Avaya Communication Manager Administrator's Manual page 397

Figure 44: Events report screen (display events)
display events
Event Event
Type Description
2028 Annc file has bad format
2027 Annc not found on board
5
Look at the 2027 entry in the
•
The
•
The
three digits).
NOTE:
This denial event only appears once in the Denial Events Log.
Troubleshooting poor sound quality
If you played an announcement files back in another environment and it sounded great, but when you
play it back in an Avaya Communication Manager environment the sound quality is poor, ensure that the
file formats are compatible. A good announcement file format must be:
•
8Kbps sample rate
•
8-bit resolution (bits per sample)
•
A-law or Mu-law companding format
•
Mono (channels = 1)
You must also have the same companding mode administered on page 1 of the Location Parameters
screen ( change location-parameters
The system records a software denial event in the Denial Events Log each time it plays an announcement
with a bad file format. Refer back to the
the Event Type
•
The
Event Description
•
The
Event Data 1
digits).
Administrator's Guide for Avaya Communication Manager
November 2003
EVENTS REPORT
Event
Data 1
8C0009
8C0007
Event Type
field explains that the announcement is not on the circuit pack.
Event Description
field contains the announcement number (hexadecimal in the lower
Event Data 1
).
Events report screen (display events)
field:
field explains that the announcement has a bad file format.
field contains the announcement number (hexadecimal in the lower three
Managing Announcements
Troubleshooting VAL Announcements
Event First
Data 2 Occur
0 05/14/11:55 05/14/12:04
0 05/14/12:09 05/14/12:09
field.
Page 1 of 1
Last Evnt
Occur Cnt
2
1
and find the 2028 entry in
397