Avaya Communication Manager Administrator's Manual page 284

Managing MultiMedia Calling
Understanding the Multimedia Complex
Forwarding of voice/multimedia calls
In Basic mode you can forward calls from either the telephone or the multimedia endpoint. To forward a
call from the multimedia endpoint:
1
At the PC's multimedia application, enter the call-forwarding feature access code (FAC)
2
Enter the forward-to number in the dialed number field on the endpoint software
3
Click the Dial button (or equivalent)
NOTE:
The PC multimedia software will probably respond with a message that the call failed,
since it does not recognize the FAC. In fact, Avaya Communication Manager does receive
the message, and forwards all multimedia calls addressed to the 1-number.
If a call is forwarded from the telephone, the call converts to voice first. If using the multimedia endpoint
to forward, the calls arrive at the forwarded-to extension as a data call. Such calls continue to ring until
answered or abandoned, rather than follow a coverage path.
Users can forward calls from the multimedia endpoint using the call forward FAC. You can also assign a
call-forward button at the voice station to forward calls for the data endpoint. If a Basic multimedia
complex has console permissions, that user can forward calls for others by dialing the FAC, the data
extension, and then the forwarded-to number.
Call Park
A voice-terminal user can park any active call, voice or multimedia, and unpark the call from another
telephone. Users cannot park or unpark calls using multimedia endpoints.
Call Pickup
Members of a pickup group can answer an H.320 call using a telephone after the call has been converted
to voice. This is true for standard or directed call pickup.
Consult
After a call is converted to voice, consult may be used when transferring or conferencing the call.
COR/COS
The Class of Restriction and Class of Service for H.320 calls originated from a 1-number complex are the
same as those of the telephone in the complex.
Data Call Setup
Basic complex multimedia endpoints are BRI data endpoints, and may use data call-setup procedures as
provided by the software vendor.
Data Hotline
If endpoint software allows users to select the dial function without entering a number, the endpoint can
be used for hotline dialing.
Dial Access to Attendant
Access to Attendant is blocked for a data call from a Basic mode multimedia endpoint.
284 Administrator's Guide for Avaya Communication Manager
November 2003