Avaya Communication Manager Administrator's Manual page 192
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- Administrator's manual (1656 pages) ,
- Administrator's manual (1724 pages) ,
- Reference (54 pages)
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Handling Incoming Calls
Adding Call Pickup
7
Type add pickup-group next and press
The
Pickup Group
8
In the
Extended Group Number
answer calls to this group.
For each administered pickup group, indicate an extended group by entering the extended pickup
group number. This extended pickup group number identifies the other pickup groups that can
have calls picked up by the pickup group.
9
Add extended members as for other pickup features.
10
Type change extended-pickup-group n and press
pickup group to change.
The
Extended Pickup Group
change extended-pickup-group 1
Pickup
Pickup Group
Number
0:
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11
In the
Pickup Group Number
can answer each others calls.
This screen groups together the pickup groups that can have their calls picked up by the pickup
groups with identical extended pickup group numbers. The pickup groups numbers are listed
using the lowest available Pickup Numbers. A unique "Extended Pickup Group number can be
assigned to each pickup group on this screen. The entries in the Extended Group are the groups
that can have calls picked up by the group with the matching Extended Group number in the Pick
Group screen. Thus, a particular group's calls may be picked up by members of many extended
pickup groups.
NOTE:
On the Feature-Related System Parameters screen, if the
field is flexible, you can administer a pickup group in multiple extended pickup groups.
12
Press
ENTER
192
screen appears.
field, type the number of the extended pickup group that can
screen appears.
EXTENDED PICKUP GROUP
Extended Group Number: 56
Number
345
25
2
column, type the pickup group numbers of the pickup group that
to save your changes.
Administrator's Guide for Avaya Communication Manager
.
ENTER
, where
is the number of the extended
n
ENTER
Pickup
Pickup Group
Number
Number
13:
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Extended Group Call Pickup
Page
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November 2003
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Troubleshooting
