Qcc Optional Features - Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
4 Programming Procedures

QCC Optional Features

Summary: DLC Operator Automatic Hold
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
QCC Optional Features
This section contains programming summaries for the following options for QCC
operator positions:
Hold Return
Automatic Hold or Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert
QCC Operator to Receive Call Types
Call Type Queue Priority Level
Message Center Operation
Automatic or Manual Extended Call Completion
Return Ring
Position Busy Backup
Voice Announce
NOTE: NOTE: NOTE:
These options are available in Hybrid/PBX mode only.
See Chapter 3, ''Common Administrative
information.
System Manager
All
Not required
Form 6a, Optional Operator Features
Disabled
Disabled, Enabled
No
No
Operator DLC Hold
Automatic Hold Disable
or
4
Automatic Hold Enable
Enter Exit
4
Procedures'', for detailed programming
Issue 1
June 1997
Page 4-254
or