Lucent Technologies MERLIN LEGEND Release 6.0 System Planning Manual
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Lucent Technologies MERLIN LEGEND Release 6.0 System Planning Manual

Lucent Technologies MERLIN LEGEND Release 6.0 System Planning Manual

Communications system
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MERLIN LEGEND
Communications System
Release 6.0
System Planning
®
555-660-112
Comcode 108136078
Issue 1
February 1998

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Summary of Contents for Lucent Technologies MERLIN LEGEND Release 6.0

  • Page 1 ® MERLIN LEGEND Communications System Release 6.0 System Planning 555-660-112 Comcode 108136078 Issue 1 February 1998...
  • Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or fa- cilities accessed through or connected to it.
  • Page 3 Support Telephone Number In the continental U.S., Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system. Consultation charges may apply.

  • Page 4: Table Of Contents

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Contents Page iv Contents Figures Tables IMPORTANT SAFETY INSTRUCTIONS xiii New Features and Enhancements Release 6.0 Enhancements Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 4.0 Enhancements xxiv Release 4.1 Enhancements xxvii...
  • Page 5 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Contents Page v Assigning Lines/Trunks 3-52 Assigning Telephone Buttons 3-54 Features Telephone and Extension Features Operator Features 4-15 Group-Assigned Features 4-23 System Features 4-38 Data Communications Terminology About Data and Video Communications Planning Overview 5-20...
  • Page 6 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Contents Page vi Other Security Hints A-16 Limited Warranty and Limitation of Liability A-20 Remote Administration and Maintenance A-21 System Forms Data Forms T1/PRI Planner DS1 Connectivity Ordering Unit Load Calculation Unit Load Rules Calculating Unit Loads...

  • Page 7: Figures

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Figures Page vii Figures Before You Begin System Configuration for Support of CTI Applications1-7 Sample Floor Plan 1-12 Control Unit Configuration Sample Control Unit Diagram Extension Numbers for 2-Digit Numbering Plan 2-33 Extension Numbers for 3-Digit Numbering Plan 2-33...
  • Page 8 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Figures Page viii Features Completed ARS Worksheet Automatic Route Selection Tables 4-60 Example 1: Form 3f, 6-Digit Table 4-63 Example 2: Form 3f, Area Code Table 4-64 Subpattern Example 4-67 Other Digits Example...
  • Page 9 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Tables Page ix Tables Before You Begin Environmental Requirements Control Unit Space Requirements Employee Communications Survey: Description of questions 1-10 Control Unit Configuration Application Ports 2-15 Modules with Touch-Tone Receivers 2-16 Touch-Tone Receivers Required by Voice Messaging Systems...
  • Page 10 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Tables Page x Data Communications Data Station Configurations 5-14 Data Forms 5-20 System Forms 5-21 Extension Jack Types 5-22 Modifications Required Line/Trunk and/or Extension Modules Adding New Trunks Adding Auxiliary Equipment Adding New Extensions Upgrading...
  • Page 11 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Tables Page xi DS1 Connectivity Ordering Guide to DS1 Connectivity Ordering Network Engineering Forms Network Forms...
  • Page 12 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Tables Page xii...

  • Page 13: Important Safety Instructions

    Use caution when installing or modifying telephone lines. ® Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.

  • Page 14: Save These Instructions

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Page xiv The MERLIN LEGEND Communications System requires a supplementary ground. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

  • Page 15: New Features And Enhancements

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 6.0 Enhancements Page xv New Features and Enhancements Release 6.0 Enhancements Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below. Private Networks In Hybrid/PBX mode systems only, MERLIN LEGEND Communications Systems ®...
  • Page 16 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 6.0 Enhancements Page xvi trunks to pools. Then he or she programs as many as 20 patterns, associates with routes, Facility Restriction Levels (FRLs), digit absorption, and digit prepending.
  • Page 17 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 6.0 Enhancements Page xvii — You can tailor use of T1 channels to support both T1-emulated tandem tie service and T1 Switched 56 service for data communications at 56 kbps per channel, allowing 2B data transfers at 112 kbps.
  • Page 18 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 6.0 Enhancements Page xviii Remote-access calls to a calling group, coverage calls directed to a calling group, calls directed to calling group through QCC Position-Busy backup, and all other outside calls are not eligible for queue control.
  • Page 19 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 6.0 Enhancements Page xix Activating Centrex Transfer via Remote Call Forwarding is just like activating regular Remote Call Forwarding and requires that Remote Call Forwarding be enabled for the extension.

  • Page 20: Merlin Legend Communications System Release 6.0 Issue

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 6.0 Enhancements Page xx...

  • Page 21: Prior Releases: Features And Enhancements

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 3.1 Enhancements Page xxi Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below. Call Restriction Checking for Star Codes Beginning with Release 3.1, a system manager can add star (*) codes to Allowed and Disallowed Lists to help prevent toll fraud.
  • Page 22 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 3.1 Enhancements Page xxii Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used). After receiving certain digits dialed by a user, the CO may provide a second dial tone, prompting the user to enter more digits.
  • Page 23 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 3.1 Enhancements Page xxiii Default Facility Restriction Level (FRL) for VMI Ports The default Automatic Route Selection (ARS) FRL for VMI ports is 0, restricting all outcalling.

  • Page 24: Release 4.0 Enhancements

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 4.0 Enhancements Page xxiv Release 4.0 Enhancements Release 4.0 includes all Release 3.1 functionality, plus the enhancements listed below. Support for Up to 200 Extensions An expanded dial plan supports up to 200 tip/ring devices. Support for National ISDN BRI Service This service (Hybrid/PBX and Key modes) provides an alternative to loop-start and ground-start lines/trunks for voice and digital data connectivity to the central...
  • Page 25 Page xxv Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
  • Page 26 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 4.0 Enhancements Page xxvi Time-Based Option for Overflow on Calling Group Release 4.0 has added a time limit for calls in queue in addition to the previous number of calls limit.

  • Page 27: Release 4.1 Enhancements

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 4.1 Enhancements Page xxvii Release 4.1 Enhancements Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below. There are no hardware changes in Release 4.1. Coverage Timers Programmed for Individual Extensions Beginning with Release 4.1, coverage timers, which control the duration of the...
  • Page 28 Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module.

  • Page 29: Release 4.2 Enhancements

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 4.2 Enhancements Page xxix Release 4.2 Enhancements Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) Release 4.2 of the system supports connectivity to MCI®...
  • Page 30 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 4.2 Enhancements Page xxx — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail...
  • Page 31 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 4.2 Enhancements Page xxxi MERLIN LEGEND Reporter MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle peak-...

  • Page 32: Release 5.0 Enhancements

    Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell® NetWare® software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations.
  • Page 33 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 5.0 Enhancements Page xxxiii Screen Pop Screen pop occurs when the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end party.
  • Page 34 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 5.0 Enhancements Page xxxiv HotLine Feature The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations and is available in all three modes of system operation.
  • Page 35 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 5.0 Enhancements Page xxxv Most Idle Hunt Type In addition to the Circular (factory setting) and Linear hunt types supported in earlier releases, a third hunt type distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group call.
  • Page 36 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Release 5.0 Enhancements Page xxxvi Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways: If the number of waiting calls is less than the value programmed for...

  • Page 37: About This Book

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Intended Audience Page xxxvii About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.

  • Page 38: Terms And Conventions Used

    “Related Documents” on page xli provides a complete list of system documentation together with ordering information. In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
  • Page 39 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Terms and Conventions Used Page xxxix trunk module line/trunk module trunk jack line/trunk jack station extension station jack extension jack analog data station modem data workstation 7500B data station ISDN terminal adapter data workstation analog voice and data station analog voice and modem data...

  • Page 40: Security Xl

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Security Page xl Product Safety Labels Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING . WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.

  • Page 41: Related Documents

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Related Documents Page xli Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these can be ordered from the Lucent Technologies Customer Information Center by calling 1 800 457-1235.

  • Page 42: How To Comment On This Book

    If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W226 Basking Ridge, NJ 07920...
  • Page 43 We’d like your opinion ... Lucent Technologies welcomes your feedback on this document. Your comments can be of great value in helping us improve our documentation. MERLIN LEGEND Communications System Release 6.0 System Planning Guide Issue 1, February 1998 555-660-112, Comcode 108136078 1.

  • Page 44: Before You Begin

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Reviewing System Components Page 1-1 Before You Begin You should perform several tasks before you begin filling out the planning forms for the system: Review the systems hardware, features, and operation as defined at the time of purchase.

  • Page 45: Confirming The Location Of The Control Unit

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Confirming the Location of the Control Unit Page 1-2 Confirming the Location of the Control Unit Before installation, a room, closet, or other area must be designated where the system control unit can be mounted on the wall.

  • Page 46: Control Unit Space Requirements

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Confirming the Location of the Control Unit Page 1-3 Do not expose the control unit to devices that generate electrical interference (such as arc welders or motors). Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar material.
  • Page 47 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Confirming the Location of the Control Unit Page 1-4 Grounding Requirements Proper grounding of the installation site is essential for correct and safe functioning of the system. Grounding protects the system against: Lightning Power surges Power crosses on outside lines/trunks...

  • Page 48: Requirements For Supporting Cti Applications

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Requirements for Supporting CTI Applications Page 1-5 Electrical Noise/Radio-Frequency Interference In most cases, electrical noise is introduced to the system through lines/trunks or telephone cables. However, electromagnetic fields near the control unit may also induce noise in the system.
  • Page 49 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Requirements for Supporting CTI Applications Page 1-6 Professional Services Preliminary Survey Preliminary Survey will be available from the SDSC Techni-Fax 1-888-297-4700 prompt 8, or from Professional Services Front End at one of the following numbers.

  • Page 50: System Configuration For Support Of Cti Applications1-7

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Requirements for Supporting CTI Applications Page 1-7 Incoming/Outgoing Calls Client Desktop Client Desktop MERLIN LEGEND Release 5.0 or later Telephony Server Telephony Server CTI Link CTI Link Public Network...

  • Page 51: Obtaining Telephone Company Information

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Obtaining Telephone Company Information Page 1-8 If the MERLIN LEGEND Communications System has only one MLX port board, you will also need System Programming and Maintenance (SPM) software, Version 5.15 to administer your CTI link.

  • Page 52: Obtaining User Information

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Obtaining User Information Page 1-9 Information the local telephone company will be able to provide includes: Detailed T1 parameters Detailed NI-1 BRI parameters The number of digits sent on DID trunks Which lines/trunks, if any, require a toll-call prefix The telephone number for each incoming line/trunk The type(s) of incoming lines/trunks (loop-start, ground-start, and so on)

  • Page 53: Employee Communications Survey: Description Of Questions

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Obtaining User Information Page 1-10 Use the information in Table 1-3 to interpret and analyze the results of the Employee Communication Survey. Numbers for items in the Required Information column correspond to question numbers on the survey.

  • Page 54: Obtaining A Floor Plan

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Obtaining a Floor Plan Page 1-11 Obtaining a Floor Plan You may want to use a floor plan to make planning more manageable and to ensure that the correct telephone equipment is assigned to each employee.

  • Page 55: Sample Floor Plan

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Before You Begin Obtaining a Floor Plan Page 1-12 HORN PRESIDENT'S OFFICE PLANT AREA VICE PRESIDENT'S PRESIDENT'S SECRETARY SECRETARY PLANT MANAGER'S OFFICE ANS. MACH. VICE PRESIDENT'S OFFICE SALES DEPARTMENT WAREHOUSE...

  • Page 56: Control Unit Configuration

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Page 2-1 Control Unit Configuration After you have completed the preplanning tasks described in Chapter 1, Before You Begin, you can plan the control unit configuration. Planning the control unit configuration consists of the following tasks: Planning Module Placement.

  • Page 57: Planning Module Placement

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Planning Module Placement Page 2-2 Planning Module Placement In addition to the processor module and power supply module, the system supports several types of line/trunk and extension modules. Deciding how to place the modules in the carriers consists of the following tasks: Calculating the systems line/trunk capacity according to module types Calculating the systems extension capacity according to module types...
  • Page 58 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Planning Module Placement Page 2-3 Capacity for Extensions Extension capacity is the number of extensions that can be connected to the control unit. In most cases, the number of physical jacks on the modules indicates capacity.
  • Page 59 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Planning Module Placement Page 2-4 Add the column and record the results at the bottom of the column (System Totals). To determine the number of extensions assigned for each module type, multiply the value in the Physical Jacks by Module Type column by the value in the Extensions Assigned column and write the results in the appropriate row in the Total Extensions Assigned column.
  • Page 60 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Planning Module Placement Page 2-5 On the Control Unit Diagram of Form 1 (page 2), record the type of module to be installed in each slot by writing the module name (for example, 008 MLX) on the slanted lines at the top of each slot.

  • Page 61: Sample Control Unit Diagram

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Planning Module Placement Page 2-6 For each line/trunk and extension jack on each module, write the type of jack (X extension; and L/T = line/trunk) and the associated logical ID, keeping in mind the following: Each 100D module is assigned 24 logical IDs, even though the module has only 1 physical trunk jack.
  • Page 62 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Recording System Operating Conditions Page 2-7 Recording System Operating Conditions This section contains instructions for recording the following system operating conditions: Programming equipment that will be used and its extension jack assignment Mode of operation Language choice...
  • Page 63 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Recording System Operating Conditions Page 2-8 NOTES: 1. In conjunction with the MLX-20L telephone and the PC, a Personal Computer Memory Card International Association (PCMCIA) card is required Release 3.0 and later of the communications system.
  • Page 64 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Recording System Operating Conditions Page 2-9 Language Selection In Release 1.1 and later versions of the system, language-specific operation is available in English, French, and Spanish. The language selection affects prompts and displays on user telephones, SPM system programming displays, SMDR records, and printed reports.
  • Page 65 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Recording System Operating Conditions Page 2-10 Automatic Maintenance Busy The factory setting for Automatic Maintenance Busy is Disable, which means that faulty lines/trunks are not automatically put in a maintenance-busy state. In Key and Behind Switch modes, Automatic Maintenance Busy usually remains disabled.
  • Page 66 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Recording System Operating Conditions Page 2-11 Backup Backup makes a copy of the customized system data on a translation memory card. A backup is made after each system upgrade, service technician visit, or major system reconfiguration.

  • Page 67: Recording System Operating Conditions

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Recording System Operating Conditions Page 2-12 Second Dial Tone Timer In some instances, after dialing a star code the CO responds with a second dial tone as a prompt to enter additional digits.

  • Page 68: Numbering The System

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-13 Numbering the System This section describes the assignment of numbers to extensions. NOTE: NOTE: NOTE: Assigning numbers to calling groups, paging groups, park zones, and remote access is described later in this book.
  • Page 69 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-14 Identifying Extension Jacks Identifying extension jacks consists of the following tasks: Determining which extension jack types are available according to the types of modules in the control unit.

  • Page 70: Application Ports

    * The system uses 12 logical IDs for an 008 OPT module, even though only 8 will have equipment attached to them. Do not use an 008 OPT module for applications (such as AUDIX Voice Power, MERLIN MAIL, MERLIN Identifier or Lucent Technologies Attendant). Be sure to leave the extra 4 ports blank on Form 2a.

  • Page 71: Modules With Touch-Tone Receivers

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-16 For example, if the first module in the control unit is an 008 MLX module that has 8 jacks, write 008 MLX in the Mod. Type column and draw a line after Logical ID 8.

  • Page 72: Touch-Tone Receivers Required By Voice Messaging Systems

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-17 NOTE: NOTE: NOTE: A VMS cannot be directly connected to the 008 OPT module. However, the TTRs supplied by the 008 OPT module can be used by the VMS. A VMS requires a certain number of TTRs, in addition to any system requirements for TTRs.

  • Page 73: System Requirements For Touch-Tone Receivers

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-18 Table 2-4. System Requirements for Touch-Tone Receivers No Account Account Codes Calls/Hour Codes Used To calculate the total number of TTRs that are required by the system, do the following: If the system has a VMS, use Table 2–3 to find the number of TTRs required by the system to support the VMS.
  • Page 74 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-19 Planning Form Instructions Mark jack assignments on Form 2a: Do one of the following: If the system uses a system programming console, proceed to Step 2.

  • Page 75: Maximum Number Of Operator Positions

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-20 Jacks for Additional Operator Positions Use these instructions only if the system has more than one operator position. Otherwise, skip to the next section, Extension Jack Pairs for Analog Telephones. The maximum number of operator positions is shown in Table 2–5.
  • Page 76 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-21 For each additional QCC: Write QCC next to the preprinted logical ID for each additional QCC position. Be sure to assign QCCs to only the first and fifth extension jacks on each digital module.
  • Page 77 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-22 Planning Form Instructions On Form 2a, mark the pairs of jacks for analog multiline telephones that have Voice Announce to Busy or voice and data: In the Log.
  • Page 78 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-23 The MFM can operate as an interface for either a Supplemental Alert Adapter or a tip/ring device. The Supplemental Alert Adapter (SAA) setting on the MFM is used when the MFM connects an external alert such as a bell or horn.
  • Page 79 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-24 If an extension port will be a CTI link, Write CTI Link in the Person, Location, or Function column, and Label column, and put a check mark in the CTI Link column.
  • Page 80 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-25 Jacks for Analog Multiline Telephones Use these instructions only if the system includes 408, 408 GS/LS or 008 modules. Otherwise, skip to the next section, Jacks for Tip/Ring Equipment and Applications.
  • Page 81 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-26 Jacks for the CTI Link Application Use these instructions only if the system has 008 MLX and 408 GS/LS-MLX modules and users will be using CTI applications and a CTI Server (PassageWay Telephony Services for NetWare).
  • Page 82 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-27 For calls that arrive on a personal line and are first answered by a DLC, transfers must be activated manually, using the telephone. (The CTI Client PC Transfer function only works with calls received on SA buttons.) In this situation the following holds true: If a DLC is an unmonitored extension, and the DLC transfers a call to a...
  • Page 83 016 module and affects all ports on that 016 module. Several optional applications, if used with the system, require basic jacks on a 012 or 016 module: MERLIN MAIL VMS, Lucent Technologies Attendant, AUDIX Voice Power-Integrated Solution II (IS II) or III (IS III), MERLIN LEGEND Mail, Intuity AUDIX, and Integrated Voice Power Automated Attendant-IS II or IS III.

  • Page 84: Application Ports

    517B13 can be used to connect single-line telephones only. They do not provide the disconnect signal required by answering machines and applications. Do not use the 008 OPT module for applications such as AUDIX Voice Power, MERLIN MAIL, or Lucent Technologies Attendant.
  • Page 85 Voice Mail column: To indicate MERLIN MAIL voice messaging system, write Mail. To indicate Lucent Technologies Attendant, write Lucent A. To indicate AUDIX Voice Power IS II or IS III, write AVP. To indicate Integrated Voice Power Automated Attendant-IS II, write IVP-AA.
  • Page 86 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-31 System Renumbering The selection of a numbering plan depends on the customers needs. Each of the systems numbering plans (2-digit, 3-digit, and Set Up Space) allows you to renumber all or selected extensions.
  • Page 87 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-32 and see the Network Reference for more information. Before the system is renumbered, the AUDIX Voice Power channel assignments should be deleted (through AUDIX Voice Power) for the extensions being renumbered.

  • Page 88: Extension Numbers For 2-Digit Numbering Plan

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-33 Operator Console (not flexible) 0 Extensions 10 19 Extensions 20 29 Extensions 30 39 Extensions 40 49 Extensions 50 59 Extensions 60 66 Extra 6843...

  • Page 89: Extension Numbers For Set Up Space Numbering Plan

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-34 Operator Console (not flexible) 0 100 199 200 299 300 399 400 499 500 599 600 699 Main Pool Extensions MFMs/Terminal 7500 7699 Calling Group...
  • Page 90 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-35 Planning Form Instructions Use Figures 2-2 through 2-4 as you record extension number information: On Form 2a and 2b, if this switch is part of a private network, check Yes under the Networked Switch heading.
  • Page 91 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Control Unit Configuration Numbering the System Page 2-36...

  • Page 92: Lines/Trunks

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Page 3-1 Lines/Trunks Planning for lines/trunks consists of the following tasks: Identifying Line/Trunk Jacks. Use the placement of modules in the control unit (see the Control Unit Diagram on Form 1) as a guide to determine in what order to connect trunks to the control unit.

  • Page 93: Identifying Line/Trunk Jacks

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-2 Identifying Line/Trunk Jacks Identifying line/trunk jacks consists of the following tasks: Determining which line/trunk jack types are available according to the types of modules in the control unit Matching incoming trunks to the jacks that support them Designating jacks for auxiliary equipment (if any)

  • Page 94: Line/Trunk Jack Types

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-3 Table 3-1. Line/Trunk Jack Types Line/Trunk Number of Module Type Jack Type Jacks Used to Connect Loop-start (LS) 4 Line/Trunk Types: Basic, Special Purpose (FX, WATS) Auxiliary Equipment: Music On Hold, Loudspeaker paging system,...
  • Page 95 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-4 2. The MERLIN LEGEND Communications System supports Centrex service with loop-start lines only. The system does not support a timed switchhook flash with ground-start trunks or ground-start emulation on DS1 facilities in any mode of operation (Hybrid/PBX, Key, or Behind Switch).
  • Page 96 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-5 3. If the option is programmed on a 2-way trunk, the system will not seize a trunk from the pool for an outgoing call when that trunk is receiving an incoming call.

  • Page 97: Codes For Line/Trunk Jacks

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-6 Table 3-2. Codes for Line/Trunk Jacks Jack Type Code Line/Trunk Type Loop-start GS/LS Ground-start/loop-start T1-GS DS1 connectivity used to emulate GS T1-LS DS1 connectivity used to emulate LS T1-Tie...
  • Page 98 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-7 This procedure also includes instructions for assigning a label to identify the line/ trunk being used. Planning Form Instructions In the Incoming Line/Trunk Type column of Form 2c, write the type of line/ trunk you plan to connect to each line/trunk jack, T1 channel or BRI channel: Main No., personal line, FX (Foreign Exchange), WATS (include band), DID, or Tie.

  • Page 99: Partially Completed System Form 2C

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-8 In the Label column, write the label for each line/trunk on the appropriate line. The labels can contain up to seven characters, including capital letters, numbers, ampersand (&), dash (-), space, colon (:), asterisk (*), and pound sign (#).
  • Page 100 Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). The Magic on Hold system, which does not require such a license, can be purchased from a Lucent Technologies representative. For Loudspeaker Paging, on the appropriate row, write the line/trunk numbers (maximum of 3) of the line/trunk jack(s) designated for the paging equipment.
  • Page 101 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Identifying Line/Trunk Jacks Page 3-10 Function Information If the system has AUDIX Voice Power/Fax Attendant System , you can use the Function column to indicate which service is available for those jacks. You can also use this column to indicate whether a jack connects a personal line and, therefore, has an owner.

  • Page 102: Selecting Line/Trunk Options

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-11 Selecting Line/Trunk Options You can select the following options for the incoming trunks connected to the system: Loop-Start Reliable Disconnect Outmode Signaling Toll-Call Prefix Dialing Requirements (Toll Type) Hold Disconnect Interval QCC Operator to Receive Calls (Hybrid/PBX mode only)
  • Page 103 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-12 Loop-Start Reliable Disconnect Disconnect signals on incoming calls on loop-start trunks are classified as one of the following: Reliable. A disconnect signal is sent to the system by the local telephone company shortly after a caller hangs up.
  • Page 104 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-13 Planning Form Instructions At the top of Form 2c, under the Loop-Start Reliable Disconnect heading, choose one of the following: If the loop-start trunks have an unreliable disconnect signal, check the No box (the factory setting).
  • Page 105 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-14 Toll Type Prefix Required Toll Type allows the system to classify calls as either local or toll, based on the number dialed by the user. Normally, people have to dial a toll-call prefix (1 or 0) before dialing the area code and telephone number for a toll call.
  • Page 106 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-15 QCC Operator to Receive Calls (Hybrid/PBX) Use these instructions only if the system has one or more QCCs. Otherwise, skip to “Remote Access.” Assigning the QCC operator to receive calls on a line/trunk determines whether incoming calls on the line/trunk ring into the QCC queue and which QCC operator position answers the calls.
  • Page 107 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-16 Since incoming calls on DID and non-automatic-in tie trunks route to specific extension numbers, you cannot assign a QCC queue priority for these types of trunks.
  • Page 108 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-17 In typical pooled systems, all the trunks are grouped in pools except those mentioned previously, single special-purpose trunks, and any basic trunks that are needed as personal lines assigned to a button on a telephone.
  • Page 109 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-18 Remote Access SecurityAlert: The Remote Access feature of your system, if you choose to use it, permits off-premises callers to access the system from a remote telephone by using an 800 number or a 7- or 10-digit telephone number.
  • Page 110 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-19 For detailed information about these options, see the Feature Reference . You may want to assign remote access to only a few trunks and increase the number later if more are needed.
  • Page 111 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-20 Under the Automatic Callback heading at the top of Form 3a, check one of the following: If you do not want remote callers to use the Automatic Callback feature, check Disable (factory setting).
  • Page 112 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-21 Remote access should not be assigned to DID trunks and tie trunks that are used for incoming customer calls. However, for all trunks to which you are assigning remote access: Transfer the information from Form 2c, System Numbering: Line/ Trunk Jacks to Form 3a:...
  • Page 113 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-22 Under the Allowed List Access and Disallowed List Access headings, check the boxes if you plan to assign these lists. NOTE: NOTE: NOTE: Instructions for filling in the ARS Restriction Level and Allowed and...
  • Page 114 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-23 DS1 Connectivity (100D Module) Use these instructions only if the system has a 100D module. Otherwise, skip to “Tie Trunks.” DS1 (Digital Signal 1) connectivity involves the transmission of digital signals in DS1 format.
  • Page 115 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-24 If DS1s are to be used for private networks, see the Network Reference before you begin this section and as you work through these instructions. Planning Form Instructions On Form 2c, System Numbering: Line/Trunk Jacks: For all trunks listed as “PRI”...
  • Page 116 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-25 service, proceed to the “Tie Trunks” section after completing these instructions. If you are planning to use T1 service as PRI trunks in a private network, check the PRI box under Type of Service on Form 3b (page 1) and proceed to the “PRI Service”...

  • Page 117: Line Compensation Settings

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-26 Under the Signaling Mode heading, for all boxes that describe T1 modules, do one of the following: To retain the factory setting of robbed-bit signaling, check Robbed- Bit Signaling (RBS).
  • Page 118 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-27 correctly functioning digital PSTN facilities. Therefore, the system deriving its clock from the tandem trunk will be assigned loop. If no digital PSTN trunks exist for either reason and PRI tandem trunks exist, the hub system for a star network configuration should provide the clock source.
  • Page 119 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-28 Under the Source subheading in each box, do one of the following: To retain the factory setting, check Loop (that is, the system uses the clock of the far-end connection).
  • Page 120 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-29 NOTES: 1. T1 Switched 56 service is supported only in Hybrid/PBX or Key mode. 2. Incoming data calls that attempt to route to busy data endpoints, unassigned Dial Plan numbers, or ports that are not equipped with data endpoints will not be connected.
  • Page 121 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-30 If Dial Plan Routing was selected, you may have to manipulate the incoming digits by absorbing, deleting, or adding digits. This is because, in many cases, the digits that are sent by the service provider may not match the administered Dial Plan.
  • Page 122 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-31 Telephone Number to Send station identification or automatic numbering information (SID-ANI) information Test Telephone Number(s) Timers and Counters Terminal Equipment Identifier (TEI) After completing the procedure for filling in the module information on Form 3b, pages 1 and 2, continue to the next section to fill in PRI options.

  • Page 123: Line Compensation Settings

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-32 Under the Type of Service heading, check PRI. (During programming, PRI must be selected here before the PRI options information is entered. When it is selected, the system restarts.) Under the Switch Type (PRI Service Only) heading, check the PRI switch type.
  • Page 124 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-33 If the system includes both 800 NI-BRI and 100D modules, clock synchro- nization planning should be completed at the same time. There is only one primary/secondary/tertiary clock for both 800 NI-BRI modules and 100D modules, with the same system programming screens used for both types.
  • Page 125 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-34 The typical setup for the primary synchronization source is Active, and other modules are set to Not Active. Under the Activation subheading in each box, do one of the following: If loop clock synchronization is taking place, check Active (factory setting).
  • Page 126 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-35 Planning Form Instructions To assign B-channels to groups, determine which channels to group together and then record each group on Form 3b (page 3), under the B-Channel Groups heading: Write the group number (1 80) under the B-Channel Group No.
  • Page 127 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-36 If the group has incoming services assigned, do one of the following: If the routing will be Dial Plan Routing (Hybrid/PBX mode only), check Dial Plan Routing.
  • Page 128 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-37 In the Pattern to Match cell, write the exact pattern to match if you have more than 1 block of incoming numbers. If you want to match any pattern, leave it blank.
  • Page 129 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-38 For all call-by-call B-channel groups, to route all outgoing calls over a call-by-call B-channel group, you must program the Call-by-Call Service Table to direct the system to properly route calls.
  • Page 130 NOTE: If the system includes DS1 connectivity, all local offerings of DS1 configurations must be reviewed by Lucent Technologies Sales and Design Support Center (SDSC) personnel to ensure compatibility. For more information, see Appendix D, “T1/PRI Review.” Also, information required by the facilities vendor is discussed in Appendix E, “DS1 Connectivity...
  • Page 131 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-40 Tie Trunks Use these instructions only if the system has tie trunks, including tie trunks emulated through a DS1 connection. Otherwise, skip to the next section, “DID Trunks (Hybrid/PBX Mode Only).”...
  • Page 132 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-41 NOTES: 1. Check the same signaling type used by the system to which you are connecting. For incoming-only or two-way tie trunks, the incoming type must be the same as the outgoing type of the remote system.
  • Page 133 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-42 NOTE: The 1C option assumes that the two systems are connected together without any provisioned facility, and without any signaling treatment equipment.
  • Page 134 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-43 Under the Disconnect Time heading, do one of the following: To keep the factory setting, check the 300 column. Use this setting for private networks.
  • Page 135 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-44 NOTES: 1. If the system will have two blocks, make a copy of Form 3d and write the block number in the Block Number space. Check with the local telephone company to determine the number of digits sent.
  • Page 136 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-45 Under the Invalid Destination heading, do one of the following. (The Invalid Destination setting applies to both blocks. You cannot specify a different setting for each block.) To indicate that calls to unassigned extension numbers go to the backup position (usually the primary operator), check Send to...
  • Page 137 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-46 Service Profile A Service Profile (SP) defines the interface on a BRI line between a CO and an ISDN terminal. It specifies the parameters and their values necessary to provide services to the terminal.
  • Page 138 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-47 The local telephone company normally provides two SPIDs and DNs for each BRI line, also called a Digital Subscriber Line (DSL), ordered. The SPID consists of a string of digits 0 through 9 not more than 20 digits in length.
  • Page 139 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-48 If configured with MLH (using either the MLHG or Series Completion feature), indicate whether the hunt pattern is linear or circular by placing a check in the appropriate column under the “Hunt Pattern”...
  • Page 140 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-49 another switch in the network is connected to correctly functioning digital PSTN facilities. Therefore, the system deriving its clock from the tandem trunk will be assigned loop.

  • Page 141: Ni-1 Bri Timers

    CAUTION: CAUTION: Since incorrect settings can hinder the operation of BRI facilities, consult with an Lucent Technologies representative or authorized dealer before making changes. The factory-set thresholds are standard settings and should rarely be changed. The timers, descriptions, factory settings, and allowable thresholds are shown in Table 3-5.

  • Page 142: Total Number Of Ttrs Required

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Selecting Line/Trunk Options Page 3-51 Compensating for Slow Dial Tone (International) If this system is being installed outside of the US , problems can arise because of slow dial tone from local telephone companies due to the limitations of their switching equipment.

  • Page 143: Assigning Lines/Trunks

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Lines/Trunks Page 3-52 Assigning Lines/Trunks This section contains instructions for assigning lines/trunks to telephones and Direct-Line Consoles. NOTE: NOTE: NOTE: To assign lines/trunks to data-only stations, follow the instructions in Chapter 5, “Data Communications.”...
  • Page 144 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Lines/Trunks Page 3-53 For any voice/voice or voice/data entries in the Person or Location column of Form 2a, indicate the type of extension jack pairs under the Extension Jack Pair heading on Forms 4b and 5a by doing one of the following: Check the Voice Announce to Busy (voice/voice) box and enter the logical ID and extension number under the Even-numbered jack...

  • Page 145: Assigning Telephone Buttons

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-54 Assigning Telephone Buttons This section contains instructions for assigning buttons to: Telephones in Hybrid/PBX mode Telephones in Key and Behind Switch mode DLCs Forms Needed Form 4b, Analog Multiline Telephone...

  • Page 146: Factory-Set Assignment, Mlx Telephones (Hybrid/Pbx Mode)

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-55 SA Orig. Only Voice Ring Figure 3-2. Factory-Set Assignment, MLX Telephones (Hybrid/PBX Mode) Although equipment such as single-line telephones, answering machines, and fax machines do not have buttons, the system treats these as multiline telephones with 34 buttons.

  • Page 147: Factory-Set Assignment, Analog Multiline Telephones (Hybrid/Pbx Mode)

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-56 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Orig Only Voice Ring Figure 3-3. Factory-Set Assignment, Analog Multiline Telephones (Hybrid/PBX Mode)
  • Page 148 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-57 Guidelines for Button Assignments Use the following guidelines for assigning buttons to telephones or to adjuncts connected to an MLX telephone. NOTE: NOTE: NOTE:...
  • Page 149 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-58 For single-line telephones, answering machines, fax machines, or any other device connected to an 012, 016, or 008 OPT module: The settings for SA buttons can be changed (see below); however, factory settings should be adequate to meet most user needs, since SA buttons can be used to make and receive both inside and outside calls.

  • Page 150: Telephones (Key And Behind Switch Modes)

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-59 If the system includes one or more DLCs, proceed to “Direct-Line Consoles” later in this section. Otherwise, proceed to Chapter 4, “Features,” to record feature assignments on these forms for each extension.

  • Page 151: Factory-Set Assignment, Mlx Telephones (Key And Behind Switch Modes)

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-60 MLX-28 MLX-20L Icom Voice Icom Ring MLX-10 or ML X-10DP Key Mode: Up to 8 personal line Behind Switch Mode: buttons are assigned One prime line button beginning with button 3.

  • Page 152: Factory-Set Assignment, Analog Multiline Telephones (Key And Behind Switch Modes)

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-61 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Icom Voice Icom Ring Figure 3-5. Factory-Set Assignment, Analog Multiline Telephones (Key and Behind Switch Modes) Although equipment such as single-line telephones, answering machines, and fax machines do not have buttons, the system treats these as multiline telephones with 34 buttons.
  • Page 153 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-62 Guidelines for Button Assignments This section contains guidelines for assigning buttons in Key or Behind Switch mode. Key Mode Use the following guidelines to assign buttons for a system in Key mode. NOTE: NOTE: NOTE:...
  • Page 154 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-63 Behind Switch Mode Use the following guidelines to assign buttons for a system in Behind Switch mode. NOTE: NOTE: NOTE: For adjuncts connected using an MFM, you should change the Button 2 assignment to ICOM Orig Only and remove the Button 3 assignment.
  • Page 155 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-64 To change the factory-set assignments: On Buttons 1 through 10, indicate the type of intercom button by circling ICOM for ICOM Voice, ICOM Ring, or ICOM Orig Only, and writing Ring, Voice, or Orig Only.

  • Page 156: Mlx Direct-Line Console

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-65 SA Icom Voice SA Icom Ring Figure 3-6. MLX Direct-Line Console DISPLAY CONSOLE WITH DSS 34 BUTTON 22 BUTTON SA Icom Voice SA Icom Ring...
  • Page 157 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Lines/Trunks Assigning Telephone Buttons Page 3-66 NOTE: NOTE: NOTE: If the system has more than 29 lines, Alarm, Night Service, and Send/Remove Message are replaced with lines 30, 31, and 32. The system assigns lines/trunks to buttons on DLCs in the order in which the lines/trunks are connected to the control unit.

  • Page 158: Features

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Page 4-1 Features The system offers many optional features. This chapter contains instructions for assigning features in the following categories: Telephone and Extension Features. Individual telephones, consoles, or adjuncts are assigned these features.

  • Page 159: Telephone And Extension Features

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-2 NOTE: NOTE: NOTE: Except for some telephone-specific features, for example, microphone operation, many of the features described in this chapter can be assigned to other equipment, such as a data terminal or fax machine.
  • Page 160 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-3 Forms Needed Form 2a, System Numbering: Extension Jacks Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital...
  • Page 161 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-4 Pool Dial-Out Code Restriction (Hybrid/PBX Only) This section contains instructions to tailor the use of dial-out access codes by restricting extensions from making calls on specific trunk pools (for example, those consisting of special-purpose lines/trunks such as WATS or FX) or to reserve trunk pools for data communications only.
  • Page 162 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-5 NOTE: NOTE: NOTE: Setting this option to Outward Restrict or Toll Restrict does not allow reliable toll restriction on telephone company lines/trunks that do not require 1 or 0 for toll calls.
  • Page 163 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-6 Microphone Operation This section contains instructions to disable the microphones on MLX telephones when they are used in areas where use of the speakerphone is disruptive. Extensions that interact with a CTI-capable program on a computer (extensions marked Computer Telephony Integrated Client PC on forms 4b or 4d) should not have their microphones disabled.
  • Page 164 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-7 When a principal user is assigned, calls received on the personal line are also sent to Individual or Group Coverage receivers unless the personal line button is set for No Ring.
  • Page 165 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-8 Fax Message-Waiting Receiver Use these instructions only when the system has fax machines connected directly to the control unit by way of an 008 OPT, 016, or 012 module or connected to an MLX telephone using a Multi-Function Module (MFM).
  • Page 166 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-9 Planning Form Instructions Use Form 6b to identify extensions permitted to perform trunk-to-trunk transfers. Under the Trunk-to-Trunk Transfer heading on Form 6b, do one of the following: To block an extension from completing a trunk-to-trunk transfer, check the No (factory setting) box.

  • Page 167: Features That Can Be Copied

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-10 Extension Copy The Extension Copy feature enables you to copy an extension’s programmed buttons (with some exceptions) to one or more extensions. The features are individually programmed on one extension to create a template that can then be copied to other extensions in the system.
  • Page 168 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-11 Table 4–1, Continued Analog and Feature Analog Only Only Data Status Direct Voice Mail Do Not Disturb Drop* Extension Status 2 (Non-operator) Extension Status 1 (Non-operator) Feature Button Forward...
  • Page 169 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-12 Table 4–1, Continued Analog and Feature Analog Only Only Pickup: Group General Extension Line Privacy Recall Reminder Service: Cancel † Saved Number Dial Selective Callback Signaling...
  • Page 170 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-13 The following are operator features that can be copied: Alarm Extension Status Off Extension Status 1 Extension Status 2 Missed Reminder Night Service Operator Park Send/Remove Message...
  • Page 171 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Telephone and Extension Features Page 4-14 Forms Needed Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC...

  • Page 172: Operator Features

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-15 Operator Features Operator features apply only to DLCs, QCCs, and any Direct Station Selectors (DSSs) connected to them. Forms Needed Form 2a, System Numbering: Extension Jacks Form 2d, System Numbering: Special Renumbers Form 5d, Queued Call Console (QCC) Form 6a, Optional Operator Features...
  • Page 173 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-16 Queued Call Console (Hybrid/PBX Mode Only) Use these instructions only if the system has one or more QCCs. Otherwise, skip to the next section, “Direct Station Selector (DSS).” This section contains instructions to set the following QCC operator features: Hold Return Automatic Hold or Release...
  • Page 174 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-17 Automatic Hold or Release This section contains instructions to specify whether a call that is in progress on a Call button is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another Call button.
  • Page 175 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-18 Elevate Priority This section contains instructions to arrange the QCC queue so that important business calls are answered first. NOTE: NOTE: NOTE: During high-volume calling periods this means that only high-priority calls are delivered to a QCC within a reasonable amount of time, and low-priority calls go unanswered.
  • Page 176 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-19 Planning Form Instructions Under the Message Center heading on Form 6a, do one of the following: To indicate that no message center operator is assigned, check the No box. To assign a message center, check the second box and write the extension of the QCC operator position in the space provided (see Form 2a or 5d).
  • Page 177 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-20 Position-Busy Backup This section contains instructions to assign another telephone to receive calls when all QCC operator consoles are in a position-busy state. Only a calling group can be assigned as a backup for a QCC operator position.
  • Page 178 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-21 Under the Call Types heading on Form 6a (page 2): In the QCC Operator to Receive Calls column, for each call type, do one of the following: If QCC operators are not to receive the call type, write None.
  • Page 179 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Operator Features Page 4-22 Page Buttons This section contains instructions for recording the range of extensions assigned to each of three Page buttons. The three Page buttons should be set to reach ranges of numbers that include the extension numbers in the extension numbering plan and reflect the number of extensions available: If one DSS is connected to an operator console, set each Page button for a...

  • Page 180: Group-Assigned Features

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-23 Group-Assigned Features The system offers the following features to facilitate the call-handling responsibilities of groups of users: Call Pickup Groups Group Paging Coverage Group Calling This section contains instructions for recording information about these features.
  • Page 181 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-24 Call Pickup Groups This section contains instructions for assigning this feature to employees who work in a common area and who do not have a support person for coverage. You can assign up to 30 call pickup groups with up to 15 telephones for each group.
  • Page 182 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-25 The system automatically reserves extension numbers 793 through 799 for paging groups. Extension 799 is the Page All group. Decide whether to keep or to reassign the factory-set extension numbers.
  • Page 183 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-26 Individual Coverage This section contains instructions to allow an arrangement in which calls from one sender are covered by one or more receivers. A receiver can provide primary Individual Coverage or secondary Individual Coverage.
  • Page 184 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-27 Group Coverage In Group Coverage, senders are organized into groups, and calls received by any member of the group are sent to a receiver. Any type of telephone (excluding QCCs) can be a member of a coverage group;...
  • Page 185 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-28 On Form 7c: Write the group number in the Group No. space. Start with number the groups sequentially. NOTE: If a group is the coverage group for AUDIX Voice Power (the factory AUDIX setting is Group No.
  • Page 186 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-29 Group Calling This section contains instructions to group the telephones of people (such as ticketing agents) who handle the same type of call. Through the Group Calling feature, all telephones in the group are assigned to a single extension number that is used by both inside and outside callers to reach the group.
  • Page 187 Incoming calls on a given line/trunk can be directed to only one calling group. If the Lucent Technologies Attendant or another VMS is being used, reserve one or more calling groups for that feature. For each calling group, make a copy of both sides of Form 7d, Group Calling.
  • Page 188 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-31 In the Extensions section of Form 7d, write the extension number of each member of the group in the Ext. No. column and the name of the person or location in the Person or Location column (see Form 2a).
  • Page 189 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-32 The order in which the system searches for available calling group members for subsequent calls can be circular , linear , or according to which agent is most idle and is called the hunt type .
  • Page 190 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-33 In Release 5.0 and later systems, the primary delay announcements function like the single announcement available in prior releases. After the delay announce- ment (the primary delay announcement in Release 5.0 and later systems), an inside caller hears a special ringback, a transferred inside caller hears regular ringback, and an outside caller (including a transferred outside caller) hears spe-...
  • Page 191 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-34 In Release 6.0 and later systems, the system manager can control the number of calls allowed into the primary calling group queue. Subsequent callers will receive a busy signal.
  • Page 192 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-35 Under the Primary Delay Announcement heading, do one of the following: If there are no announcement devices, check the No box and proceed to Step 4.
  • Page 193 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-36 Under the First Calls-in-Queue Alarm Threshold heading, do one of the following: To keep the factory setting, check the 1 Call box. To change the factory-set number of calls allowed in the queue before members are notified with a flashing LED, check the second box and write the number of calls (up to 99) in the space provided.
  • Page 194 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features Group-Assigned Features Page 4-37 Under the Overflow Threshold Time heading, do one of the following: To keep the factory setting and disable the Overflow Threshold Time, check the 0 seconds box. To change the threshold, check the second box and write the maximum number of seconds (from 1 to 900) calls wait in the queue in the space provided.

  • Page 195: System Features

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-38 System Features System features affect all users and all or most telephones. For more information on system features, see the Feature Reference . This section contains instructions for assigning the following system features: Transfer of calls Camp-On Return Time...
  • Page 196 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-39 Transfer Options This section contains instructions for setting the following Transfer feature options to allow users to transfer outside or inside calls to another telephone: Transfer Return Interval One-Touch Transfer Transfer Audible...
  • Page 197 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-40 Under the One-Touch Call Handling heading, do one of the following: To keep the factory setting, check the One-Touch Transfer box and do one of the following: —...
  • Page 198 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-41 Call Park Return Time This section contains instructions for designating the number of seconds a caller waits when a person uses the Call Park feature to put a call on hold. If the call is not picked up at the end of the programmed interval, the call returns to the person who parked the call.
  • Page 199 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-42 Decide on the configuration and assign operator positions to monitor extension status. Planning Form Instructions Under the Extension Status heading on Form 8a: Check the Assign to operator positions box and write the extension number for each operator position in the space provided (see the appropriate copy of Form 5a or 5b).
  • Page 200 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-43 If Talk Time is enabled, an asterisk (*) indicates an abandoned call. This occurs when the calling party disconnects a call being directed to an Auto Login or Auto Logout calling group before a member answers, even if the call was answered elsewhere in the system (unless the call is on a Loop Start facility that does not have reliable disconnect supervision).
  • Page 201 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-44 Inside Dial Tone This section contains instructions for specifying whether the system uses an inside dial tone that is different from or the same as outside line/trunk dial tone. The factory setting is for a different inside dial tone.
  • Page 202 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-45 Calls to Unassigned Extensions This section contains instructions for designating that calls made to unassigned extension numbers by remote access users or on DID or dial-in tie trunks are redirected to another extension number, the QCC queue, or a calling group instead of to the primary operator.
  • Page 203 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-46 Recall Timer This section contains instructions for designating the length of the switchhook flash sent when Recall is used to disconnect a call and get a new dial tone without hanging up.
  • Page 204 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-47 Allowed Lists SecurityAlert: If you assign a 0 (zero) as the first digit for any entry in an Allowed List, any toll restrictions assigned for calls to numbers that can be placed by local or toll operators are removed.
  • Page 205 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-48 Planning Form Instructions On Form 6e: Write the name of the list in the space next to the list number. Write the allowed area codes, exchanges, and/or star codes in the spaces provided (a maximum of 10 entries for each list).

  • Page 206: Disallowed List #7 Default Entries

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-49 Use a “wild card” character to indicate that you want calls to an exchange restricted in every area code. During system programming, a Pause (entered using the Hold button) indicates a wild card character;...
  • Page 207 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-50 Planning Form Instructions On Form 6f: Write the name of the list in the space next to the list number. Write the disallowed area codes, exchanges, and/or star codes in the spaces provided (a maximum of 10 entries for each list).
  • Page 208 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-51 Call Restriction Summary After the individual telephone forms have been completed, Form 6g, Call Restriction Assignments and Lists, can be used as a summary and telephone programming aid for telephone calling restrictions as designated in this chapter.
  • Page 209 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-52 A calling group can be the Night Service group for more than one operator, but only one calling group is allowed for each operator. A DID call directed to a calling group will not receive Night Service treatment.
  • Page 210 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-53 Once you specify that a password is required, the password applies to all telephones in the system when Night Service is activated at any operator position. If users need to make after-hours calls and prefer not to enter a password, you can set up an Exclusion List that exempts those people’s extensions from the password requirement.
  • Page 211 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-54 Night Service with Time Set This section contains instructions for setting the system to automatically turn Night Service on and off at the times and on the days of the week you specify. This ensures that after-hours calls are handled properly even if an operator forgets to turn on Night Service.
  • Page 212 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-55 Labeling Labeling enhances the capability of display telephones used with the system. The following types of labels appear on display telephones: Extensions and calling groups Posted Messages System Directory/System Speed Dial Labels for extensions are described in Chapter 2, “Control Unit Configuration,”...
  • Page 213 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-56 System Speed Dial This section contains instructions for designating systemwide, frequently used numbers. You can assign and store up to 130 three-digit System Speed Dial codes.
  • Page 214 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-57 Automatic Route Selection (Hybrid/PBX Only) SecurityAlert: ARS should always be used for the best security protection. This section contains instructions for using Automatic Route Selection (ARS) to allow the most cost-effective use of lines/trunks connected to the system, which can mean significant savings for the customer’s business.
  • Page 215 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-58 Keep in mind that for 10-digit toll calls, callers must dial 1 before dialing the area code, even if they don’t normally need to dial a prefix to make a toll call. Figure 4 1 provides a sample of a completed ARS worksheet.
  • Page 216 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-59 Under the Preferred Trunk Pools heading: Determine which of the toll trunk pools is used for calls to the greatest number of different area codes. Write the number of that trunk pool in the space next to For toll calls (Table 17) .

  • Page 217: Completed Ars Worksheet Automatic Route

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-60 Automatic Route Selection Worksheet* Number of exchanges in the calling area _______________ Number of Area Codes, Exchanges, Type of Dial or Network Destinations for which Trunk Pool No.
  • Page 218 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-61 This section contains instructions for using the information you recorded on the worksheet to prepare the ARS tables. The system can have as many as 20 ARS tables—16 are programmed and 4 are factory set (Dial 0, Special Number, Default Local, and Default Toll tables).
  • Page 219 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-62 Do one of the following: If this is not a 1+7 table, skip to Step 4. If this is a 1+7 table, do one of the following: —...

  • Page 220: Example 1: Form 3F, 6-Digit Table

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-63 Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code...

  • Page 221: Example 2: Form 3F, Area Code Table

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-64 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...
  • Page 222 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-65 Subpatterns For each table (1 through 16, and factory-set Tables 17 and 18), you can select two subpatterns (A and B) that specify routes to be used at different times. You can specify up to six routes for each subpattern.
  • Page 223 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-66 If extra digits at the beginning of the dialed number may be required for the system to place a call on a particular pool, enter the digits (0 through 9) in the same row as the pool number, in the column under the Other Digits heading.

  • Page 224: Subpattern Example

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-67 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...

  • Page 225: Other Digits Example

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-68 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...
  • Page 226 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-69 If the system must absorb certain leading digits dialed by users to place calls on a particular pool, enter a number in the same row as the pool number, in the Absorb column.

  • Page 227: Digit Absorption Example

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-70 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...
  • Page 228 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-71 To complete the Call Type column, enter one of the following: For voice only calls, write For data only calls, write Both For both voice and data calls, write NOTE: Pools should be labeled as Voice unless they can support digital...
  • Page 229 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Features System Features Page 4-72 If restricting extensions, network calls, and remote access users from specific routes, locate Form 6g, Call Restriction Assignments and Lists: Under the ARS Restriction Level heading on each telephone form, write the value (0 to 6) you want to assign.

  • Page 230: Data Communications

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Page 5-1 Data Communications In addition to voice communications capabilities, the system also supports data and video communications to enable users to send or receive data, or establish group or personal video conferences.
  • Page 231 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Page 5-2 NOTE: Modem/ISDN terminal adapter pools are not described in this book. For information see application note, MERLIN LEGEND Communications System Modem Pooling . Configuring MLX jacks for 2B Data (2 B-channel) connectivity.

  • Page 232: Terminology

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Terminology Page 5-3 Terminology The following terms are used in this chapter: Data Station. A hardware configuration used to send and receive data (and sometimes voice signals, depending on the equipment). The configuration includes data terminal equipment (DTE) for input and output of data, and data communications equipment (DCE) to enable the transmission of data over digital or analog telephone lines and trunks.
  • Page 233 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Terminology Page 5-4 Modem/ISDN Terminal Adapter Pool. A special type of hardware configuration that combines one or more pairs of DCEs to enable communication between modem and ISDN terminal adapter data stations. A pair consists of one modem and one ISDN terminal adapter.
  • Page 234 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-5 About Data and Video Communications This section provides a high-level overview of the system’s data and video communications capabilities, followed by more detailed information about some of the equipment and concepts introduced in this overview.
  • Page 235 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-6 Data Stations A data station is a hardware configuration used to send and receive data (and/or voice, depending on the equipment). The configuration must include two main components: data terminal equipment (DTE) for input or output of data, along with data communication equipment (DCE) to enable the transmission of data over analog or digital lines/trunks.
  • Page 236 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-7 Modem Data Stations A modem data station uses a modem as its DCE to send and receive data. The modem converts digital signals from the DTE at the originating station into analog signals so the data can be transmitted over analog telephone lines/trunks.

  • Page 237: Analog Voice And Modem Data

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-8 Analog Voice and Modem Data This type of modem data station includes an analog multiline telephone, a modem, and a DTE (a data terminal or PC) (see Figure 5–1). The modem connects to the control unit through the T/R interface of a General-Purpose Adapter (GPA).
  • Page 238 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-9 Modem Data-Only This type of modem data station includes only DTE and a modem (see Figure 5-2). The modem connects to the control unit through an analog port on a T/R module.

  • Page 239: Mlx Voice And Modem Data

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-10 MLX Voice and Modem Data This type of analog data station includes an MLX telephone in addition to the DTE and modem (see Figure 5-3).
  • Page 240 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-11 ISDN Terminal Adapter Data Stations An ISDN terminal adapter data station uses an ISDN terminal adapter as its DCE to send and receive data and connects to a digital extension jack (MLX port) on the control unit.

  • Page 241: Mlx Voice And Isdn Terminal Adapter Data

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-12 MLX Voice and ISDN Terminal Adapter Data This type of ISDN terminal adapter data station includes an MLX telephone in addition to the DTE and ISDN terminal adapter (see Figure 5-4).

  • Page 242: Isdn Terminal Adapter Data-Only

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-13 ISDN Terminal Adapter Data-Only This type of digital data station includes only the DTE and ISDN terminal adapter. The ISDN terminal adapter connects the DTE to the system through an MLX extension jack on the control unit (see Figure...
  • Page 243 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-14 Summary of Data Station Configurations Table 5-1 describes the extension jacks and equipment required for each data station configuration. Table 5-1.
  • Page 244 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-15 Other Supported Data Terminals Other data equipment that may be connected to the system include analog data terminals using modem connections, such as the following: A local host computer Group III (G3) fax machine An output-only device...
  • Page 245 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-16 Calls to the group are distributed among group members in a circular pattern. The system hunts for the first available modem or ISDN terminal adapter, starting with the one that received the last call.
  • Page 246 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-17 The MLX port must be configured as a 2B Data port in order to provide the necessary high-speed data connection needed to support video applications. The network facilities used by the endpoint connected to the MLX port may be PRI, T1 Switched 56 (both provided by the 100D module), or NI-1 BRI (provided by the 800 NI-BRI module) facilities.
  • Page 247 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-18 Group Videoconferencing A group videoconferencing system consists of a video camera, an audio unit, and a display screen (such as a television) that connect to a CODEC. The CODEC converts the analog voice and video signals into digital form for transmission, and converts the digital signals received back into analog form.

  • Page 248: About Data And Video Communications

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications About Data and Video Communications Page 5-19 Figure 5-6. Personal and Group Video Connections...

  • Page 249: Planning Overview

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Planning Overview Page 5-20 Planning Overview By using the procedures earlier in this book, you should have already reserved the following: Trunk jacks for outside lines/trunks Extension jacks for voice telephone users Extension jacks for either: —...
  • Page 250 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Planning Overview Page 5-21 Table 5-3. System Forms To Plan Form Needed Extension jack connections* 2a, System Numbering: Extension Jacks (for modem data stations all configurations) ISDN terminal adapter data stations local host computer connections LAN workstation access connections...

  • Page 251: Assigning Extension Jacks

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Extension Jacks Page 5-22 Assigning Extension Jacks Following some guidelines about digital extension jacks, this section contains procedures to plan extension jack connections for the following: Modem data-only stations ISDN terminal adapter data-only stations Local host computer data stations...
  • Page 252 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Extension Jacks Page 5-23 Guidelines for Digital Extension Jacks Although only one logical ID is assigned to each digital extension jack, the system automatically assigns two extension numbers: The first extension number shown on Form 2a is assigned to an MLX telephone connected to the extension jack.

  • Page 253: Modem Data-Only

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Extension Jacks Page 5-24 Modem Data-Only Stations A modem data-only station consists of a data terminal connected to the control unit using an internal or external modem. This station does not include a telephone.
  • Page 254 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Extension Jacks Page 5-25 Local Host Computer Data Stations A local host computer data station consists of a local host computer, a data terminal for that computer, and one or more ISDN terminal adapters and/or modems.
  • Page 255 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Extension Jacks Page 5-26 LAN Workstations A Local Area Network (LAN) consists of workstations (PCs) connected together to share resources. The system connects to the LAN through a workstation that functions as a gateway, providing ports for modem and ISDN terminal adapter connections.
  • Page 256 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Extension Jacks Page 5-27 Video Systems Video systems may connect to an MLX port on the MERLIN LEGEND system either directly through a BRI interface, or by way of a v.35 interface and an ISDN terminal adapter.

  • Page 257: Assigning Lines/Trunks To Data And Video Stations

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-28 Assigning Lines/Trunks to Data and Video Stations The following types of outside lines/trunks are used to make and receive data calls to and from data stations outside of the system: Loop-Start (LS).
  • Page 258 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-29 Ground-start/loop-start lines/trunks connect to ground-start/loop-start jacks on the following types of modules in the control unit: —...
  • Page 259 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-30 A DS1 facility provides either T1 (including T1 Switched 56 for digital data/ video calls) or PRI access: —...
  • Page 260 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-31 In Release 4.2 and later systems, these local exchange carrier services are also available: — DMS Private —...
  • Page 261 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-32 Forms Needed Data Form 1a, Modem Data Stations Data Form 1b, Data Stations Form 4e, MFM Adjunct: MLX Telephone Form 5c, MFM Adjunct: DLC Planning Form Instructions You should have already filled out preliminary information on Forms 4e and 5c...
  • Page 262 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-33 Assigning Line Buttons in Hybrid/PBX Mode The line buttons you can assign to data stations are as follows: System Access Ring.
  • Page 263 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-34 The following line button assignments are factory set for Hybrid/PBX mode and are prerecorded on the Button Diagram on Data Forms 1a and 1b: One System Access Originate Only (SA Orig Only) button and two System Access Ring (SA Ring) buttons are assigned to all data equipment connected to an 012, 016, or 008 OPT module.
  • Page 264 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-35 Planning Form Instructions Record your decisions for each data station on the Hybrid/PBX Mode Button Diagram of Data Form 1a or 1b. If you want to assign personal lines to the data station, write Personal Line and the telephone number (from Form 2c) of the outside line on the appropriate button.
  • Page 265 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-36 NOTE: NOTE: NOTE: PRI and NI-1 BRI facilities are also used for analog data and voice calls and can be assigned to telephones to allow the voice user to make and receive voice calls using these types of facilities.

  • Page 266: Assigning Features To Data Stations

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Features to Data Stations Page 5-37 Assigning Features to Data Stations Many of the features used for voice calls (as described earlier in this guide) can also be assigned to data stations.
  • Page 267 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Features to Data Stations Page 5-38 Last Number Dialed. This feature automatically places a call to the last number dialed from that data station. Dialing sequence must include dial-out code for outside calls.
  • Page 268 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Features to Data Stations Page 5-39 Pool Dial-Out Code (Hybrid/PBX Only) Use these instructions only if the system is operating in Hybrid/PBX mode. The factory setting is for all extensions, including data stations, to be restricted from using all dial-out access codes.
  • Page 269 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Features to Data Stations Page 5-40 Forced Account Code Entry The Forced Account Code Entry feature is used for billing or for tracking data calls by requiring data extension users to enter account codes (1 to 16 digits) for outside calls.
  • Page 270 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Assigning Features to Data Stations Page 5-41 Planning Form Instructions Using Form 3f, Automatic Route Selection Tables and Form 3g, Automatic Route Selection Default and Special Numbers Table, review the values assigned to the routes.

  • Page 271: Creating Data Hunt Groups

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Creating Data Hunt Groups Page 5-42 Creating Data Hunt Groups Use these instructions if the system has a group of modems or ISDN terminal adapters. DHGs are data calling groups that provide uniform call distribution among a group of modems or a group of ISDN terminal adapters (such as the Ascend Pipeline 25 or 50).
  • Page 272 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Creating Data Hunt Groups Page 5-43 Forms Needed Form 2a, System Numbering: Extension Jacks Form 2c, System Numbering: Line/Trunk Jacks If the system has trunk pools, Hybrid/PBX mode only, Form 2c, System Numbering: Line/Trunk Jacks If the system includes voice calling groups, Form 7d, Group Calling If you plan to renumber the factory-set extensions, Form 2d, System...

  • Page 273: Digital Data/Video Stations

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Digital Data/Video Stations Page 5-44 Digital Data/Video Stations Use these instructions if the system has digital data/video endpoints. Digital data/video endpoints provide access to voice, as well as high speed digital data and video services over PRI, NI-1 BRI, or T1 Switched 56 facilities.
  • Page 274 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Digital Data/Video Stations Page 5-45 In the Digital Facilities space, enter the method used to access incoming and outgoing facilities. In the Digital Facilities In space, enter one of the following for incoming data/video calls: If DFTs are used to receive data/video calls, enter the line/ trunk number for each DFT.

  • Page 275: Data Communications

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Communications Digital Data/Video Stations Page 5-46...

  • Page 276: Modifications

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Page 6-1 Modifications This chapter contains instructions for adding trunks, auxiliary equipment, or more telephones to an existing system. It includes the following: The actions that you must take to add to the system The interrelated options or features that you should consider The forms that must be revised or completed To modify the system, perform the following tasks:...

  • Page 277: Preparation

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Preparation Page 6-2 Preparation To prepare for modifying the system: Collect the package of completed planning forms. Although you may need to revise only one or two forms, you should have all completed forms available for reference.

  • Page 278: Required Line/Trunk And/Or Extension Modules

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Adding to the System Page 6-3 Table 6-1. Required Line/Trunk and/or Extension Modules Module 100D EM 400 DID 800 LS-ID 008 MLX 012 016 408 LS trunks GS trunks Tie trunks DID trunks...
  • Page 279 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Adding to the System Page 6-4 On Form 1 (page 2), System Planning, review the completed Control Unit Diagram and determine whether the module type needed is present. Do one of the following: If the module is not in the control unit, skip to Step 4.
  • Page 280 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Adding to the System Page 6-5 Do one of the following: NOTE: Placing additional modules in the control unit requires a recalculation of unit loads. For instructions, see Appendix F and the Equipment and Operations Reference.

  • Page 281: Adding New Trunks

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Adding to the System Page 6-6 Table 6-2. Adding New Trunks If Adding Complete these Forms Loop-start or All columns of Form 2c, System Numbering: Line/Trunk Jacks ground-start trunks DS1 trunks All Columns of Form 2c, System Numbering: Line/Trunk Jacks and...

  • Page 282: Adding New Extensions

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Adding to the System Page 6-7 Table 6-4. Adding New Extensions If Adding Complete New Extensions All columns of Form 2a, System Numbering: Extension Jacks Copy of appropriate telephone/operator Forms 4a through 4f, and 5a through 5d Consider revisions to: Group Assigned Features (Forms 7a through 7d)
  • Page 283 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Modifications Adding to the System Page 6-8...

  • Page 284: Upgrading

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Upgrading Page 7-1 Upgrading WARNING: The following procedures are to be used by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product;...

  • Page 285: Upgrading To Release 6.0

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Upgrading Upgrading to Release 6.0 Page 7-2 Upgrading to Release 6.0 This section contains an overview of upgrading from Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, 4.0, 4.1, 4.2, and 5.0 to Release 6.0. Upgrade Overview To upgrade, you must back up and convert system programming information and restore system programming information.

  • Page 286: Programming Compatibility

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Upgrading Upgrading to Release 6.0 Page 7-3 Table 7-1. Programming Compatibility Program Restore on Version Backup from 1.0 2.0/2.1 3.0 4.1/4.2 5.0 1.13 1.16 2.09 2.16 yes* 3.18 yes* yes*...
  • Page 287 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Upgrading Upgrading to Release 6.0 Page 7-4 Table 7–1. Continued Program Restore on Version Backup from 2.0/2.1 4.1/4.2 2.16 3.18 yes* yes* 4.15 yes* yes* yes* 4.25 yes* yes* yes*...

  • Page 288: Release 6.0 Forms

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Upgrading Release 6.0 Forms Page 7-5 Release 6.0 Forms Changes were made to the planning forms for Release 6.0 to reflect enhancements made for Release 6.0. Table 7–2 compares the planning forms for each major release. Table 7-2.
  • Page 289 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Upgrading Release 6.0 Forms Page 7-6 Table 7–2, Continued 4.0/5.0 6.0 6.0 Form Title Optional Operator Features Optional Extension Features Principal User of Personal Line Message-Waiting Receivers Allowed Lists Disallowed Lists Call Restriction Assignments and Lists...

  • Page 290: A Customer Support Information

    Customer Support Information Support Telephone Number In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies representative.

  • Page 291: Canadian Department Of Communications (Doc) Interference Information

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Canadian Department of Communications (DOC) Interference Information Page A-2 Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
  • Page 292 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information FCC Notification and Repair Information Page A-3  If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA- 65646-PF-E.

  • Page 293: Installation And Operational Procedures

    FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888.

  • Page 294: Doc Notification And Repair Information

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information DOC Notification and Repair Information Page A-5 This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: —...

  • Page 295: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-6 Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected.
  • Page 296 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à...
  • Page 297 PF: AS5USA-65646-PF-E REN: 1.5A MADE IN U.S.A. Use only Lucent Technologies manufactured MERLIN LEGEND circuit modules, carrier assemblies, and power units, as specified in WARNING: If equipment is used for the Installation Manual, in this product. There are no user out–of–building...

  • Page 298: Security Of Your System: Preventing Toll Fraud

    Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that...

  • Page 299: Toll Fraud Prevention

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Toll Fraud Prevention Page A-10 To minimize the risk of unauthorized access to your communications system: Use a nonpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
  • Page 300 (line/trunk) or a network operator. This is referred to as social engineering. Hackers may pose as telephone company employees and employees of Lucent Technologies or your authorized dealer. Hackers will go through a company’s trash to find directories, dialing instructions, and other information that will enable them to break into the system.
  • Page 301 System Planning 555-660-112 February 1998 Customer Support Information Toll Fraud Prevention Page A-12 Any time a call appears to be suspicious, call the Lucent Technologies GBCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for ® ® System 25, PARTNER and MERLIN systems).
  • Page 302 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.
  • Page 303 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Toll Fraud Prevention Page A-14 Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems Two areas of toll fraud risk associated with the Automated Attendant feature of voice messaging systems are the following: Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access.
  • Page 304 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Toll Fraud Prevention Page A-15 NOTE: In most cases these will be loop-start lines/trunks without reliable disconnect. The local telephone company will need to be involved to change the facilities used for RCF to ground start lines/trunks.

  • Page 305: Other Security Hints

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Other Security Hints Page A-16 The maximum length should be used for each barrier code, and should be changed periodically. Barrier codes, like passwords, should consist of a random, hard-to-guess sequence of digits.
  • Page 306 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Other Security Hints Page A-17 Never distribute the office telephone directory to anyone outside the company; be careful when discarding it (shred the directory). Never accept collect telephone calls.
  • Page 307 Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...
  • Page 308 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Other Security Hints Page A-19 Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your...

  • Page 309: Limitation Of Liability

    Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.

  • Page 310: Remote Administration

    Except as provided below, Lucent Technologies and its affiliates and suppliers shall not be liable for any incidental, special, reliance, consequential, or indirect loss or damage incurred in connection with the equipment.
  • Page 311 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Customer Support Information Remote Administration and Maintenance Page A-22 To reduce the risk of unauthorized access through Remote Administration and Maintenance, please observe the following procedures: The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password.

  • Page 312: System Forms

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 System Forms Page B-1 System Forms This appendix contains one copy of each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table B 1.

  • Page 313: System Forms

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 System Forms Page B-2 Table B–1, Continued Used for Planning Form No. Form Title Incoming Trunks: DID Automatic Route Selection Worksheet Automatic Route Selection Tables Automatic Route Selection Default and Special Numbers Tables LS-ID Delay Incoming Trunks: BRI Options...

  • Page 314: Data Forms

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Forms Page C-1 Data Forms This appendix contains one copy of each data form. The forms are listed in Table C 1. You should make copies of these forms and use the copies, keeping the originals for future use.
  • Page 315 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Data Forms Page C-2...

  • Page 316: T1/Pri Planner

    T1/PRI Planner To ensure compatibility with the system, all local offerings of DS1 configurations must be reviewed by Lucent Technologies Sales and Design Support Center (SDSC) personnel. This review begins when SDSC receives the “T1/PRI Planner” form. This appendix contains instructions for completing the planner, including a blank form.
  • Page 317 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-2 For more information on the particular services see the Feature Reference . Form Needed T1/PRI Planner Planning Form Instructions On page 1, fill in the customer name, telephone number, and address. NOTE: Reference Number is filled in by SDSC.
  • Page 318 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-3 On page 2, complete one box for each 100D module by transferring the options information for each module from the corresponding box on Form 3b (page 1): Service Ordered or Planned (Type of Service) Frame Format...
  • Page 319 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-4 Describe the clock synchronization sources according to the key at the lower left of the map. Draw a circle and line from the clock source to the appropriate 100D module.

  • Page 320: Sample Ds1 Planning Map

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-5 DS1 Planning Map CONTROL UNIT Clock 100D 100D 100D MODULE 1 MODULE 2 MODULE 3 SLOT:____ SLOT:____ SLOT:____ Approximate Approximate Approximate 100 ft 160 ft Distance_____ Distance_____...
  • Page 321 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-6 The NTSC group’s preauthorization review is based, in part, on information you provide to them. Specifically, you must send them the following: A copy of the planner A completed “Non-Complex Configuration”...
  • Page 322 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-7 In the Channel Service Unit section: Check the box that describes the channel service unit used. If you are not using the model listed, check the second box and write in the manufacturer information that describes the unit.
  • Page 323 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 T1/PRI Planner Page D-8...
  • Page 324 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 DS1 Connectivity Ordering Page E-1 DS1 Connectivity Ordering After the contract is signed, the sales representative or authorized dealer contacts the DS1 connectivity vendor to discuss the T1/PRI service order. The vendor needs information about the communications system as well as customer identification.
  • Page 325 Standard CSU jacks and test point provided Audible Ringing Source Digital PBX Channel Service Testing Service AT&T If a CSU other than those listed above is used, Lucent Technologies will not accept the responsibility for its installation, connection, or testing. Echo Control Device not used...
  • Page 326 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Page F-1 Unit Load Calculation A unit load is a measure of power (1.9 watts) used to determine the electrical load that the following components have on each carrier’s power supply: Telephones and Adjuncts.

  • Page 327: Unit Load Rules

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Rules Page F-2 Unit Load Rules A general rule to follow is that if you can distribute the DID modules and telephone modules equally across the carriers, you will prevent unnecessary drain on any one carrier.

  • Page 328: Unit Load Worksheet

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Worksheet Page F-3 Unit Load Worksheet Number of modules in carrier (excluding power supply and processor):__________________ If fewer than 5, no further calculation is required. If 5 or 6, continue to Step 2.
  • Page 329 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Worksheet Page F-4 Calculate the estimated unit loads. Unit Module Load = Total 12.0 008 MLX 13.25 008 OPT 12.8 100D 400 EM 400 GS/LS/TTR 12.0 408 GS/LS...
  • Page 330 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Worksheet Page F-5 Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified Network Access Lines* NI-1 BRI GS/LS Telephones MLX-5 MLX-5D MLX-10 MLX-10D...
  • Page 331 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Worksheet Page F-6 Try to exchange modules between carriers to reduce the unit loads to 54 (if a 391A1 or 391A2 power supply is installed) or 75 (if a 391A3 power supply is installed).
  • Page 332 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Worksheet Page F-7 Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified Network Access Lines* NI-1 BRI GS/LS Telephones MLX-10 MLX-10D MLX-10DP MLX-28D...
  • Page 333 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Unit Load Calculation Unit Load Worksheet Page F-8 Try to exchange modules between carriers to reduce the unit loads for slots 5 and 6 through 27. (Remember that the 100D, 800 NI-BRI, 400, 400 GS/LS, 800, and 800 GS/LS modules have unit loads of 0.0.) Repeat Steps 1 through 8 to recalculate unit loads for each new configuration.
  • Page 334 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Review Page G-1 NI-1 BRI Review This appendix contains instructions for completing the NI-1 BRI Planner Form. If you have questions while completing the form prior to the sale, contact the AT&T Sales and Design Support Center (SDSC) engineers.
  • Page 335 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Review Page G-2 To properly order and administer NI-1 BRI service, it may be necessary to contact the local service provider to determine what services are available and the type of switching equipment used.
  • Page 336 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Review Page G-3 Contact the local service provider and determine what type of CO switch serves your area (such as, AT&T 5ESS, Northern Telecom DMS-100, or Siemens SSC EWSD).
  • Page 337 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Review Page G-4 For the Siemens SSD EWSD switch, each MLH group must be assigned as either voice or data; alternate voice/data is not supported as mixing the two types in one group could create call interference.
  • Page 338 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Review Page G-5 Specify the total number of BRI lines under the Number of BRI Lines Ordered heading. If CPN/BN is available with the BRI lines ordered, check the CPN/BN box under the Additional Features heading.
  • Page 339 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Review Page G-6...
  • Page 340 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Page H-1 NI-1 BRI Provisioning This appendix provides detailed information concerning the features and translations that make up the ISDN Ordering Code (IOC) standardized capability package “S”, as well as the Multi-Line Hunt (MLH) feature.
  • Page 341 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-2 AT&T 5ESS Switch Translations For the AT&T 5ESS switch, Capability Package “S” includes alternate voice/ circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections.
  • Page 342 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-3 Fields that must be populated on Screens 4, 5, and 6: CKT TN < enter TN > CKT LCC <...
  • Page 343 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-4 DN2 Translations (Note: DSL information was built with DN1) Fields that must be populated on Screens 1, 2, 3 and 4: DSL TN <C plus second Telephone number >...
  • Page 344 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-5 Series Completion Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on one main DSL and three DNs forming a linear series completion group.
  • Page 345 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-6 5ESS SWITCH LABNSC1 SCREEN 3 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID 0122287000 29. MAXB CHL1 30.
  • Page 346 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-7 5ESS SWITCH LABNSC1 SCREEN 6 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL) ROW FEATURE A P C R FEATURE A P C R FEATURE A P C R...
  • Page 347 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-8 5ESS SWITCH LABNSC1 SCREEN 9 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF) FEATURE FWD TO DN TIMEOUT BSRING...
  • Page 348 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-9 5ESS SWITCH LABNSC1 SCREEN 12 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB1) >245. PPB1 TN _______ 254. RATE _____ 264.
  • Page 349 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-10 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228701SERVICES AND FEATURES SCREENS (*)4.
  • Page 350 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-11 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228701 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
  • Page 351 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-12 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146.
  • Page 352 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-13 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228703SERVICES AND FEATURES SCREENS (*)4.
  • Page 353 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-14 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228703 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
  • Page 354 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-15 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146.
  • Page 355 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-16 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228704SERVICES AND FEATURES SCREENS (*)4.
  • Page 356 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-17 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228704 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
  • Page 357 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning AT&T 5ESS Switch Translations Page H-18 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146.
  • Page 358 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-19 Northern Telecom DMS-100 Switch Translations For the Northern Telecom DMS-100 switch, Capability Package “S” includes alternate voice/circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections.
  • Page 359 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-20 Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> < enter DN > <ISDNKSET>...
  • Page 360 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-21 <$> EKTS <N> SPIDSFX option SPID_SUFFIX < enter spid suffix value > option VERSION <FUNCTIONAL> ISSUE <2> Associate new DN with LTID using the NEW command: SONUMBER <<cr>...
  • Page 361 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-22 Multi-Line Hunt Group Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular hunt group.
  • Page 362 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-23 QLT PSATS 141 LTID: PSATS 141 SNPA: 201 DIRECTORY NUMBER: 2257141 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N...
  • Page 363 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-24 QLT PSATS 142 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257142 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 364 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-25 LTID: PSATS SNPA: 201 DIRECTORY NUNBER:2257143 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
  • Page 365 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-26 LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257144 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 366 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-27 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257145 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
  • Page 367 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-28 LTID: PSATS 146 SNPA: 201 DIRECTORY NUMBER:2257146 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 368 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Page H-29 LEN: HOST 01 1 10 02 ISG: 0 DCH: 1 ISG BRA Channel: 21 CARCODE: BX27AA PADGRP: NPDGP PM NODE NUMBER : PM TERMINAL NUMBER: LTID...
  • Page 369 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-30 Siemens SSC EWSD Switch Translations For the Siemens SSC EWSD switch, Capability Package “S” includes alternate voice/circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections.
  • Page 370 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-31 DISPSUB:DN=6855917; NPA = 215 DN = 6855917 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3...
  • Page 371 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-32 DISPSUB:DN=6855919; NPA = 215 DN = 6855919 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3...
  • Page 372 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-33 Series Completion Feature Translations The information listed below provides the translation for either voice or data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular series completion group.
  • Page 373 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-34 CONTINUATION TEXT 0001 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:08 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6851189.
  • Page 374 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-35 CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:15 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851189.
  • Page 375 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-36 CONTINUATION TEXT 0005 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:22 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851289.
  • Page 376 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-37 CONTINUATION TEXT 0007 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:29 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATAMASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01.
  • Page 377 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-38 CONTINUATION TEXT 0010 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:38 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01.
  • Page 378 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-39 CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:44 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6852199.
  • Page 379 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-40 CONTINUATION TEXT 0014 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:51 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852199.
  • Page 380 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-41 CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:58 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852299.
  • Page 381 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-42 CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:05 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00.
  • Page 382 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-43 CONTINUATION TEXT 0021 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:13 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00.
  • Page 383 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-44 CONTINUATION TEXT 0023 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:20 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6853119.
  • Page 384 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-45 CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:27 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853119.
  • Page 385 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-46 CONTINUATION TEXT 0027 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:34 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853219.
  • Page 386 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-47 CONTINUATION TEXT 0029 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:40 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04.
  • Page 387 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page H-48 CONTINUATION TEXT 0032 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:49 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04.
  • Page 388 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Network Engineering Forms Page I-1 Network Engineering Forms This appendix contains one copy of each of the network planning forms used by the Network Engineering Group to plan and configure a MERLIN LEGEND Release 6.0 (or later) private network.
  • Page 389 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Network Engineering Forms Page I-2...
  • Page 390 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-1 Glossary Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Numerics Digital information carried by two B-channels for better 2B data performance and quality;...
  • Page 391 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-2 (alternate mark inversion) Line coding format in which a binary one is represented by a positive or negative pulse, a binary zero is represented by no line signal, and subsequent binary ones must alternate in polarity;...
  • Page 392 February 1998 Glossary Page GL-3 Automated IS II/III , MERLIN LEGEND MAIL , and Lucent Technologies Attendant application that automatically answers incoming Attendant calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
  • Page 393 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-4 B8ZS (bipolar 8 zero substitution) Line-coding format that encodes a string of eight zeros in a unique binary sequence to detect bipolar violations. backup Procedure for saving a copy of system programming onto a floppy disk or memory card .
  • Page 394 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-5 (binary digit) One unit of information in binary notation; it can have one of two values, zero or one. bit rate Speed at which bits are transmitted, usually expressed in bps .
  • Page 395 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-6 Call Management See CMS . System (Call Accounting System) DOS- or UNIX System-based application that monitors and manages telecommunications costs. (Call Accounting Terminal) Standalone unit with a built-in microprocessor and data buffer that provides simple call accounting at a low cost.
  • Page 396 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-7 clock When digital signals are transmitted over a synchronization communications link, the receiving end must be synchronized with the transmitting end to receive the digital signals without errors using clock synchronization.
  • Page 397 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-8 control unit Processor module , power supply module , other modules , carriers , and housing of the system. console Telephone and adjuncts (if any) at operator or system programmer extension.
  • Page 398 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-9 data See DCE . communications equipment data module A type of ISDN terminal adapter that acts as the DCE at a data workstation that communicates over high-speed digital facilities.
  • Page 399 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-10 Dialed Number See DNIS . Identification Service dial-out code Digit (usually a ) or digits dialed by telephone users to get an outside line. dial plan Numbering scheme for system extensions, lines, and trunks.
  • Page 400 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-11 display buttons Buttons on an MLX display telephone used to access the telephone’s display. (Direct-Line Console) Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, transfer calls, make outside calls for users with outward calling restrictions, set up conference calls, and monitor system operation.
  • Page 401 (193 bits) in a 24-frame extended superframe. (Electronic Switching System) Class of central office ( CO ) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
  • Page 402 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-13 facility Equipment (often a line / trunk ) constituting a telecommunications path between the system and the telephone company central office ( CO ). Facility Restriction See FRL .
  • Page 403 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-14 frequency See ring generator . generator (Facility Restriction Level) C alling restriction type that restricts calls to certain specified ARS and UDP routes. (Foreign exchange) Central office ( CO ) other than the one that is providing local access to the public telephone network.
  • Page 404 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-15 Home screen Display normally shown on an MLX display telephone; shows time, date, and call information, and shows when some features are in use. host Telephone company or other switch providing features and services to the system users, usually when the system is...
  • Page 405 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-16 Intuity Voice response application that automatically answers and CONVERSANT routes calls and executes telephone transactions. I/O device (input/output device) Equipment that can be attached to a computer internally or externally for managing a computer system’s input and output of information.
  • Page 406 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-17 (local area network) Arrangement of interconnected personal computers or terminals, sometimes accessing a host computer, sometimes sharing resources such as files and printers. (Listed Directory Number) (light-emitting diode) Semiconductor device that produces light when voltage is applied;...
  • Page 407 Attendant incoming calls with a recorded announcement; directs calls in response to touch tones. Magic on Hold A Lucent Technologies Music On Hold enhancement that promotes a company’s products or services. Mbps (megabits per second) The AT&T tariffed digital WATS offering for outward calling.
  • Page 408 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-19 modem Device that converts digital data signals to analog signals for transmission over a telephone line, and analog signals received on a telephone line to digital signals. modem data A type of data station that includes a modem as its DCE.
  • Page 409 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-20 network Configuration of communications devices and software connected for information interchange. network interface Hardware, software, or both that links two systems in an interconnected group of systems, for example, between the local telephone company and a PBX.
  • Page 410 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-21 out-of-band Signaling that uses the same path as voice-frequency signaling transmission and in which the signaling is outside the band used for voice frequencies. parity The addition of a bit to a bit string so that the total number of ones is odd or even, used to detect and correct...
  • Page 411 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-22 power supply Device that directs electricity to modules and telephones on module the system. One power supply module is needed for each carrier, and an auxiliary power unit is added if needed. (Primary Rate Interface) Standard interface that specifies the protocol used between two or more communications systems.
  • Page 412 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-23 (Queued Call Console) MLX-20L telephone used by a system operator in Hybrid/PBX mode only. Used to answer outside calls (directed to a system operator position) and inside calls, direct inside and outside calls to an extension or an outside telephone number, serve as a message center, make outside calls for users with outward calling...
  • Page 413 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-24 (Supplemental Alert Adapter) Device that permits alerting equipment to be connected to an analog multiline telephone jack so that people working in noisy or remote areas of a building can be alerted to incoming calls.
  • Page 414 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-25 star configuration A private network arrangement where either three or more communications systems are connected with one system acting as the hub system . See also series configuration . station See extension .
  • Page 415 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-26 Type of digital transmission facility that in North America transmits at the DS1 rate of 1.544 Mbps. T1-emulated data A T1 tie trunk programmed for S56DATA for use by data calls at speeds up to 56 kbps.
  • Page 416 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-27 trunk Telecommunications path between the communications system and the telephone company central office ( CO ) or another switch. Often used synonymously with line . trunk jack See line/trunk jack .
  • Page 417 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-28 (uninterruptible power supply) Device that connects to the system to provide 117 VAC to the equipment when the commercial power source fails. (alternating-current voltage) (direct-current voltage) (voice messaging interface) An enhanced tip/ring port.
  • Page 418 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-29 WATS (Wide Area Telecommunications Service) Service that allows calls to certain areas for a flat-rate charge based on expected usage. wink-start tie trunk Tie trunk on which the originating end transmits an off-hook signal and waits for the remote end to send back a signal (a wink) that it is ready for transmission.
  • Page 419 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Glossary Page GL-30...
  • Page 420 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-1 Index Numerics 008 MLX module 008 module 008 OPT module AUDIX Voice Power 2-28 2-29 extension capacity MERLIN MAIL voice messaging system 2-28 2-29 016 module ringing frequency 2-28...
  • Page 421 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-2 Applications AUDIX Voice Power/Fax Attendant 2-28 Integrated Solution II (IS II) 2-30 Integrated Solution III (IS III) 2-30 jacks 2-28 Lucent Attendant 2-29 MERLIN MAIL voice messaging system 2-29 planning for 2-12...
  • Page 422 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-3 BRI line options Service Profile Identifier (SPID) planning form instructions 3-47 BRI line options planning 3-45 clock synchronization planning considerations 3-48 Service Profile Identifier (SPID) planning considerations 3-46 timers...
  • Page 423 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-4 Clock synchronization 800 NI-BRI and 100D module interaction 3-48 NI-1 BRI service 3-48 planning considerations 3-48 Primary Rate Interface (PRI) 3-33 T1 service 3-27 Computer Telephony Integration (CTI) link 2-26 Consoles, system...
  • Page 424 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-5 Delay Announcement Units Connected to analog multiline telephones 2-25 connected to tip/ring jacks 2-28 MLX telephone adjunct 2-22 TTRs required 2-17 2-18 Delay option 3-51 Delay Ring interval 4-27...
  • Page 425 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-6 Disconnect signal 3-12 Disconnect time 3-43 3-45 DMS FX services DMS INWATS services DMS OUTWATS services DMS Private Network services DMS Tie Trunk services DMS-100 Local services 3-35 DMS-100 services...
  • Page 426 Group Coverage 4-27 Group ID 4-25 Group name 4-25 Group number 4-24 Group paging 4-24 Group Videoconferencing 5-18 Helpline, Lucent Technologies, see Appendix A Hold disconnect interval 3-14 return 4-16 timer 4-15 HotLine Hunt type 4-32 Hybrid/PBX mode Automatic Maintenance Busy...
  • Page 427 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-8 Integrated Solution II (IS II) 2-30 Integrated Solution III (IS III) 2-30 Integrated Voice Power Automated Attendant 2-30 Intuity GL-16 INWATS ISDN Terminal Adapter Jacks additional operator positions 2-20...
  • Page 428 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-9 Lines/trunks adding to the system assigning 3-52 AUDIX Voice Power 3-10 capacity connecting components with Direct Inward Dial (DID) 3-43 DS1 connectivity 3-23 hold disconnect interval 3-14 identifying jacks incoming types...
  • Page 429 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-10 Message center 4-18 Message-waiting receiver 4-32 Microphone operation MLX telephones and Delay Announcement Units 2-22 as programming equipment (MLX-20L telephone) assigning trunks 3-52 button assignments in Hybrid/PBX mode 3-59 button assignments in Key and Behind Switch mode 3-59...
  • Page 430 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-11 Numbering line/trunk jacks Numbering plans 2-31 Numbering the system 2-13 One-Touch Call Handling 4-40 Operation modes Operator features 4-15 Operator hold timer 4-15 4-20 Operator positions 2-20 Outmode signaling...
  • Page 431 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-12 Primary Rate Interface (PRI) B-channel groups 3-34 Call-by-Call Service Selection 3-38 clock synchronization 3-33 Dial Plan Routing 3-34 framing format 3-32 incoming services 3-34 line appearance routing 3-34 line coding...
  • Page 432 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-13 Release 3.1 Release 4.0 xxiv Release 4.1 xxvii 3-23 Release 4.2 xxix 3-23 Release 5.0 xxxii Release 6.0 Remote Access barrier codes 3-18 dial-in tie trunks 3-18 Direct Inward Dial (DID) trunks 3-18...
  • Page 433 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-14 Speed Dial marked system 4-56 marked system and star codes 2-12 4-56 system 4-56 Speed dial marked system and star codes 2-12 Station Message Detail Recording (SMDR) language 2-10 options...
  • Page 434 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-15 T1 service channel service unit (CSU) 3-28 clock synchronization 3-27 common services digital data transmission 3-24 DS1 connectivity framing format 3-25 line coding 3-25 line compensation 3-26 overview...

  • Page 435: Unit Load Rules F

    MERLIN LEGEND Communications System Release 6.0 Issue 1 System Planning 555-660-112 February 1998 Index Page IN-16 Tip/ring (T/R) equipment assigning trunks 3-52 Delay Announcement Units 2-28 features jacks 2-28 MLX telephones 2-24 optional features Toll abuse 3-43 Toll fraud prevention, see Appendix A Toll type 3-14 Touch-tone receivers (TTRs)

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