Handling Incoming Calls; Setting Up Basic Call Coverage - Avaya Communication Manager Administrator's Manual

7

Handling Incoming Calls

Setting up Basic Call Coverage

This chapter shows you how to set up call coverage for incoming calls to be sure that incoming calls are
answered when the called party is not available.
Basic incoming call coverage:
•
provides for automatic redirection of calls to alternate destinations when the called party is not
available or not accepting calls
•
provides the order in which Avaya Communication Manager redirects calls to alternate phones or
terminals
•
establishes up to 6 alternate termination points for an incoming call
•
establishes redirection criteria that govern when a call redirects
•
redirects calls to a local telephone number (extension) or an off-switch telephone number (public
network)
Call coverage allows an incoming call to redirect from its original destination to an extension, hunt
group, attendant group, uniform call distribution (UCD) group, direct department calling (DDC) group,
automatic call distribution (ACD) split, coverage answer group,
or vector for a station not accepting calls.
Administering system-wide call coverage
characteristics
This section shows you how to set up system-wide call coverage characteristics that govern how
coverage is handled.
Instructions
The System Parameters Call Coverage / Call Forwarding
direct Communication Manager how to act in certain situations.
1
Leave all default settings as they are set for your system.
2
If you desire to customize your system, carefully read and understand each field description
before you make any changes.
See System Parameters Call Coverage / Call Forwarding
Related topics
See Covering calls redirected to an off-site location
calls.
Administrator's Guide for Avaya Communication Manager
November 2003
Handling Incoming Calls
Setting up Basic Call Coverage
Audio Information Exchange
screen sets up the global parameters which
for more information.
on page 167 for more information on redirecting
(AUDIX),
163