Avaya Communication Manager Administrator's Manual page 686

Screen Reference
Class of Restriction
Can Be a Service Observer
If you want an observer to observe users, set the users' CORs to y on the observer's COR Service
Observing Permission table.
!
SECURITY ALERT:
The use of Service Observing features may be subject to federal, state, or local laws, rules,
or regulations; or require the consent of one or both of the parties to the conversation.
Customers should familiarize themselves with and comply with all applicable laws, rules,
and regulations before using these features.
NOTE:
You cannot enter y in the previous two fields unless
enabled on the System-Parameters Customer-Options screen.
Valid entries
y/n
Can Be Picked Up By Directed Call Pickup
Valid entries
y/n
Can Be Service Observed
Note that this field allows or denies service observing for not only physical extensions, but also for
logical agent IDs and VDNs. If you want an observer to observe users, set the users' CORs to y on the
observer's COR Service Observing Permission table.
Valid entries
y/n
Can Change Coverage
Valid entries
y/n
686
Usage
Enter y if users with this COR can service observe other users.
Usage
Enter y to allow this Station's or EAS agent's calls to be picked up
by using the Directed Call Pickup Up feature. Before you can set
this field to y, you must set
Feature-Related System Parameters screen to y.
Usage
Enter y if users with this COR can be service observed.
Usage
Enter y to allow station users with this COR to select one of two
previously administered coverage paths or to activate, change, or
deactivate call forward all calls or call forward busy/don't answer
from any on-site or off-site location.
Administrator's Guide for Avaya Communication Manager
Service Observing (Basic)
on the
Directed Call Pickup
is
November 2003