Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 192

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
QCC Optional Features
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTE: NOTE: NOTE:
If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls, and
calls to unassigned DID numbers), program the Message Center option
before you assign the operator to receive call types.
NOTES:
1. This procedure does not include use of the menu options
or
are not associated with individual QCC operators. See
Priority
2. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See
Call
3. Programming an operator position to receive DID calls to invalid
destinations does not cause the calls to ring into the QCC queue unless
you program such calls to be sent to a backup extension. See "Invalid
Destination." When no operator is assigned to receive the call types, the
call does not ring into the QCC queue, and the caller hears an error tone.
4. If a trunk assigned to ring into the QCC queue is to be assigned shared
remote access, assign that trunk remote access before performing this
procedure. See "Remote Access Trunk Assignment."
Summary: QCC Operator to Receive Call Types
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
. These two options are used to assign queue priorities and
QCC Ext
Level''.
Types''.
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
QCC operator receives the following calls:
Dial 0
Unassigned DID
Listed Directory Number
Returning
Not applicable
Yes
''Call Type Queue
''QCC Operator to Receive
3
Issue 1
June 1997
Page 3-38
Follow/Frwd