Avaya Communication Manager Administrator's Manual page 204

Handling Incoming Calls
Managing Vectors and VDNs
To let callers leave messages, write this vector (step 7):
Number:
Basic? y
Prompting? y
01 goto step 7 if time-of-day is all 17:00 to all 8:00
02 queue-to main split 47 pri 1
03 announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 stop
07 messaging split 99 for extension 2000
08 ____________
09 ____________
10 ____________
11 ____________
Redirecting calls during an emergency or holiday
You can provide a quick way for a supervisor or agent to redirect calls during an emergency or holiday.
Use a special mailbox where you can easily change announcements. This vector is also an alternative to
making sure all agents log out before leaving their phones.
In our example, no agents are normally logged in to split 10. We'll use split 10 for an emergency. We
preset buttons on our agents' phones so people with these phones can log in at the touch of a button.
To quickly redirect calls:
1
Create a special mailbox with the appropriate announcement such as "We are unable to answer
your call at this time" or "Today is a holiday, please call back tomorrow."
In our example, we recorded the mailbox greeting for extension 2001.
2
Insert the following bold steps (steps 1, 10, and 11).
See Inserting a step
Number:
Basic? y
Prompting? y
01 goto step 10 if staff agents split 10 > 0
02 goto step 8 if time-of-day is all 17:00 to all 8:00
03 queue-to main split 47 pri 1
04 announcement 4001 (All agents are busy, please wait...)
05 wait-time 60 secs hearing music
06 goto step 2 if unconditionally
07 stop
08 messaging split 99 for extension 2000
09 stop
10 messaging split 99 for extension 2001
11 stop
204
CALL VECTOR
1 Name: main number
EAS? n G3V4 Enhanced? n
LAI? n G3V4 Adv Route? n
on page 205 for more information.
CALL VECTOR
1 Name: main number
EAS? n G3V4 Enhanced? n
LAI? n G3V4 Adv Route? n
Administrator's Guide for Avaya Communication Manager
calls ______ Multimedia? n
ANI/II-Digits? n
CINFO? n
calls ______ Multimedia? n
ANI/II-Digits? n
CINFO? n
Lock? n
ASAI Routing? n
BSR? n
Lock? n
ASAI Routing? n
BSR? n
November 2003