Avaya Communication Manager Administrator's Manual page 208

Handling Incoming Calls
Managing Vectors and VDNs
To view the Event Report:
1
Type display events and press
The Event Report screen appears.
2
To see all current vector events, press
OR
Indicate the events that you want to see by completing the
fields. See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent
Selection (EAS) Guide for more information.
3
Press
ENTER
The Event Report (detail) screen appears.
Event Event
Type Description
20 Call not queued
541 Not a messaging split
Look at the information in the
there was a problem with:
•
Vector 12, step 5
•
Split 89
Vector directory numbers
A VDN is an extension that directs an incoming call to a specific vector. This number is a "soft"
extension number not assigned to an equipment location. VDNs must follow your dial plan.
We will create VDN 5011 for our sales department. A call into 5011 routes to vector 11. This vector plays
an announcement and queues calls to the sales department.
!
SECURITY ALERT:
Vector fraud is one of the most common types of toll fraud because vectors route calls
based on the class of restriction (COR) assigned to the VDN. See the Avaya Toll Fraud
and Security Handbook for more information.
208
ENTER
The following option control which events will be displayed:
EVENT CATEGORY
Category: Vector
REPORT PERIOD
Interval: _a_ From: __/__/__:__ To: __/__/__:__
SEARCH OPTIONS
Vector Number: __
Event Type: ___
to view the report.
Event
Data 1
12/5
Split
Event Data
Administrator's Guide for Avaya Communication Manager
.
EVENT REPORT
.
ENTER
Report Period
EVENT REPORT
Event First
Data 2 Occur
B 09/28/13:43
4C 09/28/13:43
field to diagnose the vector event. In this example,
and Search Option
Last Event
Occur Cnt
09/28/13:43 21
09/28/13:43 136
November 2003