Avaya Communication Manager Administrator's Manual page 203

For after hours treatment, write this vector (steps 1, 6, and 7):
Number:
Basic? y
Prompting? y
01 goto step 7 if time-of-day is all 17:00 to all 8:00
02 queue-to main split 47 pri 1
03 announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 stop
07 disconnect after announcement 4002 ("We're sorry, our office is closed...")
08 ____________
09 ____________
10 ____________
11 ____________
If the goto command in step 5 fails, Communication Manager goes to the next step. The stop in step 6
prevents callers from incorrectly hearing the "office is closed" announcement in step 7. Stop keeps the
call in the state it was in before the command failed. In this case, if step 5 fails, the call remains in step 4
and the caller continues to hear music.
CAUTION:
Add a stop vector step only after calls are routed to a queue. If a stop vector is executed for
a call not in queue, the call drops.
Allowing callers to leave a message
Write a vector that allows callers to leave messages. This type of vector uses a hunt group called a
messaging split. For our example, we send after-hours calls to the voice mailbox at extension 2000 and
use messaging split 99.
Once the vector routes a call to the mailbox, the caller hears a greeting (that was recorded with the voice
mail for mailbox 2000) that tells them they can leave a message.
Administrator's Guide for Avaya Communication Manager
November 2003
CALL VECTOR
1 Name: main number
EAS? n G3V4 Enhanced? n
LAI? n G3V4 Adv Route? n
Handling Incoming Calls
Managing Vectors and VDNs
calls ______ Multimedia? n
ANI/II-Digits? n
CINFO? n
Lock? n
ASAI Routing? n
BSR? n
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