Avaya Communication Manager Administrator's Manual page 196

Handling Incoming Calls
Managing Hunt Groups
Instructions
To set up our helpline queue:
1
Type change hunt-group n and press
In our example, type change hunt-group 5. The
Security Code: ____
ISDN Caller Disp: ________
Controlling Adjunct: ____
Multiple Call Handling: __________
Calls Warning Threshold: 5
2
In the
Queue
3
In the
Queue Length
In our example, type 10.
4
In the
Calls Waiting Threshold
before the system flashes the queue status buttons.
In our example, type 5.
5
In the
Time Warning Threshold
wait in the queue before the system flashes the queue status buttons.
In our example, type 30.
6
Press
ENTER
196
Group Number: 4__
Group Name: internal helpline____________
Group Extension: 1200____
Group Type: ucd-loa
TN:
COR:
Measured: ________
Objective: ____
Queue Length: 10
field, type y.
field, type the maximum number of calls that you want to wait in the queue.
field, type the maximum number of calls that can be in the queue
field, type the maximum number of seconds you want a call to
to save your changes.
Administrator's Guide for Avaya Communication Manager
, where n is the number of the hunt group to change.
ENTER
Hunt Group screen appears.
HUNT GROUP
Night Service Destination: _____
MM Early Answer?
Supervisor: Extension: ____
Calls Warning Port: __
Page 1 of X
ACD?
Queue?
Vector?
Coverage Path: ____
November 2003