Avaya Communication Manager Administrator's Manual page 202

Handling Incoming Calls
Managing Vectors and VDNs
Playing an announcement
Write a vector to play an announcement for callers in a queue. Use the announcement to ask callers to
wait. You need to record the announcement before the vector can use it.
Let us play our announcement 4001, asking the caller to wait, then play music for 60 seconds, then repeat
the announcement and music until the call is answered. The
announcement and the music. Unconditionally means under all conditions.
Tip:
Rather than loop your vectors directly back to the announcement step, go to the previous
queue-to step. This way, if for some reason the call does not queue the first time,
Communication Manager can attempt to queue the call again. If the call successfully
queued the first time though, it merely skips the queue-to step and plays the
announcement. The system cannot queue a call more than once in the exact same priority
level.
To play and repeat an announcement, write this vector (steps 3-5):
Number:
Basic? y
Prompting? y
01 ____________
02 queue-to main split 47 pri 1
03 announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________
Routing based on time of day
Write a vector for calls that come in after your office closes.
Assume that your business is open 7 days a week, from 8:00 a.m. to 5:00 p.m. When calls come in after
business hours, you want to play your announcement 4002, which states that the office is closed and asks
callers to call back during normal hours. Write the vector so the call disconnects after the announcement
is played.
202
CALL VECTOR
1 Name: main number
EAS? n G3V4 Enhanced? n
LAI? n G3V4 Adv Route? n
Administrator's Guide for Avaya Communication Manager
command creates the loop to repeat the
goto
calls ______ Multimedia? n
ANI/II-Digits? n
CINFO? n
Lock? n
ASAI Routing? n
BSR? n
November 2003