Sirona ORTHOPHOS SL 2D Service Manual page 114

5 Messages
5.4 List of error messages
Error code Description
E7 20 20 Sensor unit communication to
plugin interrupted.
Error code Description
E6 20 21 No sensor is connected to the
sensor unit or it is not recognized by
the sensor unit.
Error code Description
E6 20 22 Malfunction when starting the
sensor unit or connected sensors.
Error code Description
E7 20 25 Insufficient work memory on the
sensor unit available for the
exposure.
114
Actions required
E7 20 20
● Check the version compatibility of the unit
software and SIDEXIS 4, perform software
update, if necessary.
● Check network connections and topology.
"Device details"
● Call the
entries in the "DX831" area.
If the error occurs repeatedly ...
● Please contact the Sirona Customer
Service Center (CSC) to find out whether
a bug fix by means of a firmware update is
possible and perform such an update if
necessary.
Actions required
E6 20 21
● Check the set unit version or sensor
assembly via service routine S017.2.
● Check sensor wiring.
● Observe causal error messages and take
corresponding troubleshooting measures.
● Replace sensor unit.
Actions required
E6 20 22
● Check plug connections from flat panel
detector to board DX83 (X602, X601) and
the position of the DCS sensor.
● Observe causal error messages E62201,
E6 2301 or similar and take corresponding
troubleshooting measures.
● Replace sensor unit.
Actions required
E7 20 25
● Check the version compatibility of the unit
software and SIDEXIS 4, perform software
update, if necessary.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch on the unit.
4. Repeat procedure.
If the error occurs repeatedly ...
● Replace sensor unit.
Sirona Dental Systems GmbH
Service Manual ORTHOPHOS SL
see
S. [ → 45]
and observe the S. [ → 59]
see
S. [ → 278]
S. [ → 384]
S. [ → 378]
see
S. [ → 30]
S. [ → 378]
see
S. [ → 45]
S. [ → 378]
64 95 258 D3632
D3632.076.01.03.02 09.2016