Return Ring - Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
QCC Optional Features
Console Display/Instructions
Select Queued Call.

System Operator:
Make a selection
Positions
Queued Call
_
Hold Timer
DLC Hold
Exit
Select Extended Completion.

Queued Call Operator:
Make a selection
Hold Rtrn
HoldRelease
Threshold
ElvatePrior
Exit
Specify automatic call extension or require the operator

to extend calls manually.
QCC Extend Completion:
Select one
Automatic Complete
Manual Complete
Exit
Save your entry.

Select .
Enter
Return to the System Programming menu.

Select two times.
Exit

Return Ring

Use this procedure to specify the number of rings before an unanswered directed
call is returned to the QCC queue or QCC Message Center position.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
NOTE: NOTE: NOTE:
If you want unanswered calls to proceed to voice mail, lengthen the return
ring setting.
>
InQue Alert
Call Types
Msg Center
ExtndComplt
Return Ring
Select
or
Enter
Additional Information
Automatic Complete
Manual Complete
3
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Issue 1
June 1997
Page 3-49
PC