Avaya Communication Manager Administrator's Manual page 186

Handling Incoming Calls
Setting up Night Service
Instructions
We will direct night calls for trunk group 2 to extension 1245.
To set up trunk group night service:
1
Type change trunk-group 2 and press
The Tone Generation
Group Number: 2
Group Name: outside calls
Direction: two-way_
Dial Access? n
Queue Length: 0
Comm Type: voice
Prefix-1? y
TRUNK PARAMETERS
Outgoing Dial Type: tone
Trunk Termination: rc
Analog Loss Group: ___
Disconnect Supervision - In? y
Answer Supervision Timeout: 10
2
Type 1245 in the
The destination can be a station extension, a recorded announcement extension, a vector directory
number, a hunt group extension, a terminating extension group, or attd if you want to direct the
call to the attendant.
3
Press
ENTER
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls to a night service
destination.
Let us say your helpline on hunt group 3 does not answer calls after 6:00 p.m. When customers call after
hours, you would like them to hear an announcement that asks them to try their call again in the morning.
Instructions
To set up night service for your helpline, you need to record the announcement (in our example, the
announcement is on extension 1234) and then modify the hunt group to send calls to this extension.
186
screen appears.
COR: 1_
Outgoing Display? n
Busy Threshold: 99
BCC: _
Trunk Type: loop-start
Auto Guard? n Call Still Held? n
Bit Rate: 1200
Out? n
field.
Night Service
to save your changes.
Administrator's Guide for Avaya Communication Manager
.
ENTER
TRUNK GROUP
Group Type: co
TN: 1__
Country: 1_ Incoming Destination: ________
Auth Code? n Digit Absorption List: _
Trunk Flash? n Toll Restricted? y
Disconnect Timing(msec): 500_
Sig Bit Inversion: none
Digital Loss Group: ___
Trunk Gain: high
Synchronization: _____
Receive Answer Supervision? n
CDR Reports: y
TAC: ____
Night Service: 1245
Cut-Through? n
Duplex: ____
November 2003