Avaya Communication Manager Administrator's Manual page 165

Instructions
To create a coverage path:
1
Type add coverage path next and press
The Coverage Path
sequence of coverage paths. Our example shows coverage path number 2.
COVERAGE CRITERIA
Station/Group Status
DND/SAC/Goto Cover?
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: _________ Point2: _________ Point3: _________
Point4: _________ Point5: _________ Point6: _________
2
Type a coverage path number in the
The next path is optional. It is the coverage path to which calls are redirected if the current path's
coverage criteria does not match the call status. If the next path's criteria matches the call status, it
is used to redirect the call; no other path is searched.
3
Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside and outside calls. The system sets
coverage to take place from a busy phone, if there is no answer after a certain number of rings, or
if the DND
corresponding feature-access codes dialed.
4
Fill in the
you want for coverage points.
Each coverage point can be an extension, hunt group, coverage answer group, remote number, or
attendant.
5
Press
ENTER
Tip:
If you want to see which extensions or groups use a specific coverage path, type display
coverage sender group n, where
determine which extensions use a coverage path before you make any changes to it.
Administrator's Guide for Avaya Communication Manager
November 2003
screen appears. The system displays the next undefined coverage path in the
Coverage Path Number: 2
Next Path Number: ___
Inside Call
Active?
Busy?
Don't Answer?
All?
(do not disturb), SAC (send all calls), or Go to Cover button has been pressed or
fields with the extensions, hunt group number, or coverage answer group number
Point
to save your changes.
.
ENTER
COVERAGE PATH
Hunt After Coverage: n
Linkage: ___
Outside Call
n n
y y
y y Number of Rings: 3
n n
y y
Next Path field.
n is the coverage path number. For example, you should
Handling Incoming Calls
Setting up Basic Call Coverage
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