Qcc Operator To Receive Calls (Hybrid/Pbx); Qcc Queue Priority Level - Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual

MERLIN LEGEND Communications System Release 5.0
System Planning 555-650-112
3 Lines/Trunks
Selecting Line/Trunk Options

QCC Operator to Receive Calls (Hybrid/PBX)

Use these instructions only if the system has one or more QCCs. Otherwise, skip
to "Remote Access."
Assigning the QCC operator to receive calls on a line/trunk determines whether
incoming calls on the line/trunk ring into the QCC queue and which QCC operator
position answers the calls. This applies to Hybrid/PBX mode only.
NOTE: NOTE: NOTE:
If an operator presses the programmed Backup On (or Position Busy)
button on the console, any incoming calls are directed to other operator
positions (regardless of whether they normally receive such calls) or to the
programmed backup extension number. For more information, see
"Position-Busy Backup" in the
section of
Planning Form Instructions
For each ground-start, loop-start, and automatic-in tie line/trunk on Form 2c, write
one of the following in the QCC Operator to Receive Calls column:
If you do not want the calls received on the line/trunk to ring into the QCC
queue, write No (factory setting).
If you want all QCC operators to receive incoming calls on a line/trunk,
write All
If you want to specify one or more QCC operators to receive incoming calls
on a line/trunk, write any combination of the extension numbers for up to
four operator positions.
If you wrote All or specified extension numbers in this procedure, then proceed to
the next section,''QCC Queue Priority
section, ''Pools (Hybrid/PBX Mode

QCC Queue Priority Level

The QCC queue priority determines the order in which calls on each line/trunk are
sent to QCC operator positions. You set the priority for each individual line/trunk.
Considerations to be used in deciding the priority level are discussed in the
description of Queued Call Console in the Feature Reference .
Since incoming calls on DID and non-automatic-in tie trunks route to specific
extension numbers, you cannot assign a QCC queue priority for these types of
trunks.
Chapter 4.
.
3
''Queued Call Console (Hybrid/PBX Only)''
Level''. Otherwise, skip to the following
Only)''.
3
Issue 1
June 1997
Page 3-14