Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 668

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
4 Programming Procedures
QCC Optional Features
Return Ring
Use this procedure to specify the number of rings before an unanswered directed
call is returned to the QCC queue or QCC Message Center position.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
NOTE: NOTE: NOTE:
If you want unanswered calls to proceed to voice mail, lengthen the return
ring setting.
Summary: Return Ring
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Position Busy Backup
Use this procedure to designate the calling group to provide the backup position
for the QCC queue. The specified calling group will receive incoming calls when
all QCC operator positions are in position-busy mode.
Position Busy Backup is programmed for the QCC queue rather than for individual
QCC operator positions. The calling group designated as the QCC queue backup
serves as the backup for the Remote Access feature and as backup when the
QCC is being used as the system programming console.
Only one Position Busy Backup can be programmed per system.
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
4 rings
1 to 15 rings
No
No
Operator Queued Call
Dial no. of rings
Enter
Type no. of rings
4
4
Return Ring
Exit Exit
+
4
Issue 1
June 1997
Page 4-261
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