Avaya Communication Manager Administrator's Manual page 206

Handling Incoming Calls
Managing Vectors and VDNs
4
Type the new vector step.
We will type announcement 4005 (Please wait...).
5
Press
ENTER
Tip:
When you insert a new vector step, the system automatically renumbers the rest of the
vector steps and all references to the vector steps. Communication Manager inserts a "*"
when the numbering needs more attention.
Deleting a step
To delete vector step 5 from vector 20:
1
Type change vector 20 and press
The Call Vector
2
Press
EDIT
3
Type d followed by a space and the number of the step you want to delete.
In our example, type d 5.
Tip:
You can delete a range of vector steps. For example, to delete steps 2 through 5, type d
2-5 and press
4
Press
ENTER
Tip:
When you delete a vector step, the system automatically renumbers the rest of the vector
steps and all references to the vector steps. An "*" is inserted when the numbering needs
more attention.
Handling TTY calls with vectors
Unlike fax machines and computer modems, a Tele-typwriter device (TTY) has no handshake tone and
no carrier tone. A TTY is silent when not transmitting. This is why systems cannot identify TTY callers
automatically. However, the absence of these special tones also means that voice and TTY tones can be
intermixed in pre-recorded announcements. The ability to provide a hybrid voice-and-TTY
announcement, when combined with the auto-attendant vectoring capability, can permit a single phone
number to accommodate both voice and TTY callers.
The sample vector that follows allows TTY callers to access a TTY agent. It begins with a step that plays
a TTY announcement combined with a voice announcement. The announcement tells the TTY caller to
enter a digit that will direct them to a TTY support person. The vector then processes the digit entered to
connect the TTY caller to the TTY split (or hunt group). For more information on recording TTY
announcements, see Chapter 13, "Managing Announcements."
In the following example, split 47 (hunt group 47) has already been established and consists of
TTY-enabled agents.
206
to save your changes.
ENTER
screen appears.
.
.
ENTER
to save your changes.
Administrator's Guide for Avaya Communication Manager
.
November 2003