Coverage Answer Group - Avaya Communication Manager Administrator's Manual

Coverage Answer Group

This screen establishes Call Coverage Answer Groups.
An answer group contains up to eight members who act as a coverage point for another user. For
example, if several secretaries are responsible for answering a department's redirected calls, all the
secretaries could be assigned to an answer group. The answer group is assigned a group number, and that
group number appears in the department's coverage path. All phones in an answer group ring (alert)
simultaneously. Any member of the group can answer the call.
Each coverage answer group is identified by a number from 1 through the maximum number allowed by
your system configuration (see Hardware Guide for Avaya Communication Manager). The members of
the group are identified by their extension number. Any phone, including those administered without
hardware (X-ported (but not attendants) can be assigned to a coverage answer group. Note that members
whose extensions are X-ported will not be alerted).
Field descriptions for page 1
Figure 147: Coverage Answer Group
change coverage answer-group 3
GROUP MEMBER ASSIGNMENTS
Ext
1: ________ ___________________________ 5: ________ __________________________
2: ________ ___________________________ 6: ________ __________________________
3: ________ ___________________________ 7: ________ __________________________
4: ________ ___________________________ 8: ________ __________________________
Ext
Enter the extension number (may not be a Vector Directory Number extension) for each member of this
coverage answer group.
Valid entries
An assigned extension for a station.
Administrator's Guide for Avaya Communication Manager
November 2003
COVERAGE ANSWER GROUP
Group Number: 3___
Group Name: COVERAGE_GROUP_
Name (first 26 characters) Ext Name (first 26 characters)
Usage
Screen Reference
Coverage Answer Group
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