Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 297

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
Optional Group Calling Features
Console/Display Instructions
Assign or remove the coverage group as the receiver for the calling group.

Select
Enter
.
Delete
Continue to assign the coverage group as the receiver for another

calling group or go to Step 10.
Select
Next.
Return to the System Programming menu.

Select three times.
Exit
Group Calling Overflow and Thresholds
Use this procedure to designate either another calling group or the QCC queue
(Hybrid/PBX only) to receive overflow calls. Call overflow occurs either when the
number of calls waiting in the queue for a calling group is equal to or greater than
the programmed threshold (overflow threshold) or when the time that a call has
spent in the queue exceeds the programmed timeout value (overflow threshold
time).
If the overflow threshold time is set to 0 seconds (factory setting), then overflow by
time is turned off.
Overflow coverage can be provided only by calling groups or the QCC queue
(Hybrid/PBX only), not by individual extensions.
A calling group or the QCC queue (Hybrid/PBX only) can provide overflow
coverage for more than one calling group; however, which group's calls go to an
available member in the overflow calling group is unpredictable.
The factory-set extension number for the QCC Listed Directory Number is 800.
or
Additional Information
You may continue to assign or remove additional
coverage groups as the receiver for the calling
group by repeating Steps 7 and 8.
Return to Step 7 to continue programming. The
next calling group will be displayed on Line 1.
3
Issue 1
June 1997
Page 3-143
PC