Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 197

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
QCC Optional Features
Call Type Queue Priority Level
Use this procedure to assign a priority value (1 to 7) that determines the order in
which calls programmed to ring into the QCC queue are sent to QCC system
operator positions. A value of 1 is the highest priority. The QCC queue priority
level is assigned for the following types of calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from extending,
camped-on, held calls, and operator parked calls)
Group Coverage calls
Calls signed in (Follow) or forwarded to the system operator
Calls to a system operator extension number
This procedure does not include programming the QCC queue priority level for
individual lines or trunks to ring into the queue. See "QCC Queue Priority Level."
Summary: Call Type Queue Priority Level
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
4
1 to 7
No
No
Operator Queued Call
type Drop
Priority
level
Enter Exit
Select call type
priority level
3
3
Select call
Call Types
Dial priority
Exit Exit Exit
Issue 1
June 1997
Page 3-43
+ Type