Avaya Communication Manager Administrator's Manual page 140

Managing Phones Features
Setting up Terminal Self Administration
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Call Park
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Call Pickup
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Directed Call Pickup
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Group Page
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Send All Calls
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Activate Whisper Page
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Answerback for Whisper Page
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Whisper Page Off
End-user button changes are recorded to the Communication Manager server's history log so that remote
services can know what translations are changed.
Fixing problems
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When a telephone is in the Admin mode, the telephone cannot accept any calls — the telephone is
treated as if it were busy. Also, a user cannot make calls while in the Admin mode.
•
Any button state a telephone is in when the telephone enters the Admin mode stays active while
the telephone is in the Admin mode.
•
ACD agents who wish access to the Admin mode of TSA must be logged off before pressing the
Admin button. If they are not logged off when they attempt to enter the Admin mode, they receive
a denial (single-beep) tone.
•
Call Forwarding can be active and works correctly in the Admin mode. An active Call
Forwarding button cannot be removed when the telephone is in the Admin mode.
•
Since the telephone must be on-hook to go into the Admin mode, the Headset On/Off button must
be in the OFF position.
•
A telephone that is in the Admin mode of TSA cannot be remotely unmerged by the PSA feature.
If a user has Abbreviated and Delayed Ringing active, a call can be silently ringing at a telephone
and the user may not realize it. This ringing prevents the user from entering the Admin mode of
TSA.
140 Administrator's Guide for Avaya Communication Manager
November 2003