Avaya Communication Manager Administrator's Manual page 272

Managing MultiMedia Calling
Multimedia Call Handling
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Multimedia Mode
— Basic — A Basic multimedia complex consists of a BRI-connected multimedia-equipped
PC and a non-BRI-connected multifunction telephone set. When in Basic mode, users
place voice calls at the multifunction telephone and multimedia calls from the multimedia
equipped PC. Voice calls will be answered at the multifunction telephone and multimedia
calls will alert first at the PC and if unanswered will next alert at the voice station if it is
administered with H.320 = y. A Basic mode complex has limited multimedia feature
capability as described in
— Enhanced — An Enhanced multimedia complex consists of a BRI-connected
multimedia-equipped PC and a non-BRI-connected multifunction telephone. The
Enhanced mode station acts as though the PC were directly connected to the multifunction
telephone; the service link provides the actual connection between the Avaya
DEFINITY® Server and the PC. Thus, voice and multimedia calls are originated and
received at the telephone set. Voice and multimedia call status are also displayed at the
telephone set. An Enhanced mode station allows multimedia calls to take full advantage of
most call control features as described in
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Multimedia Early Answer
for early answer of multimedia calls. The system will answer the incoming multimedia call on
behalf of the station and proceed to establish the H.320 protocol. After audio path has been
established to the caller, the call will then alert at the voice station. The station may then answer
by going off-hook and will have immediate audio path. No hourglass tone will be heard by the
answering party (see
Example: An administrative assistant who does not have a multimedia PC, but may get
multimedia mode calls from forwarding or coverage, may want to set the H.320 flag to y and the
early answer flag to y on their voice station. This allows any multimedia call to be presented to
the station with immediate voice path rather than hourglass tone. The answered call could then be
transferred as voice to voice mail or transferred as multimedia to a user equipped with a
multimedia endpoint.
Multimedia Buttons
There are six new multimedia specific buttons that may be added to a voice station. Most of them may be
placed on any voice station, whether it is part of a Basic multimedia complex, an Enhanced multimedia
complex or not part of any multimedia complex. Two feature buttons, mm-basic and mm-pcaudio, may
only be placed on stations which are part of an Enhanced multimedia complex.
All of the multimedia specific feature buttons have a corresponding feature access code except
mm-pcaudio and mm-cfwd.
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The mm-pcaudio feature can only be used via button.
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The mm-cfwd button may be replaced by the standard "call forward" FAC followed by the
"multimedia call" FAC.
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mm-call — This button may exist on any voice station. Most multimedia enabled users will want
an mm-call button. This button (or it's corresponding FAC) must be used to indicate that the user
is placing a multimedia mode call. To place a multimedia mode call the user would go off-hook,
select an idle call appearance, and press the mm-call button followed by the destination extension
digits. If the user has a speakerphone they can simply press the mm-call button, which preselects
an idle call appearance, followed by the destination extension digits.
The mm-call button lamp lights when you press this button during call origination. The lamp also
lights to indicate that the selected call appearance is a multimedia mode call.
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— There are two multimedia modes, Basic and Enhanced, as described below:
Basic Mode Operation
— Valid entries are y and n (default). This field lets you set this phone
Hourglass Tone on page 280).
Administrator's Guide for Avaya Communication Manager
on page 264).
Enhanced Mode Operation on page 264.
November 2003