Qcc Optional Features - Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures

QCC Optional Features

QCC Optional Features
This section covers how to program the following options for QCC operator
positions:
Hold Return
Automatic Hold or Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert
QCC Operator to Receive Call Types
Call Type Queue Priority Level
Message Center Operation
Automatic or Manual Extended (Directed) Call Completion
Return Ring
Position Busy Backup
NOTE: NOTE: NOTE:
These options are available in Hybrid/PBX mode only.
Hold Return
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed either to
remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Hold Return
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
System Manager
All
Not required
Form 6a, Optional Operator Features
Calls remain on hold
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Issue 1
June 1997
Page 3-28