Collecting Billing Information; Collecting Information About Calls - Avaya Communication Manager Administrator's Manual

17

Collecting Billing Information

Collecting Information About Calls

Call Detail Recording (CDR)
specified trunk groups. If you use intraswitch CDR, you can also collect information about calls between
designated extensions on Avaya Communication Manager. Communication Manager sends this
information to a printer or to some other CDR output device that collects call records and that may also
provide reports.
You can have a call accounting system directly connected to your server or media server running
Communication Manager. If you are recording call details from several servers, Communication
Manager may send the records to a collection device for storage. A system called a poller may then take
these records and send them to the call accounting system. The call accounting system sorts them, and
produces reports that you can use to compute call costs, allocate charges, analyze calling patterns, detect
unauthorized calls, and keep track of unnecessary calls.
Before you start
The call accounting system that you use may be sold by Avaya, or it may come from a different vendor.
You need to know how your call accounting system is set up, what type of call accounting system or call
detail recording unit you are using, and how it is connected to the server running Communication
Manager. You also need to know the format of record that your call accounting system requires.
Instructions
In this example, we are going to establish call detail recording for all calls that come in on trunk group 1
(our CO trunk). We are going to set up CDR so that any call that is handled by an attendant produces a
separate record for the attendant part of the call.
1
Type change trunk-group 1 and press
The Trunk Group
Administrator's Guide for Avaya Communication Manager
November 2003
collects detailed information about all incoming and outgoing calls on
ENTER
screen appears.
Collecting Billing Information
Collecting Information About Calls
.
503