Providing Backup For An Attendant - Avaya Communication Manager Administrator's Manual

Providing Backup for an Attendant

Avaya Communication Manager allows you to configure your system so that you have backup positions
for your attendant. Attendant Backup Alerting notifies backup telephones that the attendant need
assistance in handling calls. The backup telephones are alerted when the attendant queue reaches the
queue warning level or when the console is in night service.
Once a backup telephone receives an alert, the user can dial the Trunk Answer Any Station (TAAS)
feature access code (FAC) to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks Technician
Handbook.
Before you start
•
You can assign the attendant backup alerting only to multiappearance telephones that have a client
room class of service (COS) set to No. For more information, see
•
If you have not yet defined a Trunk Answer Any Station (TAAS) feature access code, you need to
define one and provide the feature access code to each of the attendant backup users. For more
information, see
Instructions
To enable your system to alert backup stations, you need to administer the Console Parameters screen for
backup alerting. You also need to give the backup phones an attendant queue calls feature button and train
your backup users how to answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to receive these alerts,
complete the following steps:
1
Type change console-parameters and press
The Console Parameters
2
In the
Backup Alerting
3
Press
ENTER
The system will now notify anyone with an attendant queue calls button when the attendant queue
reaches the warning level or when the console is in night service.
4
Type change station 4345 and press
The Station
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Access Code on page 801.
screen appears.
field, enter y.
to save changes.
ENTER
screen appears.
Managing Attendant Consoles
Providing Backup for an Attendant
Class of Service
.
ENTER
.
on page 696.
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