Avaya Communication Manager Administrator's Manual page 145

302D Console
The 302D console provides the following enhancements to the 302C console:
•
Modular handset/headset connection
The console accepts a standard RJ11, 4-pin modular handset or headset. This connection replaces
the quarter-inch, dual-prong handset/headset connection.
•
Activate/deactivate push-button
You can use the push-button on the left side of the console to activate or deactivate the console. A
message appears on the console identifying that the button must be pressed to activate the
console.
•
Two-wire DCP compatibility
The console is compatible with two-wire
packs.
•
Headset volume control
The console can now control the volume of an attached headset.
•
Noise expander option
The console has circuitry to help reduce background noise during pauses in speech from the
console end of a conversation. This option is normally enabled.
•
Support for Eurofont or Katakana character set
The console can show the Eurofont or Katakana character set. Administration of these character
sets must be coordinated with the characters sent from Avaya Communication Manager.
Avaya PC consoles
The Avaya PC Console is a Microsoft Windows-based call handling application for Avaya
Communication Manager attendants. It provides an ideal way to increase your productivity and to better
serve your customers.
PC Console offers all the call handling capabilities of the hardware-based Avaya 302 attendant console
with a DXS module, plus several enhanced features and capabilities. The enhanced features provide you
with the ability to see up to six calls at once, and to handle all calls more efficiently.
PC Console also provides a powerful directory feature. You are able to perform searches, display user
information, including a photo. You are able to place a call immediately from the directory.
And, because PC Console resides on a Windows-based PC, you are able to use other software
applications at the same time. If a call comes in while you are in another application, you are able to
handle it immediately.
For more information about the Avaya PC Console, contact your Avaya account team or representative.
SoftConsole IP Attendant
The SoftConsole is a Windows-based application that can replace the 302B hard console. The
SoftConsole is similar to PC Console, but it performs call answering and routing through a PC interface
via IP. For more information, contact your Avaya account team or representative.
Administrator's Guide for Avaya Communication Manager
November 2003
Managing Attendant Consoles
DCP circuit packs only, not four-wire DCP circuit
Attendant Consoles
145