Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 662

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
4 Programming Procedures
QCC Optional Features
Hold Return
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed to either
remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Hold Return
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Automatic Hold or Release
Use this procedure to specify whether a call in progress (on a call button) is
automatically put on hold (Automatic Hold) or disconnected (Automatic Release)
when the operator presses another button.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Automatic Hold or Release
Programmable by
Mode
Idle Condition
Planning Form
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Calls remain on hold
Remain on hold, Return to QCC queue
No
No
Operator Queued Call
or
Remain on Hold
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
4
4
Hold Rtrn Return to Queue
Enter Exit Exit
or
4
4
Issue 1
June 1997
Page 4-255