Avaya Communication Manager Administrator's Manual page 652

Screen Reference
Attendant Console
Valid entries
override
intrusion
dont-split
vis
Trunk Group Select
Assignments on Field descriptions for page 1, up to 12 single lamp DTGS buttons can be
administered on this page. The status lamp associated with the feature button is used to monitor the
busy/idle status of the trunk. Trunk groups administered on these buttons cannot be controlled using
Attendant Control of Trunk Group Select buttons. The single lamp DTGS buttons can be administered
as follows:
local-tgs
remote-tgs
hundrd-sel
group-disp
group-sel
Attendant Room Status
652
Usage
Attendant Override. This button enables the attendant to override diversion
features such as, Call Forwarding, Call Coverage, and so on (1 per console).
Call Offer. Depression of this button allows the attendant to extend a call when the
called party is active on another call (1 per console).
Don't Split. This button allows the attendant to not split away a call when dialing
(1 per console).
Visually Impaired Attendant Service (vis)
impaired service for the attendant. When this service is activated, the attendant can
listen to console status or messages by pressing buttons that have been translated
as follows:
•
"con-stat" repeats the console status.
•
"display" calls out display contents.
•
"dtgs-stat" calls out the DTGS status.
•
"last-mess" repeats the last message.
•
"last-op" calls out the last operation.
—
In addition to the 12 Direct Trunk Group Selection (DTGS) Button
Local trunk group select; allows the attendant to access trunk groups on the local
server running Avaya Communication Manager (combination of 12
local-tgs/remote-tgs per console).
Remote trunk group select; allows the attendant to access trunk groups on a remote
server running Avaya Communication Manager (combination of 12
local-tgs/remote-tgs per console).
Hundreds group select; in addition to the fixed HGS buttons on Field descriptions
for page 1, a user can administer hundreds group select feature buttons on this
page. When a feature button is administered as "hundrd-sel," a subfield appears
that must then be administered in the same manner as the fixed HGS button fields
(a 1 to 3 digit hundreds group plus prefix, if needed). Administered "hundrd-sel"
feature buttons operate in the same manner as fixed HGS buttons.
The total number of hundreds group select buttons (fixed and administered)
allowed on a console is 20. Thus, if all 20 fixed HGS buttons have been
administered, no "hundrd-sel" feature buttons can be administered.
Note: If no fixed HGS buttons are administered, 19 "hundrd-sel" feature buttons
are available. This is because 5 of the 24 feature buttons must be used for required
feature buttons (hold, pos-busy, night-serv, forced-rel, and split)
Group Display. Allows the attendant to see a display of extensions currently being
tracked on the DXS module.
Group Select. Allows the attendant to select a specific group of hundreds by
dialing the first 2 or 3 digits of the hundreds group.
Administrator's Guide for Avaya Communication Manager
—
This button activates visually
November 2003