Avaya Communication Manager Administrator's Manual page 130

Managing Phones Features
Telephone feature Buttons
Table 4: Telephone feature buttons 16 of 16
Button name
vu-display
(format: __
ID: __)
whisp-act
whisp-anbk
whisp-off
work-code
130
Button
label Description
VuStats # VuStats Display: allows the agent to specify a
display format for the statistics. If you assign a
different VuStats display format to each
button, the agent can use the buttons to access
different statistics. You can assign this button
only to display phones.
format: specify the number of the format you
want the button to display
ID (optional): specify a split number, trunk
group number, agent extension, or VDN
extension
Whisper Page Whisper Page Activation: allows a user to
Activation make and receive whisper pages. A whisper
page is an announcement sent to another
extension who is active on a call where only
the person on the extension hears the
announcement; any other parties on the call
cannot hear the announcement.
The user must have a class of restriction
(COR) that allows intraswitch calling to use
whisper paging.
Answerback Whisper Page Answerback: allows a user who
received a whisper page to respond to the user
who sent the page.
Whisper Page Deactivate Whisper Paging: blocks other users
Off from sending whisper pages to this phone.
Work Code Call Work Code: allows an ACD agent after
pressing "work-code" to send up to 16 digits
(using the dial pad) to CMS.
Administrator's Guide for Avaya Communication Manager
Maximum
limited to the
number of
feature
buttons on
the phone
1 per station
1 per station
1 per station
1 per station
16 of 16
November 2003