Avaya Communication Manager Administrator's Manual page 169

4
Press
ENTER
5
Type change coverage path 2 and press
The Coverage Path
Tip:
Before making changes, you can use
which extensions or groups use path 2.
COVERAGE CRITERIA
Station/Group Status
DND/SAC/Goto Cover?
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
6
Type r1 in a coverage
In this example, the coverage rings at extension 4101, then redirects to the external number. If you
administer Coverage of Calls Redirected Off-Net and the external number is not answered or is
busy, the call redirects to the next coverage point. In this example, the next point is Point 3 (h77 or
hunt group 77).
If you do not have the Coverage of Calls Redirected Off-Net feature, the system cannot monitor
the call once it leaves the network. The call ends at the remote coverage point.
7
Press
ENTER
Related topics
See Call coverage
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to coverage paths according to
the time of day and day of the week when the call arrives. You need to define the coverage paths you
want to use before you define the time of day coverage plan.
For example, let us say you want to administer the system so that incoming calls to extension 2054
redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., and to a home office from 5:30 p.m. to
8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m. weekdays and on
weekends.
Administrator's Guide for Avaya Communication Manager
November 2003
to save your changes.
screen appears.
COVERAGE PATH
Coverage Path Number: _
Next Path Number: ___
Inside Call
Active?
Busy?
Don't Answer?
All?
Point1: 4101
Point4: _________ Point5: _________ Point6: _________
Point field.
to save your changes.
on page 1417 for more information on coverage.
Setting up Advanced Call Coverage
.
ENTER
display coverage sender group 2
Hunt After Coverage: y
Linkage: ___
Outside Call
n n
y y
y y Number of Rings: 2
n n
y y
Point2: r1 Point3: h77
Handling Incoming Calls
to determine
___
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