Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 191

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
QCC Optional Features
Console Display/Instructions
Enter the QCC extension to receive the calls-in-queue alert.

In Queue Alert:
Enter QCC Operator
extension number
Backspace
Exit
Console Display/Instructions
Specify whether the operator receives the alert.

QCC Operator xxxx :
Select one
InQue Alert Enable
InQue Alert Disable
Exit
Save your entry.

Select
Enter
Next.
Return to the System Programming menu.

Select two times.
Exit
QCC Operator to Receive Call Types
Use this procedure to specify which QCC operators receive the following types of
calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
Group Coverage calls
Enter
Next
Enter
or
Additional Information
If no DSS is attached:
SP: "Entering an Extension"
If DSS is attached:
Toggle the red LED on or
off as required. Go to Step 7.
On = operator receives
calls-in-queue alert.
Flashing = operator does not
receive calls-in-queue alert.
Off = not an operator position.
Additional Information
xxxx = operator entered in Step 1
Select
InQue Alert Enable
InQue Alert Disable
Use to program the next QCC posi-
Next
tion. The next QCC operator will be dis-
played on Line 1.
3
Issue 1
June 1997
Page 3-37
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PC
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