Setting Up Telecommuting; Configuring Avaya Communication Manager For Telecommuting - Avaya Communication Manager Administrator's Manual

10

Setting Up Telecommuting

Configuring Avaya Communication
Manager for Telecommuting
Telecommuting emphasizes the ability to perform telephony activities while remote from Avaya
Communication Manager. It is a combination of four features which permit you to remotely perform
changes to your station's Coverage and Call Forwarding.
NOTE:
If you are operating in a Distributed Communications System (DCS) environment, you
need to assign a different telecommuting-access extension to each media server and tell
your users which extension they should use. A user can set up call coverage from any of
the DCS nodes, but needs to dial the telecommuting-access extension of the node on
which their station is defined before using the feature access code.
You can also set up telecommuting with an IP (internet protocol) phone. See
Softphone
•
Coverage of Calls Redirected Off Net (CCRON) allows you to redirect calls off your network
onto the public network and bring back unanswered calls for further coverage.
NOTE:
If a call covers or forwards off-net and an answering machine answers the call, or it is
directed to a cellular phone and a cellular announcement is heard, the server views this call
as an answered call. Communication Manager does not bring the call back to the server for
further routing.
•
The Extended User Administration of Redirected Calls feature allows you to change the direction
of calls to your station. This activates the capability to have two coverage-path options. These two
path options can be specified on the station screen; however, unless the
field is set to y on the
•
The Personal Station Access feature gives you an extension number, a Merge feature access code,
and a personalized security code, and tells you which office phone you can use. This allows you
to take your phone, as long as the phones are the same type, anywhere on the same server running
Communication Manager.
•
The Answer Supervision feature provides supervision of a call directed out of the server either by
coverage or forwarding and determines whether Communication Manager should bring the call
control back to its server.
Administrator's Guide for Avaya Communication Manager
November 2003

Configuring Avaya Communication Manager for Telecommuting

on page 96 for more information.
Class of Restriction screen, the second path option cannot be populated.
Setting Up Telecommuting
Adding an IP
Can Change Coverage
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