Avaya Communication Manager Administrator's Manual page 133

Fixing problems
Problem Possible causes
•
A user cannot
access a dial list.
•
•
•
•
A user complains
that using an
abbreviated dial
•
list dials the
wrong number.
Administrator's Guide for Avaya Communication Manager
November 2003
The specific list may not be
assigned to the user's phone.
If the user attempted to use a
feature access code to access
the list, they may have dialed
the incorrect feature access
code.
If the user attempted to press
a feature button, they may
have pressed the incorrect
feature button.
If the user attempted to press
the correct feature button,
the button may not be set up
correctly.
The user could be using the
wrong dial code.
The dial code could be
defined incorrectly.
Managing Phones Features
Adding Abbreviated Dialing Lists
Solutions
1
Type display station nnnn and press
, where nnnn
ENTER
extension.
2
Review the current settings of the
List1, List2, and List 3 fields to
determine if the list the user wants to
access is assigned to their phone.
1
Type display feature-access-codes
and press .
ENTER
2
Verify that the user is dialing the
appropriate feature access code.
1
Type display station nnnn and press
, where nnnn
ENTER
extension.
2
Review the current feature button
assignments to determine if the user
was pressing the assigned button.
1
Type display station nnnn and press
, where nnnn
ENTER
extension.
2
Review the current feature button
assignments to see if the list number
and dial code are correct.
1
Ask the user what number they dialed
or button they pressed to determine
which list and dial code they
attempted to call.
2
Access the dialing list and verify that
the number stored for the specific dial
code corresponds to the number the
user wanted to dial. (For example to
access a group list, type display
abbreviated-dialing group x and
press , where
ENTER
number.)
3
If the user dialed the wrong code,
give them the correct code.
4
If the dial code is wrong, press
and use the appropriate
CANCEL
change command to re-access the
abbreviated dialing list. Correct the
number and press
ENTER
is the user's
is the user's
is the user's
is a group list
x
.
133