Avaya Communication Manager Administrator's Manual page 180

Handling Incoming Calls
Setting up Night Service
Setting up night station service
You can use night station service if you want to direct incoming trunks calls, DID-LDN (direct inward
dialing-listed directory number) calls, or internal calls to the attendant (dialed 'O' calls) to a night service
destination.
Let us say your attendant, who answers extension (LDN) 8100, usually goes home at 6:00 p.m. When
customers call extension 8100 after hours, you would like them to hear an announcement that asks them
to try their call again in the morning.
To set up night station service, you need to record the announcement (in our example, it is recorded at
announcement extension 1234). See
up the announcement.
Tip:
All trunk groups that are routed through the attendant direct to this night service
destination provided they already do not have a night service destination and, on the
Console Parameters screen, the
Setting up trunk answer from any station
Instructions
To set up night station service:
1
Type change listed-directory-numbers and press
The Listed Directory Numbers
1: 8100
2:
3:
4:
5:
6:
7:
8:
9:
10:
2
Enter 1234 in the
The destination can be an extension, a recorded announcement extension, a vector directory
number, or a hunt group extension.
3
Press
ENTER
180
Recording Announcements
screen appears.
LISTED DIRECTORY NUMBERS
Ext Name
attendant 8100
field.
Night Destination
to save your changes.
Administrator's Guide for Avaya Communication Manager
on page 376 for information on setting
DID-LDN Only to DID-LDN Night Ext
on page 181.
.
ENTER
TN
Night Destination: 1234
field is n. See
November 2003