F˜4dp4c˜4a4¤a›˜z"4c’˜am˜›^F˜’§a›4^˜ mp=F˜|}˜4"aF’˜FF˜"d’p˜=¤zda4"›F=˜4phhpm˜4pm›pd:˜=¤zda4"›apm:˜=¤zda4"›apm˜pz›apm:˜"m=˜ 4a›a4"d_Fda"*ada›©˜’©’›Fh HNPA FF˜^phF˜m¤h*FamV_zd"m˜"F"˜4p=F˜| } holding time ^F˜›p›"d˜dFmV›^˜pO˜›ahF˜am˜ham¤›F’˜"m=˜’F4pm=’˜›^"›˜"˜O"4ada›©˜a’˜¤’F=˜=¤amV˜"˜4"dd home numbering-plan area code (HNPA) ^F˜dp4"d˜"F"˜4p=F˜^F˜"F"˜4p=F˜=pF’˜mp›˜^"¦F˜›p˜*F˜=a"dF=˜›p˜4"dd˜m¤h*F’˜§a›^am˜›^F˜dp4"d˜...
Page 310 All manuals and user guides at all-guides.com Glossary and Abbreviations ^F˜Oa’›˜amOph"›apm˜4^"mmFd˜pO˜ ^F˜’F4pm=˜amOph"›apm˜4^"mmFd˜pO˜ I2 Interface ˜zpzaF›"©˜am›FO"4F˜¤’F=˜Op˜›^F˜ ˜aFdF’’˜ ¤’amF’’˜©’›Fh˜Op˜›^F˜"=ap_4pm›pddF˜ 4a4¤a›˜z"4c’˜ "4^˜am›FO"4F˜zp¦a=F’˜4phh¤ma4"›apm˜*F›§FFm˜›^F˜"=ap_4pm›pddF˜4a4¤a›˜z"4c˜ "m=˜¤z˜›p˜›§p˜§aFdF’’˜Oa¨F=˜*"’F’˜ I3 Interface ˜zpzaF›"©˜am›FO"4F˜¤’F=˜Op˜›^F˜ ˜aFdF’’˜ ¤’amF’’˜©’›Fh˜Op˜›^F˜4Fdd˜"m›Fmm"˜¤ma›’˜ "4^˜§aFdF’’˜Oa¨F=˜*"’F˜4"m˜4phh¤ma4"›F˜›p˜¤z˜›p˜Op¤˜4Fdd˜"m›Fmm"˜¤ma›’ m›F_ ˜ ››Fm="m›˜F¦a4F m›F4"*amF›˜4"*dF˜p˜am›F4"aF˜4"*dF m*p¤m=˜ "dd˜ aF4›p ICDOS m›Fm"›apm"d˜ ¤’›phF_ a"dF=˜zF"›p˜F¦a4F ICHT m4phamV˜4"dd_^"m=damV˜›"*dF m4phamV˜4"dd˜a=Fm›aOaF...
Page 311 All manuals and user guides at all-guides.com Glossary and Abbreviations INADS ma›a"da«"›apm˜"m=˜ =hama’›"›apm˜©’›Fh incoming gateway ˜ ˜›^"›˜p¤›F’˜"m˜am4phamV˜4"dd˜pm˜"˜›¤mc˜mp›˜"=hama’›FF=˜Op˜¤zzdFhFm›"©˜F¦a4F’˜ p›p4pd˜ ˜›p˜"˜›¤mc˜mp›˜"=hama’›FF=˜Op˜¤zzdFhFm›"©˜F¦a4F’˜p›p4pd˜ information exchange ^F˜F¨4^"mVF˜pO˜="›"˜*F›§FFm˜¤’F’˜pO˜›§p˜=aOOFFm›˜’©’›Fh’:˜’¤4^˜"’˜›^F˜’§a›4^˜"m=˜"˜^p’›˜ 4phz¤›F:˜p¦F˜"˜ Information Systems Network (ISN) ˜ ˜"m=˜ ˜§a›^˜"m˜pzFm˜"4^a›F4›¤F˜4ph*amamV˜^p’›˜4phz¤›F’:˜hama4phz¤›F’:˜§p=˜ zp4F’’p’:˜’›p"VF˜=F¦a4F’:˜ ’:˜^aV^_’zFF=˜zam›F’:˜"m=˜mpmam›FddaVFm›˜›Fham"d’˜am›p˜"˜’amVdF˜ z"4cF›_’§a›4^amV˜’©’›Fh ˜F›§pc˜F¦a4F inside call ˜4"dd˜zd"4F=˜Oph˜pmF˜›FdFz^pmF˜›p˜"mp›^F˜§a›^am˜›^F˜dp4"d˜4phh¤ma4"›apm’˜’©’›Fh˜ Integrated Services Digital Network (ISDN) ˜z¤*da4˜p˜za¦"›F˜mF›§pc˜›^"›˜zp¦a=F’˜Fm=_›p_Fm=˜=aVa›"d˜4phh¤ma4"›apm’˜Op˜"dd˜’F¦a4F’˜›p˜...
Page 312 All manuals and user guides at all-guides.com Glossary and Abbreviations International Telecommunications Union (ITU) phFd©˜cmp§m˜"’˜m›Fm"›apm"d˜FdFV"z^˜"m=˜FdFz^pmF˜ pm’¤d›"›a¦F˜ phha››FF˜| }:˜˜a’˜ "m˜am›Fm"›apm"d˜pV"ma«"›apm˜›^"›˜’F›’˜¤ma¦F’"d˜’›"m="=’˜Op˜="›"˜4phh¤ma4"›apm’:˜am4d¤=amV˜ ˜˜hFh*F’˜"F˜Oph˜›FdF4phh¤ma4"›apm’˜4phz"maF’˜"m=˜pV"ma«"›apm’˜"p¤m=˜›^F˜ §pd=˜FF˜"d’p ¢Q International Telegraph and Telephone Consultative Committee FF˜m›Fm"›apm"d˜FdF4phh¤ma4"›apm’˜mapm˜|} interflow ^F˜"*ada›©˜Op˜4"dd’˜›p˜Op§"=˜›p˜p›^F˜’zda›’˜pm˜›^F˜’"hF˜ ˜p˜"˜=aOOFFm›˜ ˜¤’amV˜›^F˜ "dd˜ p§"=˜ dd˜ "dd’˜OF"›¤F intraflow ^F˜"*ada›©˜Op˜4"dd’˜›p˜F=aF4›˜›p˜p›^F˜’zda›’˜pm˜›^F˜’"hF˜ ˜pm˜"˜4pm=a›apm"d˜p˜¤m4pm=a›apm"d˜ *"’a’˜¤’amV˜4"dd˜4p¦F"VF˜*¤’©:˜=pmŒ›˜"m’§F:˜p˜"dd˜4a›Fa" internal measurements ˜hF"’¤FhFm›’˜›^"›˜"F˜h"=F˜*©˜›^F˜’©’›Fh˜...
Page 313 All manuals and user guides at all-guides.com Glossary and Abbreviations m’›"dd"›apm˜›F’›˜zp4F=¤F m›Fm"›apm"d˜FdF4phh¤ma4"›apm’˜mapm m›FF¨4^"mVF˜4"aF˜4p=F adp^F›« kbps adp*a›’˜zF˜’F4pm= kbyte adp*©›F adpV"h p4"d˜"F"˜mF›§pc LAP-D amc˜ 44F’’˜p4F=¤F˜pm˜›^F˜ _4^"mmFd LAPD amc˜ 44F’’˜p4F=¤F˜="›" LATA p4"d˜"44F’’˜"m=˜›"m’zp›˜"F" p¤m= amF˜*¤ad=p¤› a’›F=˜=aF4›p©˜m¤h*F pmV_=a’›"m4F˜’F¦a4F p4"d˜F¨4^"mVF˜4"aF FF˜daV^›_Fha››amV˜=ap=F˜| ˜QQQ_¢_Q¬ ’’¤F˜s˜ ¤mF˜snnn GL-29...
Page 314 All manuals and user guides at all-guides.com Glossary and Abbreviations light-emitting diode (LED) ˜’Fha4pm=¤4›p˜=F¦a4F˜›^"›˜zp=¤4F’˜daV^›˜§^Fm˜¦pd›"VF˜a’˜"zzdaF=˜ ’˜zp¦a=F˜"˜¦a’¤"d˜ am=a4"›apm˜pO˜›^F˜pzF"›apm"d˜’›"›¤’˜pO˜^"=§"F˜4phzpmFm›’:˜›^F˜F’¤d›’˜pO˜h"am›Fm"m4F˜›F’›’:˜›^F˜ "d"h˜’›"›¤’˜pO˜4a4¤a›˜z"4c’:˜"m=˜›^F˜"4›a¦"›apm˜pO˜›FdFz^pmF˜OF"›¤F’ lightwave transceiver "=§"F˜›^"›˜zp¦a=F’˜"m˜am›FO"4F˜›p˜Oa*F_pz›a4˜4"*dF˜Oph˜zp›˜4a4¤a›˜z"4c’˜"m=˜ s˜4pm¦F›F˜ 4a4¤a›˜z"4c’˜aV^›§"¦F˜›"m’4Fa¦F’˜4pm¦F›˜FdF4›a4"d˜’aVm"d’˜›p˜daV^›˜’aVm"d’˜"m=˜¦a4F˜¦F’" line ˜›"m’ha’’apm˜z"›^˜*F›§FFm˜"˜4phh¤ma4"›apm’˜’©’›Fh˜p˜ ˜’§a›4^amV˜’©’›Fh˜"m=˜"˜¦pa4F˜ ›Fham"d˜p˜p›^F˜›Fham"d line appearance FF˜"zzF""m4F line buildout ˜’FdF4›"*dF˜p¤›z¤›˜"››Fm¤"›apm˜a’˜VFmF"dd©˜F„¤aF=˜pO˜ ˜F„¤azhFm›˜*F4"¤’F˜s˜4a4¤a›’˜ F„¤aF˜›^F˜d"’›˜’z"m˜›p˜dp’F˜sQJ¢¢Q˜= line port "=§"F˜›^"›˜zp¦a=F’˜›^F˜"44F’’˜zpam›˜›p˜"˜4phh¤ma4"›apm’˜’©’›Fh˜Op˜F"4^˜4a4¤a›˜"’’p4a"›F=˜ §a›^˜"˜›FdFz^pmF˜p˜="›"˜›Fham"d link ˜›"m’ha››F_F4Fa¦F˜4^"mmFd˜›^"›˜4pmmF4›’˜›§p˜’©’›Fh’ link-access procedure on the D-channel (LAPD)
Page 315 All manuals and user guides at all-guides.com Glossary and Abbreviations F=a¤h˜"44F’’ MADU p=¤d"˜"’©m4^pmp¤’˜="›"˜¤ma› main distribution frame (MDF) ˜=F¦a4F˜›^"›˜hp¤m›’˜›p˜›^F˜§"dd˜am’a=F˜›^F˜’©’›Fh˜F„¤azhFm›˜pph˜^F˜ ˜zp¦a=F’˜"˜ 4pmmF4›apm˜zpam›˜Oph˜p¤›’a=F˜›FdFz^pmF˜damF’˜›p˜›^F˜ ˜’§a›4^˜"m=˜›p˜›^F˜am’a=F˜›FdFz^pmF˜ ’›"›apm’ main-satellite-tributary ˜za¦"›F˜mF›§pc˜4pmOaV¤"›apm˜›^"›˜4"m˜Fa›^F˜’›"m=˜"dpmF˜p˜"44F’’˜"m˜ ˜ ˜h"am˜’§a›4^˜ zp¦a=F’˜am›F4pmmF4›apm:˜¦a"˜›aF˜›¤mc’:˜§a›^˜pmF˜p˜hpF˜’¤*›Fm=amV˜’§a›4^F’:˜4"ddF=˜’"›Fdda›F’”˜"dd˜ "››Fm="m›˜zp’a›apm’˜Op˜›^F˜h"am—’"›Fdda›F˜4pmOaV¤"›apm”˜"m=˜"44F’’˜›p˜"m=˜Oph˜›^F˜z¤*da4˜ mF›§pc˜p˜"˜¤’F˜p¤›’a=F˜›^F˜4phzdF¨:˜"˜h"am—’"›Fdda›F˜4pmOaV¤"›apm˜"zzF"’˜"’˜pmF˜’§a›4^:˜§a›^˜ pmF˜da’›F=˜=aF4›p©˜m¤h*F˜| }˜ ˜›a*¤›"©˜’§a›4^˜a’˜4pmmF4›F=˜›p˜›^F˜h"am˜’§a›4^˜¦a"˜›aF˜ ›¤mc’:˜*¤›˜^"’˜a›’˜p§m˜"››Fm="m›˜zp’a›apm’˜"m=˜ maintenance 4›a¦a›aF’˜am¦pd¦F=˜am˜cFFzamV˜"˜›FdF4phh¤ma4"›apm’˜’©’›Fh˜am˜zpzF˜§pcamV˜4pm=a›apm9˜›^F˜ =F›F4›apm˜"m=˜a’pd"›apm˜pO˜’pO›§"F˜"m=˜^"=§"F˜O"¤d›’:˜"m=˜"¤›ph"›a4˜"m=˜h"m¤"d˜F4p¦F©˜Oph˜ ›^F’F˜O"¤d›’ management terminal ^F˜›Fham"d˜›^"›˜a’˜¤’F=˜*©˜›^F˜’©’›Fh˜"=hama’›"›p˜›p˜"=hama’›F˜›^F˜’§a›4^˜^F˜›Fham"d˜h"©˜...
Page 316 All manuals and user guides at all-guides.com Glossary and Abbreviations ¤d›a4"aF˜4"*amF› F’’"VF˜ Fm›F˜F¦a4F "da4ap¤’˜ "dd˜"4F ¤d›azpam›˜4pm›pd˜¤ma› "am˜=a’›a*¤›apm˜O"hF p=¤d"˜="›"˜hp=¤dF F’’"VF˜=F›"ad˜F4p= Fhp© memory ˜=F¦a4F˜am›p˜§^a4^˜amOph"›apm˜4"m˜*F˜4pzaF=˜"m=˜^Fd=:˜"m=˜Oph˜§^a4^˜amOph"›apm˜4"m˜d"›F˜*F˜ p*›"amF= memory shadowing link m˜pzF"›amV_’©’›Fh˜4pm=a›apm˜›^"›˜zp¦a=F’˜"˜hF›^p=˜Op˜hFhp©_F’a=Fm›˜zpV"h’˜›p˜*F˜hpF˜ „¤a4cd©˜"44F’’F=:˜"ddp§amV˜"˜’©’›Fh˜›p˜F*pp›˜O"’›F message center m˜"m’§FamV˜’F¦a4F˜›^"›˜’¤zzdaF’˜"VFm›’˜›p˜"m=˜’›pF’˜hF’’"VF’˜Op˜d"›F˜F›aF¦"d message center agent ˜hFh*F˜pO˜"˜hF’’"VF_4Fm›F˜^¤m›˜Vp¤z˜§^p˜›"cF’˜"m=˜F›aF¦F’˜hF’’"VF’˜Op˜¦pa4F_›Fham"d˜ ¤’F’ ¤d›a*¤››pm˜FdF4›pma4˜›FdFz^pmF ¤d›aOF„¤Fm4© ¤d›aO¤m4›apm˜*p"= ¤d›aOF„¤Fm4©˜4p=F FV"^F›«...
Page 317 All manuals and user guides at all-guides.com Glossary and Abbreviations MIPS addapm˜am’›¤4›apm’˜zF˜’F4pm= "m"VFhFm›˜amOph"›apm˜’©’›Fh MISCID a’4Fdd"mFp¤’˜a=Fm›aOa4"›apm MMCS ¤d›ahF=a"˜ "dd˜F¦F MMCH ¤d›ahF=a"˜4"dd˜^"m=damV ¤d›ahF=a"˜am›FO"4F "›Fa"d˜"m"VFhFm›˜F¦a4F’ "am›Fm"m4F˜p*bF4› modem ˜=F¦a4F˜›^"›˜4pm¦F›’˜=aVa›"d˜="›"˜’aVm"d’˜›p˜"m"dpV˜’aVm"d’˜Op˜›"m’ha’’apm˜p¦F˜›FdFz^pmF˜ 4a4¤a›’˜^F˜"m"dpV˜’aVm"d’˜"F˜4pm¦F›F=˜*"4c˜›p˜›^F˜paVam"d˜=aVa›"d˜="›"˜’aVm"d’˜*©˜"mp›^F˜ hp=Fh˜"›˜›^F˜p›^F˜Fm=˜pO˜›^F˜4a4¤a› modem pooling ˜4"z"*ada›©˜›^"›˜zp¦a=F’˜’^"F=˜4pm¦F’apm˜F’p¤4F’˜|hp=Fh’˜"m=˜="›"˜hp=¤dF’}˜Op˜ 4p’›_FOOF4›a¦F˜"44F’’˜›p˜"m"dpV˜O"4ada›aF’˜*©˜="›"˜›Fham"d’˜^Fm˜mFF=F=:˜hp=Fh˜zppdamV˜am’F›’˜ "˜4pm¦F’apm˜F’p¤4F˜am›p˜›^F˜z"›^˜pO˜"˜="›"˜4"dd˜p=Fh˜zppdamV˜’F¦F’˜*p›^˜p¤›VpamV˜"m=˜ am4phamV˜4"dd’ modular processor data module (MPDM) ˜zp4F’’p˜="›"˜hp=¤dF˜| }˜›^"›˜4"m˜*F˜4pmOaV¤F=˜›p˜zp¦a=F˜’F¦F"d˜cam=’˜pO˜am›FO"4F’˜ |_¢¢...
Page 318 All manuals and user guides at all-guides.com Glossary and Abbreviations adda’F4pm= MS/T "am˜’"›Fdda›F—›a*¤›"© F’’"VF˜’F¦a4amV˜"=b¤m4› F’’"VF˜’F¦a4F "›Fa"d˜’›p4camV˜dp4"›apm p=¤d"˜©’›Fh˜"m"VFhFm› "’’˜’›p"VF˜’©’›Fh MSSNET "’’˜’›p"VF—mF›§pc˜4pm›pd "m"VFhFm›˜›Fham"d MTDM p=¤d"˜›¤mc˜="›"˜hp=¤dF "am›Fm"m4F˜›"zF˜zp4F’’p ¤d›a›"’camV˜›Fham"d multiappearance voice terminal ˜›Fham"d˜F„¤azzF=˜§a›^˜’F¦F"d˜4"dd_"zzF""m4F˜*¤››pm’˜Op˜›^F˜’"hF˜F¨›Fm’apm:˜"ddp§amV˜›^F˜ ¤’F˜›p˜^"m=dF˜hpF˜›^"m˜pmF˜4"dd˜pm˜›^"›˜’"hF˜F¨›Fm’apm˜"›˜›^F˜’"hF˜›ahF Multicarrier cabinet ˜’›¤4›¤F˜›^"›˜^pd=’˜pmF˜›p˜Oa¦F˜4"aF’˜FF˜"d’p˜’amVdF_4"aF˜4"*amF› Multifrequency Compelled (MFC) Release 2 (R2) signaling ˜’aVm"d˜4pm’a’›amV˜pO˜›§p˜OF„¤Fm4©˜4phzpmFm›’:˜’¤4^˜›^"›˜§^Fm˜"˜’aVm"d˜a’˜›"m’ha››F=˜Oph˜"˜...
Page 319 All manuals and user guides at all-guides.com Glossary and Abbreviations F’’"VF_§"a›amV˜d"hz F›^p=˜pO˜=F›FhamamV˜F=¤m="m›˜*"4c¤z˜F„¤aFhFm›’˜ ¨"hzdF9˜aO˜Op¤˜F4›aOaF˜hp=¤dF’˜"F˜ F„¤aF=˜Op˜"˜ _zp§FF=˜’amVdF_4"aF˜4"*amF›:˜"˜OaO›^˜F4›aOaF˜hp=¤dF˜a’˜am’›"ddF=˜Op˜*"4c¤z N x DS0 ˜¨˜ ¬:˜F„¤a¦"dFm›d©˜FOFF=˜›p˜"’˜˜¨˜–T˜c*z’:˜a’˜"m˜FhFVamV˜’›"m="=˜Op˜§a=F*"m=˜4"dd’˜ ’Fz""›F˜Oph˜¬:˜ss:˜"m=˜s¢˜ ˜4^"mmFd’˜^F˜FhFVamV˜˜¨˜ ¬˜ ˜h¤d›a"›F˜4a4¤a›˜ hp=F˜*F"F˜’F¦a4F˜§add˜zp¦a=F˜4a4¤a›_’§a›4^F=˜4"dd’˜§a›^˜="›"_"›F˜h¤d›azdF’˜pO˜–T˜c*z’˜¤z˜›p˜ sQ–˜c*z’˜pm˜"˜s˜O"4ada›©˜p˜¤z˜›p˜sn¢¬˜c*z’˜pm˜"m˜ s˜O"4ada›©˜m˜›^F˜’§a›4^:˜˜¨˜ ¬˜4^"mmFd’˜§add˜ "mVF˜¤z˜›p˜snGT˜c*z’˜¤’amV˜ ˜ s˜am›FO"4F’ NANP p›^˜ hFa4"m˜¤h*FamV˜d"m narrowband ˜4a4¤a›_’§a›4^F=˜4"dd˜"›˜"˜="›"˜"›F˜¤z˜›p˜"m=˜am4d¤=amV˜–T˜c*z’˜ dd˜mpm§a=F*"m=˜’§a›4^˜4"dd’˜ "F˜4pm’a=FF=˜m"p§*"m= native terminal support ˜zF=FOamF=˜›Fham"d˜›©zF˜F¨a’›’˜am˜’§a›4^˜’pO›§"F:˜Fdaham"›amV˜›^F˜mFF=˜›p˜"da"’˜›^F˜›Fham"d˜|›^"›˜...
Page 320 All manuals and user guides at all-guides.com Glossary and Abbreviations network interface ˜ ˜4phhpm˜*p¤m="©˜*F›§FFm˜›§p˜’©’›Fh’˜am˜"m˜am›F4pmmF4›F=˜Vp¤z˜pO˜’©’›Fh’ NFAS FF˜pmO"4ada›©_"’’p4a"›F=˜’aVm"damV˜| F›§pc˜am›FO"4F F›§pc˜m§"=˜ a"damV F›§pc˜h"m"VFhFm› "›apm"d˜m¤h*F node ˜’§a›4^amV˜p˜4pm›pd˜zpam›˜Op˜"˜mF›§pc˜p=F’˜"F˜Fa›^F˜›"m=Fh˜|›^F©˜F4Fa¦F˜’aVm"d’˜"m=˜z"’’˜ ›^Fh˜pm}˜p˜›Fham"d˜|›^F©˜paVam"›F˜p˜›Fham"›F˜"˜›"m’ha’’apm˜z"›^} Nonfacility-associated signaling (NFAS) ˜hF›^p=˜›^"›˜"ddp§’˜h¤d›azdF˜s˜"m=—p˜ s˜O"4ada›aF’˜›p˜’^"F˜"˜’amVdF˜ _4^"mmFd˜›p˜Oph˜"m˜ _˜O˜ _4^"mmFd˜*"4c¤z˜a’˜mp›˜¤’F=:˜pmF˜O"4ada›©˜a’˜4pmOaV¤F=˜§a›^˜"˜ _4^"mmFd:˜"m=˜›^F˜ p›^F˜O"4ada›aF’˜›^"›˜’^"F˜›^F˜ _4^"mmFd˜"F˜4pmOaV¤F=˜§a›^p¤›˜ _4^"mmFd’˜O˜ _4^"mmFd˜*"4c¤z˜a’˜ ¤’F=:˜›§p˜O"4ada›aF’˜"F˜4pmOaV¤F=˜›p˜^"¦F˜ _4^"mmFd’˜|pmF˜ _4^"mmFd˜pm˜F"4^˜O"4ada›©}:˜"m=˜›^F˜ p›^F˜O"4ada›aF’˜›^"›˜’^"F˜›^F˜...
Page 321 All manuals and user guides at all-guides.com Glossary and Abbreviations zF"›p˜"’’a’›F= occurrence FF˜"zzF""m4F ¤›*p¤m=˜ "dd˜"m"VFhFm› offered load ^F˜›"OOa4˜›^"›˜§p¤d=˜*F˜VFmF"›F=˜*©˜"dd˜›^F˜F„¤F’›’˜Op˜’F¦a4F˜p44¤amV˜§a›^am˜"˜hpma›pF=˜ am›F¦"d:˜¤’¤"dd©˜pmF˜^p¤ m_zFha’F’˜’›"›apm OO_zFha’F’˜’›"›apm OO_zFha’F’˜F¨›Fm’apm d=F’›˜„¤F¤F=˜›ahF OSHA 44¤z"›apm"d˜"OF›©˜"m=˜F"d›^˜ 4› zFm˜©’›Fh’˜m›F4pmmF4› zF"›apm’˜¤zzp›˜©’›Fh OSSI zF"›apm"d˜¤zzp›˜©’›Fh˜m›FO"4F OTDR z›a4"d˜›ahF_=ph"am˜FOdF4›phF›F othersplit ^F˜§pc˜’›"›F˜›^"›˜am=a4"›F’˜›^"›˜"m˜"VFm›˜a’˜4¤Fm›d©˜"4›a¦F˜pm˜"mp›^F˜’zda›Œ’˜4"dd:˜p˜am˜ ˜Op˜ "mp›^F˜’zda› ¤›VpamV˜›¤mc˜„¤F¤amV outgoing gateway ˜ ˜›^"›˜p¤›F’˜"m˜am4phamV˜4"dd˜pm˜"˜›¤mc˜"=hama’›FF=˜Op˜¤zzdFhFm›"©˜F¦a4F’˜p›p4pd˜ ˜ ›p˜"˜›¤mc˜mp›˜"=hama’›FF=˜Op˜¤zzdFhFm›"©˜F¦a4F’˜p›p4pd˜...
Page 322 All manuals and user guides at all-guides.com Glossary and Abbreviations PACCON "4cF›˜4pm›pd packet ˜Vp¤z˜pO˜*a›’˜|am4d¤=amV˜"˜hF’’"VF˜FdFhFm›:˜§^a4^˜a’˜›^F˜="›":˜"m=˜"˜4pm›pd˜amOph"›apm˜ FdFhFm›˜| }:˜§^a4^˜a’˜›^F˜^F"=F}˜¤’F=˜am˜z"4cF›˜’§a›4^amV˜"m=˜›"m’ha››F=˜"’˜"˜=a’4F›F˜¤ma›˜m˜ F"4^˜z"4cF›:˜›^F˜hF’’"VF˜FdFhFm›˜"m=˜4pm›pd˜ ˜"F˜""mVF=˜am˜"˜’zF4aOaF=˜Oph"›˜FF˜"d’p˜ packet bus "m= packet switching packet bus ˜§a=F_*"m=§a=›^˜*¤’˜›^"›˜›"m’ha›’˜z"4cF›’ packet switching ˜="›"_›"m’ha’’apm˜›F4^ma„¤F˜§^FF*©˜¤’F˜amOph"›apm˜a’˜’FVhFm›F=˜"m=˜p¤›F=˜am˜=a’4F›F˜ ="›"˜Fm¦FdpzF’˜4"ddF=˜z"4cF›’:˜F"4^˜§a›^˜a›’˜p§m˜"zzFm=F=˜4pm›pd˜amOph"›apm:˜Op˜p¤›amV:˜ ’F„¤Fm4amV:˜"m=˜Fp˜4^F4camV˜"4cF›˜’§a›4^amV˜"ddp§’˜"˜4^"mmFd˜›p˜*F˜p44¤zaF=˜pmd©˜=¤amV˜ ›^F˜›"m’ha’’apm˜pO˜"˜z"4cF›˜m˜4phzdF›apm˜pO˜›^F˜›"m’ha’’apm:˜›^F˜4^"mmFd˜a’˜h"=F˜"¦"ad"*dF˜Op˜ ›^F˜›"m’OF˜pO˜p›^F˜z"4cF›’˜FF˜"d’p˜ ¢Q"m= packet "4cF›˜"’’Fh*d©—=a’"’’Fh*d© paging trunk ˜›FdF4phh¤ma4"›apm’˜4^"mmFd˜¤’F=˜›p˜"44F’’˜"m˜"hzdaOaF˜Op˜dp¤=’zF"cF˜z"VamV party/extension active on call ˜z"›©˜a’˜pm˜›^F˜4"dd˜aO˜^F˜p˜’^F˜a’˜"4›¤"dd©˜4pmmF4›F=˜›p˜›^F˜4"dd˜|am˜"4›a¦F˜›"dc˜p˜am˜^Fd=˜’›"›F}˜...
Page 323 All manuals and user guides at all-guides.com Glossary and Abbreviations a4F˜FdFhFm›˜4p=F p4F’’p˜FdFhFm›˜am›F4^"mVF personal computer (PC) ˜zF’pm"dd©˜4pm›pdd"*dF˜ha4p4phz¤›F PGATE "4cF›˜V"›F§"© "›a›apmF=˜Vp¤z˜m¤h*F p4F’’p˜am›FO"4F p4F’’p˜am›FO"4F˜*p"= pickup group ˜Vp¤z˜pO˜am=a¦a=¤"d’˜"¤›^pa«F=˜›p˜"m’§F˜"m©˜4"dd˜=aF4›F=˜›p˜"m˜F¨›Fm’apm˜§a›^am˜›^F˜Vp¤z PIDB p=¤4›˜ah"VF˜="›"*"’F PKTINT "4cF›˜am›FO"4F a¦"›F˜damF Fha’F’˜aV^›§"¦F˜©’›Fh pzF›©˜"m"VFhFm›˜©’›Fh p›˜mF›§pc a¦"›F˜mF›§pc˜"44F’’ p4F’’p˜p44¤z"m4©˜F¦"d¤"›apm pam›˜pO˜zF’Fm4F port ˜="›"_˜p˜¦pa4F_›"m’ha’’apm˜"44F’’˜zpam›˜pm˜"˜=F¦a4F˜›^"›˜a’˜¤’F=˜Op˜4phh¤ma4"›amV˜§a›^˜p›^F˜ =F¦a4F’ port carrier ˜4"aF˜am˜"˜h¤d›a4"aF˜4"*amF›˜p˜"˜’amVdF_4"aF˜4"*amF›˜4pm›"amamV˜zp›˜4a4¤a›˜z"4c’:˜zp§F˜...
Page 324 All manuals and user guides at all-guides.com Glossary and Abbreviations port network (PN) ˜4"*amF›˜4pm›"amamV˜"˜ ˜*¤’˜"m=˜z"4cF›˜*¤’˜›p˜§^a4^˜›^F˜Opddp§amV˜4phzpmFm›’˜"F˜ 4pmmF4›F=9˜zp›˜4a4¤a›˜z"4c’:˜pmF˜p˜›§p˜›pmF_4dp4c˜4a4¤a›˜z"4c’:˜"˜h"am›Fm"m4F˜4a4¤a›˜z"4c:˜ ’F¦a4F˜4a4¤a›˜z"4c’:˜"m=˜|pz›apm"dd©}˜¤z˜›p˜Op¤˜F¨z"m’apm˜am›FO"4F˜| }˜4a4¤a›˜z"4c’˜am˜ ˜ ˜ "4^˜˜a’˜4pm›pddF=˜Fa›^F˜dp4"dd©˜p˜Fhp›Fd©˜*©˜"˜’§a›4^˜zp4F’’amV˜FdFhFm›˜ | }˜FF˜"d’p˜F¨z"m’apm˜zp›˜mF›§pc˜| }˜"m=˜zp4F’’p˜zp›˜mF›§pc˜|} port-network connectivity ^F˜am›F4pmmF4›apm˜pO˜zp›˜mF›§pc’˜|’}:˜FV"=dF’’˜pO˜§^F›^F˜›^F˜4pmOaV¤"›apm˜¤’F’˜=aF4›˜p˜ ’§a›4^F=˜4pmmF4›a¦a›© s˜"›’˜zF˜haddapm ¢˜Fap=a4˜z¤d’F˜hF›FamV FF˜zp4F’’p˜zp›˜mF›§pc˜|} FF˜ah"©˜"›F˜m›FO"4F˜|} primary extension ^F˜h"am˜F¨›Fm’apm˜"’’p4a"›F=˜§a›^˜›^F˜z^©’a4"d˜¦pa4F˜p˜="›"˜›Fham"d Primary Rate Interface (PRI) ˜’›"m="=˜ ˜O"hF˜Oph"›˜›^"›˜’zF4aOaF’˜›^F˜zp›p4pd˜¤’F=˜*F›§FFm˜›§p˜p˜hpF˜...
Page 325 All manuals and user guides at all-guides.com Glossary and Abbreviations processor port network (PPN) ˜zp›˜mF›§pc˜4pm›pddF=˜*©˜"˜’§a›4^_zp4F’’amV˜FdFhFm›˜›^"›˜a’˜=aF4›d©˜4pmmF4›F=˜›p˜›^"›˜Œ’˜ ˜*¤’˜"m=˜ ˜*¤’˜FF˜"d’p˜zp›˜mF›§pc˜|} processor port network (PPN) control carrier ˜4"aF˜4pm›"amamV˜›^F˜h"am›Fm"m4F˜4a4¤a›˜z"4c:˜›pmF—4dp4c˜4a4¤a›˜z"4c:˜"m=˜ ˜4a4¤a›˜z"4c’˜ Op˜"˜zp4F’’p˜zp›˜mF›§pc˜|}˜"m=:˜pz›apm"dd©:˜zp›˜4a4¤a›˜z"4c’ Property Management System (PMS) ˜’›"m=_"dpmF˜4phz¤›F˜¤’F=˜*©˜dp=VamV˜"m=˜^F"d›^_’F¦a4F’˜pV"ma«"›apm’˜Op˜’F¦a4F’˜’¤4^˜"’˜ F’F¦"›apm’:˜^p¤’FcFFzamV:˜"m=˜*addamV protocol ˜’F›˜pO˜4pm¦Fm›apm’˜p˜¤dF’˜Vp¦FmamV˜›^F˜Oph"›˜"m=˜›ahamV˜pO˜hF’’"VF˜F¨4^"mVF’˜›p˜4pm›pd˜ ="›"˜hp¦FhFm›˜"m=˜4pF4›apm˜pO˜Fp’ Fha’F’˜’F¦a4F˜4pm’¤d›"m› PSDN "4cF›_’§a›4^˜z¤*da4˜="›"˜mF›§pc F’pm"d˜›Fham"d p’a›a¦F˜›FhzF"›¤F˜4pFOOa4aFm›...
Page 326 All manuals and user guides at all-guides.com Glossary and Abbreviations FF˜"m=ph_"44F’’˜hFhp©˜| } random-access memory (RAM) ˜’›p"VF˜""mVFhFm›˜§^FF*©˜amOph"›apm˜4"m˜*F˜F›aF¦F=˜"›˜"˜’zFF=˜am=FzFm=Fm›˜pO˜›^F˜ dp4"›apm˜pO˜›^F˜’›pF=˜amOph"›apm p**F=_*a›˜’aVm"damV "=ap˜4pm›pddF F’›a4›F=˜4"dd˜da’› read-only memory (ROM) ˜’›p"VF˜""mVFhFm›˜zah"ad©˜Op˜amOph"›apm_F›aF¦"d˜"zzda4"›apm’ recall dial tone pmF’˜’aVm"ddamV˜›^"›˜›^F˜’©’›Fh˜^"’˜4phzdF›F=˜"˜O¤m4›apm˜|’¤4^˜"’˜^pd=amV˜"˜4"dd}˜"m=˜a’˜F"=©˜›p˜ "44Fz›˜=a"damV redirection criteria mOph"›apm˜"=hama’›FF=˜Op˜F"4^˜¦pa4F˜›Fham"dŒ’˜4p¦F"VF˜z"›^˜›^"›˜=F›FhamF’˜§^Fm˜"m˜ am4phamV˜4"dd˜a’˜F=aF4›F=˜›p˜4p¦F"VF Redirection on No Answer m˜pz›apm"d˜OF"›¤F˜›^"›˜F=aF4›’˜"m˜¤m"m’§FF=˜amVamV˜ ˜4"dd˜"O›F˜"m˜"=hama’›FF=˜m¤h*F˜ pO˜amV’˜^F˜4"dd˜a’˜›^Fm˜F=aF4›F=˜*"4c˜›p˜›^F˜"VFm› remote home numbering-plan area code (RHNPA) ˜OpFaVm˜m¤h*FamV_zd"m˜"F"˜4p=F˜›^"›˜a’˜›F"›F=˜"’˜"˜^phF˜"F"˜4p=F˜*©˜›^F˜...
Page 327 All manuals and user guides at all-guides.com Glossary and Abbreviations RHNPA FF˜Fhp›F˜^phF˜m¤h*FamV_zd"m˜"F"˜4p=F˜| } RINL Fhp›F˜am=aF4›˜mFaV^*p˜damc RISC F=¤4F=_am’›¤4›apm_’F›˜4phz¤›F FdF"’F_damc˜›¤mc RMATS Fhp›F˜"am›Fm"m4F:˜ =hama’›"›apm:˜"m=˜"OOa4˜©’›Fh p¤›F_m¤h*F˜am=F¨˜|za¦"›F˜mF›§pc˜pOOa4F˜4p=F} FF˜F"=_pmd©˜hFhp©˜|} p¤›amV_zd"m˜m¤h*F RS-232C ˜z^©’a4"d˜am›FO"4F˜’zF4aOaF=˜*©˜›^F˜ dF4›pma4˜m=¤’›aF’˜ ’’p4a"›apm˜| }˜_¢¢ ˜›"m’ha›’˜ "m=˜F4Fa¦F’˜"’©m4^pmp¤’˜="›"˜"›˜’zFF=’˜pO˜¤z˜›p˜sn¢˜c*z’˜p¦F˜4"*dF˜=a’›"m4F’˜pO˜¤z˜›p˜Q¬˜ OFF› RS-449 F4phhFm=F=˜›"m="=˜TTn FVapm"d˜¤zzp›˜ Fm›F ROSE FF˜Fhp›F˜zF"›apm’˜F¦a4F˜ dFhFm›˜| } ^F˜Oa’›˜dpVa4"d˜’aVm"ddamV˜4^"mmFd˜pO˜...
Page 328 All manuals and user guides at all-guides.com Glossary and Abbreviations sanity and control interface (SAKI) ˜4¤’›ph˜˜ha4p4^az˜dp4"›F=˜pm˜F"4^˜zp›˜4a4¤a›˜z"4c˜^F˜ ˜zp¦a=F’˜"==F’’˜ F4pVma›apm:˜*¤OOFamV:˜"m=˜’©m4^pma«"›apm˜*F›§FFm˜›^F˜"mVFd˜"m=˜›^F˜Oa¦F˜4pm›pd˜›ahF˜’dp›’˜›^"›˜ h"cF˜¤z˜›^F˜4pm›pd˜4^"mmFd˜^F˜ ˜"d’p˜’4"m’˜"m=˜4pddF4›’˜’›"›¤’˜amOph"›apm˜Op˜›^F˜"mVFd˜pm˜ a›’˜zp›˜4a4¤a›˜z"4c˜"m=:˜§^Fm˜zpddF=:˜›"m’ha›’˜›^a’˜amOph"›apm˜›p˜›^F˜"4^"mVFd ©’›Fh˜"44F’’˜›Fham"d s˜FF˜’amVdF_4"aF˜4"*amF› ¢˜Fa"d˜4phh¤ma4"›apm’˜4pm›pddF §a›4^_4pm›pd˜=a¦F §a›4^˜4phh¤ma4"›apm’˜am›FO"4F ©’›Fh˜4pm›pd˜pOOa4F SCOTCH §a›4^˜ pmOFFm4amV˜Op˜ ˜ ¤’˜am˜ pm4Fm›"›apm˜aV^§"© SCSI FF˜’h"dd˜4phz¤›F˜’©’›Fh˜am›FO"4F˜| } SDDN pO›§"F_ FOamF=˜ "›"˜F›§pc §a›4^F=˜...
Page 329 All manuals and user guides at all-guides.com Glossary and Abbreviations small computer system interface (SCSI) m˜ ˜*¤’˜’›"m="=˜›^"›˜zp¦a=F’˜"˜^aV^_dF¦Fd˜4phh"m=˜am›FO"4F˜*F›§FFm˜^p’›˜4phz¤›F’˜ "m=˜zFaz^F"d˜=F¦a4F’ SMDR ›"›apm˜F’’"VF˜ F›"ad˜F4p=amV:˜cmp§m˜"’˜ "dd˜ F›"ad˜F4p=amV˜am˜ ˜ ˜ §a›4^˜p=F ©’›Fh’˜F›§pc˜ 4^a›F4›¤F §a›4^˜p=F˜ dp4c §a›4^˜p=F˜m›FO"4F SNMP ahzdF˜F›§pc˜"m"VFhFm›˜p›p4pd software ˜’F›˜pO˜4phz¤›F˜zpV"h’˜›^"›˜zFOph˜pmF˜p˜hpF˜›"’c’ §a›4^˜p4F’’amV˜ dFhFm› SPID F¦a4F˜pOadF˜=Fm›aOaF split FF˜...
Page 330 All manuals and user guides at all-guides.com Glossary and Abbreviations staffed m=a4"›F’˜›^"›˜"m˜"VFm›˜zp’a›apm˜a’˜dpVVF=˜am˜ ˜’›"OOF=˜"VFm›˜O¤m4›apm’˜am˜pmF˜pO˜Op¤˜§pc˜hp=F’9˜ ¤›p_m:˜"m¤"d_m:˜ :˜p˜ _pc STARLAN ›"_ "’F=˜p4"d˜ F"˜F›§pc Station Message Detail Recording (SMDR) m˜p*’pdF›F˜›Fh˜mp§˜4"ddF=˜ ˜I˜"˜’§a›4^˜OF"›¤F˜›^"›˜¤’F’˜’pO›§"F˜"m=˜^"=§"F˜›p˜F4p=˜ 4"dd˜="›"˜FF˜ "dd˜ F›"ad˜F4p=amV˜| standard serial interface (SSI) ˜4phh¤ma4"›apm’˜zp›p4pd˜=F¦FdpzF=˜Op˜¤’F˜§a›^˜Q¬¬_›©zF˜*¤’amF’’˜4phh¤ma4"›apm’˜›Fham"d’˜ ’}˜"m=˜T¬¬_’FaF’˜zam›F’ status lamp ˜VFFm˜daV^›˜›^"›˜’^p§’˜›^F˜’›"›¤’˜pO˜"˜4"dd˜"zzF""m4F˜p˜"˜OF"›¤F˜*¤››pm˜*©˜›^F˜’›"›F˜pO˜›^F˜daV^›˜ |da›:˜Od"’^amV:˜Od¤››FamV:˜*pcFm˜Od¤››F:˜p˜¤mda›} stroke counts ˜hF›^p=˜¤’F=˜*©˜...
Page 331 All manuals and user guides at all-guides.com Glossary and Abbreviations synchronous data transmission ˜hF›^p=˜pO˜’Fm=amV˜="›"˜am˜§^a4^˜=a’4F›F˜’aVm"d˜FdFhFm›’˜"F˜’Fm›˜"›˜"˜Oa¨F=˜"m=˜4pm›am¤p¤’˜ "›F˜"m=˜’zF4aOaF=˜›ahF’˜FF˜"d’p˜"’’p4a"›apm SYSAM ©’›Fh˜ 44F’’˜"m=˜ =hama’›"›apm system administrator ^F˜zF’pm˜§^p˜h"am›"am’˜p¦F"dd˜4¤’›phF˜F’zpm’a*ada›©˜Op˜’©’›Fh˜"=hama’›"›apm˜ FmF"dd©:˜"dd˜ "=hama’›"›apm˜O¤m4›apm’˜"F˜zFOphF=˜Oph˜›^F˜"m"VFhFm›˜Fham"d˜^F˜’§a›4^˜F„¤aF’˜"˜ ’zF4a"d˜dpVam:˜FOFF=˜›p˜"’˜›^F˜’©’›Fh˜"=hama’›"›p˜dpVam:˜›p˜V"am˜"44F’’˜›p˜ ’©’›Fh_"=hama’›"›apm˜4"z"*ada›aF’ system printer m˜pz›apm"d˜zam›F˜›^"›˜h"©˜*F˜¤’F=˜›p˜zam›˜’4^F=¤dF=˜Fzp›’˜¦a"˜›^F˜Fzp›˜’4^F=¤dF system report ˜Fzp›˜›^"›˜zp¦a=F’˜^a’›pa4"d˜›"OOa4˜amOph"›apm˜Op˜am›Fm"dd©˜hF"’¤F=˜’zda›’ system-status report ˜Fzp›˜›^"›˜zp¦a=F’˜F"d_›ahF˜’›"›¤’˜amOph"›apm˜Op˜am›Fm"dd©˜hF"’¤F=˜’zda›’ system manager ˜zF’pm˜F’zpm’a*dF˜Op˜’zF4aO©amV˜"m=˜"=hama’›FamV˜OF"›¤F’˜"m=˜’F¦a4F’˜Op˜"˜’©’›Fh system reload ˜zp4F’’˜›^"›˜"ddp§’˜’›pF=˜="›"˜›p˜*F˜§a››Fm˜Oph˜"˜›"zF˜am›p˜›^F˜’©’›Fh˜hFhp©˜|mph"dd©˜"O›F˜ "˜zp§F˜p¤›"VF} ˜=aVa›"d˜›"m’ha’’apm˜’›"m="=˜›^"›˜am˜p›^˜...
Page 332 All manuals and user guides at all-guides.com Glossary and Abbreviations tandem tie-trunk network (TTTN) ˜za¦"›F˜mF›§pc˜›^"›˜am›F4pmmF4›’˜’F¦F"d˜4¤’›phF˜’§a›4^amV˜’©’›Fh’ F4^ma4"d˜4pm’¤d›"m› "¦FdamV˜4d"’’˜h"c FF˜›ahF_=a¦a’apm˜h¤d›azdF¨amV˜| } ahF_pO_="©˜p¤›amV Fham"›amV˜F¨›Fm’apm˜Vp¤z terminal ˜=F¦a4F˜›^"›˜’Fm=’˜"m=˜F4Fa¦F’˜="›"˜§a›^am˜"˜’©’›Fh˜FF˜"d’p˜"=hama’›"›apm˜›Fham"d tie trunk ˜›FdF4phh¤ma4"›apm’˜4^"mmFd˜›^"›˜=aF4›d©˜4pmmF4›’˜›§p˜za¦"›F˜’§a›4^amV˜’©’›Fh’ time-division multiplex (TDM) bus ˜*¤’˜›^"›˜a’˜›ahF_’^"F=˜FV¤d"d©˜*©˜zF"ddp4"›amV˜’^p›˜›ahF˜’dp›’˜›p˜F"4^˜›"m’ha››F˜m˜"˜ :˜ "dd˜zp›˜4a4¤a›’˜"F˜4pmmF4›F=˜›p˜›^F˜ ˜*¤’:˜zFha››amV˜"m©˜zp›˜›p˜’Fm=˜"˜’aVm"d˜›p˜"m©˜p›^F˜ zp› time-division multiplexing (TDM) ¤d›azdF¨amV˜›^"›˜=a¦a=F’˜"˜›"m’ha’’apm˜4^"mmFd˜am›p˜’¤44F’’a¦F˜›ahF˜’dp›’˜FF˜"d’p˜h¤d›azdF¨amV time interval ^F˜zFap=˜pO˜›ahF:˜Fa›^F˜pmF˜^p¤˜p˜pmF_^"dO˜^p¤:˜›^"›˜...
Page 333 All manuals and user guides at all-guides.com Glossary and Abbreviations tone ringer ˜=F¦a4F˜§a›^˜"˜’zF"cF:˜¤’F=˜am˜FdF4›pma4˜¦pa4F˜›Fham"d’˜›p˜"dF›˜›^F˜¤’F "’c_paFm›F=˜zp›p4pd trunk ˜=F=a4"›F=˜›FdF4phh¤ma4"›apm’˜4^"mmFd˜*F›§FFm˜›§p˜4phh¤ma4"›apm’˜’©’›Fh’˜p˜ ’ trunk allocation ^F˜h"mmF˜am˜§^a4^˜›¤mc’˜"F˜’FdF4›F=˜›p˜Oph˜§a=F*"m=˜4^"mmFd’ trunk-data module ˜=F¦a4F˜›^"›˜4pmmF4›’˜pOO_zFha’F’˜za¦"›F_damF˜›¤mc˜O"4ada›aF’˜"m=˜ ˜ ˜^F˜›¤mc_="›"˜ hp=¤dF˜4pm¦F›’˜*F›§FFm˜›^F˜_¢¢ ˜"m=˜›^F˜ :˜"m=˜4"m˜4pmmF4›˜›p˜ ˜hp=Fh’˜"’˜›^F˜ ˜hFh*F˜pO˜"˜hp=Fh˜zppd trunk group FdF4phh¤ma4"›apm’˜4^"mmFd’˜"’’aVmF=˜"’˜"˜Vp¤z˜Op˜4F›"am˜O¤m4›apm’˜›^"›˜4"m˜*F˜¤’F=˜ am›F4^"mVF"*d©˜*F›§FFm˜›§p˜4phh¤ma4"›apm’˜’©’›Fh’˜p˜ ’ F4^ma4"d˜F¦a4F˜ Fm›F Fham"d˜›"m’d"›apm˜ama›a"da«"›apm p¤4^_›pmF˜F4Fa¦F Fham"›amV˜›¤mc˜›"m’ha’’apm TTTN FF˜›"m=Fh˜›aF_›¤mc˜mF›§pc˜|}...
Page 334 All manuals and user guides at all-guides.com Glossary and Abbreviations m=F§a›F˜"*p"›paF’ ’F˜h"m"VF Uniform Dial Plan (UDP) ˜OF"›¤F˜›^"›˜"ddp§’˜"˜¤ma„¤F˜T_˜p˜Q_=aVa›˜m¤h*F˜"’’aVmhFm›˜Op˜F"4^˜›Fham"d˜am˜"˜h¤d›a’§a›4^˜ 4pmOaV¤"›apm˜’¤4^˜"’˜"˜ ˜p˜h"am_’"›Fdda›F_›a*¤›"©˜’©’›Fh UNMA maOaF=˜F›§pc˜"m"VFhFm›˜ 4^a›F4›¤F maOph˜m¤h*FamV˜zd"m mam›F¤z›a*dF˜zp§F˜’¤zzd© USOP ’F˜’F¦a4F_p=F˜zpOadF UUCP _›p_˜ phh¤ma4"›apm’˜p›p4pd ’F_›p_¤’F˜amOph"›apm "d¤F_"==F=˜F’FddF FF˜¦F4›p˜=aF4›p©˜m¤h*F˜| } vector directory number (VDN) m˜F¨›Fm’apm˜›^"›˜zp¦a=F’˜"44F’’˜›p˜›^F˜F4›pamV˜OF"›¤F˜pm˜›^F˜’§a›4^˜F4›pamV˜"ddp§’˜"˜ 4¤’›phF˜›p˜’zF4aO©˜›^F˜›F"›hFm›˜pO˜am4phamV˜4"dd’˜*"’F=˜pm˜›^F˜=a"dF=˜m¤h*F vector-controlled split ˜^¤m›˜Vp¤z˜p˜...
Page 335 All manuals and user guides at all-guides.com Glossary and Abbreviations WATS FF˜a=F˜ F"˜FdF4phh¤ma4"›apm’˜F¦a4F˜| } pd=_ d"’’˜ pF pd=_ d"’’˜p¤›amV WCTD pd=_ d"’’˜pmF˜ F›F4›apm aFdF’’˜Oa¨F=˜*"’F Wide Area Telecommunications Service (WATS) ˜ ˜’F¦a4F˜am˜›^F˜ma›F=˜›"›F’˜›^"›˜"ddp§’˜4"dd’˜›p˜4F›"am˜"F"’˜Op˜"˜Od"›_"›F˜4^"VF˜*"’F=˜pm˜ F¨zF4›F=˜¤’"VF wideband ˜4a4¤a›_’§a›4^F=˜4"dd˜"›˜"˜="›"˜"›F˜VF"›F˜›^"m˜–T˜c*z’˜ ˜4a4¤a›_’§a›4^F=˜4"dd˜pm˜"˜’amVdF˜s˜p˜ s˜O"4ada›©˜§a›^˜"˜*"m=§a=›^˜*F›§FFm˜s¢G˜"m=˜sQ–˜|s}˜p˜snGT˜| s}˜c*z’˜am˜h¤d›azdF’˜pO˜–T˜c*z’˜ ¬:˜ss:˜s¢:˜"m=˜˜¨˜ ¬˜4"dd’˜"F˜§a=F*"m= wideband access endpoint 44F’’˜Fm=zpam›’:˜F¨›Fm=F=˜§a›^˜§a=F*"m=˜’§a›4^amV˜›p˜am4d¤=F˜§a=F*"m=˜"44F’’˜Fm=zpam›’˜...
Page 336 All manuals and user guides at all-guides.com Glossary and Abbreviations "a›amV˜’F’’apm˜"44Fz› aFdF’’˜¤*’4a*F˜©’›Fh !Fp˜ p=F˜¤zzF’’apm ’’¤F˜s˜ ¤mF˜snnn˜ QQQ_¢_Q¬ GL-52...
Page 337 All manuals and user guides at all-guides.com Index "O›F˜4"dd˜§pc˜| *¤››pm’˜˜s_ hp=F’˜˜s_ss ’›"›F’˜˜s_Q VFm›˜ "dd˜"m=damV˜˜s_–˜›p˜s_¢s "O›F˜4"dd˜§pc˜| }˜hp=F’˜˜s_ss Numerics "VFm›˜’a«amV˜˜s_sQ "VFm›’˜"’’aVmF=˜›p˜^¤m›˜Vp¤z˜"m=˜ ˜4"dd’˜˜s_sG _*¤’›˜amVamV˜˜s_s¢ "VFm›’˜§a›^˜"¤›ph"›a4˜"m’§F˜˜s_sG "m’§FamV˜pz›apm’˜˜s_s¬ ’’a’›˜*¤››pm’—OF"›¤F˜"44F’’˜4p=F’˜| }˜˜s_s¢ ¤=ap˜ aOOa4¤d›©˜*¤››pm’˜˜s_s "¤›p_am˜hp=F’˜˜s_ss "¤›ph"›a4˜"m’§F˜˜s_s¬ ˜"m=˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜§pc˜hp=F’˜˜s_s¬ am›F"4›apm’ "¤¨ada"©˜| }˜§pc˜hp=F’˜˜s_n:˜s_ss "dd˜F4›pamV˜˜s_–Q *¤››pm˜"’’aVmhFm›’˜˜s_s• ppc˜...
Page 338 All manuals and user guides at all-guides.com m=F¨ VFm›˜pd= am›F"4›apm’ am›F"4›apm’ Fm›F¤˜ =¦p4"›F˜˜s_•– ˜am˜"˜ p¦F"VF˜"›^˜˜s_s–• VFm›˜pVam—pVp¤› %˜m›FddaVFm›˜ "dd˜p4F’’amV˜| }˜’F¦a4F˜˜s_–¬ am›F"4›apm’ ››Fm="m› Fm›F¤˜ =¦p4"›F˜˜s_•– am›F"4›apm’ VFm›˜pVam ˜Oph˜˜¢_s˜›p˜¢_– ˜am˜"˜ p¦F"VF˜"›^˜˜s_s–• "VFm›˜’FdF4›apm˜hF›^p=’ "››Fm="m› F"’›˜44¤zaF=˜ VFm›˜| }˜˜s_¢•:˜s_Gs am›F"4›apm’ "VFm›’ F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_s¬ ’FF˜"d’p˜hp’›˜a=dF˜"VFm›’˜| } ››Fm="m›˜...
Page 339 All manuals and user guides at all-guides.com m=F¨ ¤›p˜ ¦"ad"*dF˜zda›˜| }:˜am›F"4›apm’:˜|4pm›am¤F=} ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }:˜am›F"4›apm’:˜|4pm›am¤F=} "dd˜"m"VFhFm›˜©’›Fh˜| }˜˜s_¢ m›F4phI a"d˜˜s_• ¨zF›˜ VFm›˜FdF4›apm˜| }˜˜s_GQ m›Fm"d˜ ¤›ph"›a4˜ m’§F˜| }˜˜s_G F"’pm˜ p=F’˜˜s_s¢s m›"Odp§˜"m=˜m›FOdp§˜˜s_G F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_s¢• ¤d›a"zzF""m4F˜F’FdF4›apm˜"m=˜FOFFm4F˜˜s_G ˜pO˜aVam˜ mmp¤m4FhFm›˜| }˜˜s_s•T ^pmF˜ a’zd"©˜˜s_G pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sGs F¦a4F˜*’F¦amV˜˜s_T ¤›p˜...
Page 340 All manuals and user guides at all-guides.com m=F¨ "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }:˜ ¤’©˜FaOa4"›apm˜pO˜Fham"d’˜"m=˜¤mc’˜|FaO©} am›F"4›apm’:˜|4pm›am¤F=} am›F"4›apm’ aV^›˜F¦a4F˜˜s_Ts "dd˜F4›pamV˜˜s_–Q F"’pm˜ p=F’˜˜s_s¢s F¦a4F˜*’F¦amV˜˜s_sTG F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_s¢– *¤››pm˜"’’aVmhFm›’ F¦a4F˜*’F¦amV˜˜s_sTG VFm›˜ "dd˜"m=damV˜˜s_s• ’©’›Fh˜hF"’¤FhFm›’˜˜s_Ts ˜F¨›Fm’apm’˜˜s_–T pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sGs ¤›"›’˜˜s_¢sT Fzp›’˜˜s_n ’›"›a’›a4’˜˜s_sGQ ˜zda›˜| }˜›"›¤’˜Fzp›˜˜s_s¢– "dd˜ *"m=pm —¤›"›’˜pVam˜ ’˜Oph˜˜¢_s¬˜›p˜¢_ss am›F"4›apm’...
Page 341 All manuals and user guides at all-guides.com m=F¨ "dd˜ F›"ad˜F4p=amV˜| "dd˜phz›amV:˜"zzda4"›apm’:˜|4pm›am¤F=} Op4F=˜Fm›©˜pO˜"44p¤m›˜4p=F’˜| ="›"˜4pddF4›apm˜˜s_–¬ "dd˜F4›pamV˜˜s_–• ="›"˜am—¦pa4F˜"m’§F˜| }˜4"z"*ada›©˜˜s_Qn am›F"4›apm’ m*p¤m=˜ "dd˜"m"VFhFm›˜| }˜˜s_Gn "dd˜F4›pamV˜˜s_–– hF’’"VF˜4pddF4›apm˜pz›apm˜˜s_–¬ ppc˜ ^F"=˜m›FOdp§˜| }˜˜s_s¬• am›F"4›apm’ F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_ss ¤›^pa«"›apm˜ p=F’˜˜s_–s pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sGs "dda’p˜ ˜˜s_–s am›"’§a›4^˜ ˜˜s_sG¢ pd=˜˜s_–s "dd˜ p§"=amV m*p¤m=˜...
Page 342 All manuals and user guides at all-guides.com m=F¨ "dd˜F4›pamV:˜am›F"4›apm’:˜|4pm›am¤F=} Fm›F¤˜ =¦p4"›F:˜am›F"4›apm’:˜|4pm›am¤F=} F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_–G:˜s_ss ››Fm="m›’˜˜s_•– amV*"4c˜¤F¤amV˜˜s_–n ˜˜s_•– Fm=˜ dd˜ "dd’˜| }˜˜s_–n ¤›p˜ ¦"ad"*dF˜zda›’—cadd’˜˜s_•– ahF˜pO˜ "©˜| }˜p¤›amV˜˜s_–n "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }˜˜s_•• ›ahF=˜"O›F˜4"dd˜§pc˜| }˜˜s_–n "dd˜ *"m=pm˜˜s_•• ahF=˜Fham=F˜"m=˜ ››Fm="m›˜ahF’˜˜s_–n a’›a*¤›F=˜ phh¤ma4"›apm’˜©’›Fh˜| }˜˜s_•• "m’OF˜˜s_–n p¦F˜...
Page 343 All manuals and user guides at all-guides.com m=F¨ 4pm¦F’F_pm˜¦F4›p˜4phh"m=˜˜s_s• pzp"›F˜F4¤a›©˜˜¨ p¦F"VF˜m4phamV˜ "dd˜=Fm›aOa4"›apm˜| } am4phamV˜4"dd˜ ˜›pmF’˜˜s_sG ¨zF›˜ VFm›˜FdF4›apm˜| }˜˜s_•G˜›p˜s_G– "VFm›˜"=hama’›"›apm˜˜s_Gs "VFm›˜dpVam˜ ’˜˜s_G¢:˜s_GT 4"dd˜=a’›a*¤›apm˜˜s_Gs 4"dd˜^"m=damV˜zFOFFm4F˜˜s_Gs "›"˜ "dd˜F›¤z 4pm’a=F"›apm’˜˜s_GT am›F"4›apm’ =aF4›˜"VFm›˜"mmp¤m4FhFm›˜| ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜s_• 4"z"*ada›aF’˜˜s_•n ="›"˜am—¦pa4F˜"m’§F˜| }˜4"z"*ada›©˜˜s_Qn Oph’˜˜s_G¬ "›"˜F’›a4›apm =aF4›˜"VFm›˜4"ddamV˜| }˜˜s_G am›F"4›apm’...
Page 344 All manuals and user guides at all-guides.com m=F¨ "4ada›©˜ ¤’©˜m=a4"›apm m*p¤m=˜ "dd˜"m"VFhFm›˜| }˜˜s_G•˜›p˜s_nT am›F"4›apm’ "=b¤m4›’˜˜s_G•:˜s_n "dd˜F4›pamV˜˜s_–• "zzda4"›apm’ "4ada›©˜F’›a4›apm˜F¦Fd’˜| }˜"m=˜"¦FdamV˜ d"’’˜"c’˜ "=b¤m4›˜"zzda4"›apm’˜˜s_Gn | } "VFm›˜="›"˜’4FFm˜=Fda¦F©˜˜s_n¬ am›F"4›apm’ "dd˜phz›amV˜˜s_Gn "dd˜F4›pamV˜˜s_–•:˜s_–n "ddamV˜"›©˜¤h*F— addamV˜¤h*F˜| — }˜˜s_Gn ppc˜ ^F"=˜m›FOdp§˜| }˜˜s_s¬G =aF4›˜"VFm›˜4"ddamV˜| }˜˜s_Gn "4ada›©˜F’›˜ "dd’ ¦pa4F˜F’zpm’F˜¤ma›’˜|}˜˜s_Gn am›F"4›apm’ 4pmOaV¤"›apm’˜˜s_n¬:˜s_n¢...
Page 345 All manuals and user guides at all-guides.com m=F¨ m›F4phI a"d ppc˜ ^F"=˜m›FOdp§˜| }:˜am›F"4›apm’:˜|4pm›am¤F=} am›F"4›apm’ "dd˜phz›amV˜˜s_s¬G ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜s_• Fm›"da«F=˜ ››Fm="m›˜F¦a4F˜| }˜˜s_s¬G m›Fm"d˜ ¤›ph"›a4˜ m’§F˜| ¨zF›˜ VFm›˜FdF4›apm˜| }˜˜s_G– am›F"4›apm’ "4ada›©˜F’›a4›apm˜F¦Fd’˜| }˜"m=˜"¦FdamV˜ d"’’˜ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜s_G "c’˜| }˜˜s_s¬G m›F_ ˜ ››Fm="m›˜F¦a4F˜| } m*p¤m=˜...
Page 346 All manuals and user guides at all-guides.com m=F¨ ¤d›azdF˜ "dd˜"m=damV˜| }˜˜s_ss¬˜›p˜s_ssQ ˜4"dd’˜˜s_ssQ "zzda4"›apm’˜˜s_ss¬ mpm¦F4›p˜4pm›pddF=˜’zda›’:˜’FF˜¤m=F˜’zda›’ 4pm’a=F"›apm’˜˜s_ssT m¤h*F˜pO˜„¤F¤F=˜4"dd’˜| } F¨"hzdF˜˜s_ss ^¤m›˜Vp¤z’˜˜s_ss• Oph’˜˜s_ss¬ am›F"4›apm’ VFm›˜ "dd˜"m=damV˜˜s_¢¬ 4"dd˜§pc˜4p=F’˜| }˜˜s_ssT =aF4›˜"VFm›˜4"ddamV˜| }˜˜s_ssQ pd=F’›˜„¤F¤F=˜›ahF’˜|}˜˜s_ss• ¨zF›˜ VFm›˜FdF4›apm˜| }˜˜s_ss¬ pd=I ¤›ph"›a4˜˜s_ssT hp¦F˜"VFm›˜§^adF˜’›"OOF=˜˜s_ssQ ˜4"dd’˜˜s_ssQ „¤F¤F’˜˜s_ssQ F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_ssQ:˜s_s F4Fm›˜...
Page 347 All manuals and user guides at all-guides.com m=F¨ „¤F¤F’ F=aF4›apm˜pm˜p˜ m’§F˜| }:˜am›F"4›apm’:˜|4pm›am¤F=} hp’›˜a=dF˜"VFm›’˜| }˜˜s_ss "¤›ph"›a4˜"m’§FamV˜˜s_s¬ ¤d›azdF˜ "dd˜"m=damV˜| }˜˜s_ssQ "’a4˜ "dd˜"m"VFhFm›˜©’›Fh˜| }˜˜s_s¢– m¤h*F˜pO˜„¤F¤F=˜4"dd’˜| }˜˜s_ss• F’›˜F¦a4F˜p¤›amV˜| }˜˜s_Q• pd=F’›˜„¤F¤F=˜›ahF’˜|}˜˜s_ss• "dd˜ p¦F"VF˜˜s_s¬ zapa›©˜dF¦Fd’˜˜s_¢ "dd˜ F›"ad˜F4p=amV˜| }˜˜s_ss F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_s "dd˜ p§"=amV˜˜s_ss ’zda›˜˜s_s "dd˜"m"VFhFm›˜©’›Fh˜| }˜˜s_s¢– ’›"›¤’˜am=a4"›apm’˜˜s_¢...
Page 348 All manuals and user guides at all-guides.com m=F¨ F¦a4F˜*’F¦amV:˜am›F"4›apm’:˜|4pm›am¤F=} aV^›˜F¦a4F˜˜s_sTn F4p=F=˜ mmp¤m4FhFm›˜˜s_sQ¬ F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_sQ¬ ’F4pm=˜"mmp¤m4FhFm›’˜˜s_¬ ˜am˜"˜ p¦F"VF˜"›^˜| }˜˜s_sQ¬ ’F4¤a›©˜"dF›’ ˜pO˜aVam˜ mmp¤m4FhFm›˜| }˜˜s_sQ¬:˜s_s•– F¦a4F˜*’F¦amV˜˜s_sTT pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sGT pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sG¬ pa4F˜Fham"d˜ a’zd"©˜˜s_sQ¬ Fm=˜ dd˜ "dd’˜| ¤›"›’˜˜s_sQ¬:˜s_¢sQ am›F"4›apm’ «az˜›pmF’˜˜s_sQ¬ "dd˜F4›pamV˜˜s_–n dpVa4"d˜"VFm›˜ ’˜˜s_sG F¦a4F˜F¦Fd˜¤zF¦a’p h¤d›azdF˜p*’F¦F’˜˜s_sT–...
Page 349 All manuals and user guides at all-guides.com m=F¨ ’zda›’ ˜’zda›˜„¤F¤F’˜˜s_¢G ˜’zda›’˜˜s_sG:˜s_¢:˜s_Q:˜s_s¢¢ "=b¤m4›˜4pm›pddF=˜˜s_s¢G s˜4pmmF4›a¦a›©˜˜s_sG¢ "¤¨ada"©˜| }˜§pc˜hp=F’˜˜s_s¢ F4^ma4"d˜F¦a4F˜ Fm›F˜˜¨ *a=VamV˜˜s_sn ›FdFz^pm©˜’F¦a4F’˜’F¦F’˜˜s_G• 4pm¦F’F˜’zda›’˜˜s_s•Q:˜s_s•G Fhzp"©˜ a=VF=˜ zzF""m4F dpVam˜’zda›˜m¤h*F’˜˜s_n am›F"4›apm’ h¤d›azdF˜’zda›’ m›"Odp§˜"m=˜m›FOdp§˜˜s_s¬ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜s_sG Fham"›amV˜ ¨›Fm’apm˜ p¤z˜| } F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_s¢• am›F"4›apm’ mpm¦F4›p˜4pm›pddF=˜’zda›’ ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜s_G VFm›˜...
Page 350 All manuals and user guides at all-guides.com m=F¨ ˜am˜"˜ p¦F"VF˜"›^˜| }˜˜s_s–– am›F"4›apm’ F¦a4F˜*’F¦amV˜˜s_sQ¬ ˜pO˜aVam˜ mmp¤m4FhFm›˜| }˜˜s_s•s˜›p˜s_s•– ¤maOph˜4"dd˜=a’›a*¤›apm˜| "¤¨ada"©˜›¤mc’˜|"¤¨_›¤mc’}˜˜s_s• ¤›ph"›a4˜ "dd˜ a’›a*¤›apm˜| }˜˜s_¢– 4pm’a=F"›apm’˜˜s_s• pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sGQ =F›"adF=˜=F’4az›apm˜˜s_s•¢ ma¦F’"d˜ "dd˜ ˜| }˜˜s_sQs˜›p˜s_s–Q =a’›a*¤›apm˜˜s_s•– =hama’›FamV˜ ˜˜s_s–¢ Oph’˜˜s_s•s FOpF˜©p¤˜"=hama’›F˜ ˜˜s_s–¬ am›F"4›apm’...
Page 351 All manuals and user guides at all-guides.com m=F¨ ¦F4›p˜=aF4›p©˜m¤h*F’˜| } pa4F˜F’zpm’F˜m›FV"›apm˜|}:˜am›F"4›apm’:˜|4pm›am¤F=} VFm›˜ "dd˜"m=damV˜p¦Fa=F˜˜s_¢¬ F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_sT:˜s_sGT F=aF4›apm˜pm˜p˜ m’§F˜| }˜˜s_s¢¢ F¦a4F˜*’F¦amV˜˜s_sGT F¦a4F˜*’F¦amV˜˜s_s–:˜s_sG˜›p˜s_sn ’©’›Fh˜hF"’¤FhFm›’˜˜s_sGT ›ahF=˜"O›F˜4"dd˜§pc˜| }˜˜s_s¢ s˜4pmmF4›a¦a›©˜˜s_sG¢ ˜Fzp›’˜˜s_s¢– ›p¤4^˜›pmF˜=a"damV˜˜s_sGT ˜p¦Fa=F˜˜s_s•¢ "m’OF˜˜s_sGT pa4F˜F’zpm’F˜m›FV"›apm˜|}˜˜s_sGQ ¤maOph˜4"dd˜=a’›a*¤›apm˜| }˜˜s_sGQ ¤›"›’˜="›"˜›©zF’˜˜s_¢s¬ ˜=a’zd"©˜p¦Fa=F˜˜s_sGQ F4›p˜p¤›amV˜"*dF˜Oph˜˜¢_¢n˜›p˜¢_¬ ¦F4›p˜4pm›pddF=˜’zda›’˜˜s_sGQ ¦F4›p˜p¤›amV˜›"*dF’˜˜¢_¢n pa4F˜F’’"VamV˜©’›Fh’˜˜s_sGs pa4F˜F’’"VamV˜©’›Fh’...
Page 352 All manuals and user guides at all-guides.com m=F¨ ¤›"›’:˜am›F"4›apm’:˜|4pm›am¤F=} ¨zF›˜ VFm›˜FdF4›apmJzFOFFm4F˜^"m=damV˜=a’›a*¤_ ›apm˜| J }˜˜s_¢sT m›FV"›F=˜ aF4›p©˜˜s_¢sT §"a›˜"m’§F˜’¤zF¦a’apm˜›ahF’˜| }˜˜s_sQ ¤F¤F˜›"›¤’˜m=a4"›apm’˜˜s_¢sQ §"mamV˜›pmF’ F"’pm˜ p=F’˜˜s_¢sQ F¦a4F˜*’F¦amV˜˜s_s• F¦a4F˜*’F¦amV˜˜s_sQ¬:˜s_¢sQ §pc˜hp=F’ F¨›˜*¤››pm’˜˜s_sn– *¤››pm’˜˜s_•n ’›"›a’›a4"d˜zFap=’˜˜s_snQ ¨zF›˜ VFm›˜FdF4›apm˜| }˜˜s_GT ›F¨›˜d"*Fd’˜˜s_snQ ¤d›azdF˜ "dd˜"m=damV˜| }˜˜s_ssT ›^F’^pd=’˜˜s_snQ ¤›"›’˜OF"›¤F˜*¤››pm’˜˜s_sGn §^Fm˜amOph"›apm˜¤z="›F’˜˜s_sn• ¤›"›’˜ a’zd"©˜ ph"›˜Oph˜˜¢_s˜›p˜¢_TT "=hama’›"›apm˜4phh"m=’˜˜¢_s am’›¤4›apm’˜˜¢_s ¢Q˜="›"˜hp=¤dF’˜˜s_Qn...
Page 353 All manuals and user guides at all-guides.com...
Page 354 All manuals and user guides at all-guides.com...

Avaya DEFINITY SERIES Manual

Feature Page

Continued on Next Page

Quick Links

Related Manuals for Avaya DEFINITY SERIES

Summary of Contents for Avaya DEFINITY SERIES

Table of Contents