Avaya Communication Manager Administrator's Manual page 717

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Return Call — A call returned to the attendant after it times out. If the attendant is now busy, the
call redirects to the attendant group.
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Serial Call — A call from the Attendant Serial Call feature when an outside trunk call (designated
as a serial call by an attendant) is extended to and completed at a telephone, and then the
telephone user goes on-hook. If the attendant who extended the call is busy, the call redirects to
the attendant group.
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Individual Attendant Access — A call from a telephone user, incoming trunk call, or a system
feature to the Individual Attendant Access (IAA) extension of a specific attendant. If the attendant
is busy, the call queues until the attendant is available.
•
Interposition — A call from one attendant to the Individual Attendant Access (IAA) extension of
another attendant
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VIP Wakeup Reminder Call — A VIP Wakeup reminder call.
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Miscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels?
If you use call-type ordering, calls to the attendant are first grouped by the queue priority level, then by
call type, and, finally, in the order received.
Valid entries
y
n
The call types, in descending order of priority, are:
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Type 1 call: outgoing public-network calls receive answer supervision when the Answer
Supervision Timer of the trunk group expires, even if the trunk is actually still ringing. Also,
incoming calls when answered by the attendant.
•
Type 2 call: incoming external public-network calls before they receive answer supervision or
before the Answer Supervision Timer of the trunk group expires
•
Type 3 call: all other calls (internal calls, conference calls, and tie-trunk calls of any type)
Note that external public-network calls have priority over all other calls including conference calls. And,
answered public-network calls have priority over those calls not yet answered.
Administrator's Guide for Avaya Communication Manager
November 2003
Usage
Enter y if you want to present calls by call type. You can assign a
type-disp button on the Attendant Console
attendant can review the call type for the active call.
Enter n if you wish the calls to be queued in chronological order by
queue priority level.
Screen Reference
Console Parameters
screen so that the
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