Merlin Legend Reporter; Enhanced Extension Information Report - Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
1 Programming Basics
Product Enhancements

MERLIN LEGEND Reporter

MERLIN LEGEND Reporter provides basic call accounting system reports for all
incoming calls to Auto Login or Auto Logout type calling groups. MERLIN
LEGEND Reporter assists in determining the effectiveness of calling group
agents, assessing the level of service provided to callers, and ascertaining
whether adequate incoming phone lines and agents are available to handle
peak-call load. MERLIN LEGEND Reporter is an administrable option. The default
is Off, in which case the Release 4.0 SMDR reports are available. If the option is
set to On, the following new reports are provided:
Organization Detail Report
Organization Summary and Trends Report
Selection Detail Report
Account Code Report
Traffic Report
Extension Summary Report
Data Report
Talk and Queue Time Distribution Report
Time of Day Report
ICLID Call Distribution Report
Facility Grade of Service Report
Maintenance Enhancements
Change to Permanent Error Alarm
Beginning with Release 4.2, the most recent permanent error alarm is not shown
on the System Error Log menu screen but is available as an option from that
screen. For details, refer to the Maintenance section of the technician guide,
Installation, Programming, and Maintenance.

Enhanced Extension Information Report

Beginning with Release 4.2, the Extension Information Report includes the
Extension Status (ESS) and supervisory mode of each extension.
Release 5.0 Enhancements
Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed
below.
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Issue 1
June 1997
Page 1-65
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