Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 81

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
1 Programming Basics
Product Enhancements
Screen pop can occur on incoming calls from the following sources:
Calling group distribution
ISDN PRI Routing by Dial Plan
An extension on the MERLIN LEGEND Communications System
Remote access
A transfer of a call that was answered by a voice response unit
A transfer, redirection, or conference of a call that was answered at a DLC
or at a QCC
NOTES:
1. DLCs (Direct-Line Consoles) may use CTI applications. If they do, they
2. Calls to a QCC or non-monitored DLC do not initiate screen pop at the
3. Calls transferred from Cover buttons on non-monitored DLCs do not
HotLine Feature
The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and
other types of businesses and organizations and is available in all three modes of
system operation. It allows a system manager to program a single-line telephone
extension connected to an 008 OPT, 012, or 016 module as a HotLine. When a
user lifts the handset at the HotLine extension, the telephone automatically dials
the inside extension or outside telephone number programmed as the first
Personal Speed Dial number (code #01) for the extension. The system does not
permit calls to be transferred, put on hold, or conferenced. (A user can press the
telephone's Hold button, if it has one, to put a call on local hold, but the call
cannot be redirected in any way. Switchhook flashes are ignored.)
Personal Speed Dial codes can be programmed from the extension prior to
HotLine assignment (a system programming function). Alternatively, a Personal
Speed Dial code can be programmed from the single-line telephone after HotLine
operation is assigned. However, because of security considerations, this is a
NOTE:
In the case of remote access calls, the only information that the
application can collect about the caller is the remote telephone
number.
perform the same way as other extensions. A DLC assigned to use a
CTI link application is a monitored DLC. When a DLC is used as a
regular operator console and not using a CTI link extension, it is
non-monitored .
operator position, but when an operator directs a call to an extension
using a CTI application, caller information does initiate screen pop. If
the DLC is non-monitored, screen pops can occur after the DLC
releases the call.
initiate screen pop at the destination extension.
1
Issue 1
June 1997
Page 1-67