Avaya Communication Manager Administrator's Manual page 600

Phone Reference
Internet Protocol (IP) Softphones
Telecommuter mode
The telecommuter mode enables remote workers to use Communication Manager features from a remote
location, such as while telecommuting from a home office. The telecommuter configuration uses two
connections to Avaya Communication Manager:
•
a connection to the PC over the IP network
•
a connection to the telephone over the public-switched telephone network (PSTN)
The PC user places and takes calls with the IP Softphone interface and uses the telephone handset to
speak and listen.
You can also use a variation of the telecommuter for call center agents: Avaya IP Agent. This mode uses
the Avaya IP Agent interface instead of the IP Softphone interface to emulate a remote CallMaster phone.
Stand-alone H.323
The stand-alone H.323 mode enables travelers to use some Avaya Communication Manager features
from a remote location. This mode uses a PC running an H.323 v2-compliant audio application, such as
Microsoft NetMeeting. The H.323 mode controls the call signaling and the voice path. However, since it
does not use the IP Softphone interface, this configuration is capable of operating only as an analog or
single-line telephone making one call at a time without any additional assigned features. You can provide
stand-alone H.323 users only features that can they can activate with dial access codes.
Control of IP Telephone
This mode allows you to make and receive calls under the control of the IP Softphone - just like in the
Telecommuter or Road Warrior mode. The big difference is that you have a true, feature-rich digital
phone under your control. In the Road Warrior mode, there is no phone. In the Telecommuter mode, the
phone you are using (whether analog, digital, or IP telephone) is used only to carry audio and not for any
features. In this mode (if you have an IP telephone), you get the best of both worlds. The terminals that
are supported for this registration mode are shown in
Terminal/Station,
Control of DCP Telephone
This feature provides a registration endpoint configuration that will allow an IP softphone and a
non-softphone telephone to be in service on the same extension at the same time. In this new
configuration, the call control is done by both the softphone and the telephone endpoint. The audio is
done by the telephone endpoint.
600
on page 601.
Administrator's Guide for Avaya Communication Manager
Table 10, Supported Terminals for Control of
November 2003