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Operator's Manual
Document #: 555-640-120
Comcode: 107 713 794
Issue 1, March 1996
MERLIN LEGEND
Communications System
Releases 3.1and 4.0
Analog Multiline Telephones
User's Guide
Contents
Your Analog Multiline Telephone ........................................................................... 1
Describes the phone buttons and screens
Understanding Your Telephone .............................................................................. 2
Line Buttons, Line Button Lights, Tones, Rings
Feature Finder .............................................................................................. 3-4
Use to choose the right feature for the activity you want to perform.
Headsets ......................................................................................................... 5
Headpieces, Manual Operation, One-Touch Operation
Call Handling ................................................................................................... 6
Making & Answering Calls, Conference, Hold, Transfer
Messaging ................................................................................................... 7-8
Leaving Messages, Receiving Messages................................................................ 7
Posting Messages, Signaling & Notify ................................................................... 8
Using Features ................................................................................................. 9
Feature Button, Feature Codes
Often-Used Features .................................................................................... 10-19
Account Codes, Alarm Clock, Timer, & Calendar ..................................................... 10
Authorization Codes, Auto Answer All .................................................................. 11
Auto Dial .....................................................................................................12
Callback & Line Request, Call Waiting ................................................................. 13
Camp-On, Coverage, Direct Voice Mail ................................................................. 14
Do Not Disturb, Forward & Follow Me .................................................................. 15
Last Number Dial, Night Service, Paging ............................................................... 16
Park & Pickup, Personal Speed Dial .................................................................... 17
Pickup, Privacy, Recall ...................................................................................18
Reminders, Saved Number Dial, System Speed Dial, Voice Announce ........................... 19
Programming Buttons, Programming Settings, Special Characters .......................... 20-21
Programming Codes ...........................................................................................21
Pull-Out Card
Remove this and use it to keep track of speed dial codes, group numbers,
and other information about your phone and system.
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Table of Contents
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Summary of Contents for Lucent Technologies Merlin Legend 7102
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Page 1: Table Of Contents
Document #: 555-640-120 Comcode: 107 713 794 Issue 1, March 1996 ® MERLIN LEGEND Communications System Releases 3.1and 4.0 Analog Multiline Telephones User’s Guide Contents Your Analog Multiline Telephone ................1 Describes the phone buttons and screens Understanding Your Telephone ................2 Line Buttons, Line Button Lights, Tones, Rings Feature Finder .................... - Page 2 Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system.
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Page 3: Your Analog Multiline Telephone
Your Analog Multiline Telephone Display Timekeeping Buttons: BIS-22D* Note: Time/Timer Exit This guide covers the BIS display and non- Stop setting clock, alarm, or date. display phones, as well as the MLC-5 cordless Set alarm. Select time, day, or date. Exit Timer telephone. -
Page 4: Understanding Your Telephone
Understanding Your Telephone Line Buttons Tones- All Telephones Telephones with System Access (SA) Buttons Tone Meaning Dial tone (steady) You can make a call. NNN-XXXX Make/receive outside calls only. SA buttons give you access to inside or outside lines for making and/or receiving calls. To make an Busy (slow repeating tone) The phone you are calling is busy. -
Page 5: Feature Finder
Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 20). Calling If you want to ... -
Page 6: Covering Calls
Feature Finder Covering Calls If you want to ... Then Have a co-worker answer your calls. See Coverage, p. 14, and Line Buttons, p. 2. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others. Stop your outside calls from going to your company’s See Coverage, p. -
Page 7: Headsets
Headsets Headsets are designed for hands-free telephone use and consist of several components, depending upon whether manual or one-touch operation is used. Any of the AT&T headpieces work in either mode. For information on telephone features for headsets, see Auto Answer All, p. 11, and Voice Announce, p. 19. Note: A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button. -
Page 8: Call Handling
Call Handling -Making & Answering Calls- First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. If you have a headset, see p. 5. In this guide, instructions for using features may not include all the possible ways you can make a call. -
Page 9: Messaging
Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, p. -
Page 10: Posting Messages, Signaling & Notify
Messaging -Posting Messages- To program: See Programming Buttons & Settings, p. 20. To post messages, you must program a Posted Messages button. You can use posted messages whether or not you have a display phone. A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. -
Page 11: Using Features
Using Features There are two ways to activate a feature: • Directly, by pressing a programmed Feature button, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 20) -Feature Button- To program a line button to be used as your Feature button: 1. -
Page 12: Often-Used Features
Often-Used Features -Account Codes- To program: See Programming Buttons & Settings, p. 20. In some companies you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls. -
Page 13: Authorization Codes, Auto Answer All
Often-Used Features -Authorization Codes- To program: See Programming Buttons & Settings, p. 20. This feature is useful at companies where there are telephones in public areas that are restricted from making some calls. If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your authorization code, and make an outside call with your own calling privileges. -
Page 14: Auto Dial
Often-Used Features -Auto Dial- This feature must be programmed on a line button; it dials an inside or outside number. Use inside Auto Dial buttons to: • Dial other extensions or groups. • Page groups (see Paging, p. 16). Use outside Auto Dial buttons to: •... -
Page 15: Callback & Line Request, Call Waiting
Often-Used Features -Callback & Line Request*- To program: See Programming Buttons & Settings, p. 20. Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available. On phones with SA buttons, use Callback to reach: •... -
Page 16: Camp-On, Coverage, Direct Voice Mail
Often-Used Features Camp-On To program: See Programming Buttons & Settings, p. 20. Use this feature to hold a call at a busy extension. The call rings when the extension is available. To camp on a busy extension so the call will ring at the extension when your co-worker is available: 1. -
Page 17: Do Not Disturb, Forward & Follow Me
Often-Used Features -Do Not Disturb- Must be programmed on a button. To program: See Programming Buttons & Settings, p. 20. This feature prevents calls from ringing at your extension, although outside calls cause the green lights at line buttons to flash. If you have coverage, your calls are covered. If you have a programmed Posted Messages button (p. -
Page 18: Last Number Dial, Night Service, Paging
Often-Used Features -Last Number Dial- To program: See Programming Buttons & Settings, p. 20. This feature automatically redials the last number you called. You should program Last Number Dial on a button. To use: 1. Press the same type of line button used to place the first call (for example, ICOM or SA). 2. -
Page 19: Park & Pickup, Personal Speed Dial
Often-Used Features -Park & Pickup- To program: See Programming Buttons & Settings, p. 20. Park puts a call on a special kind of hold so that it can be answered from any phone in the system. While a call is parked, use Paging to summon the co-worker who should answer. The person picks up the call using Pickup (p. -
Page 20: Pickup, Privacy, Recall
Often-Used Features -Pickup- Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a parked call (see Park & Pickup, p. 17), a call ringing at a specific extension, or a call ringing on a specific line. -
Page 21: Reminders, Saved Number Dial, System Speed Dial, Voice Announce
Often-Used Features -Reminders- To program: See Programming Buttons & Settings, p. 20. This feature works only for nondisplay telephones. Display telephone users should use the display’s alarm clock (pp. 1 and 10). The Reminders feature allows you to set a time when your phone will ring like an alarm clock. -
Page 22: Programming Buttons & Settings
Programming Buttons & Settings If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally, see Using Features, p. 9. Keep these facts in mind when setting up your telephone: •... -
Page 23: Programming Codes
Programming Buttons & Settings Programming Codes Paging group or all 22 + group extension Account Code Entry Paging loudspeaker 9 + line number Authorization Code Entry Park Auto Answer All Personal Speed Dial # + (01–24) + 21 + Auto Dial phone number + # inside 22 + extension... - Page 24 Feature Codes Account Code 82 + code + # Messaging continued Authorization Code 80 + code + # leave message without calling 53 + extension Callback delete message Call Waiting next message pick up call waiting call return call Camp-On scroll Direct Voice Mail turn off Message light...
- Page 25 OFTEN-USED SYSTEM SPEED DIAL CODES Called Party Code Called Party Code POSTED MESSAGES Message Code Message Code DO NOT DISTURB...
- Page 26 PAGING NUMBERS Paging Group/Page All Loudspeaker Paging Line Zone: Zone: Zone: Zone: Zone: Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name PERSONAL SPEED DIAL CODES (BIS-10 & MLC-5 only) Called Party Code Called Party Code...