Smdr Talk Time - Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
System Features
Console/Display Instructions
Specify whether the home extension number or the authorization code will be

recorded.
Account Code Format:
Select One
Home Extension Number
Auth Code
Authorization Code
Exit
Save your entry.

Press .
Enter

SMDR Talk Time

In Release 4.2 and later systems, the Talk field was added to the SMDR call
record. The talk field is designed for the MERLIN LEGEND Reporter application
that is used to capture detailed information on incoming and outgoing voice and
data calls with a special emphasis on calling groups. The talk field contains the
talk-time duration—the amount of time (59:59 maximum) that a calling group
agent spends on an incoming call including any actions that the agent takes while
handling the call.
If your system includes a MERLIN LEGEND Reporter, the Talk Time option must
be enabled. All other configurations must have the Talk Time option disabled.
Summary: SMDR Talk Time
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Additional Information
Select
Authorization Code
Enter
System Manager
All
Not required
8a, System Features
Disabled
Enabled, Disabled
No
No
Options SMDR
Enter Exit
Home Extension Number
3
3
Talk Time Enable
Exit
or
Issue 1
June 1997
Page 3-184
PC
or
or
Disable