Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 184

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
QCC Optional Features
Console Display/Instructions
Specify whether calls on hold return to the QCC queue or remain on hold when

the hold timer expires twice.
Queued Call Hold Return:
Select one
Return to Queue
Remain on Hold
Exit
Save your entry.

Select .
Enter
Return to the System Programming menu.

Select twice.
Exit
Automatic Hold or Release
Use this procedure to specify whether a call in progress (on a call button) is
automatically put on hold (Automatic Hold) or disconnected (Automatic Release)
when the operator presses another button.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Automatic Hold or Release
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Additional Information
Enter
System Manager
All
Not required
Form 6a, Optional Operator Features
Automatic Release
Auto Hold, Auto Release
No
No
Operator Queued Call
Auto Release
Select Return to Queue or
.
Remain on Hold
3
3
HoldRelease
Enter Exit
or
June 1997
Page 3-30
Auto Hold
Exit
Issue 1
PC
or